We use ASC for our buildings in Scotts Valley and Felton. Chris and his team are breathtakingly efficient, have great attention to detail and our facilities are absolutely spotless. We've also had him do the windows at both locations and his work was great. I would recommend them to anyone. read more

ASC Window Cleaning really know their stuff. Found ASC on Yelp due to excellent reviews and happy now to add my own.No damaging power washing or scary high ladders. Chris was very professional and used minimal water, extension hose brushes and hard work.He even brought 50 gallons of purified water with him to rinse. We have a complicated two story home near water and during this drought we gave up on cleaning exterior windows. The salt buildup was awful. I actually thought some windows might need replacement until Chris got to work inside and out. Minimal water, attention to detail, no power washing...elbow grease and excellent results. Cannot be happier and will definitely get on a schedule with ASC. If you are worried about your water usage and living with cloudy windows...call Chris. read more

ASC Window Cleaning & Gutter Pros - Incredible work! Thanks Chris! - Home Cleaning Near Me - Santa Cruz, California

Reading the other 8 reviews here, I almost cannot believe that I was dealing with the same company. Like many others probably, I bought a window/gutter cleaning service from ASC as a Groupon. It is safe to say that this was, hands down, the worst business experience I have ever had in Santa Cruz in over a decade. The story is simple. I bought the Groupon, and I called ASC to make an appointment. It took them a week and a half to call me back. And yes, I left additional messages. Needless to say, my experience was frustrating from the get go. Eventually, I made an appointment. The gentleman, who I gather is this Chris others are referring to, told me he would call the day before and confirm the appointment. He never did. Then, he didn't show up. After about two hours of waiting for him, I called and asked where he was. He said simply, "Well, it's raining." I said, "Yes, I noticed, but we had an appointment." I explained quite clearly that usually when you cancel an appointment, which I could even understand in the case of window cleaning in the rain, you usually call your clients to explain the cancellation and maybe initiate the rescheduling of the appointment. I mean, right?? Is that not just common courtesy and maybe even good business sense??!! Anyway, we rescheduled- and at this point I am very weary, but I have this freaking Groupon and I WANT MY FREAKING WINDOWS CLEANED. Again, he says he will call the day before to confirm. He never did (shocking right?). He didn't show up. Its been a few days, he hasn't noticed that he missed an appointment, hasn't called, nothing. Honestly, I don't get it. Way too frustrated to deal with him AGAIN- I called Groupon and told them the story. They credited my account the full cost. My advice- call another window and gutter cleaning and save yourself three weeks of misery, and have some clean windows, which, I still don't. read more

Chris was very thorough, friendly and prompt. He scrubbed all the windows and sills. By the time he was done the windows were crisp and clear. I would absolutely recommend ASC to anyone who is looking for good clean windows. His prices were unbeatable and I am very satisfied with the service. read more

I am shocked at the tough reviews about deals with this company, as the service quality couldn't be better! ASC is simply an amazing service provider for both gutters and windows. My dad found out about this company and was stoked with results, so referred them. Chris (owner) has done my gutters twice, both times with very good results. My house is difficult to access, and he was able to get them clear. Yesterday, I asked him to clean my windows. I am pretty clean, and I actually cleaned the windows a couple days before he arrived (yes, I would pre-clean before the cleaning arrives too). He made them look like brand new! I am talking the highest quality of glass cleaning that I have ever seen. He was meticulous and SCRUBBED the little fly droppings and sap spots and hard minerals off each of my windows and they look great. Never did I have to point anything out, including doing the random window in my garage, etc. Chris is SUPER accommodating, and totally worked around whatever room I was in, and made the process a breeze. I have had a couple other companies try my windows, but did not call back after less-then results. ASC will be back- highest level of service and quality results! read more

Chris came over and cleaned our windows today. I am impressed. He and his helper were courteous, methodical and detail-oriented. This is a professional who cares about his work. He was knowledgable about the window tints used in our house and took special care with them. He also managed to gently remove some paint spots that the painters left on my windows 6 months ago. And, as a bonus, the price was great. I will definitely call him again. P.S. Forgot to say! The windows are really, really clean. read more

I noticed all the one stars have been taken down.How does that happen? I bought a Groupon from Chris in Jan. and this is mid-July and he still hasn't come. Won't return phone calls and won't show up for appointments.Although, he is very nice on the phone, when you can get him, he totally forgets you when you hang up. I can't believe I let him stress me out this long. Groupon is giving me my money back. read more

I couldn't be more happy and satisfied with my experience with ASC Window Cleaning. The owner Chris was honest, friendly, very hardworking and most importantly did a superb job. We had some windows very high that were tough to get to, but Chris tackled them anyway. From start to finish, dealing with Chris and ASC was very positive in every way and I will definitely use their services again, and highly recommend them. It is such a pleasure to gaze out sparkling clean windows now!! read more

Very happy, chris did a fantastic job, great price, and great service!

