I had horrible uneven grass that wouldn't grow in spots. After thoroughly researching and visiting sites to choose a company to install artificial grass in my backyard, I chose Artificial Grass Pros! Not only did Jason Webb take the time to go through the different options of texture, color, length, but he also took me to visit places he had done work. All the while keeping in mind my budget as well. It's been 8 years now and I still LOVE my grass! It looks beautiful and helps me enjoy my backyard immensely. I also have a standard labradoodle (6 yo) and I have had ZERO issues with her messing it up. She doesn't want to dig at all. Pee goes right through the 4 layers of pebbles. Poop is so much easier cleaning up than real grass. She can use it all year 24/7! I highly recommend this company and Jason! read more

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I made an appointment with this company today between 1-4pm. They didn't show and no one called from the company to let me know they wouldn't make it or to reschedule. I texted them but got no response. read more

We were referred by a neighbor and have always been skeptical of turf products. After meeting with Jason and then looking at several examples of their installations throughout the area, decided to move forward. We are very pleased with the end result. Jason and team met our tight timeframes and even worked a couple days through the rain to do so. Results include a small putting green to add a little flair. We received numerous positive comments about the artificial grass and many are surprised at how real it looks and feels. We would recommend Jason and AGP. read more

Artificial Grass Pros - Even Duke loves the new artificial grass - Artificial Turf Near Me - San Ramon, California

Ron and team did a fantastic job with our backyard. Best in the business. I am a contractor who had high expectations and they delivered! Highly recommended. Quality product. A+ customer service! read more

Artificial Grass Pros - Artificial Turf Near Me - San Ramon, California

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Poor customer service I originally posted a one star review based on the fact that they send out advertisements saying they can repair grass seams and other issues, but then refused to do the job saying it was not possible.. After my one star review the owner contacted me and said he would send someone to my house to see what could be done. I greatly appreciated that follow up. However, Afterwards he said the only thing that could be done would be to replace the entire area with new grass. Apparently they cannot really repair seams and also you need the exact same grass to make it work. This of course was not what their mailed advertisements say. Afterwards he asked me to remove the one star review from Yelp saying they had assisted me with a solution. I was told someone would come to my home and give me a formal estimate to replace the grass...no one called and no one showed up ! It seems like all they cared about were two things: getting the one star review from Yelp removed and avoiding to do repairs on a small job. Of course it's their business and that is their right, but I think this type of service is shady. To ask to have a bad Yelp removed and then not even show up or call for a work estimate is poor service read more

I am late in writing this well-deserved excellent review, as the work was initially performed in November, 2022. Artificial Grass Pros (Ron and Alonso) installed artificial turf for us in the front entry area of our home, and in the back garden. The back yard was a very substantial project, over 5000 sq. ft. The front area about 200-250. They did a great job on both. The project took close to three weeks due in part to the difficulty in getting to the back area and the substantial amount of prep work we requested, including re-routing part of our irrigation system. The prep work was meticulously done and took most of the project time. Alonso and his crew were on the job daily and worked hard to complete it timely and well. After all the prep work, the installation of the artificial turf was done relatively quickly and the final product looked great. Unfortunately, after several months, it became clear that one of the rolls of lawn that had been installed was defective (a manufacturer's defect/not the installation). When brought to Ron's attention, he had Alonso's crew come out and try to fix it, but when it became clear it could not be fixed, Alonso and crew promptly replaced it with new artificial turf, entirely without cost to us. So, I can highly recommend Artificial Grass Pros for their initial installation work and then for the excellent work they performed to correct the unexpected problem. And, all the while, they were pleasant and easy to deal with. read more

Artificial Grass Pros - Over 5,000 sq.ft of artificial turf replaced our 30+ year old lawn, in complete conformity to our original landscape plan. - Artificial Turf Near Me - San Ramon, California

