DO NOT GO TO THIS DENTIST. I used to come here regularly and the service and. Dental work was great, recently I decided to come back even though I dont live close by anymore, BIG MISTAkE. My husband has our insurance plan all taken care of so I know I have insurance and he called to make an appointment for me and let the woman know our insurance policy number the name of the insurer and that we were covered also asked her to verify the insurance before I drove down there which she said she did. Turns out She did not verify my insurance so when I got there, she was extremely rude to me. Made me sit down to fill and in front of everybody not even privately told me I need your Social Security number. She wrote it on a piece of scratch paper so I immediately felt weird by writing down my whole number. I didn't understand why she needed it, especially when I handed her my medical card from Mutual of Omaha., she told me Mutual of Omaha does not do dental insurance. Yes they do. She just didn't want to check.. She then proceeds to call the insurer I used to have only to find out that I was not covered through them, which is what I told her that I now had Mutual of Omaha dental again she told me they don't have dental insurance again. I told her they do and handed her my card at this point. I was very upset because all of this should've been verified before I even arrived.. I did not end up getting seen by the doctor and I have chosen to move to another dental place in Rancho Cucamonga instead, the front desk woman is extremely unprofessional does not know how to do her job and should not be asking people to write their Social Security numbers on random sheets of paper that are not even official. I would never come here again. She also asked my husband to take her phone number and said she had a special job for him, I was so shocked by this , she is sketchy AF!!! read more

The dentist is great, but the office manager/front desk is terrible. I had agreement with the dentist himself, but was quoted double by the front office manager and she was not willing to go off what the dentist agreed on. Front desk overcharges and rude. She then called me to get me to pay extra on top of what insurance paid because "it belongs to us." Customers beware- check your paperwork and agreements. read more

This is a delayed review. IMHO I am not satisfied with the work done by Dr. Rosales, after a year my crown at the molar split in half because it was made too thin. He said that I have a co-pay of $800 for root canal and crowning. Compare to my current dentist she don't ask me for any co-pay and the insurance covers the rest. The quality of work was great and I will never go back to Arrow Smile Dental again! Lessons learned ask any dentist if you have a co-pay, if they do? walk away and find someone else who doesn't rip you off. Please let's be professional here don't get mad at me. I am just telling what my experience with you. But kudos to your clinic it was nice and very clean. read more

Highly recommend. Doctors and staff are amazing. Explained what was the problem we were dealing with and got to the bottom of it.

Outstanding fillings, whitening, and denture services plus a free lunch! I recommend Dr. Victor Rosales To The World

The doctor himself is nice but the lady in the front is so unprofessional!!! I overheard her tell a patient that this is America. Whether taken out of context or not this is unacceptable!!!! She was okay with speaking her language in front of patients but when two people (seemed to be a Spanish speaker and her translator) it's not okay!? I don't think she has the skills to be working with people! She should go back to school or not work if she's so unprofessional. The doctor needs people who match his professionalism if he wants to keep clients. The front desk lady is just so racist...she's only nice to people who are the same race as her. read more

Went in to ask a question about cleaning and actually got mine done for a very good price! Not to mention the staff members warm greetings. Makes things worth the visit. I'm lucky to have found them. read more

There are so many dentist around the corners from our area but still me and my husband choose to drive 30 miles one way for a very simple reason. " SATISFIED CUSTOMERS" that's Arrow Smile Dental signature... They have the friendliest staffs that greeted you with a smile and always patient with impatient clients like my husband..lol. We've been to many dental clinics but only in the hands of Dr. Victor Rosales we find satisfaction. Dr. Rosales go beyond being a dentist. He is a friend too. He always greet you with a smile no matter how busy he is. Just love my dentist period! Lol read more

