Great communication, and service. Donna explained the process and helped my decision. read more

We are very big fans of Art Cleaners' North Broadway store. Jackie always gives us great service with a friendly smile! The cleaning services are excellent, with notes attached if anything about our clothes or the cleaning process needs to be brought to our attention. Prices are fair and competitive. This is the best Cleaners we've ever used!. read more

Kristy is the best! Great service picking up and dropping off our loads. She's incredibly helpful and knowledgeable. We can count on Kristy!

BAD! Someone THERE took my white $3500 Christian Dior jacket and wore it to a party - completely trashed it with red and white wine stains all over it. They never owned up to it and tried to blame the manufacturer saying the stains came through during the dry cleaning process. Really? Christian Dior designer? Horrifying. read more

Never. My 104 yr old aunt left me a vintage cape. As we have no dry cleaners in our city I took it in to be cleaned and hopefully, returned well taken care of ,hung in a way I could preserve it for another lifetime. It's wool and from the 60's. I explained my hopes for its outcome,as well as the story behind it. They lost it. I was clearly distressed and was firm about its importance to me. A search was made ..nothing. I don't live in Boulder and had to go. I asked that it be sent if it could be found. About a week later I get a notice that a fed-x boss is coming. It arrived. A tiny 11.5x 2-3/4×13-1/4 box Stuffed with my cape. I'm heartsick..it looks horrible. No call ,no apology..I guess I'm glad I got it back. If there is a spot to put up pictures, I'll post a before and after. I expected a dry cleaned , tissue wrapped, well folded ,and loosely boxed item..fresh from a professional cleaners. It's not Louis Vuitton, but it was special to me . read more

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Great cleaners with wonderful pick up and delivery. My delivery gal, Kristy, is always happy and cheerful.

**Update - I was contacted after posting this review and the situation has been resolved quickly and appropriately. Three stars because it took two and a half months to get here.** Lost my comforter. Had the audacity to make me run to multiple Art Cleaners locations to attempt to locate something they lost. Told me it was lost, no options to find, so I ordered another one. Two days later they find it. Would not compensate me for the trouble I was going to go through to return purchased comforter, so I requested the $50 charge to clean the comforter be refunded. They agreed, then never did it. I have followed up twice with assurance they would refund it. They have not. Horrible customer service. read more

In agreement with the reviews. This dry cleaner seems to have no ability to accurately pick up and deliver dry cleaning. We just received 2 items that are not our clothes- yet again! When you call them to correct it- they don't call back. Really poor service. I wish I had checked these reviews before I used them! read more

Never again. I took a pair of expensive pants in to be cleaned--there was one spot on the leg. They came back with blue stains all over them. I took them back and spoke with the manager, who insinuated that the stains had been there all along. He was very rude and condescending. They cleaned them again, and the stains did not come out. Expensive pants: RUINED. Since I didn't learn my lesson with that, I sent another pair of pants to be hemmed. I was promised them on the following Tuesday, so I could wear them to an event Wednesday. It is now Wednesday, no pants, three phone calls, lots of blah blah blah and excuses. Horrible cleaners, horrible customer service, avoid like the plague. read more

Missed pickup of laundry. I called to ask for pickup and the employee was dismissive and rude. When I mentioned that I had called to let them know I had put laundry out for 3 days in a row after being told each day that art cleaners would pick it up, he hung up on me read more

DO NOT TAKE YOUR CLOTHES HERE! They have ruined two pieces of expensive clothing, one blouse and one pair of suit pants. In both cases "Kim" ultimately refused to pay anything because we could not prove the damage (rips from equipment snags) were due to their equipment. In the case of the suit pants, she first offered $40 for the replacement cost of $250 pants and when I refused this ridiculous offer she said that she would get them examined further. She called back a week later to say that they were sent out to "International Textiles" who provided a "report" that said the damage was not due to dry cleaning. Suuuure...a perfectly good suit goes into your cleaners and comes out with a large rip in the crotch and some strange chemical stains on the legs and it's not your fault - I was just wearing that suit for the past several months and didn't notice the drafty breeze in my crotch or the dark blotches all over the pants....Riiiiiight. These people are criminals who cause expensive damage and then refuse to own up to their incompetence. This place can't go out of business fast enough in my opinion. read more