OMG! This company is the best. They have an excellent representative (Ron). I can't say enough about his professionalism. He is honest as the day is long and delivers on his promises. I had multiple quotes with other companies...and when we were finished going over the job I knew without a doubt that they were leaving out portion of the "scope of work" that I would have paid extra for at the end of the job. Ron's quote was simple and at the end of the day the results were frigging amazing. Far better that I ever could have expected. Alonso and his crew worked their tail off, to make my job what I would consider the envy of the neighborhood. I am so impressed that they are going to do additional work around the pool area and pool access walk way. I know these products have become much more sophisticated ...I suggest going with something more realistic looking. It will fool the most discerning of lawn aficionados. Go with this company! Oh...their prices are very fair as well. read more

Last week Alfonso and crew installed a beautiful front lawn at our home. They arrived on time and removed the old lawn...Then they proceeded to install a metal mesh, trim boards, layers of rock, which they compacted. We were Impressed with all the preparation that they did prior to the actual installation of the artificial turf. Thank you to Ron, who provided the initial bid and to Alfonso and crew who made it happen. We love our new front yard...We highly recommend Artificial Grass Pros. Norm & Sue Burg read more

We had close to 1000 sq ft installed in our backyard, the crew was quick and efficient. I was very impressed with the prep work prior to the grass being put down. I felt like it was a thorough installation. There was a slight issue of our fence being damaged during installation (long story that really doesn't matter, essentially they were trying to protect our stamped concrete, so they opted to take out a fence panel for access to our space vs hauling everything (gravel, heavy equipment etc) over our new stamped concrete, however our fence was SO old it just couldn't stand up to being moved, and broke) what DOES matter is that Jason the owner, was on site and made sure our fence was repaired to our liking. I really appreciated that. Jason is a super straight forward guy, no fluff. We haven't thought twice about the cash we spent on this lawn, having the play space for our son and family has been invaluable. read more

Artificial Grass Pros - I enjoy looking out to see green year round! This is a real life shot, leaves and all :D we get the leaf blower out if we plan to host. - Artificial Turf Near Me - San Ramon, California

So it has been about 8 months since we got this synthetic lawn installed. Still gorgeous, but one of our main concerns in the beginning was the smell of urine from our 2 dogs urinating on it (we had that issue last time we installed synthetic). 1st Impression assured us it would not be an issue as long as we took care of the lawn as specified in the manual. They insisted that the drainage was incredible. To our dismay, these hot summer months have really brought the urine smell out. We have tried using Simple Green as suggested. No improvement. Then we bought the enzyme neutralizer they suggested. No improvement. We rinse the entire lawn down throughout the week. No improvement. So at this point, we are using more water on the synthetic lawn then we ever did with the real lawn. We have spent a lot of time and money fixing up our backyard, but I don't even want to go out there or invite friends out there because the smell is so unpleasant. I've contacted 1st Impression about this issue, and they were only able to repeat what I already read in the manual. After I said I've already tried all of that, they told me it's very rare, and they would research more. I haven't heard back from them since then (about a week), so I'm hoping this updated Yelp review will add some urgency back into their research. read more

Another company provided us a lower quote than Artificial Grass Pros, so their salesperson decided to offer us an even better price which we accepted. At the start of the project when the daily manager came on-site the first day, he told us that we'd end up with a fence on which we'd need to implement a retaining board at the very bottom along the whole length (equal to artificial grass length). No option was provided. We were surprised since we just finished installing this fence 2 weeks before, increasing cost there again. Thus, we reached out to the fencing company and they told us that the under digging of the fence posts will sacrifice the structural integrity of the fence - Artificial Grass Pros needs to resolve it. We informed Artificial Grass Pros about that and said that the salesperson needs to come on-site such that we can find a solution to the problem. He did so and we found a good workaround. At that point we also agreed to install a corner at the edge where we could install a small irrigated area. The salesperson discussed this with the daily manager, beyond which point the daily manager refused to continue working with us. The salesperson thus spoke with him again and he was capable to bring the daily manager back on-site to finish his work. The salesperson apparently did not tell him about the irrigated area, so we instructed him ourselves. However, the daily manager did not take care of the water pipe to that area, but the salesperson said that this is not an issue and he could install that momentarily without any problem himself. So all the work was finalized, soil added back but that pipe was missing. We were surprised why that pipe would not get installed before the soil was added back since someone needs to open it up all again, which was apparently ok for the salesperson. The project was finalized. 2 months after the project we are still missing a partial receipt and the salesperson informed us by text that we need to take care of the water pipe to the irrigated area ourselves. In conclusion: the communication with Artificial Grass Pros and their internal communication was not acceptable which led to many issues downstream. Work was promised but not done and receipts are not provided. We want to note that other parts of the project were met: roots were removed (although 1-2 excessive ones due to proximity of trees), water fountain was hauled away and project was started promptly. But overall we're very disappointed about how this project ended and thus cannot recommend them. read more