Arrow Smile Dental - Cosmetic Dentists Near Me - Covina, California

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Highest recommendation for Dr. Victor Rosales and his team here at Arrow Smile Dental this review includes a ***personal anecdote I live 30 miles away from his dental office but that doesn't stop me from returning. Their staff is predominantly filipino, and what we filipinos do best is to create a hospitable environment to all guest. Clean and up to date facility with an in-house Panoramic x-ray and Crown molder(no longer needing to wait weeks as some facilities send them from a lab) also plenty of parking. Scheduling an appointment is a breeze with a very communicable receptionist team ensuring you get your reminders. Dr. Rosales always greets with a friendly smile and takes an interest in your life outside of the office. He takes his professionalism seriously and will provide you his best recommendations. With any procedure you take on, his goal is to make it as comfortable and painless as possible. He takes pride in what he does. My last dentist had a heavier set of hands and I could feel the weight in my mouth. But Dr. Rosales has some pretty light hands. ***Most recently we have been watching a tooth of mine with suspicion of trauma causing a growing infection. He did some tests along with x-rays to confirm that the tooth is "dead" and would strongly recommend a root canal. This would be my first major dental procedure and I was a bit afraid but the staff reminded me that Root Canals is his specialty. So I was able to quickly set an appointment a few days later with them accommodating my busy schedule. The day came and my procedure ended with a breeze. My favorite part about it was that he took my pain seriously, stopping immediately to provide me with more numbing as necessary. Funny thing, I didnt understand why people cringe when I tell them I had a root canal done earlier that same day. I had a plesent experience, I can't imagine trusting any place else but here. Im here again, as they took some images of my recently root canal tooth and waiting for my crown (which I watched get made in front of me) to come out of the oven. Currently fully reclined on a dental chair with the option of watching a full selection of movies but I chose to dim the lights and relax while I take the time and write a detailed review as a thank you to their excellence. Again, I want to thank your friendly staff for accommodating my needs and always taking good care of me. read more

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They charging $878 for a root canal only with no crown when insurance says the max they should charge is $525. They are overcharging by about $350 just because they want to. Realistically insurance said I only need to pay under $200 with insurance and Arrow Smile Dental is claiming with insurance I still need to pay $700. Stay away from this place. I would really not recommend it. They are just trying to take advantage of the clients. UPDATE: went to another dentist like the receptionist told me to after I declined her excessively high prices and I paid $940 for root canal AND crown. Do your research and be careful with dentist like these. read more

Dr. Vic is the best. I was visiting my friend up there, when one of my crowns fell out. My friend recommended I go to Arrow Smile Dental since he has been going there. Dr. Vic and his team have been extremely helpful in getting this fixed fast and I'm so glad they were able to take me in even though I was not an existing patient. Thank you so much for your great work. read more

The dentist and his staff are amazing; friendly, positive environment and very welcoming. This is by far one of the best dentist that I've had the pleasure of meeting. His work is exceptional and I am very please with all the work he did on me! I highly recommend his services to anyone in need of a great dentist. Technology wise, he is fully equipped with the latest to make your smile a whole lot brighter! read more

Arrow Smile Dental - My two front teeth were worn out by grinding, and now I have a great smile. - Cosmetic Dentists Near Me - Covina, California

DR. Rosales is such a great dentist. I will not go anywhere else. My husband and kids love him. No pain after any major work done. He knows what he's doing and is fast! Very clean office and respectable staff. He's super friendly and I highly recommend you coming here for any of your dentist needs. read more

Arrow Smile Dental - Dr. Victor Rosales extracting my daughter's 4 wisdom teeth in one sitting. - Cosmetic Dentists Near Me - Covina, California

Dr. Rosales has been my primary dental care physician for almost 6years now! I love him and his staff like my family! They always take care of me, emergencies or not. They are caring and loving and I definitely recommend each and every one of you looking for a good dentist to go to him. Make him your home dentist. I broke my 2 front teeth due to a skateboarding accident and Dr. Rosales did such a good job you can't even tell they where broken in the first place I love you guys god bless see you on friday! read more

