I've had Veronica cancel on me twice and twice she's arrived to my appointment late. I understand…read morethings happen but when you're 1 hour late and show up with no excuse, that's just ridiculous. I texted her 5 minutes after my appointment time and received no response. I called, no answer. I text again 20 minutes after my appointment time and she finally responded that she's on her way but it'll be a couple before she gets there ... those were her exact words. To the most normal person, "a couple" doesn't mean 40 minutes later. So now that she was 1 whole hour late, I couldn't even get a manicure and pedicure because I had an appointment afterwards so I only had enough time for a pedicure. To make matters worse... when I originally made the appointment, her prices were lower. She waits until she's done with my pedicure to tell me her prices increased. Huh? First of all you show up 1 hour late, you shouldn't even charge me for the pedicure or at least you should have honored the price it was when I booked since that's the price I originally agreed to. I chalk this up to Veronica being young and inexperienced in customer service. She needs to learn to do better because the way she handled this incident was very unprofessional and as now lost a long time customer.

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