BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

This is my favorite auto repair shop. I trust them with whatever, needs to be done to my vehicle.read more

Liahm's helped me with some $$$ suspension work in the past. However, 3.5 months after offering to…read morereimburse me for a Steering Angle sensor recalibration (required after suspension work), he's ghosted me and failed to pay me back. Disappointed, as I was excited to find a seemingly reliable and affordable shop.

I really liked him, appreciated his work. I hired him to…read morereplace the power steering pump, the cost was absolutely cheaper than other places especially because I bought the part my own. After the work done, the car felt pretty much same or sometimes even worse, for example the handle gets really stiff to turn. He says that it's very normal process because the air has to be bleed out. Weeks have passed with same issue so he came to check the car again and said there's power steering pump rack problem. The rack is usually $1000-2000. Personally didn't really think it would be the rack problem with several reasons and decided to take the car to bigger auto shop. After diagnosis, I was told that the power steering pump is failed because when it was replaced, the flush should've be done but since he skipped it, now debris in fluid damaged not only the whole new pump but also hose and reservoir. Of course as car owner, I was definitely frustrated with the fact that now I have to pay extra more money than before when I thought I could save money because of how mechanic guy has done. I personally had to pay new power steering pump+labor fee but now I have to pay another new power steering pump+hose+reservoir+another labor fee. I will accept the fact that I was asking money back at first because.... who wouldn't? It might not be making sense to ask money back for damaging the new power steering pump by how poorly worked done but I thought the labor fee at least would've been made sense. Instead of taking accountability, he would be defend and saying the book he learned from says that power steering pump replacement is totally okay without the flush and had no problem with all other cars or sending me the google search screenshots. Of course the warranty wouldn't cover anything of things even if he damaged the new part and extra parts of car. Currently I wanted to see more opinions than one or two so took the car to another new auto shop, they also agreed that power steering pump is failed and with high possibility from how it was worked done. Surprisingly the rack itself doesn't look like having a problem, different than what this guy said. People at auto shop also say that flush is very necessary for the pump replacement, especially when the car is old. As I personally said to him, people can always make mistakes but important thing is how to handle. I got an apology eventually. But I wasted money. The other thing, he advised me to replace rear break pads soon. I went to check the break pad recently, all my break pads are not needed to replace due to adequate thickness. I would say he is a capable man to do some works on cars but I can't say he would be with more complicated jobs.

We had an emergency when a hose broke on our road trip and spewed oil all over. Although, they…read morecould not fix the hose, Thomas and the other staff found the problem and didn't charge us anything for investigating or for the oil they tested the system with. Thomas kindly allowed us to park our vehicle in their parking lot, notified the owner so he knew why it was parked there, and notified the local police chief so that there would be no concerns about why the vehicle was there. This gave us the chance to get back on the road with a rental car, and gave my husband in Littleton time to get the vehicle to a garage. Excellent service!

Definitely recommend coming here if you're in a rush to get an oil change I was in & out! The…read moregentleman there were really nice and pretty awesome.

I needed my headlight bulbs replaced on my BMW. I reached out to Juan to see if he could come to my…read morehouse. We scheduled a time and he got them fixed right away. Great pricing and very efficient. I recommend to anyone that needs repairs or is too busy to go to a shop.

From the owner: I know time is valuable and that’s why it’s my job to ensure I complete the job in such a timely…read moremanner. Whether you’re working, or in the comfort of your own home, I will always go out my way to complete my customers automotive needs such as -tune ups -brake pads/ rotors -tire rotations -suspension repairs -engine repair -general maintenance -etc Being a mobile mechanic I want to fix those problems most people avoid fixing because of such busy schedules causing no time to take their vehicles to a mechanic shop.

Recommend T&R towing. A++++. Great customer service, very friendly. As an HOA VP, T&R has always…read moreshown up for me when I needed a tow. As a jeep owner I've also needed tows & will continue to use T&R!! Thank you.

My daughter's vehicle was towed by this company because she parked in the driveway of an unoccupied…read morehome. The place is her neighbor and they have the home up for sale. The owner did not recognize her truck and therefore called the police to have it towed. Her doorbell camera recorded the tow so she was able to clearly see the name of the company logo on the tow truck. Within a time span of 2-3 hours she called the company and asked if they were the ones who towed her truck. They either replied with "I don't think so." or "No.". Personally, I find both answers unacceptable. Speculating the reason for that answer is not fair, however, the company's professionalism was seriously lacking regardless. When she explained that she could see her truck being towed on a camera she was then told that they did, in fact, tow her truck. She told them she was leaving now to pick it up. We arrived shortly afterwards to acquire her truck and were told the office was empty and we would have to wait. Albeit the wait was not long, she would have appreciated having the knowledge about the possibility of having to wait. When she paid $300.00 for the tow (2.4 miles from her home and less than 5 hours on tow company's property) the owner (who, by the way, called her after my original review was posted) graciously waived the $20.00 storage fee. When this man called, he asked her to tell me to remove the negative review as it would hurt his business. He also replied to me personally through YELP and called me a liar. I would be very wary if considering doing business with this company. Attaching owner's response:

The lateness of the serves call,7p.m. until almost 10p.m. was a concern. The tail pipe came loose…read morefrom the muffler driving down our rough country road so my husband welded it in place. The labor price was what attracted me to this business. It was a price I could afford. Brian was very personable and polite.

From the owner: Ability to work 7 days a week as a mobile mechanic straight to your home or any place broken down…read moreat. Towing option available. All at affordable pricing! Call now or leave a text.