I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

I really liked this place when the patriarch of the family was the eye doctor. However I think in…read morethe past five years it's gotten really sloppy. I don't have a lot of confidence in these guys anymore Totally random business hours. It took me three trips to actually find them open so I can pick up a pair of glasses. I understand that sometimes medical offices have sort of random hours but they are also operating a retail establishment and for it to be closed on for example, the third Thursday of the month, is just ridiculous.

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

Terry is the worst representative I have ever tried to do business with. First of all this…read moreoptometrist office has Crazy outrageously expensive prices and is Unwilling to match competitor prices. After having an eye exam and then liking some Oakley Frames, and being quoted over $250 in store for the frames at Pearle Vision in Boise, I looked online and through EZ Contacts found the same item for $122.78. (Less than half price). I was told from the manager that I was welcome to purchase the frames elsewhere and they would still make and install lenses for me. When my frames arrived I went in (today) and was now informed that I would have to pay an extra $25 fee for using my Frames. She tried to explain it as an extra time cost for using my frames because they had to take extra time being careful... B.S. I already had to sign a release of liability in case they break them). I feel taken advantage of, being over charged for no reason that justifies the charge and plan to file a complaint. I already signed a release of liability, the company already utilizes these frames (so why the upcharge)? Why the 100 percent markup on frames? MONEY MONEY MONEY ! this is not a company that cares about its customers it only cares about generating excessive profits. I will not come back to this company again. After leaving this as a google Review, Terry the office manager threatened to cancel my lenses, and refund my insurance because of the negative review. This is not a place I would recommend and I plan to contact the state board to report the dishonesty and lack of transparency as well as the outrageous insurance gouging.

Got some glasses here a while back. My frame broke and the lens fell out the other day. Went in to…read moreask if there was a warranty or if they could help. Young lady didn't hassle me about purchase time period or anything. Just said it needed a new screw and if I would take a seat it could be fixed in a few minutes. Great service, no charge for the fix, and I was on my way in less than 5 minutes. I originally came to this location after the VA couldn't get my prescription correct three times! The optometrist here got it right without any issues.

Vision One is hands down one of the best optical offices in town. Dr. Fronk, has and will always…read morehave my husband's eyes best interest at heart. My husband started seeing Dr. Fronk 20+ years ago. He takes such good care of his patients, he takes good care of my husband! He doesn't rush our appointment. I trust and respect Dr. Fronk! I highly recommend him as your potential optometrist!

My eye doctor and eye exam staff is great to work with. The quality of their glasses are…read morequestionable at best! Two years ago got a new pair of glasses that the prescription was off on. They were sent back for replacement. Then when they returned and I was fitted to the frames they never fit right! They were Ray-Ban glasses and not cheap. The quality of their frames was so bad that after three or four adjustments - I stopped wearing them and went to Glasses USA. Paid $73 for two pairs of glasses that fit right out of the box - no adjustments necessary. Move forward to this year. Qualified for new lenses. Decided to get new prescription lenses for a 4 or so year old pair of Ray-Bans. After trying to be scared into trying to be new lenses into old frames, finally signed a waiver that released liability on them if they broke the frames (that were obsolete) putting new lenses in. Spent extra for the polarized lenses. When I received the glasses and put them on, noticed right eye wasn't as clear through my sunglasses as my eyeglasses. The right lense was a different prescription. Luckily I kept the old lenses from my sunglasses and just swapped out and threw away the right lense. Two weeks ago my daughter had an eye exam and picked out glasses. They were supposed to here yesterday. We got a call that the glasses didn't pass VSP quality inspection and they were being remade to arrive next Tuesday. My wife, meanwhile went to Costco (also VSP) two days after my daughters exam and got her glasses three days later. Her glasses had transition and bi-focal lenses and were still over $100 cheaper than my daughters standard lense glasses! In summary: Love my doctor at Vision One. Will never buy glasses there again!

One of the most frustrating experiences I've had with any healthcare provider. I went in needing…read moreprescription safety glasses for work--something that's not optional, but absolutely essential for me to do my job safely--and the whole process has been a mess from start to finish. There's been a serious lack of urgency, poor communication, and multiple delays with no clear answers. When something is this critical, you expect a higher level of professionalism and attention to detail. Instead, I've been left waiting, following up constantly, and still don't have what I need to safely do my job. What's disappointing is that this could easily be a five-star experience with some basic improvements. Following through on client requests, setting clear expectations on timelines, communicating proactively about delays, and treating urgent needs with the priority they deserve would make a huge difference. Patients shouldn't have to chase down updates or feel like their situation isn't being taken seriously. I was told my glasses would be ready in two weeks and we're rolling on five weeks now with no other answer other than the lab messed up. There's definitely potential here, but until that level of accountability and communication is in place, I can't recommend this office--especially if your needs are time-sensitive or critical for your work. They actually had the audacity to explain to my wife when she questioned where my glasses were, that I added a bunch of additional services to my glasses. Let's get one thing very clearly understood, all of the services that I had added, were recommendations! It's not like I walked off the street and demanded these things be done. They are actually services offered by this facility. I have zero issues reversing this review and turning it to a five star review if they could just follow through with what "they sold me"!!! It honestly just feels like my situation isn't being taken seriously, which is honestly unacceptable given what's at stake. If you need something important handled quickly and correctly, I'd strongly recommend looking elsewhere.

