We have used Arrow for years. They have high turnover, don't read the customer preferences and will show up, treat, and leave without alerting you of their presence. Sometimes the bill is the only evidence they might have been there. For example, everyone was working from home today and I just got an invoice that we had gotten our quarterly treatment. I suppose we trust that they just didn't feel like ringing the doorbell or knocking. Oh, and surprise! The price went up again. read more

The Wildlife Protection that I have received from Arrow over the years has been very disappointing. Today I requested an activitiy check after seeing a hole in my soffitt. I was told that it would take 3 weeks for someone to come out. In the past, I have had similar issues with scheduling activity checks. With the assistance of a friend, we have done a better job at catching the flying squirrels on our own. There is no value in the Arrow guarantee. I would not recommend this company. I did have termite protection and canceled that years ago. I will be doing the same with my Wildlife NO-Protection service at the end of my contract. read more

I never write reviews, but in this case I felt a need to warn other potential customers on their business practices. I do not recommend this company. They failed to deliver unlimited services as promised and gave me the runaround. When they did show up unannounced, their work was quick and not thorough. Despite warnings, I chose them and regret it. Consider local services instead of a big company. Here is my initial message to them when I received no response: "I would like to request service to our home. I have previously requested service twice, 10/1 was told someone would come out the following week based on my availability and 10/7 was told they would come the next day and never showed up." 11/4/2024 8:27:15 AM read more

Useless and unresponsive! Despite my annual fee they simply do not respond to my emails!

I am super upset that Arrow came and sprayed without confirming it with me first. I was not home and unfortunately all my kids things were outside (car seats, strollers, etc). I have no idea where they sprayed or what they did because I was not home nor did I give permission. I will never use them again. read more

We have had pest control (bug and wildlife), mosquito, and termite control under contract with Arrow Exterminators for over 22 years. Over the past several years, their service level, especially for bug and wildlife, has deteriorated. They claim their services are guaranteed. However, when I complain we still have bugs they say they have to retreat another time, costing another $90. Sometimes, it is less than 2 weeks between treatments. Their wildlife service issues have deteriorated the worst. Over the past 3 months 3 times they failed to show up for scheduled appointments. In addition, they wanted to charge me over twice the going rate, based on quotes from 2 different contractors, for work to seal around the gutters on my house. They told me I had to use their services or they would not guarantee the wildlife service. I am in the process of changing providers. read more

What a bunch of scammers! They keep sending us an $87 bill for a pest control service that was never requested or done! We have tried calling the office numerous times to have this billing issue corrected. All the receptionist tells us the technician will call and have the issue corrected. This has been going on since November 2018 and we have never received a phone call and they keep sending us bills! read more

I wish I would have read the other reviews first! These guys are sneaky. I called for a termite inspection for a home that I am buying. They asked if I need a termite letter. I assume that I do, just to have it for my lending and whatnot. She explained that the inspection is free but the letter costs $50. No problem - I was expecting to pay for the inspection and thought that it would come with a letter anyway. $50 is a nice price to have all of that done. Sign me up! I assume that the inspection took place as scheduled (I wasn't present). Shortly thereafter, I received an e-mail letting me know that they weren't going to be able to write the termite letter because of an area that was inaccessible. I understand. I didn't know that there was an inaccessible area but I get that if you can't inspect it, you can't guarantee it with the letter. Given their inability to fulfill the letter piece, I expected that I wasn't going to be charged for the letter that they can't give me. WRONG! I was charged $50. I thought it was an error, so I called and asked if that could be fixed. Nope. They tried to write the letter, so they still collect their $50. Maybe I'll open up a business and charge people for trying to fulfill their orders, but not actually do it. I went with another pest control place for the inspection and they were able to inspect everything and were able to provide a letter. They were able to do the inspection on the same day, and were incredibly gracious for my business (I think they are a new outfit). Next time I need pest control, I won't be calling Arrow. Boo Arrow, boo. read more

Pretty Slimey BUISNESS ! The fire ant treatment they provided had NO effect when we went to cancel they would not let us out of the quarterly service ... LET THE BUYER BEWARE!! We had several conversations with the treatment person and only after 3-4 calls were we told we could not get out of this contract without finishing a 1 year agreement Waste of time and $$$$$ Welcome to the DEW WE SCREW US AND HOW PEST CONTROL COMPANY! read more