I am writing this review to speak to the character of Jason at Artificial Grass Pros. That is, today I was at an intersection where an elderly man was in a motorized scooter/wheelchair and got stuck on a curb. Jason stopped his van with hazards on and raced across the street to assist the man to safety. A number was on the side of his van, so I called to tell his boss about his "act of kindness;" however, Jason picked up as he was the boss :) I was not the only one who saw this, but it is these gestures that make the world a better place. I know yelp is for reviewing businesses, but I thought it was worthy too for reviewing the character of business owners. We had a great chat on the phone and I wanted to pay it forward because kindness matters. read more

We hired Artificial Grass Pros to build a putting green in our backyard. Jason Webb (the owner) explained the process, types of grass etc. We chose this company over others because they are a diamond certified company and their pricing was very competitive. We have a small yard. in order to have a decent size putting green (350-400 sq. ft.) we needed a small retaining wall which the Artificial Grass Pros team also built. The crew of three men did a great job, cleaning up each day and being respectful of our property while moving large amounts of material (soil & crushed granite). Jason stopped by on the last day of the project ensuring all the work was done properly and to our satisfaction. We also wanted to create a small railing at the back of the green where the retaining wall ended. Jason found a reasonably priced carpenter to build the railing. That was above and beyond! Jason also provided the little flagsticks for each hole - nice touch! We are very pleased with the putting green which really does replicate a real grass green and offers great fun for friends and family. Highly recommend Artificial Grass Pros. read more

Artificial Grass Pros - Artificial Turf Near Me - San Ramon, California

We could not be happier with our artificial grass installation. The customer service was friendly, professional and timely. The product is beautiful and truly transformed our outdoor space. We initially thought we would install the grass ourselves, but Jason kindly pointed out why this might not be the best idea. We are thrilled we decided to have them do it - we left for the day and came home to an awesome new backyard. Thank you!!!!! read more

Jason and Kyle (from New Grass) spent about an hour out in the cold answering all my questions and telling me more about artificial grass than I wanted to know. They were the only company I met with who brought up the differences between American and Chinese made product. And by recommending a newer base material that wouldn't require the typical 3-5" excavation, they were able to keep their bid competitive despite the long access way to our yard. The turf has been in for a few weeks now and despite the rainy season it looks and performs great thus far. read more

Amazing work!!! I'm so so happy with my backyard!!!! Artificial Grass Pros were very easy to work with,reliable, and very knowledgeable. They explained the process clearly and everything was done just as they said and the result was beautiful! My dogs love it I love and I have fresh looking grass year round without the maintenance!!! Would recommend them to anyone! Save yourself pain, money, and time and just go with them you won't regret it! read more