Arrow Smile Dental - Cosmetic Dentists Near Me - Covina, California

Dr. Rosales and staff are amazing. They are very welcoming and Dr. Rosales is very thorough and helpful. I felt safe and comfortable at this place and I will be coming for years to come! Thank you Arrow Smile Dental!! read more

Really good service! The staff and drs were very friendly. The dr who did my cleaning did an amazing job and I felt very comfortable. Even when it was closing time and the receptionist was in a hurry to go home (but it's understandable because it's closing time and she has a family) , the owner/ dr took his time to help me with finance options for braces which I was grateful for. Highly recommend this dental office! read more

I had a wisdom tooth removal here the whole process took about 5 minutes! I was so nervous going in , but it was painless :) I couldn't believe how quick and easy it was! AMAZING . Will come back for all future dental work. read more

Dr. Vic Rosales has been my primary care dentist for more than 10 years, and I couldn't be happier. He always take good care of my cleaning and other dental needs to make me look good. Even though I move around within the U.S.A. because of my job clients assignment, I make sure to always go back to his clinic for my dental check up. He is one of the best dentists in the U.S. and from scale 1 to 10, I rate him 10, his staff are so welcoming and treat me special every time I visit. I recommend Dr. Rosales for your dental needs. Ferdie Ponce Saratoga Springs New York 12866 read more

Excellent dentist and great assistance, but the receptionist is rude and unprofessional. I will not be going to that place again, and I will tell my friends and family that go there about my awful experience with the receptionist. They used to have great receptionists that treated you like a valuable customer. Updated: I am very pleased with the professionalism of Dr. Rosales. He called me personally and apologized for my awful experience I encounter in my recent visit to his practice. This man knows the essentials of running a business, and I value that kind of service. I will consider going back to his practice when the time is right, thank you, Dr. Rosales. read more

When I originally went to this location they seemed great but didnt really do much. The receptionist charged me because she didnt want to look up my information. Luckily I found a better dental group. read more

Another satisfying visit here at the clinic of Doctor Rosales! Hands down the best treatment I ever received. The entire staff is very welcoming and always makes you feel like family. You check in, watch some tv and in you go to see the doctor. All the equipment and high tech gadgets they use all look brand new. You even get to choose from hundreds of movies and cartoons to watch while you are in the chair. The entire clinic is so clean and modern. The most important thing I have to say, is that I have never been treated by Doctor Rosales with any complaints. He has very light and skillful hands which provides the most comfortable experience no matter what type of procedure I have ever got done. I am pretty sure they can do almost any type of procedure, because of all the equipment and space they have. I even get a goodie bag for my teeth when I leave. By the way, parking is never an issue. read more

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Very happy with the results of my teeth post braces! Thank you Arrow Smile and Dr. Rosales!

My son went to have a check up before his insurance was going to expire he was not seen by Dr. Vic , who ever it was told him he had 15 cavities he told him he was just there 6 months ago and had not one from the xrays doctor Vic. took and how could that be? He was told that DR. VIC must have overlook them??????So he went to another dentist to take xrays to get a second opinion they told him he did not have one cavitie??????? Not sure what us going on here read more

Another appointment with Doc Vic Rosales. I never really liked dentists, but he's the best I've encountered. He's really gentle and light with his hands, he always makes me feel comfortable. He's the only dentist I trust. He has the best assistants - Luis and Don. My visit is not complete unless one of them is around. read more

I highly recommend this. The staff is very courteous. The dentist is very knowledgable and very helpful. Had to bring my wife in on a Saturday and they were able to schedule us for 4pm. Right at 4 she was already in the chair and the doctor was seeing her. We came in today for her 4pm and right when we walked in she was taken to the back. This place is very good about their schedule; yet still take the needed time to handle everything. The place is very clean and looks beautiful inside. I'd rather go to a dentist that is clean like this one, rather to some I've been to with dust everywhere. We are bring both of our daughters later this week for their check ups and cleanings. If highly recommend this business. read more