I've had great experiences with Arrow. I use them on several rental properties for both termite control as well as wildlife issues. They have also done a thorough job at a fair prize. I've been pleased with their service and level of professionalism. read more

While I did appreciate the professional demeanor of the home evaluator that came out, these guys want to get all the money they can from you. That is all they care about. I don't know if they assumed because I was a woman that I didn't know anything about my house, or if they do this to everyone. They quoted me over $1100 to get rid of some critters in my attic. Why so much? Well they wanted to "pest proof" my house by adding screens to the attic gables, adding screens to the crawl space vents, seal utility entries, and seal roof returns. Well, funny thing about that is, we already did all that when we first moved in. The ONLY thing on their list that we hadn't done was to add galvanized steel at the roof decking and fascia board. So they were trying to charge me to do things in my home that were already done. What a scam! I will be going elsewhere for my pest control needs! read more

You listen and provide multiple options for solutions to problems. You're easy to schedule with. Your service techs are professional yet personable. read more

Always on time, friendly and helpful. I live in a wooded area so we get lots of bugs but now it's pretty much under control. They go above and beyond. read more

We have used Arrow for our pest control for many years and have been very happy. Jeremy has been treating our home for the last year as our previous technician retired. He is always on time and respectful of my time and of my home. He does not try to sell me on every service Arrow offers and I appreciate that. Since we've been customers forever, we are familiar with their services and will call if we need anything else. We have an annual contract that brings Arrow out 4 times a year and our home is pest free. Occasionally, we used to find a cockroach but Jeremy investigated and discovered where they were entering the room. Since we caulked the area, we haven't found a single cockroach. We also had an area that was prone to ants when it was rainy. Again, Jeremy investigated and treated the area (behind a switchplate) and we haven't had any any problems since. I'm very happy with Arrow and would definitely recommend them. read more

I purchased my home 2 months ago. This week, I received a bill in the mail for $95 from Arrow Exterminators saying I was 60 days past due. I have NEVER used Arrow so I called and was told that the previous homeowner transferred the service into my name. How is that even possible when I never even signed anything allowing this to happen?!?! That is a very poor way to do business! Would never even think about continuing this service with them!! read more

The young man that came to service our home today did the best job of all my experiences with pest control. He listened to our questions and asked questions. Then , he worked on every area of our home, inside and outside. He took the time to explain some issues I did not understand. I asked for his card to see his name. He did not ask me to review him and I would not normally take the time, but I am so impressed with his work standard that I wanted to tell his managers. Thank You. Ola Lachney Smyrna, Ga. read more

I usually only deal with the service personnel that come to our house. I like that they are usually on time but if they're running late, they always call with a new ETA. This has only happened a few times over the course of several years. Our guy, Jim, is very pleasant and gives us tips about keeping pests away from house. Overall, we are very pleased with Arrow. read more

I had an appointment for Friday Dec.23th for someone from there wildlife division to come out and check some traps for mice. Nobody showed up or called. When I called the wildlife office the phone rang off the wall. There was no answer and no message saying they were closed. I called several times and the phone just rang. read more

I've tried really hard to stick with them but had to finally cancel all services... We had termite, fire ant, mosquito, and general pest control (e.g. cockroaches) service with them. Each service type has to be scheduled individually - they won't let a single tech do all services in one visit, so there is a lot of scheduling to manage, which gets really annoying. Additionally, we have to tell them at every single scheduling appointment that someone needs to be home to answer the door before they do ANY treatments. This is because we have dogs with access to the yard who get sick if they get near the chemicals right after application. But they have repeatedly shown up with no appointments, and treated with no one home - leaving us to manage puking dogs for the 2 days following. They have no respect for their customers wishes and no memory or retention - any time a request is made, they act like they've never been told before, despite then looking it up and saying "oh yes, it says right here in big letters in your file not to treat unless someone is home". It's really frustrating and I highly recommend saving yourself the trouble. Even if you don't mind the scheduling hassles or failure to adhere to your requests, their product isn't that good. We regularly have to get extra treatments applied for both mosquitos and general pest control because we will still see lots of critters 2 weeks after their "month long" application. In addition, when we cancelled services, they said that they would then need to remove all of our termite prevention installation since they own that and our termite bond would be void (this is after we just spent $300 a few months ago to have everything updated). read more