The people in this office are great. So friendly and professional. I see dr Denison, who is…read morefantastic. Very thorough. They also have a good selection of Glasses. I just love coming here. Would highly recommend!

On January 23, 2025, I visited Tree City Eyecare in Boise, Idaho, for an eye exam with Dr. Jeremy…read moreBall. Since I do not have vision insurance, I paid for the visit out of pocket. During the exam, Dr. Ball informed me that my prescription had changed, with my left eye's measurement shifting from -2.50 to -7.50. He also did not compare my old prescription to my new one so I could compare the 2. After returning home to Tennessee, I took my prescription to Sam's Club in Bristol, Virginia, to have my glasses filled. I ordered a regular pair of glasses and a pair of sunglasses, totaling nearly $600, and let's not forget about the 1.5-hour drive each way from my home. When I picked up my glasses, I tried them on as usual. While I could see well for reading, my distance vision felt hazy, as if I were looking through a cloud. The staff suggested I wear my old glasses for the night and give my eyes a chance to adjust. I followed this advice, but the next morning, I still experienced cloudiness with the new glasses. After wearing them all day in an attempt to acclimate, I covered each lens to check for clarity. I found that my left eye was significantly blurry, indicating that the issue was with my new prescription glasses. Consequently, I scheduled another eye exam in my local area, which I also had to pay for out of pocket. The new doctor conducted a thorough examination and concluded that my prescription had not changed at all. This meant I would need to make another three-hour round trip back to Bristol, Virginia, to have a correct prescription filled. Additionally, I realized I would not have needed to order new sunglasses, as I already owned two pairs that were suitable based on my existing prescription. On the other hand, I do require new regular glasses, as my current pair is scratched and approximately five or six years old. After my recent eye exam, I contacted Kelly, the manager at Tree City Eyecare, to explain the situation regarding my prescription. She informed me that she couldn't assist me immediately but promised to consult with the owner, Dr. Jaimen Dixson, and get back to me the following day. When Kelly called the next day, she relayed that the owner would not take any action. I expressed that I was not seeking a full refund; I only requested reimbursement for my second eye exam. I explained that I had incurred over $800 in costs when it should have only been around $430, not to mention the inconvenience and travel expenses involved. Kelly suggested I return to Idaho for a re-examination, but I declined. I offered to show her my receipt and the new prescription as proof that I had been misdiagnosed and that it was unreasonable for them not to cover my new eye exam. I emphasized that this situation reflects poorly on their business practices, as I am a business owner myself.

From entering the building to service, everyone was amazing. Great help. Happy with the glasses,…read morethe prescription was perfect.

I went to Hollingshead Eye Center for my cataract surgeries on each eye, as well as pre-op and…read morefollow ups. The experience was exceptional at each visit. All the staff, nurses and Dr. was very nice and explained everything in detail. I was comfortable throughout the whole experience. I had implants, too, so I can see without glasses, except for 2.0 readers. Thank you foe the great care!

I love Hollingshead Center. They were so friendly and knowledgeable. My husbands cataract surgery…read morewent flawlessly and now he has 20/20 Vision . Wooohoooo for Hollingshead !!!

Dr. Iwasa is the best eye Doctor I have ever seen. Not only did I get a standard eye exam, but he…read moreknew more about my more intricate eye issues than the specialists I have had to see for them! Our whole family sees Dr. Iwasa now and I wouldn't trust anyone else!

Dr. Rainey was so nice and very knowledgeable! He was personable and more than willing to answer…read moreall my question. Also, Sam at the Costco eye counter went above and beyond for me. I had forgotten my Costco card when ordering contacts and she dug into my chart to find the number, as well as gave me estimates on my insurance. She made my life easier that day after something that was my mistake, and I am so grateful! Thank you Dr. Rainey and Sam for making my day a little easier!

Dr. Schilling and Deanna make this place feel like your home. You walk in and you instantly are…read moregreeted with smiles, laughs, and comfort. I discovered this place during a summer neighborhood party. The moment I walked in I knew I needed to move eye doctors. I asked a million questions to Deanna about the new business, what insurance they accept, and also if I could have a chocolate. Just like at home! I also now call and Deanna knows exactly who she is chatting with and thankfully she always gets me in for an appointment. I think the thing I like the best about Barber Town is obviously the small town eye doctor feel but I also love that they are everyday people. I feel like I have known both for ages, like I have grownup visiting for my eye check every year. The place is clean, hip, and welcoming. I never wait long, or at all. During busy Bown Crossing times, I can see parking being difficult but I go around 4:00 pm and it hasn't been a problem. I would like to compare this college for some reason. This isn't a college where you are a number, this is a college with small class sizes where the instructor knows your name and your stories. It is the best! Now go get your eyeballs checked already!!

It's been well over two years since I've gotten an updated prescription and being new to the Boise…read morearea, I needed a new eye doctor. The staff at Barber Town Eye care were incredibly pleasant and accommodating over the phone when I made my appointment and checked to see if my insurance had kicked in. At the actual appointment everyone was welcoming, fast, friendly, and efficient. Dr. Schilling was professional, funny, and personable. I walked out feeling like I had 4K High Definition vision. They made sure my new pair of contacts felt right and I walked out a happy customer. I highly recommend Barber Town Eye Care!