I had a terrible experience when I booked their lounge for my 30th birthday party. I wrote an extensive review with everything that happened on their Facebook page, so please reference that for more information, since Yelp has character limits.
In summary: I requested to book their lounge from 7-12. The event manager called me and said there's a 4 hour limit for reservations but she would just put me down for 7-11 and we could stay for as long as we wanted after. There was a $1200 minimum for 30 people to meet and she promised to provide us regular updates so that we could start ordering shots and more food/drinks if needed. She sent me a contract through email which was very nonspecific except to list the time of reservation and tab minimum, and didn't say anything about us having to close our tabs at 11.
On the day of the party, we were not given regular updates (only one at 11pm) and then at 11:15 they told us our reservation time was up and we needed to make up the shortage in the tab (about $300). They wouldn't let us order more shots although no one was acting excessive at all, because they said they had a time limit between shots and needed to be responsible. I let the server know that the event manager had told me we could keep going past 11, and everyone was still wanting to order more and still having fun. Most people didn't even show up to the party until between 9 and 10.
She seemed confused and left, and a few minutes a man approached me and started speaking to me very brusquely. His introduction was " I'm the owner of the establishment, what's the problem?" when I wasn't even aware there was a problem. He ended up making me cry after he started accusing me of taking advantage of the establishment, after I asked if we could order food to go. When I mentioned that we were told we could stay and party longer he kept saying "I don't know anything about that" and referencing the contract. He kept asking "Are you intending to take advantage of us?" over and over because I wanted to order food to take home and he said that they weren't a catering company. When he finally got me to say "if ordering food is taking advantage of you, then sure." he said, "Good, I just wanted to hear you say that." and walked off.
The event manager, Lorena, came to talk to me afterward and wouldn't admit that she apparently gave me the entirely wrong idea of how the establishment worked. She kept referencing the contract as well and said sure we could stay past 11 but we needed to close up our tab by 11. When someone in our party started recording the conversation, she left and got a security guard to take that person outside. The security guard told him that if he didn't delete the video off his phone, he wasn't allowed back in the establishment.
I ended up leaving the party in tears with my friends and going somewhere else. They charged my card over $350 the next morning and I never got any other information from them. I guess they charged the 21% mandatory gratuity too since the server had stated around $280. No one, not the owner or event manager, ever admitted any misleading despite that the event manager never even gave me a choice of reservation time when I requested 7-12 and simply told me she would make it 7-11. If I had known the four hours was such a hard limit for paying the tab I would have made it 8-12 and still told people to come at 7, because there were only like 3 people the whole first hour and I knew people would start showing up at 9.
When I posted the Facebook review, another owner of the bar contacted me and told me he wanted to talk. He then accused me of having all my friends lie by saying that they had a bad time at the bar, which wasn't the case at all. They really did have a bad time considering we left earlier than we expected to and with the birthday girl in tears. He accused us of "ganging up" on him and "trashing him" when he wasn't even there at the event, and was clearly disbelieving me. No one even knew there was more than one owner considering the owner that confronted me at my party just strolled up and said he was "the owner" without even introducing his name, but this other owner said that we did wrong by not talking to him first. He didn't say anything about the event manager's misrepresentations or the charge on my card and basically wanted to vent and blame me and my friends for posting reviews. I posted screenshots of the full conversation on the Facebook review as well. A friend actually even called the bar to talk about what happened and this owner picked up, and he told her the same thing - that he blamed us for posting reviews and expected us to apologize for reviewing the establishment instead of addressing our actual negative experience there.
I would not recommend supporting this place or hosting your events here whatsoever, and if you want more details my full review is on their Facebook page. read more