Artificial Grass Pros - Artificial Turf Near Me - San Ramon, California

We had Artificial Grass Pros replace our back lawn about 10 days ago. They did a fantastic job, and we are extremely happy with our new outdoor space! We knew we needed to do something with this lawn, because we just couldn't get it to grow, for years now. Part of the lawn was constantly shaded, while part of it gets lots of sun (including some days above 100F, here in Walnut Creek). At this point, it was rock-hard, we had weeds and mosses growing, etc. We finally gave up! I chose AGP first because of their excellent turf products. The owner, Jason, came over in his mobile showroom and walked me through all of his products. I ended up selecting their "Summer Gold 2-inch", which consists of 2-inch long grass blades. Combined with the few inches of loose gravel (foundation) they installed beneath the turf, it gives the turf a soft feel without feeling spongy. (In other words, it feels real!) This turf also contains some yellow grass blades randomly mixed in among the green blades, to give the turf a more textured and authentic look. I opted for the "natural edge", where they gently slope the edges of the turf into the surrounding landscape (rather than installing hard plastic borders). I highly recommend this. Our edges look amazing and very natural! I also chose AGP because I visited some of their installations in our area, including some from more than 10 years ago. They all looked amazing, and frankly, stood out as the nicest looking lawns in their respective neighborhoods. Some of them: I hadn't even noticed they were artificial until I got up close! I was concerned about the turf potentially being damaged by burrowing animals. (Walnut Creek people might remember being overrun by voles in 2017.) I paid a little extra to include a "gopher guard" - a metal fencing that AGP installed underneath the gravel, to prevent animals from burrowing up from underground. Finally, we had one minor issue with my installation, and AGP's customer service was fantastic. They were very responsive, easy to work with, and intent on doing A+ work. They remedied the issue in no time. In sum, we went from an unusable space to a lawn that my kids can't get enough of. We went from constantly fighting with our lawn to not even having to think about it anymore. And we're going to save a lot of water to boot. We're very satisfied! read more

We recently hired 1st Impression Lawns to install a small patch of lawn in our newly renovated backyard. After finding the company online I reached out via email and got a quick response back from the owner. Within a few days we had met in person to look at samples and show him where we wanted the lawn installed. I was very impressed with the owner, Jason Webb. He seems genuinely interested in his business and isn't a pushy salesman. He's knowledgeable about the products and took the time to answer all of my questions. Our project was only 220sqft and I felt like he was treating us like our job was his most important priority. After meeting with him we had several weeks before the rest of construction was finished and we could begin the grass installation. In this time Jason called me periodically to see how things were going and check if we had any questions - again, never being too pushy. When we were finally ready Jason had a crew scheduled in less than a days notice and got our lawn installed in less than 2 days, a full day ahead of schedule and in plenty of time for a big party we were hosting. The crew that did the installation was friendly and respectful of our home and property and did a great job. The quality of installation exceeded our expectations ten fold. The synthetic lawn is a terrific compliment to our new backyard and really brings everything else together. The grass turned a small unusable space into a signature part of the backyard that's now not only inviting and colorful, but is usable for kids, adults and pets alike. 1st Impression Lawns was a pleasure to work with, exceed our expectations for service and the end product is stunning. We will recommend them to all of our friends and family. read more

Artificial Grass Pros - Artificial Turf Near Me - San Ramon, California

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I wish we had made this decision years ago! After struggling with a poor lawn and now with the drought and a new dog, we made the decision to go synthetic. After reading reviews and websites, we settled on 1st Impression to come out and give us a bid. Jason was professional, informative and very helpful. He talked about the pros and the cons of synthetic and made sure we knew the difference. He brought great samples for us to look at and we had a formal quote by the end of the day (verbal during our meeting). He was able to schedule our job within the time he promised, his crew showed up on time the day scheduled and completed the job within the scheduled time period. We are absolutely thrilled with the work they did - we have a lush, beautiful backyard now that we can enjoy for years. I would recommend 1st Impression to anyone looking to landscape their yard. read more

Alittle overdue but none the less these guys helped me out of a bad situation where another contractor hacked my putting green. They fixed it and did a awesome job. From the front office to the final product excellent service. Thanks Jason and team read more

1st Impressions were responsive to my request for a quote, and Jason came out to provide a quote. Middle of the road price wise, but they were here within 4 days, got the job done on time, and on budget, and it looks great. Very happy with the work and communication. read more

We had a terrific experience with Jason and his team. I have been wanting to put down artificial turf in my small, shaded SF backyard for awhile. Our yard was half concrete and half dirt and I wanted to add some green space for my daughters to play. I got a few different estimates, but went with Artificial Grass Pros because their pricing was competitive and because Jason was very professional when he came out to do our quote. He answered all of my questions and was really helpful. We were able to schedule quickly because they had a cancellation. The crew was amazing and worked so hard to get our project done in a day! They cleaned up after themselves and left the yard looking great. Cannot recommend them highly enough! read more

