This is a wonderful place. Dr Sadawil and his staff are wonderful…read more My pets get wonderful care here

Had our dog spayed here. The Doctor and staff are wonderful, our dog had multiple litters before we…read morerescued her so the surgery was very difficult. The doctor answered all of our calls promptly. Would recommend this veterinary clinic to anyone that asks.

I was a past customer and have since moved on to a more caring vet clinic after a bad experience…read morewith Croosroads. The staff at Crossroads just seem to be there for a paycheck and ignore client/patient relationships. The doctors only want to talk when there is a $900 dental bill at hand or offering their meds promotions. More attention given to the up sale versus the basic needs.

I was so nervous taking my cat in because I've had nothing but horrible experiences at vets! This…read moreplace is so different. I didn't feel talked down to or judged. I didn't feel unwelcome or shamed because my house cat child has a little chub. Dr recommended a couple necessary shots, and eased my anxiety. I was scared they'd try to order a ton of blood work or overcharge - NOT HERE! They clearly care for the animals but care about the service and pet parents as well. No pushing fancy foods or unnecessary extra expenses on me etc. The visit was so pleasant and I now look forward to taking my other cat in!!

We brought our little rescue pup here for a visit for an ear hematoma…read more The vet, Dr. Cares, and all the staff were fantastic with her. This was the first time she was openly smiling, tail wagging, and attempted to play at a vet. Even with the draining procedure which included a needle, they made her feel very safe and comfortable which is huge for a poor dog that is scare of her shadow. Price was very affordable, care was wonderful. Compared to care with another local vet clinic - this office is head and shoulders above. There's really no comparison in terms of care, cost or customer service. We had a cat with a similar issue a year earlier that we had treated at the other clinic. They didn't treat it appropriately, our cat now has a permanent deformed ear with horrible scar tissue, the cost was much higher with horrible care and the entire staff was rude. Our little pup, under this vet, has a beautifully healed ear, no scar tissue, and most importantly no new emotional trauma. The entire team is friendly, professional and welcoming. This is now our new vet for all of our animals. Highly recommend.

If your looking for a vet that does not follow up and pushes procedures you dog does not need this…read moreis the vet for you. I have a 15 year old lab and they make you feel guilty about getting blood work done. So I agreed to blood work and the vet tech stuck my lab twice and dug around with needle and never got blood. So I told them we can do blood work a different day I do not want to put my 15 year old lab through more need pricks and the vet tech told me not to worry the needle pricks do not hurt them. Really putting a needle in your arm and digging around to find a vein does not hurt dogs? I find that hard to believe.

I don't do many 5-star reviews, but we LOVE Doctor Wilson…read more Our beagle/jack russell mix may be coming to the end of her life and Doc treated us with respect and very straight forward in treatment, but most importantly to us she handles the situation for what it is, a family pet (not a child). She has given us recommendations on what she would do if it was her pet and has been educational. The rest of the staff is very helpful, they clearly care about their customers and each person I have worked with there relate exceptionally well to our doggies. I just called the hospital to check in on our pooch and the tech was very clear in helping us understand when we can visit, if we should bring anything, changes in the dogs behavior, etc. - definitely putting our mind at ease. I used to gripe about how much we were spending on animal care, but these guys have made every single penny spent worth it.

In June 2025 I brought my cat Petey age 14 to have dental surgery and have his sinuses explored due…read moreto him sneezing a lot! I was told by Dr. Wilson that she could find nothing and maybe he had asthma. He was given an antibiotic shot after the procedure and this seemed to give him relief for a couple months. Then it started up again. I took him back on Dec 6, 2025. He was very nervous and panted when he first arrived. I told her he was not eating much, refusing food he had been on since I adopted him at age 6 months, but no appetite issues until now. She made a comment about his breathing saying he was struggling but no further examination or suggestions to try to diagnose him! She then whisked him off to another room to clip his back nails and gave him another antibiotic shot and a steroid shot. He had an ear infection so she gave me drops for his ears. She told me to call her on Monday Dec. 8 to tell her how he was doing but when I called I was told she was not available and would call me back. She never did. Instead several days later someone-NOT her-called and left me a message to call her and she would relay the message to Dr.Wilson. Sad that she could not find 5 minutes to speak with me! Petey continued to worsen, seeming to have more difficulty breathing and rather than take him back to see Dr. Wilson I found another veterinarian office to take him to. On Wed, Dec 17, 2025 I took him there. From the moment I came into the room the vet gave him her full attention, asking me what was going on. She listened to his breathing and said she wanted to take x-rays to see what may be going on. After doing so she came in and told me Pete had fluid in his chest. She tried to drain it but she could not. She then informed me that he likely would not make it through the day. I called my husband at work and together we made the gut wrenching decision to let him go so he would not suffer more than he already had! I was advised that he would likely pass before my husband could arrive by 6 pm. Thankfully my daughter had gone with me for support. I have struggled to understand WHY DR. WILSON AT ANIMAL AND AVIAN DID NOT SUGGEST THE CHEST X-RAY ON DEC 6th!!!! In my opinion she is an awful, negligent vet! It appears all they care about is their income stream-just giving meds and keeping you coming back again and again for injections which never took care of the problem. It is all about the money with them! My feeling is if she had she suggested and done the x-ray when she saw him on Dec 6th instead of more meds which she said would likely be ongoing if they helped, which they did not, then my Petey would not have had to suffer an additional 11 days!!! I would NEVER take another animal to ANIMAL AND AVIAN nor would I refer anyone to them!

