I Really like what I saw in the photos and the apts looked spacious the location is great and the…read moregrounds looked beautiful I did not see the parking area

I am a current resident at The Pointe at Collier Hills and I have a month and a few weeks left on…read morethe year lease that I signed. I have never truly regretted making a decision especially one that pertains to my shelter. You'd think with paying close to $2000 a month, the level of service and just the overall interaction with the management staff would be better. I should've known when I initially moved in that I'd have problems here. A friend of mine moved here a few months prior and felt that things could be better only after I had made the decision to move into the apartment community was that expressed to me. I have added the pictures to better explain and give a visual of my current situation. This is one of many incidents that have taken place since I moved into the apartment community. Just to briefly give a summary of my experience upon moving in I was never walked through my apartment I was literally handed the keys and a folder with paperwork. I had to ask for them to send me the link to pay my rent for the first time because it was never explained. Well it was never sent and they also added a late fee although I had asked an hour before the late fee was added. That's the first situation and I've experienced multiple. A water incident back in July, multiple maintenance situations, my guest was harassed and held up at the gate by a resident and the management condoned it right in front of me and made an excuse even, a break in occurred in November and my glass was broken out of the back patio door and it took them over a week to fix it. I am here now, yet again another water incident which resulted in the ceiling falling down along with gallons of water onto myself and my dog in the wee hours of the morning. The pictures posted are real time pictures of the state of my apartment for 11 days after the water incident occurred on 12/10/18. Not one time did the management ask was I ok nor had they even attempted to come over to check the state of my apartment which was uninhabitable. They told me I'd have to go through my insurance company again for the 3rd time and I have still not been handled appropriately, the company's attorney even attempted to treat me inappropriately and talk to me very aggressively. Empathy is clearly not the company's strong point and they seem to struggle handling things in a timely manner. I have been told they don't know who the properties insurance company is, which is what the property manager told me. The attorneys have yet to comply with me the property manager told me they are dealing with a very big case. I asked to speak with the owners and the property manager told me (even after I expressed this situation has yet to be resolved or really talked through after almost a month) that I should keep in mind it is a holiday week and not everyone is in the office. This has been the most mentally, physically and spiritually draining occurrence that has transpired in my life to date and between me having to be mishandled almost on a daily through my correspondence with the management. I have experienced a decline in everything in my life from this situation, my professional/financial , academic, and just my mental/physical health. Even when I've expressed this in my several attempts to settle this matter, I feel the property manager thinks it's a joke because she constantly chuckles, giggles and I suppose she attempting to make me smile throughout the process of dealing with such a chaotic situation but I have yet to find any humor or reason to smile at any point since this all transpired, as I have truly been trying to maintain composure and keep my mind off of it all to keep from breaking. I am exhausted at this point and wouldn't wish this on my worst enemy. All I ask is for those seeking an apartment community to consider checking into the reviews and truly making sure you are informed. To management or a word of advice to the owners get new management staff or promote the assistant property manager because she's much more proactive and handles things accordingly. It's truly disheartening and I feel like I'm in a bad dream but typing this makes me realize it's my reality. The pictures show how the maintenance moved around and broke my very expensive antique/ retro hand painted Italian furniture, how the third party restoration company used my dishes and left urine on my toilet seat and just left my home in disarray. P.S. They haven't prorated my rent, never asked me to move into another unit until the work was done and I almost had to beg them to clean it after they were done destroying my personal belongings.

My partner and I were so excited to move in here. It's a decent property and the unit (after a…read morequick tour) seemed pretty great! Then we had to apply... Jessica and Tracy in the front office were very blunt and genuinely did not care whether they closed the lease or not. Jessica in particular was monotone, inconsistent in explanations, and very impersonal. We asked to speak to the property manager on the phone, but Yajaira was not in yet... at 11:30 am. Ultimately, Yajaira refused to answer our questions but did offer to "facilitate the cancellation process". Which, may have been helpful? We had such a difficult time trying to give them our money, I can't imagine what it must be like to try to submit a request for service or get a call back.

Brookhaven Apartments offer a comfortable and peaceful living environment that is perfect for…read moreindividuals and families. The community is well maintained, with clean grounds, organized parking, and a welcoming atmosphere. The buildings have a modern and appealing design, and the apartments themselves provide a spacious and functional layout that makes everyday living convenient. Me and my family have been living here for 7 months and we are very happy!

My Husband & I have lived here for over a year. The staff is the greatest! The Manager, Derrick is…read morealways thinking of ways to make the Tenants happy and engaged. It is a great community! Robin C.

