Excellent communication with Shaun and pricing, and fitting us in the schedule to remove a duck in…read morethe attic the same day we called. Erick was very professional and timely in responding. The best part was Erick finding the entry point and other possible entries on the roof. He gave us an estimate with pictures, and we agreed for the work to be done. He did a great job on sealing and preventing more animals to get inside the roof. And again, took pictures of all the finished work. Excellent company to do business with.

Twice in the past five years we have had bat infestations. A neighbor recommended The Critter Guys…read more They were incredibly responsive and in less than a week our problem was solved. Shaun & Eric are a pleasure to work with.

What a scam. Since November we didn't see anybody, as today March 13 nobody showed up! Don hire…read morethem!!!! They will not come for the rat or the pest control! I'm very upset, I paid for my pest control service in advance, and we were suppose to get someone this month, nobody showed up,I start to see roaches in the house so I called, they were suppose to come the same day of the rat baits checking, but I called back and let them know that nobody could be at 3 o'clock in the house. The person said that this was not her department and she will see and she will call me back, nothing for days, than my husband called back and she said the same thing, she guaranteed that she will call us back the afternoon. Two days after.... no one called us. and the month end and we still have roaches, if you cannot give a service close the business that is better. As today 1/30/2018, more then a month later, nobody called for schedule any service, no rodent or pest service!

They were responsive and showed up on time. Brendan did in fact find 2 dead rats in the base of the…read morecabinet that needed to be cut open and charged me $300.He sprayed a anitbacterial , DSV, and never cleaned out the base that had alot of wood shavings and debris in there. He said no need, smell would go away in a few days and told me to get Glad balls to absorb the smell and ventilate. Thats where things went south on me for now over a month. I did keep calling him, and he did call back a few times slowly, but never got a resolution from him. My situation is still bad and ongoing. I am now after a month trying to figure out how to fix the problem. I'm trying to get a contractor to pull the cabinet out and see if more dead rats are behind the walls. If the cabinet isnt salvageable, I'm really in trouble because it was a custom laminate and counter top that I cant replace. Iwish they more help to my ongoing NIGHTMARE of a situation.

So 3-4 months ago we began seeing holes in our front yard. They weren't very big but they were…read moremultiplying. After 1/2 dozen times or so of playing I'll fill it in and you dig it out again with some little nameless, faceless albeit ambitious opponent and seeing it was now creating a burrow near my drain pipe I decided I better call professional "critter deportation. But, above all else no matter what it was I didn't want it hurt or killed. At first I didn't have an inkling what it could be and frankly I didn't care. I owned pet rats growing up so even the vilest of vermin to most people is still wrong to kill to ME! Just an FYI of useless trivia. There is an honest to God study that showed children that own rats as pets have an easier time learning concepts and remembering them. No idea why this is so, but it was a valid study. Parents, your kids need rats! But, I digress. Anyway, I began using Yelp to call several places to get prices and opinions on what it could be while avoiding the business' that showed pics of them killing intrusive animals. It's was enlightening. Like all business' you get the gamut of highly professional to rude and aloof to stupidity that even you know is wrong. One of the business' I called (on Yelp) looked at the pics and said "I'm going to do you a favor and save you a bunch of money! This is from your sprinklers." I replied really? Hmmmm that's odd because when I fill the holes the very next day there are little mounds of dirt opening the hole again with VERY obvious big claw marks in it. Plus, it's also odd because we just laid our irrigation system and we have absolutely NO piping in that area. His response: "All I can tell you is what I know, and I KNOW this is from your sprinklers." Shaking my head I was done with nonsense so after calling several and getting exorbitant fees, idiot ideas, and people who didn't call you back I finally reached Bobbie Sue the owner of AAA Critter Trapper. She responded immediately, her fees were reasonable and she could be here the next day. Can I get an Amen?!?! She also guaranteed me that she traps humanly and releases not killing or even harming the animal. She was here first thing the next day with her team. She identified the holes as being from an armadillo (other knowledgable people had advised the same) and began by fencing off all the entrances & exits and putting a trap inside. Because armadillos move around and sometime have several burrows I had been adcised already that trapping it wasn't guaranteed. She left the fencing up and the trap in it for 3 days. When nothing was found in the trap she assured me it was safe to assume the burrow was unoccupied and filling it in wasn't going to trap and kill an animal inside. Her and her team did the work filling in the holes starting with jagged marble rocks. She advised me that most animals can't or won't dig out the blunt sharp rocks that can be found at any garden center. She advised me to then cover them in top soil to allow my lawn to recover the areas and finally she advised me how to clear our lawn of Grub Worms which is what the armadillos are looking for to begin with. I was elated by her prompt response, professionalism and her regard to resolve the matter completely. The morning they came to remove the fencing and close the burrow holes it was pouring rain. Her and her team couldn't have cared less. They did the work they needed to do never making the rain an issue. I guess when your job involves working out in the elements, the elements don't stop the work. So, If you have an issue with rodents, wild life, or problems from intrusive animals I highly recommend Bobbie Sue and her team. A woman is the right man for the job!

I'm thoroughly impressed with the service I received from AAA Critter Trapper & Repair. Bobbie Sue…read morewas very responsive, her and the team came out to review our situation, offered a solution that not only helped protect my home but also saved me lots of money. I highly recommend them and I'm asking for a pest control quote to possibly displace my current Big Brand service. I definitely prefer to support a small, local business that does excellent work.