I've been with Dr. Rosales for 8 years I wouldn't go anywhere else .he makes sure to make the job painless and fast . He really cares about his clients . read more

Dr. Victor Rosales has been taking care of my teeth since 2004 back in the Philippines and here since 2006. I know it's very hard to entrust your oral care to just any doctor, but Doc Vic gained my trust easily. The dental office has a very welcoming atmosphere and not to discount the accommodating staff, backed up with excellent personal skills, extensive scientific knowledge and state of the art dental equipments. Overall the service is excellent and every visit is worth it! Plus they give you a goody bag with travel size toothbrush, toothpaste, dental floss, mouth wash and lip balm! read more

I have been a patient of Doc Vic for a few years now and so far he has been the best! Excellent hands and extensive knowledge in taking care of my pearly whites now layered with braces. hehe. I highly recommend his 5 star service. The staff especially the front office is very welcoming and professional! Yay! Go with Arrow Smile Dental! read more

Arrow Smile Dental - With the staff and the main man Doc Vic! - Cosmetic Dentists Near Me - Covina, California

We live in Woodland Hills and doesn't mind the drive going to Arrow Smile Dental Covina because we know that Dr. Victor Rosales and staff will take care of our smile. We've been coming here since his office open for business and it's always a positive experience with me, my husband, and our four school aged kids. Lea, the receptionist always keeps our appointment together and never missed to remind us about our appointment 1 day before. They are very accommodating and very professional. Dr. Rosales is an experienced practitioner and hires only the best staff to work with him like Frank and Joel. His office is state of the art, with upgraded equipments and always clean. Highly recommend, specially if you have kids... My kids feels at home and welcome in this dental office. read more

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Made an appointment at 4 pm today ,arrived at the Dental office , the door is close . No one answered it! It was ridiculous since I have to take time off from work fir this appointment ! read more

This is the best dental clinic I've been to so far. Doctor Victor Rosales and his staff are very professional and accommodating of my family's needs. They have state of the art equipment. Doctor Rosales also has one of the gentlest hands in the industry which made my daughters not scared to go to the dentist anymore. I'm always satisfied and happy of our treatments at Arrow Smile Dental. I highly recommend this clinic especially if you want your teeth taken care of the right way. read more

I typically think through a review before posting but I feel mad as hell and passionate about this that I feel like it should be said in this forum. It begins like this: the other night my tooth start hurting so i realized it was time to find a dentist nearby. After reading reviews on Dr Rosales I decided to call hoping to get a next day appointment. I spoke to a lady who was a little unprofessional with a heavy accent but thought nothing of it. She scheduled me for the next day which was for today Friday. I took the day off to have my tooth looked at. First and foremost, I never thought it was considered an emergency. Though I explained in a way that I made it seem to be kind of urgent not once did I say it was an emergency. Nevertheless I made my way and was seen by Dr Rosales. He's a nice man and patient. He started the treatment but first he reviewed my costs and what the insurance was covering. Ok so I said this is fine. He went ahead and treated my issue making the crown on site and a couple of hours later I was done. So I make my way out to see the receptionist who turns out to be the lady who had answered the phone the day before and then she explains that I had to pay my portion right there on the spot which was $450.00. I asked her to invoice me and she said no that I had to pay now. And that it was explained to me. My response was my cost was explained to me but at no time it was with clarity said that it needed to be paid today. I went on to say that had it been made clear terms that payment was due today I would have thought twice. Since this is a predominantly phillipino business and maybe there is a communication gap at what is thought to be stated as to what is really be said I can honestly say that they DID NOT explain the payment date. Again, my intention is not to denigrate Dr Rosales business but I want to tell him that he needs to be clear on when actual payment is due and invoicing is not an option. Long story short after 30 embarrassing minutes of getting into it with the said receptionist and with patients seated and listening we came to an understanding. This office may have all the bells and whistles with the CEDEC crown maker but you will be paying for all of their high tech toys! I will warn anyone who thinks about using their services to avoid this place. I for one will not come back and hope folks will not too. Stay clear of Dr Rosales and his staff who rudely speak in Tagalog so you won't understand them and find another dentist! Update: the dental office has been kind enough to correct the onlay issue at no charge. I think my earlier assessment was a bit harsh. They are good folks with a simple misunderstanding on my part. I will keep going to Dr Rosales as he and his team are really good at what they do. read more

