Made an appointment last week for Monday. In the appointment schedule I told them what was wrong. I…read morehad a blower motor on a 2013 Dodge Grand Caravan that was out. Delivered the vehicle to them Monday. They knew from me what was the problem and could have ordered parts before I even arrived, but decided to wait until I arrived on Monday. Monday, when I was being dropped off, I was told repairs like I was asking for take one, maybe two days to fix. The price they gave me AFTER DIAGNOSTIC was more expensive than local dealers for the same work. But since the car was already there and the appointment was made that was fine because I didn't have to work until Wednesday and if they had it fixed by Tuesday, no issue... Tuesday rolls around, no phone call, no communication. Late in the day I finally called and asked for an update. They told me it wasn't done and it looked like it would be one more day. So, I made plans to get a ride to work, and plans to pick me up. An hour before they were set to close, still no call, and we call them again, after I made plans to get off early and get a ride to get to the shop only to find out they still have even started on the work. I won't use them again, it was my first time, and suggest you don't either. They seem to want your business and then will hold you hostage until they finally get around to whatever you brought them.

I brought my truck in for what I thought was a faulty oil pressure sensor replacement only to find…read moreout it was a faulty tire pressure sensor. Because the tire pressure is fine, they recommended that I not replace the sensors until I need my tires replaced. I took their recommendation. To top it off, they did not charge me for the diagnosis. Scheduling online was easy, and the front desk person was very nice. Excellent experience. I'll go back. Thanks!

Kept vehicle for 4 extra days, giving excuses each day and promising that it would be done the next…read moreday. Latch did not work, was told it was under a warranty but when we attempted to return the incorrect part (after having to have it replaced with a correct part at a different shop) would not allow return, got very short and angry after many attempts to return the part. Hoping that we can add screenshots of our communications with him and allow customers to make their own determination whether they want to use his servicesor not.

They fixed a massive electrical failure in our '17 BMW. Price and speed of repair seemed reasonable…read moreand the results were perfect. They said the previous shop that was aware of the issue (that I chose to ignore) should've told me the issue could grow worse with neglect. I thought, "oh well, we can live without the stereo and back-up camera for a while." Wish I had gone to Pete Lea's first.

Ruined my car and it could've been so much worse. Came in for an oil change and they also checked…read morethe rear differential fluid. Cut to 3 weeks later and my rear tires seized up as I was driving 70 MPH! Found out the plug from the fluid they checked wasn't there. The fluid had all leaked out and caused my back end to freeze up. Either they never put it back or put it back carelessly. They claimed it wasn't their fault and also said I voided a warranty that said I had to take it back to their shop. I was 2 hours away from Olympia and at the time didn't know what was wrong with it so why would I tow it there? I had to sell my 7 year old 4 runner for scrap and buy a new car. They're lucky no one was hurt when my car suddenly froze up on the freeway. My hope is they are more cautious and careful in the future. zero stars.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.

Had our truck worked on. The brakes were off, they fixed it the same day and it works like a charm…read more Thanks for the quick and efficient service.

Always a 5 star experience…read more Ben, Mike, and Mark are always helpful, courteous and great communicators.

I cannot recommend Qual-A-ty and Steve highly enough. I had my poor lemon of a Nissan Quest in to…read moresee if it was worth fixing. So many people would have had me pour so much money into a car that just wasn't worth it. Steve was absolutely honest, charged me only what it took to diagnose it, and was patient while I arranged to get it back home. Reliable, honest, skilled, and kind -- I will be going to these guys for my repair work from here on out.

If I could give more than five stars I would. These guys are fast, incredibly friendly, and…read moreefficient. They even comped a headlight replacement when I missed their call and called back to say that I already had purchased a replacement bulb so not to worry about it - they were so fast and had already done it! This is our 2nd time using them and we plan to use them every time. So grateful to have discovered Qual-A-Ty!!!

I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

Larsen's have been my auto mechanics for thirty years and I can't say enough about them. They are…read morehonest, easy to deal with, reasonably priced and excellent at car maintenance. I highly recommend them to anyone looking for automotive servicing or repair. They're jusst the best.

I was looking for a new mechanic in the Oly area and part of what made me pop in here was the Pride…read moreflag they have hanging outside. Our family cares about having safe places for members of the queer community to patronize, so this got me in the door. We were able to get both our cars in for routine service quickly. This included a free all-points inspection with photos and info (e.g. brake pad thickness) and broke everything down by degree of urgency. Service was prompt and friendly, and after I discovered transmission fluid was leaking from one car when we got home, they apologized and got me back in right away to correct the issue. Parking lot is tight and there's no night drop (fenced lot), but they have a nice waiting area and their lobby shows how involved they are in supporting the local community. Their website has several coupons as well. We'll be back!

Great spot! Left my car for a day of maintenance and had a lovely experience. I appreciate the text…read morewith an inspection report that allows me to approve or decline addition services. They also have coupons on their site which never hurts.

Professional, conscientious, hard working, honest! I will continue to take and trust my automobiles…read morewith this company - completely.

Great customer service and fair pricing. They were very understand when it came to customer service…read moreneeds and stood behind their work. This is an awesome "smaller" shop option with better service and pricing.

Got a quote on 4 used tires, one was damaged so they told me to come back the following day having…read morepaid for all 4. Come back, don't seem to recognize me or the vehicle. Tell them why I'm there, told to come back in 2 MORE DAYS. Told it would be here first thing. Arrive on arranged day, remind him of our conversation. Guy leaves, brings another guy I've never seen that tells me it is for mid day and that I'm wrong about all the previous promises made. What a bunch of clowns. Got a refund for the missing tire now I'm on mismatched tires. Thanks for nothing you bunch of losers.

Dismounted and mounted two new tires on my wheels. Only paid $40.00! Great job! Got right in and…read moreout, no waiting and friendly gentleman!