These guys are great at getting rid of rats! They're very knowledgeable, affordable, and user…read morefriendly.

We had a raccoon in our attic. I called Trapper John and had a fast response. They isolated the…read moreentry point and trapped the raccoon overnight. Next day they removed the raccoon and sealed the entry point. Quick response to remove the pest and additional assistance securing our home was key to our peace of mind. Great value and top quality.

They didn't seal all the holes and did what anyone else could do by putting the traps where the…read moreattic hole is. The rats were at the other end of the house. Little go no effort was made to solve the issue. They were inconsistent with picking up the traps and wanted to charge me 75 dollars to check on the seals when a warranty was included in the work. Don't waste your money!

I had hired another company to see about my rodent problem and they recommended I call RBusters…read more Great customer service both on the phone and in person. You gotta love the hunt to do this work. The two guys who cake out work seamlessly quick and stealth like to seal all entry and place traps. Luckily nothing was caught so the little guy escaped death by beef jerky and my rat friend won't keep me up nights anymore. They are a tad pricey really if you think about what is involved in this I mean placing traps and screwing in chicken wire to three differs and then charging $659 for not having caught anything... Oh then they return as often as you like to check the traps for $100. So only those who can pay can be rat free I guess.... Then That very day they set he traps in my attic, i saw the documentary on Netflix, "Rats", and spoiler sport, we are pretty much doomed because everything we do contributes to them thriving.

Want to get lied to? Get a contract that has the incorrect phone number on it? He scared me silly,…read moreI signed the contract, when it was sent to me I noticed the phone discrepancy. I googled what he said. Then called the company to cancel. The headquarters women were gracious, canceled it and sent me the email confirmation the WPB branch didn't. CONSUMERS: the "3 day buyers remorse" contract cancellation law was enacted just for these kind of situations.

I'm gonna start this by saying I don't know which location this refers to or if they're all…read morerelated. So this review is for Terminix in general because I want to be fair. It may not be this particular contact point. From a pest control perspective I have no issues. From a customer service perspective they are horrible. They were supposed to do an annual inspection today. They said between 8 AM and noon and they would call 30 minutes before arrival. They never called so I didn't know they were coming. I got someone to the house at 8:45 AM and the guy was sitting in his truck out front. Knocked on his vehicle and his reply was, "I already closed out the ticket and I can't go back into it. So we'll have to do the inspection another time inside. But I did the inspection outside and it looked good." Well 75% of the inspection is inside and in the attic so as far as doing the inspection, it was a waste of time. What annoyed me was I sat watching him and for 15 minutes he sat in front of my house doing whatever. Maybe playing solitaire on his phone I don't know. But he couldn't come back out and do the inspection But he could sit In his truck doing whatever it is, he was doing, but not finished the inspection. Horrible customer service. But I have no choice because the service is already paid for.

I can't say enough good things about these guys. We moved here from Boston 2 1/2 yrs ago, so we're…read morenot used to iguanas EVERYWHERE. My Mom has alzheimers and is terrified of them. They were able to remove most of the iguanas. They went above and beyond what I could have ever hoped for. Always willing to help and give helpful advice on how to minimize the possibility of more making themselves comfortable on our property (roof, pool, back porch, etc.). And the price is more than reasonable. Dont even bother calling other companies, just hire SoFlo Iguana Pros!!!

I hired SoFlo Iguana Pros specifically because they told me they could both remove iguanas and…read moreinstall a proper critter guard around my solar panels to prevent them from coming back. That second part was the entire reason I chose this company over others. The iguana removal itself was completed, but then I received a bill with no mention of the critter guard. This was after they had already come out and measured for it. I had to remind them that this was the main reason I hired them in the first place. Only then did they send me a quote and schedule the installation. After the critter guard was installed, I was immediately unhappy with the workmanship. The installation looked sloppy and unprofessional, especially around my barrel tile roof. I raised concerns and had them come back to make adjustments, but even after that, it still didn't look right. They reassured me that appearance aside, it would do the job. For a short period, I saw fewer iguanas--but it was winter, so that didn't prove much. Once the weather warmed up, the problem returned. My wife and I began hearing activity on the roof again, and I personally witnessed an iguana run straight under the critter guard and into the space beneath the solar panels. When I reported this, they dismissed my concerns and claimed the product was "working" because I had seen fewer iguanas earlier. That's not what I was promised. I was told this would keep animals out--not "most" animals. They said they would come inspect it, but never communicated when they came. I had to call them, and they claimed they had already been out and determined everything was fine. This lack of communication was extremely frustrating and unprofessional. After doing my own research, I discovered the guard was installed incorrectly for a barrel tile roof. The material should have been cut and fitted to match the shape of the tiles to eliminate gaps. Instead, it appears they used a method suited for flat tile roofs. During installation, they even admitted they had forgotten my roof type, yet proceeded anyway. At this point, I simply asked them to fix the issue or refund my money. They refused both. The only thing they offered was a discount if I agreed not to leave a negative review, which I find completely unacceptable. I paid hundreds of dollars for a solution that was improperly installed and does not work as promised. I would not recommend this company based on my experience.