I called this business and they never even called me back ! If you can't do a job, at least call…read moreyour customer and tell them you're too busy !!!!!

Barbs appliance service gives great service at fair prices is very thorough in his job and gets the…read morejob done we were very happy with him he's very fair priced. I will always use Bob for my air-conditioning needs!

Many years ago I had ProTech Appliance Repair do a job for me. Which I was extremely satisfied…read morewith. So it made perfect sense for me to call them to have my ice maker serviced as well as my dryer cleaned out. The technician who came out was John. He was on time, followed Covid safety guidelines. He was very professional. My ice maker is now working like new. I can sleep better at night knowing my dryer is no longer a fire hazard. The pricing was more then reasonable. Should I have any appliance repair needs in the future I will definitely use ProTech again.

There's a saying "when it rains it pours" and that's the kind of luck I have. The night before a…read moreback yard celebration at my home not only did my freezer packed with 80 bags of ice give out my dryer filled with a lot more laundry than it should have been stopped drying all the clothes I was trying to get put away before my company the next day. Of course this was after normal business hours. I called Protech Appliace Repair. I left a voicemail explaining my dilemma and 5 minutes later I received a call back from them and 30 minutes later a guy name John was at my home. He fixed my deep freezer right away. He said he'd take a quick look at my dryer but given the time of night and the chance that it may need a non stocked part I may have to wait for the next day. Although my dryer did need a part not commonly stocked he had one on his truck. Excellent service, knowledgable service man. Better than fair prices. And my party the next day was a hit. Icey cold drinks and no one knew I ever had so much laundry to be washed.

Illia was punctual, polite, reasonably priced, and solved multiple issues…read more It's hard to find people you can rely on, Illia is one of those people. I won't hesitate to call him again in the future.

extremely professional individual who pays attention to details, ensuring high-quality service and…read morevalue to their clients. I strongly recommend this service.

Called 5 days in advance for morning appointment 7/29/26. Person on phone confirmed appointment…read moresaying technician would call with 2 hr window ahead of time. No call at 9:30am 7/29 so called to confirm appointment still scheduled for today. Person on phone said yes - will get call with a 2 hour window. Now 6:30pm on 7/29. No calls and no one showed up. Been a long time since have had the poor customer service. Find a better service provider.

We had a wonderful experience with Dave of DS Appliance Repair. He arrived on time, went right to…read morework, and amazed me (I'd tried the repair myself and failed!) with his efficiency and knowledge. The bill was fair. Recommend him without reservation.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

This is a wonderful family-owned business! Steve answered the phone after hours on a Tuesday and…read morewas at our home the next morning to repair our twenty+-year-old fridge. He refilled the coolant and arranged for Jason to come in on Saturday to replace the evaporator and service the refrigerator. The workmanship and customer service are impeccable! I can't recommend them highly enough.

I was very glad I called this business. Thy had excellent reviews on Yelp which is why I chose…read morethem. They deserve five star reviews. They booked our repair approximately three days after I called. They had my cell phone number and kept me posted on their eta. I'm so tired of service companies coming out to repair something, and they need to order a part! We've waited weeks for them to return and finish the repair. This company had everything needed in their truck. They replaced our broken ice maker and now it is running exactly how it should.

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.