I could cry from happiness! They did a great job on my large clothes order. When they noticed that my favorite jacket was damaged they offered to fix it. They fixed it well, to where I can't tell that it needed repairs. It took a bit but I will be going back for their help with my damaged clothes. read more

We've been taking our clothes to Art Cleaners since 2008. We've never had any issues and this past week when our down comforter exploded during their cleaning process they let us know immediately. They also rectified the issue within 24 hours. They actually went above and beyond anything we expected given that the down comforter was two years old and had been used a lot. I'm always grateful when a business knows its customers, admits a mistake, addresses quickly and graciously with no qualms or quibbles. Thank you for the service, you'll continue to always have ours. read more

I never write reviews, but this one had to be done. This cleaning service is such incredibly poor quality and service, please don't being your business there. There is a reason it has 2 stars and awful reviews on Yelp. Huge waste of time and money; the clothes looked like they hadn't even been touched, let alone cleaned. And if you have an issue (which you will), the person who runs the front desk has no support or authority to resolve issues, and the manager doesn't work there and rarely picks up the phone. The worst part was seeing how poorly the management supports and treats it's employees :( read more

their customer service is very rude - i called the boulder shop and spoke with a lady name Kim she was the owner which I was surprised to hear 'owner' the way i was treated - her tone and language used was mind blowing - i have never been talked to like that by anyone claiming to ''own'' the business I will never go to this place again - I do not need to be treated so rudely by a person claiming to be the owner - they ruined my dress and then took no accountability for the mess up and then charged me a radicicols amount read more

I brought a pale peach dress that I was planning to wear to my daughter's wedding to Art Cleaners. when it was returned to me the color had become "greige"- it looked like a layer of dirt obscured the original color. over the course of 2 weeks I was consistently jerked around by employees and management, with promises that a manager would call me. the dress was cleaned 4 times- no improvement. i had a shirt that was the same color as the dress- I was told the dress could not have been that color originally. I suspect that the dry cleaning fluid was dirty. I finally caved , and asked for a refund for the cleaning fee. think twice before you bring them a light colored piece of clothing... read more

Terrible customer service. we use this service almost weekly and needed to alter pickup location once due to house renovations and they refused to accommodate. Didn't even try. Spend you money with a company who actually tries to help customers read more

I had a pair of pants to get two buttons put on and a minor seem closed. I was surprised when they estimated the return time with three weeks. But for the sake of saving my time, I went with it. It took them four weeks. I paid $18. But when I checked the pants at home I saw that they didn't put the two buttons on and only closed the little seem. When I went back I was told that they could try to fix it, but it would take another two weeks. read more

Their twice-weekly free pick and delivery service couldn't make it any more convenient! I sent off a rather difficult leather paneled dress, and it was returned in impeccable condition. Plus, I just love their high-touch customer service: thank you notes via mail, email reminders of pick ups, etc. They are Green Earth cleaning, too, so you can be confident about the process. Thumbs up!! read more

This is an excellent dry cleaning store close to my office. They use environmentally friendly drycleaning methods, my items that I brought there for cleaning turned out perfectly, just like new. They do offer a discount for first-time customers which was quite generous. I will return, next time I have clothes to dryclean. Excellent customer service, too! read more

We have been using Art Cleaners since 2010 and recently had a situation where we needed clothing for a trip and had forgotten to pick it up. We sent a message by email late on Saturday evening; received a response that evening and the manager made arrangements with us to meet the next day, on a Sunday, and let us pick my dress for an out of town wedding. Great customer service! read more