The best dental office ever..and the best dentist Dr. Vic Rosales!! His staff are so helpful & positive, especially Lori and Maricel. I cannot recommend any dental office but Arrow Smile Dental. Keep up the good work!! read more

Outstanding staff, superior service, and the best dental office I have been to. Well done Dr. Rosales and staff read more

Arrow Smile Dental - The best dental office! - Cosmetic Dentists Near Me - Covina, California

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Does good work. Had some fillings done and and a few crowns done. They felt strange as if I had something stuck to my teeth but after a few days felt as if they were my natural teeth. Just had my wisdom tooth removed and I felt no pain during the removal process. It was mainly just pressure and was better than the pain I felt before coming to get it fixed. read more

My crown came out twice and im pis!!!! Take your money some where else!!!! This is the worst dentist in the area. Customer service is fake, they just want your money. This guy should go back to dentist school some more before he opened his business. My crown came out twice not to mention the time that i have been back and forth to his office to fix it.( which he is not happy to fix it) Plus the pain and sensitivity of teeth due to the lack of skills and knowledge. I went to discuss this with other dentists and they all said that who ever make my crown and filling has not done a very shitty job. Take your business some where else or you will be regret like me!! read more

Arrow Smile Dental - Cosmetic Dentists Near Me - Covina, California

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I had the pleasure of meeting Dr. Rosales by mistake he was walking by me and heard me telling my husband my mouth was in so much pain. He told me excuse me, "I am a dentist and you really should take your mouth seriously. Go to your personal dentist right away." I told him I go to May Valley Dental and they are the worst. He gave me his card and said when your ready come in. A few weeks past and I woke up with a huge abscess in my mouth. I went to May Valley Dental and they took an X-ray and told me they had to pull three teeth and add a bridge. I ran the hell out of that place and my husband told my to call Dr. Rosales. I did and went in he explained it was really bad, but wanted to try and save my teeth. He didn't want me to pay for a bridge when he can fix it for less. Within two visits, I was fixed! And, no teeth were pulled. He fixed my mouth for less than half the cost May Valley Dental was quoting me and I got to keep my own teeth. He never does any work he doesn't need to and he also explains the X-rays to me as he has them up. Dr Rosales and his team treat me like family. My mom now is his patient and she hadn't seen a dentist in 15 years. I have referred several friends and family members and they all love the whole team at Arrow Smile. l am so grateful Dr.Rosales felt his ethical need to chime in when he heard me talking to my husband. He is hands down the best dentist I have ever had and I get compliments all the time on my choppers. read more

Arrow Smile Dental - Cosmetic Dentists Near Me - Covina, California

Dr Rosales is honest, reasonable, caring and has the state of the art dentistry equipment and a great staff. I knew I wanted the CEREC crowns because of the amazing technology although a bit more expensive than traditional crowns. I had a large gap in the front of my upper teeth now they look perfect. I discovered them on Yelp while driving home between my palm Springs condo and burbank house. Called put of curiosity and came in for a free consultation. I COULD NOT ME HAPPIER with the service and the end result. read more

i have always had a great experience at this dental office! the dentist has saved my teeth, and have always worked with my budget! i would highly recommend coming here! read more

I normally don't like dentist but this place was amazing. Had my wisdom tooth removed and the doctor was great I didn't feel a thing and there was no wait time. Highly recommend this dentist. read more