I cannot say enough good things about Artelle and the wonderful Stuart and Ellie who own and operate it. The short version: amazing customer service, very personable, expert craftmanship with difficult requests with platinum jewelry, all done in a super fast turn around time (like less than two weeks for modifying and making major fixes to four rings). Long version: I came into their shop with a laundry list of repairs and modifications to do to a number of rings, including two platinum rings and a VERY old family ring. Ellie is an absolute dear and even talking to her for a couple minutes makes it feel like you're talking to an old friend. She is so empathetic and sweet. Really just a darling and it's a joy to talk to her every time. Stuart is clearly an expert in his craft. Sometimes you can just tell when someone has really honed their skills in a particular area, not by telling you how experienced they are, but by simply demonstrating deft expertise and earned confidence; that's Stuart. He was so precise in looking over my rings and identifying the problems that I would have never known were there (basically all the accent stones on my engagement ring were loose in addition to one that had fallen out). He was able to explain the sort of work that needed to be done to my ring and explain why in clear terms that made me feel very comfortable and confident that he was really going to take care of my ring. He is not shy about telling you if something is poorly made or not structurally sound lol But I appreciated the candor because I knew the ring would be better off after his work. One of the items on my list was modifying my platinum wedding band that I had gotten made custom through another company and wasn't terribly happy with it. We discussed what a custom design process through Artelle would look like and I know that when I eventually get a new band made that fits my original vision better than what I got, that he will be able to make it happen. In just a couple minutes of discussing the ideas I had and what I wanted, it was clear that he could see the vision I had and would be able to make that a reality. But until such a time as I can commission that, he was able to make some modifications to my existing wedding band to help the design flow better and be more comfortable. I had thought it was a long shot to ask for the sort of modifications I did to the band but he made it work and it looks sooo much better now. One thing that gave me great confidence in Artelle is Stuart and Ellie were clearly not trying to upsell me on services or trying to get money out of me. I had also brought in an older gold ring with a center peridot that has basically never been maintained (old family ring). When talking about trying to clean and polish the ring, reshape, etc Stuart was pretty clear that it would cost more to try to polish the stone than buying a whole new center stone would cost because of its fragile nature. He had said that it could be done, but that it was expensive and probably not worth it outside of sentimental reasons. I was very appreciative that they didn't just say a simple "Sure, we can do that" and quote me the price without explaining the process of what would have had to be done. I tend to trust places that are honest in saying a service that would make them money is not worth the expense to me, the customer. Finally, I had another very old family ring that had never been maintained. As he was examining it, he was able to give me information about the ring that I never knew, like the rough age of the center diamond and the likely time period the ring was made due some details he spotted while examining it that clued towards very old crafting methods. So that was super cool. He touched up the worn-down setting and polished everything up so it looks unrecognizable now after 50+ years of tarnish and daily wear to suddenly glowing and looking new again. It meant a lot that he treated this ring with the utmost care and had warned me of its fragility as well after constant wear without ever having gotten maintenance. I wish I had taken pictures of the ring before I brought it in because it's quite the transformation! So overall, 11/10 would recommend. read more

I had matching rings made for my daughter and me a few years ago from silverware I had which Stuart melted down. We collaborated on the design process. We are absolutely in love with these rings. Stuart and Ellie are so talented and professional. I highly recommend Artelle. read more

This business sent a flyer in the name of my deceased husband and another woman, as if they were married. I called to inquire about the flyer and the jewelry that was purchased on a joint credit card. His estate management company is seeking answers about jewelry I do not own. I spoke to an elderly woman who said she needed to have the owners call me back. They never called me and ignored my subsequent messages. They wouldn't even give me the courtesy to explain WHY they wouldn't speak to me (despite my offer to prove I was part executor of his estate). My husband passed away a few months BEFORE the flyer was sent so I'm now left wondering WTF about everything. They deleted my Google review so now I'm posting everywhere else that I can find. I'll let you be the judge if you want to purchase from a shady business. read more

The diamond from my 36 year old engagement ring came loose. I didn't want a new ring per se because I am attached to the history of my original ring and the story behind it. A colleague had gone to Artelle Designs to redesign their wedding ring so I went in for a consultation.First off, your experience with Stuart and Ellie will feel like coming home. They understand the emotions tied into a ring. They melted down my old ring, used the existing diamond and some extra gold from other pieces and added some new stones as well that worked with the design I was going for. Stuart is a master artist who takes the time to make things right. At the end of the day, I ended up with my same original ring redesigned for the present and future. I cried when I saw it. It is a pleasure to wear such a beautiful piece of art. Thanks so much, Stuart and Ellie! Trust me. Go see them. You will not be disappointed. The experience of meeting them as a couple, was equally as heart warming as creating the ring. We will definitely be back for other pieces! read more

We are new to Plymouth and have been looking for a jeweler. In March I took a ring that was a family heirloom that I wanted made into a pendant to Artelle. I have to say that this couple is very collaborative and easy to work with. My pendant turned out beautifully. I highly recommend them. read more

I brought my wedding ring to have the diamond reset after it fell out. The customer service I received from both owners made me feel like I was purchasing a large ticket item. A discussion was done while they figured out what would work best for my ring. When I picked my ring up, the ring was polished and looked brand new. My ring set is 39 years old. I am very impressed with Artelle Designs and highly recommend their services. The jewelry in the store is also a consideration when you need a special, many one of a kind, item. Shop here instead of a mall jewelry store. You will be happier with your selection and quality. The owners are jewelers, not mass market sellers. Thank you. read more