Wonderful customer service beautiful installation. I highly recommend them. We use them to install our flooring and our window coverings.

This business is family owned by a very nice couple who took over last summer. We picked out window coverings, however, they never followed up with a quote. We called multiple times, but no return call. We went back into the store multiple times. Each time they were apologetic and promised they would get back to us, but still never provided a quote. This store has good product with a broad assortment of options. We really wanted to support a local family owned business. But, they could not have tried harder to send out business elsewhere. I wish the best of success to this family business, but cannot recommend them as I wouldn't want anyone to have to deal with this amount of frustration. read more

Pricey, friendly people, I wished I would of put wood shutters everywhere in the house rather than wood blinds, costs a lot for a battery to be changed out on the solar blind, I had a handyman do it for 1/3 of the cost. read more

Very very unhappy with John Harrison and his company. Ordered what we believed to be neutral color blinds from John's recommendations. Instead I walked into pink window treatments. John Harrison did not take any accountability for the mistake and said it was basically our problem to deal with or spend over $1,000 to replace them at cost. After to speaking to some contractors in the area this is in fact his reputation in the profession. Everything is everyone's fault but his own. After spending $100,000 on our home renovation we are reminded of our mistake daily to use John Harrison and his company for the finishing touches. Please explore other options read more

Arrowhead Floor & Window Coverings - a kitchen window - Flooring Near Me - Lake Arrowhead, California

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Going through a huge remodel is always a challenge but working with John, Debbie, and Colleen was really a rewarding experience. John and his staff have really helped make my house exactly what I was envisioning and their enthusiasm for my project was much appreciated. John's shop is smaller in scale but it is packed with not only some of the best quality products but some of the newest and most innovative products on the market. His collection of custom sized rugs and natural fiber carpets rival any of the showrooms that I visited in Orange County. I wanted a rustic, wide plank wood floor and had searched at least 30 hardwood flooring stores until I finally found the flooring I wanted. I made many calls and scoured the internet for the best price. My general contractor suggested that I talk to John before purchasing from another showroom or internet flooring company. John did not carry this particular line of wire-brushed, UV oil finished hardwood flooring but ordered an entire case so that he could inspect it and make sure it was a quality flooring with a substantial wear layer. John was able to almost beat the lowest internet competitor's price and I was more than happy to purchase the wood flooring from him as shipping to the mountain and delivery is ALWAYS a nightmare when you order online or off the mountain. Letting John handle the logistics made the entire process extremely simple. He took care of unloading and delivery and had the product delivered two weeks early to make sure that it would have time to acclimate before being installed. His installers did a really beautiful job with the installation as well. Having such a good experience with the hardwood flooring, I decided to ask John about window coverings. The type of solid panel shutters that I was wanting were not something that he advertised as having available and prior to seeking John's advice, I had two companies come out and give me estimates. The job was difficult and even after being assured that they could make the shutters both companies kept pushing off the order and suggested that I look elsewhere. I mentioned to John what I was looking for and he said that he "absolutely had a contact that could make them." I honestly was skeptical, but he was true to his word. John and his shutter fabricator came and took meticulous measurements. Their attention to detail is something that impressed me and the detailed and time consuming measurements that they took resulted in a far superior product than I could have gotten from any other shop. Other companies that came to take measurements were finished in less than 2 hours where John and his crew spent an entire half-day making sure they had the perfect size and layout for each window and had thought through all the various options to make sure that each window looked it's very best. Within one week John had a "mock" shutter to test just to make sure it was correct and that we could visualize the best mounting method for a clean and professional look before producing the entire order. Mike, his shutter manufacturer, was also a true craftsman. He offered to work up two sample boards with a distressed paint finish so that I could compare it to a "new" paint finish. I provided him with the colors and had them use a dark charcoal base coat with a lighter beige top coat and then do a minimal sand/rub through. This is a time consuming process and the results were better than I could even imagine. More surprising is that Mike said that priming with a color would not be that much more trouble and while the sand through and distressing would add time to the project he was happy to do it for my business and custom projects are something he enjoys! If you have ever priced having a distressed painted finish it normally adds a MINIMUM of 20% to 30% to the entire job and you often run the risk it will look intentional and not resemble a finish that is truly distressed by actual age. Mike did a fantastic job on the finish and I could not be happier with the job they did. The weight and quality of the shutters that John and Mike installed are a quantum leap above the fabrication that you would get from an off-the-shelf or big brand shutter company. John has always been competitive and willing to work with me on pricing. After many hours of searching, I found a designer drapery company who sells not "only to the trade" but to members of the general public. While I knew it would be impossible for John to negotiate his prices this low he worked very hard to work within my budget and get the price as competitive as possible. So happy with the results and more importantly the quality is outstanding. read more

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We wanted to match existing flooring and we're having trouble finding it. Arrowhead Floor and Window not only found the exact flooring but installed it seamlessly throughout the house. Beautiful job and done quickly! I highly recommend them! read more

