I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

One star is just for the kindness of the front desk staff! The rest is on the Optometrist and…read moreassisting staff! My senior disabled mother came in to Eagle Vision one for a new patient exam in May, to understand if her prescription may have changed as it had been about two years since she'd been seen by anyone. She was having difficulties seeing with her eyeglasses. She had eyes checked by Dr Gideon C. Bender, OD; and was told her prescription had changed and also she had dry eyes, so eye drops were also prescribed. We ordered new lenses through the clinic, using what the doctor prescribed, (as common when a prescription changes). When the lenses came in a few weeks later in June, she brought them her frames so the new lenses to be cut and mounted. When she tried them on, one eye worked fine and yet, the other eye's lense was unable to see anything at all! So, they checked to see if the lense was put in wrong and the prescription was right - it all was aligned. She could still not see out of the right eye! So, they put her old lense back into her frame for just the right eye and left the new lense in the left. We paid for two lenses but walked away with only one lense that actually worked! I said the dr needed to figure this out, because she should be able to see out of BOTH lenses, based on her exam just weeks prior - the lenses werw ordered based on what HE prescribed! We were called back later that day by the front desk clerk and told the response they got from the doc was to tell us that because she had previously had cataract surgery, it was that which was failing. YET - AT NO TIME during her initial appt was this converyed to her! It seemed like a CYA situation - not being able to see out of the prescibed lense, was blamed on my mother - as the patient?! She did nothing wrong to deserve this kind of failure in medical care! It seems highly predatory to charge someone for prescription lenses and yet the prescription itself, does NOT do what it's supposed to! If cataracts actually were an issue - we should have been told this AT HER INITIAL APPT and given options for correction of this DURING THE INITIAL DR. VISIT! I was shocked that an educated doctor would respond to anyone this way! I told them my next steps would be reporting the incident, because I couldn't tell if this was malpractice or malicious or a civil rights violation due to my mother being senior and disabled! The Dr called us the next day and left a msg to discuss, but after what was told to us by his staff - we had heard enough! We have yet to hear back from them on a re-exam or correction of her prescription lense, at all. My mother is using an old prescription lense for just one eye and the new lense in the other. We are unsure what kind of long term damage this may be causing her. I witnessed everything at both appts because i am her caregiver and am with her for every appt due to her hearing loss and need for assistance! She's on Medicaid so the lenses were fully covered, but she only got one replacement lense that actually worked - and they charged her for both!! unsure if this could be considered Medicaid fraud when the optometrist doesnt give the correct prescription and charges for two lenses when only one was actually received - but it's definitely negligent on their part, to give an exam and a new prescription that doesnt work! We are reporting all to the state licencing board, Dept of Health & Welfare and the Atty General's office, as well! Our next steps to retain legal assistance may need to wait until we can get a second option by a new Dr. She's deaf too - she needs to fully see again to help her live life - Its just not right to treat people this way and offer nothing more to help make it right! This is not on the staff - I believe in these cases, it's the optometrist and his negligence that should be investigated!

You really find out how good a company is when there is a problem…read more We had some complications with an order on my wife's contacts. Seth was amazing at problem solving. We were leaving the next day and he managed to get us some samples for the trip and to fix the order. We will be loyal customers for sure.

I highly discourage this office! Our experience has completely eroded our confidence in their…read morecompetence, accountability, and respect for patients' time and needs. We would not trust them going forward and strongly caution others to think twice before choosing this practice. During a routine annual eye exam, a technician took my husband glasses to inspect them while initial scans were being completed. The glasses were returned to us in the exam room with deep symmetrical scratches down the center of both lenses, damage that was not present when we arrived. We immediately pointed this out to both the technician and the doctor. At checkout, we asked a simple question: What is my husband supposed to do until we can come back to pick out and order news ones in the meantime? Initially, the office denied responsibility, but after the office manager spoke with the technician they did concede that the damage had occurred while the glasses were in their care. We were assured they wanted to make this right and the lenses would be replaced and that the process would take about a week. Which we appreciated.... However, that was almost a month ago now. Since then, we have followed every instruction given to us, shown up for each appointment they told us to, and waited, often more than an hour per visit, even with scheduled appointments! After the first delay, we were told the lenses had finally arrived but that we still needed to schedule an appointment to have them installed. When we came in for that appointment, we learned they had ordered the wrong lenses entirely, single-vision reading lenses instead of a direct replacement of his progressive lenses, making them unsafe and unusable for driving. They acknowledged their mistake and ordered another set. At yet another scheduled appointment, we were told that the lenses once again could not be installed because their "cutting machine made an error" and the lenses don't fit his frames. We were then told, yet again, to wait until next week. Currently my husband still does not have the glasses he needs and is left to use the ones this office damaged. This was not a cosmetic issue or a minor inconvenience, these are medically necessary glasses that affect his ability to function safely and work comfortably day to day. We don't want them to give us some new fancy frames or make improvements on the old lenses, we have just asked for the simplest and quickest way to repair the ones that were damaged. Had we known what we do now, we would have simply ordered new glasses originally or taken the more updated RX to another provider and ordered them then. At every step, their mistakes have resulted in our time, energy, and patience being drained. We have been understanding. We have been cooperative. We have jumped through every hoop asked of us. A almost a month later, we are no closer to a resolution, and being told to just wait again feels highly unacceptable. We are extremely disappointed and expected better from Dr. Bjorn and his staff.