The communication started out great, then it eventually dwindled until there was no communication…read moreat all. The leasing consultant seemed very honest, sweet, and willing to help. That is, until she completely ghosted us and dropped the ball on the application process. We were told multiple times, at the tour and leading up to applying, that we could recover our administrative fees (not the application fees) if we decided not to move forward or if our application was denied. Well, once we saw how poorly things were going and how the leasing consultant dropped off the map, we got a bad feeling and decided to back out and request our money back. After no response initially when asking when we would get the fees back, the leasing consultant tried to be clever and left a message for my (grown but much younger) roommate /family member whom she had never dealt with the entire time except for meeting them at the tour. As she was being avoidant with me, I guess she thought this was the weakest link.(This is absolutely untrue! Interestingly, as soon as we pulled up for the tour - before even going inside - my roommate said "THIS IS A NO". This is a very intuitive and wise person whose vibes about something are always very strong and accurate.) She stated in the voice message that the application never went through and that because of this, we couldn't get our administrative fees back. We did our part and had evidence we did. So, why? I'll tell you why. SHE didn't do her part to get it to the next stage of processing, whether purposely for some reason or inadvertently, and as a result, we had to pay the price for this - literally and figuratively. She took no ownership for this, but if it was purposeful, then why would she? I wonder what happens to the money because it doesn't just end up in a black hole. Someone has it. Seems unfair and unethical. I called their home office about it, but no one ever responded. Can't say that's surprising because the pattern of poor service often trickles down from the top. I'm actually glad we didn't end up living here. Even though the overall score on other review platforms is acceptable and some are high, many of the specific, less positive reviews share common themes. Additionally, everyone has a different standard of excellence depending on their personality and prior experiences elsewhere. Sometimes that thing that seems great, really isn't. It's only an improvement from the prior. (For example, if we were previously unhoused, then ANY home - no matter how bad - might seem amazing.) In summary, this place seems professional and nice at first, but the true colors eventually come out and the facade is evident. Definitely beware of wolves in sheep clothing here. I do not recommend it, no matter how pretty, new, and shiny it is.

We are here on a short term lease while we renovate. It has been great to be here in an area where…read moreyou can walk to absolutely anything you need: whole foods and lowes, cvs and walgreens, the new Publix, and Blackburn park, as well as good restaurants a block away. They even have a "central park" with a path around. When we leave the building, we can take a different walk every time, all of it pretty. Will really miss that when we move. As for the apartment and the facilities, it's all very spacious and well done and has lots of touches like arched windows and bookcases. We are in a 2/2 that is @ 1400 ft.² and the layout is perfect. While the elevators are testy, we have found the rest of the amenities and facilities to be above expectation.

Brookleigh Flats is a luxury apartment community in the heart of Brookhaven, offering modern one-…read moreand two-bedroom homes with features like stainless steel appliances, walk-in closets, balconies with views, and resort-style amenities. The location is a big draw; close to restaurants, shops, parks, grocery stores, and easy access to major roads like I-85 and GA-400.

originally made a review in the past and was politely asked to take it down, which I did in good…read morefaith. However, after continued issues, I feel it is important to share my experience. I first lived at AMLI Piedmont Heights in 2021 and had such a good experience that I chose to move back in 2023. At that time, the office staff was friendly and understanding, and I had no complaints. Unfortunately, my experience from 2024 to now has been very different. One of my biggest concerns has been safety. During 2023-2024, there was a serious situation where a stranger was given access to my apartment with a key by someone employed at the complex. After this incident, my locks were changed, but I was only given one key even though my lease stated that two keys would be provided. This was already concerning. On June 9, 2024, I lost my key around 8-9 PM and immediately contacted the office. I was told I would be charged $200 for a replacement because a locksmith was needed. I had an early morning flight and a family emergency at the time, so I agreed under pressure. After reviewing my lease later, I found no clear statement showing a $200 replacement fee. Management referenced Page 2, Section 9, but it only mentions keys generally and does not list a price. I also later learned from a former employee that I could have received a replacement key free of charge if I had waited about an hour and a half, which made the charge feel excessive and inconsistent. After I posted a review about this situation, the fee was removed and I was asked to take/change the review down, which I did. More recently, on March 11, 2026, I was notified that I owed five months of retroactive pet-related fees along with a one-time fee and an additional $20 monthly charge. I understand pet policies and I am willing to follow them, but prior to this notice I did not receive emails, written warnings, or any documentation stating I owed these fees. The situation arose after an individual in the complex began taking photos of residents' dogs on balconies. I was informed by a leasing office employee that this individual was upset due to a personal matter involving his girlfriend and a dog trainer in the complex. After noticing that a photo of one of the dogs I occasionally sit was taken between my balcony bars on February 9, 2026, at approximately 1:21 PM, I receive an voice mails pertaining about the puppy and I immediately contacted the leasing office to explain that I occasionally dog-sit and would comply with any required policies. I was told someone would follow up if there were concerns, but no one did. But this not surprising due to the lack of responsiveness to phone calls and the frequent absence of staff in the office. There are also ongoing property concerns, such as excessive dog waste around the property that is not consistently addressed, which affects the overall cleanliness of the community. I chose to live here again because of my positive experience in the past, but the lack of communication, inconsistent charges, and safety concerns have been extremely frustrating. I am simply asking for fairness, clear policies, and better responsiveness from management.

I toured this apartment recently, I enjoyed it so I filled out an application. However , since…read moreviewing I've had a few questions yet the phone just rings and rings. Have left messages via phone , email and txt and no one reaches out . If u can't get in contact with leasing office that is not a good sign, and comes off as unreliable. I even double booked a tour just to be able to speak to someone and they always say to just give them a call fir any questions or concerns but won't pick up the phone

The property was recently sold to Greystar. No goodbye or text saying anything. I am concerned…read moreabout this property going downhill.

This review is based solely on the viewing the complex as someone riding through the facility. I…read moredecided to post pics of the property because often times when you are looking for a place to live and searching in the internet, the pictures are either vague or they just show you the bare minimum from the perspective of the owner. The pictures posted are from the perspective of a potential tenant. This property is located down the street from Tyler Perry Studios and GreenBriar Mall. I was shocked as I entered the property because I didn't know it was this expansive or nice to the eye at least. This is a gates community. The gate does work. I mention that because some properties are gated but their gate does not work. The property was very clean. There was no loitering, loud noise or other issues that I could spot as I was passing through. I did not see anything out of the ordinary. The grounds are very up to date. This complex has to be less than 20 years old. Do the research but it looks fine from the outside.