Dr. Sorm is absolutely amazing with animals. I have been going there for years & couldn't imagine…read moretaking my pets anywhere else. The icing on the cake is how affordable her services are too. Highly recommended!

We dropped a peach seed on the floor and our dog beat us to it. I immediately took the dog to Dr…read more Sorm who was very busy, but took the time to write down what we should do to get her to throw up the seed. She also told us that if that did not work we should not waste time in getting to an emergency care center. She even wrote down directions on how to get there. I thought her concern was way over the top. We took her home, did what Dr Sorm recommended and out came the seed - what a relief! We are not Ohio residences, but will always use her when we are in Ohio.

So special! Today I received a sympathy card signed by Dr. Katie and the team. The card is…read morebeautiful and all the written condolences touched my heart. What love and compassion through their words. My heart is broken but these angels on Earth (vet team) were great. I'll forever be thankful for everything they did to make Becky cross over peacefully. She was in my arms listening to my heart and voice while she fell asleep with the first shot to make her comfortable. My 20.25 beautiful cat. If it were not for this team and my husband I have no idea how I would have gotten through this. Thank you Dr. Katie for your comfort and understanding. For giving me ample time for goodbyes, bouts of tears etc. For wrapping her up as if she was just sleeping and taking her away like the previous baby she was.

Went in to inquire. Staff was rude and looked like they hated their jobs. They were not friendly…read moreand certainly didn't make me feel welcome.

This was our second experience with Gentle Farewell. Our 1st was over 4 years ago, for my eldest…read moreson's fur baby, and it made a very difficult time peaceful and comforting. The vet who came, sorry I don't remember her name, was nothing short of amazing! Her words assured us we were doing the right thing. "You are giving Nina the most difficult gift that you have ever given." When it came time for my youngest son to say goodbye to his beloved Ryker, we didn't hesitate to call Gentle Farewell. Unfortunately, we did not have the same comforting experience. Dr. Parker was not unkind, but we certainly didn't connect with her glowing testimonials on the website. All 5 of us present, found her to be competent, but clinical and a bit rushed. Maybe she was having a bad day, but we certainly weren't left with the same feeling of empathy as the first experience.

Wish I could give them 10 stars. They are so compassionate. I will never suffer going for this…read moreservice to vet clinic again

I used to recommend this vet office to everyone, but I will no longer be doing that. I brought my…read morecat in two days ago for limping and refusing to use his leg. The vet examined him and then said he should get an X-ray but that they don't do them, so I would need to go somewhere else. I knew going in that he would need an X-ray and had no idea they wouldn't be able to do it there. The doctor said someone should've told me when I called for the appointment. But they didn't. And I still had to pay for the office visit. The office visit where she examined my cat, couldn't figure anything out, told me he was in no pain and then sent me home. I took him to another vet two days later and before they even did the X-ray that doctor knew he had a tumor and that he was in pain. Turns out it's an aggressive sarcoma and he's been hurting badly. Thanks for absolutely nothing, Strongsville Animal Hospital. Not to mention the leaking ceiling with the two big tupperwares underneath. And my daughter also overheard the girls at the front desk talking about vaccinating a puppy with a bent needle because the puppy bit the needle. Real nice place.

Dr. Price has been wonderful, have seen her for many years. But lately office staff is rude,…read moreunpleasant and downright condescending. Never a smile, or any hint of customer service. There are times you're concerned and upset, pets are part of the family (a fact they seem oblivious to). They barely acknowledge your presence and act as though they are doing you a great favor by allowing you to sit in the waiting room. Sometimes for far past your appointment time! Unfortunately I would no longer recommend.

Unfortunately, Dr. Sorm passed away last Wed., Feb. 1st, 2017 and Strongsville has lost a caring…read morevet. Not many like her anymore that cared about people and their pets. She gave me a discount when she knew I loved my cat and was having a hard time affording the vet bills. I will be forever for her charity rather than the almighty dollar.

We absolutely adore Dr. Hart. She took care of our beloved dog Ozzy when we had to put him down and…read morenow she takes loving care of our dog Millie Mae.

After a traumatizing experience with another vet clinic, Hart's took us in immediately to fix open…read morestitches that the previous vet would not fix same day. They were caring, understanding and proactive on how to restitch, staple and bandage. They spent their afternoon fixing the botch job our previous vet had done. They sent us home with medication and clear instructions on how to keep our dog calm and comfortable during his recovery. I seriously cannot thank the vet and staff at this clinic enough for understanding the severity of the situation and working with us to help aid our fur baby back to health!!!!!