Arrowhead Floor & Window Coverings is HORRIBLE. I found a GREAT GREAT GREAT NEW PLACE Cynthis Cortez 909-499-4530 She is on time, on budget, delivers and installs brilliantly. She does what she says, great prices and gives fantastic advice and will even give you lesser expensive alternatives. read more

Wow! John and the whole team at Arrowhead FWC were fantastic to work with for our motorized window treatments at my business. Price was reasonable, communication was easy, did it faster than my timeline, and the product was top-notch. Can't recommend them highly enough. read more

Their advertising should read BUYERS BEWARE!!!!John came and done an estimate and then we hired him for the job after going over a few concerns with our remodel he a sure us that he could do the work. At the time of installation began we needed some grinding work done on our flooring to level it out the people he hires made it worse they did no prep work dust went through out my house leaving us with a bigger clean up to do the floors have a big hump in them and if you're down stairs you know hear every footstep upstairs it's awful. When I question the gentleman putting in my flooring when he would do this to my top step I got this is how I do even though we talked to John about it. The installment guy covered my perfectly good wood on my step going up to the bull nose of the floor. I went into the store voicing my concerns and the 2 gals told me they would have John contact me and it's been over a week and I still haven't heard from him. the installer didn't put my doors back up or cleaned up the floors after they were done.. SO BUYERS BEWARE!!!!! read more

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We have been customers of John and Debbie for many years and we would not go anyplace else. They have done all of our window blinds and flooring including a brand new wood floor that was just installed in our Lake Arrowhead home. As usual, outstanding customer service, quick turn around, & competitive pricing. We could not be more pleased. Jim J read more

Horrible customer service. John came to my house to do an estimate and wasted my time. They never called or emailed back and I never got my estimate. I called spoke to John, to make sure he had the correct email address. I called numerous times to ask what's going on but no real communication, no return phone calls. It's been over three weeks. A complete waste of time. I'm heading over to the Carpet Station! I don't even want to give them one star but I don't see an option for less. read more

Not very helpful, and would not even recommend a Hunter Douglas installer in the area. Don't waste your time.

Long over due thank you is in order to John and staff. Although we did not end up with blinds from AFW as we ended up having to demo exiting windows/slider, change out another glass wall, and construction still not completed...we did give a substantial deposit before our renovation change and just wanted to properly thank John for returning our deposit. We greatly appreciate your professionalism :-) On another note the category of Hunter Douglas cellular sample that John brought to my home was not as thick of a material as our old existing HD blinds and we highly recommend going into his showroom prior to a in home measurement. The showroom is very nice, top quality products, and you get to see how all the levers work on display which the sample books at a in home visit does not show. Thank you again John. I think you have a tremendous amount of knowledge in the window covering business and we wish it had all worked out for both of us. All the best to you and your staff. read more

I have had the pleasure of working with Arrowhead Floor and Windows for the past 16 years. Over that time John and Debbie, and their first rate subcontractors, have assisted in the updating of four homes from the beach to the mountains. The work has been spectacular, on time and on budget. The advice on products and the follow up could not have been better. Arrowhead Floor and Window Coverings are simply the best! read more

Great shop and service. Friendly as well as very helpful in helping me make wise decisions for my particular needs for my home. I highly recommend this company. Their selections are many and they helped me narrow it down and lent me samples to bring home for my final decision. Now am eager for install!! read more

I would highly recommend Arrowhead window and floor coverings. I worked with John for several projects over the years and he is professional, conscientious and great to work with. They took care of tile in two homes in the past and provided the wood floors in my recent remodel which were a great value and look beautiful. read more

Arrowhead Floor & Window Coverings are amazing! We have found John, Debbie, Coleen, and Brian to be delightful people and very customer service oriented. They have helped us with several floor and window projects, and we have always been pleased with the finished product. We are exceptionally pleased with their level of conscientiousness and product quality. Their costs are very competitive, and their follow-up service is topnotch. Recently, the installer, Brian, was at the house to reprogram our shades and remote, and he made a short time of it. Everyone associated with Arrowhead Floor & Window Coverings is professional, helpful, and courteous. I highly recommend this business. You will not be disappointed with their service and quality of workmanship. Bob & Nancy read more

John and his team was MORE THEN ACCOMMODATING with our problematic flooring installation! John was never condescending, always extremely patient in working with us problem solving! I dont think you can do better, period!!!! read more

This is a follow up to my previous negative review. The owner has become extremely engaged, working with the factory and sales staff of the carpet company to resolve my issues. He is currently working through the carpet warranty issues but has committed to replacing my carpet himself if the factory will not cover it. When that happens I will raise my review to 5 stars!!! read more

Just had carpet installed and it looks amazing! John was wonderful to work with and extremely knowledgeable, giving me lots of insight. Coleen was so very helpful and patient as I looked at sample after sample! Thank you guys for all your help! read more