Chris's services are top notch! And very reasonably priced. He's always professional, on time, cheerful, and meticuluous. Chris has helped to clean our two-story Santa Cruz house roof, gutters, and windows on a twice-yearly basis since 2013. At the end of each job, he cleans up any debris on the yard and driveway, so the place looks better than before he arrived. As another Yelp reviewer observed, he deserves a 6-star review! read more

Chris cleaned our windows today. It has been awhile since our last cleaning. He was quick, friendly and the windows look great. He even scraped off some paint spray that was on a few of the windows... that is above and beyond service. I'll be calling him back on a regular basis now. I recommend him highly. read more

Chris as a person is a great guy. Wanting to make a great first impression. He got up to my 3rd story windows without a blink and did a great job. He will get my future business and have already referred someone to him... read more

Hire ASC!!! Chris, the owner, is prompt, professional, loyal, super hardworking, honest, friendly, and will make your windows sparkle. Our condo association has been super happy with Chris' meticulous work and attention to detail for six years now. We are lucky to have him here in Santa Cruz. He provides a great service for our community. We give ASC our highest recommendation. Seabright Victorian Village Condominium Association, President. read more

I went through yelp listings calling businesses one by one for a quote on an apartment window cleaning. I told the same thing to each company. Some refused to give me a quote with just the number of windows and location and instead needed to schedule a separate visit. Chris gave me his minimum price based on this information, said he'd tentatively stick to that, and we chose a time that worked for me. The day before, he confirmed. The day of, he and his assistant showed up and made the windows and screens spotless. Apparently the job was bigger and took more time than he expected, but he charged us the same price. Chris was very professional and friendly. I would recommend him to anyone looking for a quick, professional, reasonably priced window job. I'm not too sure of some of the other ratings on here. I personally had an excellent experience. read more

I called on a Sunday in between storms. My gutters were overflowing and I worried they would fall off or the eaves would get too drenched and rot. Chris answered the phone and came out the same day. He was incredibly polite and knew all about roofs and gutters. I had full confidence in his ability. He came out the same day with his equipment and cleared the gutters of over 40 pounds of mostly sludge from the roof in less than an hour. I highly recommend ASC. They are trustworthy, fast and reasonably priced. Five stars for excellence, speed, attitude and affordability. read more

BEWARE! Chris, the owner of this business, is emotionally unstable. We had to put a restraining order on him to stop him from coming to our home and calling at all hours of the night yelling at us. Here is what happened to cause this harassment: I had used Chris for 2 consecutive years previously and was very happy with his work. So I hired him last week to do all the windows in my house, in and out, for $300.00 He was 1 hour late, arriving at 10:30. Then throughout the day he was on his cell and hanging out at his vehicle. At 4:30, he had not finished the outside and had not yet started on the inside. In the past, Chris took half of the day to clean the inside of my house, since I have a lot of windows, and a lot of valuable breakables near the windows. So, at 4:30, I told Chris that I think he should just finish the outside and I'd pay him for that. This escalated into screaming and threatening both myself and my husband. Chris then agreed with my husband to accept $200 to just finish the outside of the house. Chris did that, accepted the $200., and then demanded the extra $100.00, which we refused to pay him. He is now on a campaign to collect the rest of the money. He even yelped my husband's business, pretending to be a customer, and gave my husband a one star. This morning I agreed to give him the extra $100, just to stop the harassment. But now his new demand is that I give him a 5 star on yelp. I couldn't do that since it might allow a future customer to go through this stress that we are experiencing. It is not over yet! read more

I also purchased a Groupon coupon, contacted Chris and set up an appointment to have my windows cleaned (I was also willing to pay to have him clean the rest of the windows of my home). After setting up a date more than a month away, he failed to show and failed to call to discuss. I have called and left many messages asking that he contact me and discuss rescheduling--he has ignored all my messages and failed to call back. There is no way to get in touch with the guy. Very unprofessional, very frustrating and very disappointing. I was looking forward to having a continuing professional relationship with an excellent window cleaner--now I wouldn't use him ever. read more

Chris is an exceptionally nice person and very easy to work with. Besides that, he and Cassie did a great job on my windows. We have a lot of windows and they cleaned them all, including skylights, sills and screens. Chris has been cleaning our windows and gutters for a few years and he always does an excellent job for a great price. I highly recommend ASC Window Cleaning. read more

I bought a Groupon last year and was not able to use it until this year because of ASC being overbooked. After many calls I was finally able to set up an appointment for this year. Chris flaked out TWICE on appointments we had scheduled for this year. He did not even bother to call and let me know he was unable to show up for the appointment. When he finally showed up for the 3rd scheduled appointment, the completed job was adequate. He forgot 2-3 windows, claimed that the service included cleaning the tracks( which weren't done) and was extremely rude and argumentative when I called him on it. Called me crazy instead of just coming back over to fix the issue. VERY unprofessional!!! read more

This is absolutely the worst experience I have ever had with a Groupon. When I first contacted him, he could not schedule me for over 2 months. Like previously mentioned, it took him forever to return phone calls. I called the day before to reconfirm, again no response. And on the day when he was supposed to show up, he never did. His voice mail box was full the second time I tried to reach him. Although Groupon refunded my money, this situation is extremely unacceptable. If possible, I would rate this business with negative, rather than one star. read more

