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    Arrow Auto Sales & Service

    5.0 (1 review)

    Services - Arrow Auto Sales & Service

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    9 years ago

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    Elite Motors

    Elite Motors

    2.0
    (205 reviews)

    I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

    Smooth transition. Marco and Julie were efficient, well…read moretrained, and personable. Ron was a good salesman and TO-Ed when he needed to do so. Thank You, Carwise Penny Lans Wulbert

    Dream Car Chicago

    Dream Car Chicago

    2.0
    (22 reviews)

    Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

    GO HERE FOR YOUR SHADY USED CAR SALESMAN TACTICS!…read more Out of state buyer, was in constant communication with Jason Courtney and was going to buy one of the Land Rover Defender 90's. Was about to book a plane ticket to fly halfway across the country. Until I was rushed and boxed into a corner by Jason. Who stated if I didn't give him a non-refundable 10% down payment before ever touching the car, he would sell it to anyone that walked in. Jason refused to not hold it for a period of 24 hours. Jason refused to accept any else than the 10 % down payment, stating it was a business decision. Which ultimately lost him a guaranteed sale. Makes me wonder what is going on with this car (blue Defender 90). According to their web site the car is still for sale, I wonder where are all these other buyers are? I was able to find a Defender from a reputable dealer.

    Arrow Auto Sales & Service - autorepair - Updated July 2026

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