The doctor and staff were courteous and professional. I had very thorough eye examination followed…read moreby an explanation of all the results. Afterwards I was assisted selecting a pair of glasses from the great selection available. No pressure at all from the techs pushing certain frames. Once the prescription was filled, I picked up the glasses, the tech fit them perfectly.

Amazing selection, awesome staff!! Everyone was so helpful!!…read moreGreat doctors, I would recommend this office!!

Now that we've reached the age with Medicare and Humana covering our eye care, we were given a list…read moreof eye care specialists to choose from. We chose Family Eyecare Specialists, in Nampa. We had already been to two other places in town to purchase eye glasses from and walked out. Maybe it's because of our age, we just expect better customer service and as we've experienced lately, it's just not there anymore. The front desk greeting was fair to Midland. It felt like they were bothered that we showed up. We were told to look around at all of the frames and someone would be with us shortly. As we perused the displays, they really don't list the prices on their frames, just code numbers. We finally found a couple of frames and then we were greeted by their sales representative. Then here comes the craziness. To get all of the additional options for your eyeglasses, my cost was $990 for one single pair of glasses. Insurance did its job in getting me these glasses for free, but seriously folks, $990 for glasses? I bought a no nonsense pair of frames. They weren't even a famous brand name I recognized and they were $320. That just crazy, it's just plastic. Well, we were finally done. Now the bad news. It's going to take them 3 weeks to get my glasses made and sent to the store. That's way too long. Everywhere I've ever shopped in the past for eyewear has only taken them about 1 week to turnaround and get them back to me. 3 weeks is way too long to wait for eye glasses in my humble opinion. I'm on the fence here. This was our third stop for eye glasses. We almost walked here too, but we caved in and just wanted the madness to stop. We just wanted eyeglasses, nothing more, nothing less. I really can't recommend this facility. I wasn't really impressed at all with their service team or their selection of eyewear. They only seemed to carry overpriced name brand frames. And don't think you are going to find something really splashy or something trendy with a lot of color here. This was all middle of the road boring frames. Just because we get older doesn't mean we don't appreciate style and color. Parking was easy, this shop is in a medical building on the first floor. Get your wallet out, this place is very expensive if you don't have great insurance coverage!

All i can say is AMAZING from the check in process and the reception desk up front all the girls…read morewere amazing and super friendly. Was then met by Dr. Farris he was amazing and very patient with me trying to figure out what was better between 1-2. After we were done with my prescription needs I was met by Kennedy (hopefully that correct spelling if not sorry!) she went over the payment and helped me pick my new frames and was so friendly and polite. So glad I found this group of friendly and skilled people.

The provider and tech were nice, but the admin staff felt very uninviting. Their website/system for…read morecompleting paperwork apparently didn't work, so I had to do everything again. They also text patients asking for personal information, which was uncomfortable. Even after I told them my availability for a phone call to discuss it instead, they didn't honor that request. The checkout experience was the worst part. The lady told me, "We will charge you if another place messes up your glasses," which came across as threatening and pushy -- like I'd be punished for not ordering through them. I only came in to renew my prescription. Overall, not a welcoming experience and I would not recommend this office to a friend. And also, the provider writes a year rx for eyeglasses? Really? It's 2 years at other places. I'll take my business elsewhere.

My husband and I have been going to McNeel Eye Center for years and are so happy with their…read moreprofessionalism, great service, and friendliness! Dr. McNeel and team have been nothing but helpful, thorough and gracious! Too bad some folks gave terrible reviews... Honestly, if any errors have been made, they are quick to resolve even if it's not their fault and are out of their control. People make mistakes, but how they handle them and correct them is what matters. No one is perfect. We are very satisfied with McNeel Eye Center and I wish I could give them many 5 star reviews!

My husband and I are both happy with the services and care and with our new glasses. The y went…read moreabove and beyond when correcting my husband's glasses.

I haven't been happy here for over a year so I'm off to find a new place for our family of 5. We…read morehaven't had good advice or help from the doctors, and the front desk lady has been rude to me several times. The ladies that adjust the glasses are great! Also, there aren't many options for kids frames.

Very professional, extremely attentive. Best pair of glasses I've gotten in years. The…read moreophthalmologist was extremely patient and thorough.

My husband wanted me to do a review on Eye 2 Eye. He loved…read morethe staff said they are awesome. He saw Jeffrey Graviet he was so knowledgeable; easy to talk to and very professional. He would highly recommended Eye 2 Eye. Thank you for taking good care of my husband!!