As a regular and loyal client since May 2026, I expected a baseline standard of safety and professionalism at Asaya Spa. Instead, my experience on September 8th exposed a profound lack of core values regarding women's safety, compounded by blatant institutional misogyny and staff victim-blaming.
While waiting quietly in the co-ed lounge for a scheduled pedicure, another guest behind a partition began aggressively throwing items around and making a deliberate, hostile racket. When I politely said "It's a little loud," she snapped, "I can go louder," and escalated her behavior. When I asked what the problem was, she retorted, "You always have a problem"--despite the fact that I have never met or spoken to this person in my life.
Shaken and visibly trembling, I immediately went to the front desk to report feeling unsafe. The response from management was appalling:
The manager's first reaction upon seeing me fully dressed was to ask if I was on my way out, implying she hoped I was leaving so she wouldn't have to deal with it.
Rather than ensuring my safety, the manager questioned my tone, asking if I had spoken to the aggressor "in a kind way"--effectively victim-blaming me for being verbally assaulted.
Management prioritized the privacy and comfort of the volatile guest over my well-being, noting she was getting a facial and asking if I expected them to kick a topless guest out of a treatment room.
I was expected to calm down, brush off a verbal assault, and pay upwards of $100 while knowing the aggressor was just on the other side of the wall. Left with no choice, I walked out.
When I formally escalated this to property leadership, the response from Regional Vice President & Managing Director Philip Meyer and Director of Spa and Wellness Clifford Bañagale added insult to injury. Their corporate follow-up dismissed my acute distress as merely "your perception," while Clifford attempted a clumsy, manipulative charm offensive--dropping the name of my regular nail tech in a voicemail to soften me up and sweep a severe safety failure under the rug.
Telling a woman who has explicitly stated she feels unsafe that her terror is just "perceived," and attempting to gaslight her into compliance, is utterly disgraceful. Rosewood Sand Hill has made it blatantly clear that women's safety and basic psychological security are not core values of their spa. If you value your peace of mind and bodily safety, take your business elsewhere. read more