We just installed artificial grass on our front yard (about 1100 Sq ft) and we were happy with the result. We worked with Troy Brizzie and he did a good job in giving us the quote, and explaining about the pros and cons of artificial grass. Their quote is the best (better than home depot and others). My front yard looks beautiful now and we get compliment from our neighbor. If you are thinking about installing artificial grass, do not hesitate to call Troy.... read more

These folks did 3 lawns in 3 days, very fast work, we bought high quality turf and it shows so well. The crew was professional, understood our needs and did some neat little extras. The 3 lawns look stunning. We would recommend them to anyone who calls. Very glad we did business with this company, thanks much for a stellar job !!! read more

This review is long over due. A few months ago, I had artificial grass installed in my backyard. About 1000 sq ft. 700 sq ft was installed by another artificial grass company. Decent work but ended up in a bit of bait and switch. Corners were cut to keep the price down. Overall, not a good feeling. Later I decided to get the rest of the backyard (300 sq ft) done too. Since they had already wrapped up, The company that I had hired for the previous job quoted a price that was 40% higher than what they had charged me before. I felt that that was just unfair. That is when I spoke to Artificial Grass Pros (Jason Webb) and he not only took care of the remaining work at a very nominal cost but actually got some of the work done by the other company "fixed" at no cost! Jason came to my place several times to check for any kind of reflection from the windows into the grass (which can potentially burn the grass). He identified two spots that could pose a problem and ordered screens for those two windows. Overall very good experience with Artificial Grass Pros/1st impressions, Jason Webb They are my go to guys from now on when it comes to artificial turf. Jason is a straight shooter and one of the few guys out there (still) that under promises and over delivers! read more

They did a great job. At first I thought I couldn't do turf as the area has difficult access (tons of base rock tough to move) but they had an alternate install method/technology to get around that. Setting up the estimate was easy. There was a slight confusion when the construction took more than one day but no problems besides that. They left the site clean and orderly and I am happy with the end result. It was not cheap but no artificial grass project will be. read more

I reached out to Artificial Grass Pros as I have a previously installed putting green in our backyard. I'm pretty happy with the putting green but wanted to see if AGP could possibly make it a touch better. I had a call with Jason and he took the time to thoroughly review the installation process and even gave me some ideas about how I could accomplish what I wanted to do myself. I was very impressed with his willingness to share his knowledge and to generally be helpful when he did not have to be. I appreciate his honesty and if the need arises, will use his services in the future. read more

We were considering Grass Pros to install some front and back yard grass. Since we wanted to look at their workmanship, we spent a lot of time to drive to the different locations and review their work. We still had concerns about artificial grass in general and apparently asked too many questions. Jason just out of the blue said he was not interested. Must have had better things to do or does not care about new customers. If this is how Jason does business then I would steer clear of this one. The grass is always greener on the other side. read more

Troy and his team are professional and knowledgable about artificial grass! Our backyard looks perfect and was completed in just a few days. I highly recommend Artificial Grass Pros if you're considering a backyard makeover! read more

I have been wanting artificial turf in my backyard for a long time. I received a few bids and Jason's price was very competitive. The mobil showroom is a great touch, so many options to choose from. After hiring them, the job was completed within a week. It exceeded my expectations and I wish I had done it sooner. The project manager was friendly and knowledgeable. My backyard now looks much cleaner and finished. Great job Team Artificial Grass Pros. read more

Artificial Grass Porto just finished installing a putting green in my backyard. The lead sales person, Troy, was excellent. He did a great job of responding quickly to my inquiry. He came out and explained how things worked and what I could expect. Also, brought samples for me to see. He had my quote back in 3 days. There were other companies that never responded or came out and didn't follow up with a quote. The crew who did the job was excellent. The lead person was Alonso who kept me informed as the job proceeded from beginning to end. They were finished in 2 1/2 days and the green looks great. They also did a nice job on the clean up. Troy stopped by after the job was done to see if everything was to my liking. If you want a putting green in your backyard, I would highly recommend this company. read more