After using this cleaning service a number of times, and having my dry cleaning and laundry picked up and dropped off at my personal apartment door, my clothes were picked up the day after Christmas from my unit door on the 26th by the usual guy. On January 2nd, (7 days later) a neighbor from another apartment across the courtyard said my 5 bags had been left in their lobby a few days ago. The only way I would have known where my and my childrens' clothes were is if from this Good Samaritan hadn't called me. On top of it, when I called, the secretary was not apologetic in anyway. I asked if there was some sort of customer service policy they had for what happened. 1. Clothes dropped off in random building. No one called me from ART to let me know. 2. Clothes were sitting there for 2-3 days unclaimed, while we were waiting for needed items. Clothes could have been stolen. The rep said the manager would have to call me tomorrow, and she didn't know if the manager would do anything. So, with my neck injury (which is why I sent every to be laundered) I had to retrieve 5 heavy bags of laundry across the courtyard back to my place. Thanks for the several blunders and poor customer service when I called about it. And according to the rep I don't even know if the manager will compensate these mistakes. I will never use ART again. read more

Dropped a suit and shirts off here to get pressed. The young college girl managed to rip off a button from the collar of my brand new dress shirt because she felt the need to be aggressive with it. She then acted like nothing happened and left it on the floor until I asked her to pick it up. She told me it would be "fixed" only to have my shirt returned to me with the button barley sewed on and not even through all 4 holes! Ablsolutely will not get my business again. read more

My clothes are clean and the service polite and courteous, but they charge 4x the price of other cleaners in Boulder. For the price of having10 garments cleaned at Art cleaners, I could have bought an original oil painting from the Lucky's gallery wall. read more

Grossly over priced! I had a shirt dry cleaned and when I picked it up was shocked at $9.50, over double what I pay at other cleaners in Boulder. The clerk said it's common that people are shocked and when I asked why they don't have their prices posted she said "the owner doesn't want to frighten people away". NEVER AGAIN!!! read more

I have been an Art Cleaners customer for probably 10 years. They do a great job on all my cleaning and laundering. I absolutely love the the delivery service and the customer service has always been professional and pleasant! read more

I've had a number of bad experiences with Art Cleaners in Boulder, especially the location on North Broadway. They lost a belt to a cashmere coat; when I asked them to find it, they literally brought out a handful of black coat belts--so this is obviously a common occurrence. How hard can it be to keep the belt with the coat? They hemmed my pants too high, and discolored a silk sweater. For some reason, I decided to give them another chance. BIG mistake. I took a cashmere sweater to them, and when I picked it up, it was full of holes. The customer "service" manager first claimed all the holes were already there (they weren't; they wouldn't have accepted the garment for cleaning if they were). Then she said it wasn't their fault. Then she said she'd fix it--and when I picked it up, it had big, clumsy stitches all over the front. I finally realized the sweater was ruined, and asked them to make it right. Long story short: I had to fight tooth and nail for a $40 check. What's even more ridiculous is they said they'd give me $50, and decided to nickel and dime me one more time. BOTTOM LINE: don't take nice things to Art Cleaners, unless you'd like to shrink them, fade them, or have them returned full of holes. read more

This store does great deals and great customer service. Always ready promptly, you can be guaranteed that they will help you however they can, even if that means outside of business hours to pick up something urgently needed. Highly recommend this. read more

Art Cleaners has been really good to us over the last 15 years (long time!). We've been customers for long enough to go through a couple of glitches (which I think is inevitable for any business handling cleaning of any kind). Both times, the manager has been completely willing to look into the issue, and to make me whole (even for a big-ticket item). Misty, in particular, has been terrific to deal with. Folks who work in the North Store (near Lucky's) are always friendly and professional. They also take care to note special instructions, time constraints, etc. And, of course, this company has made real strides in the eco-friendly department. We've been so happy with not only the quality of the cleaning, but also the fact that our clothes and bedding don't feel (or smell) infused with chemicals or perfumes. Thanks, Art Cleaners, for taking great care of this long-time customer! read more