Great store with just about anything you want or need. Awesome helpful personnel that will jump…read morethrough hoops to get what you want or even how it works! "Old school Hardware Store"

Bought ~$30K in deck railing, and despite being told numerous times exactly what we wanted, they…read moresent us some incorrect parts. This would be fine, everyone makes mistakes, but they're charging me a $91 restock for their error. If anyone from there is reading, don't bother responding with how you regret my bad experience and that customer service is your utmost priority blah blah blah unless you're going to reverse that charge. And you're not going to, are you? I know, I know, it's all my fault, not yours etc. I like to support local businesses, but they have to support me back.

Great guys! Very knowledgeable! I love working with them! If you have a lumber or hardware need…read morecontact them ! Great team!

Best hardware in town! Great helpful staff. Most of what you need in stock. Full lumber yard. Lots…read moreof hardware, fasteners, screws. Will order you in what they don't have. Prompt and Professional. Class act!

I splurged in my new home to by a unique swan faucet. The company told me they had one in stock,…read moreso I set up a Plummer to take out my old one and install the swan. The swan leaked very badly from a bad mold. My Plummer let me know that industry standard was for the company to send a new one quickly and pay for the uninstall reinstall as it was their faulty product. No one ever called me back. when I reached them, I was told it would be 2-3 Months before getting a new faucet from them, and 3 Plummer visits. They did refund my money but never called me, nor stood behind their product by comping what was double costs for Plummer I incurred because I trusted their product worked. Look for the video of the faucet they sent me.

I ordered a brass mailbox whixh came in antique finish. they polished it for me and made custom so…read moreI could hang it. It is gorgeous.

Great place for your boating needs!! The staff is very knowledgeable and helpful. You will want to…read morespend some time here checking out their store!

I heard good news about Admiral Ship Supply, but I have been repeatedly disappointed. From being…read moregreeted at the door by the sound of counting change and "We're closing in a minute," to the worker standing behind the counter with his arms folded, greeting customers with, "You only have a minute" half an hour before the closing time on their website, it is discouraging with West Marine right down the street and one-day shipping from Amazon. The snotty attitude when you don't pay cash is enough to say good bye to this place, then there is the fact that NOTHING in the store is priced. NOTHING. So long.

Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

Great store for interesting browsing and specifically for grilling and plants in early spring…read more The service is friendly and the staff is knowledgeable. Prices are decent. We'll be back in the future!

First class staff. Helpful. Knowledgeable. Answer the phone and go above and beyond to support you!…read more Store is well-stocked, organized and staffed with folks who want to support you.

I like the variety of products here. They have most everything I need mid project when I need it…read moreand a to. Of cool stuff I don't need but really like. The folks here are really nice. Mel is who I always wait to be helped by because she is so sweet and awesome. Love that even though it a large chain store it has a good home town vibe. Good place to shop.

A day ago, I would have given Ace Hardware 4-5 stars. A few of the staff have always been helpful…read moreand shared expert knowledge. But today, I was stopped on my way in and told I had to leave my backpack--which acts as my purse--behind the counter. ME: "Oh? When did the store start this policy?" STAFF: "We've always done it." ME: "I've NEVER been asked to surrender my backpack and I come in here a lot!" STAFF: Pulls me aside in a confidential whisper..."It's not you, if you know what I mean, but we have to do it to everyone." Now, I am an AARP-card carrying senior in her 60s and I was stopped on this one occasion out of maybe 25+ visits to this store over the past 3 months. This is a case of implicit bias in action, folks. I don't carry a purse. I carry a small knapsack to keep my wallet in. I support Ace's right to proactively prevent shoplifting. But they must be consistent enacting those policies. Don't send off a suspicious vibe when you're projecting a "friendly" atmosphere! There's a smaller neighborhood HW store down the road. I think I will take my business there from now on.