ArtificialGrassPros (AGP) made my backyard's transformation fast, easy and painless. Jason and his team took time to explain the process in details and provided me with samples of the materials. AGP was always available to me during the process and Blair (project Coordinator) did a fantastic job of constantly communicating to me every step of the process. Not only AGP committed to my extremely aggressive deadline but they actually finished 2 days earlier!!! AGP combines quality materials and superior workmanship to deliver what they promise. I strongly recommend going with AGP when it comes to artificial grass. read more

We decided to get a synthetic lawn because our existing lawn had difficult time growing in our yard due to the amount of shade in our yard. We called up few companies for estimates. After getting estimates from two other companies (Creative Landscape and Heavenly Greens), Jason (1st impression owner) came to our place. After putting together a proposal, the cost of doing the job was very fair. He did not out bid the two other competitors but we went with him anyway. Please keep in mind that "you get what you pay for!" After I shared the two other bids, Jason brought the cost down to a point to where he was very honest about not being able to compete. He even suggested that I go with Heavenly (they were little cheaper) if I didn't choose him (what a honest recommendation). Then, I asked him to break down the costs and he didn't hide any information and was honest about his profit margin. Again, he had a business to run and there must be some money to be made so that his business could survive and thrive. The minute we signed the contract, work began in few days. His crew came and was very neat in their work. They didn't rush but took time in making sure that everything is put together right. The lawn itself was beautifully installed along with a pathway through the gate to the side of the street. On the next morning after the completion of the job, I found Jason inspecting a leak from one of the sprinkler pipes that broke during the installation. Jason took time to come back on a Saturday to fix the pipe himself and made sure that the pathway is assembled correctly. Throughout the process, Jason was prompt in his responses via his mobile phone using text messages to me. He showed up to check on the process 2 or 3 times during the process daily. Jason is very easy to work with and he even bothered to learn some sign language to communicate with us! I would recommend you to consider his business/products and the pricing reflects the professionalism, honesty, integrity, and pleasantness of his services. Good luck Jason! read more

We interviewed and received competing bids from 5 firms in the Bay Area (two of them were the largest in the business) and selected 1st Impressions for our 2600 sq ft synthetic turf job. Jason spent quite a bit of time with us reviewing other installation sites and explaining options which was very helpful as we educated ourselves on the cost and process. He communicated with us extensively (text, email, phone) throughout the project and completed the job on time. He also had the best price. Don't assume that because a firm advertises on TV That they will have the best price, product and warranty. Jason can get almost any style turf product you want. He also has a "no pressure" sales style, his is a consultative approach where he works to figure out your needs and options. We Highly recommend 1st impressions. read more

Jason was very consultational, with a great eye to design and detail. Installers were extremely professional and we love the putting and chipping green that they installed! read more

Detailed oriented and very responsive. Did two commercial projects for me and did a job well done. Will be calling them again for any future projects. read more

1st Impression installed our synthetic grass in our large backyard late last summer after our pool was finished. We had talked with several companies about installing grass before we had Jason come out. After one meeting with Jason, we were sold with his innovating ideas and vision as to how we could achieve a natural look. He was very honest (unlike a couple other companies we spoke with) and made sure that, once the installation began, that he was on site during the process. Now that winter has come, we are even more pleased with the beautiful green lawn. I would recommend Jason and 1st Impression for quality, options, and service. Jason even had the great idea for a putting green option which is a great addition to our yard. 1st Impression is by far the best company we interviewed. read more

Excellent work! Jason and his guys leveled my small, sloped backyard, installed artificial grass and built a small retaining/bench wall. It has been 4 years since the original install and the grass still looks perfect! We now use the house as a rental and our renters love it. Besides the obvious of saving money watering, it is perfect for a rental due to the no maintenance aspect. We are planning a second project at another home and will not hesitate using AGP again. read more

I had a great experience with Artificial Grass Pros. From the start, their Project Manager, Blair, was very responsive and professional. He made the process easy to get the ball rolling. Jason came out and offered solutions for our space, confirmed they had the product in stock, and completed the project 2 days later. It was painless, easy, and pleasant. I would highly recommend them! read more

We had some artificial grass and a putting green installed. I was impressed by everything. It was a pleasure working with the owner Jason. There was very good communication along the way. The project was completed in a timely manner and we are happy with the results. I would strongly recommend this company to anyone considering using them. read more