The young lady who cleaned my windows was fast and did an excellent job. She also cleaned the screens. I will recommend this company to my friends. read more

I have to echo everyone's complaints about the Groupon. After several calls in the spring, I finally got a call back in June. He told me that he was backed up but since my house is small he would call when in the neighborhood and take care of it. That call never came. It's October and I finally got someone to pick up the phone. He will not honor the Groupon unless I purchase other services. This guy is a liar and I'm now trying to get my money back from Groupon. read more

ASC Window Cleaners came recommended from several neighbors at our vacation rental in Santa Cruz. I thank them for recommending such a professional person. Chris did an outstanding job. I highly recommend his expertise and meticulous performance. During this crazy busy time with the holiday's he was very accommodating with his very busy schedule. He worked till dark and returned on Thanksgiving to complete. I highly recommend Chris!!! read more

After seeing a post on Yelp, I called ASC for service. My rain gutters weren't draining properly and as a result I had a sheet of water streaming right at my front door. I called Chris and he was able to solve the problem on the same day. Fast and responsible service at an excellent value. read more

I called ASC for gutter cleaning over the Christmas holiday, and Chris (the owner) answered while out of town. We set up an appointment for after the first of the year. From on the phone to in person, I felt Chris really took his business seriously and wanted to do the best job possible. My house has two stories with a steep roof-line and some tricky gutters that were causing issues. I felt Chris really listened to the issues I described, and he tried to solve the root cause, in addition to the gutter cleaning. He's likable, professional, and the price was very reasonable. You won't be disappointed calling ASC. read more

I am converting my review to neutral. I was unable to get the work scheduled that was purchased via Groupon but I did eventually receive a refund. Therefore, I cannot attest to the quality of his work only that I would not order his services via Groupon purchase. Regarding his quality I defer to other reviewers. read more

Man, I was wondering why I had not received a call back (after several messages and I didn't even mention it was a Groupon) and now I know why! What is strange to me is that judging by the dates of the reviews, they seem to be from 2 different Groupons at 2 different times. Why do a Groupon twice if the first one didn't work out so well is confusing to me. Thank goodness that Groupon has better customer service than ASC. read more

We have been working with Chris since his Groupon first appeared several years ago. We feel he has given us great service. He is knowledgeable, and reasonable. He has shown up on time and responded to our phone inquiries. We recommend him. The Docs at Plaza Lane Optometry read more

ASC Window Cleaning has cleaned our windows inside and out three times in the past five years, and we have no plans to have any other business do the job. Chris is reliable and conscientious, he does an excellent job, stands behind his work and he is meticulous. He obviously takes pride in his work. He is clear about giving an estimate, which includes a maximum, and he explains what the job includes. And then he always goes over and above. I can't recommend him highly enough. Are there six stars? read more

I purchased a Groupon for ASC services and I would have loved to have used it. However ASC NEVER returned my calls. After leaving messages 6 times I finally gave up and asked for a refund. read more

Purchased a coupon from Groupon. Talked to Chris and set up an appointment in Apirl. For the month of April and May he reschedule several time, until yesterday, he just didn't both to show up. Might be a nice guy, but sure not dependable! I would give him no stars if I could! read more

I bought a Groupon coupon for exterior window washing. When I phoned to set up an appointment, the owner of ASC told me he was only honoring Groupon buyers who were willing to purchase additional services for gutter cleaning or interior window cleaning, for an additional $65. He said he had over 50 people whose phone calls he hadn't returned because he felt that Groupon was ripping him off and not paying enough. "Their stock is in the tank" he said. I said I was a senior citizen on a fixed income and did not need additional services, just what I already paid for. I said that since he had 50 potential customers whose phone calls he had not returned, perhaps his business was part of the problem too. He said "if you are so unsympathetic with me and my position I don't want to do business with somebody like you, so call up Groupon and get a refund." Then he hung up on me. I did phone Groupon, explained the situation to them, and they apologized profusely and promptly agreed to fully refund my money. I wouldn't want to do business with this jerk either! And neither should you! read more

Ive had ASC do the windows on my parents house for years. I consider the owner and his helper friends now, so I was very surprised to see that people have left him reviews that are not 5 stars. When we spoke this week he explained that only one negative review is from people he has never worked for and the others are from an unfortunate situation that happened with their second Groupon where they kept $2000 they took from customers that they were supposed to pay to ASC. I told him that I had bought one of those Groupons too and he still honored it for me by giving the same deal even though I had already been refunded by groupon and expired. He said that the one review that says BEWARE is from a client that is just plain crazy and he is meeting them in court this Friday to sue them and that it is unfortunate because now they have to start making people sign work authorization forms and maybe even raise rates a little to deal with people like this. They are very kind people, hard workers, and they love what they do. I don't understand how anyone could leave them a bad review and you will agree when you meet them. I highly recommend ASC. read more

Like other reviewers, we purchased a Groupon. We waited 4 months before contacting ASC knowing that it was the "busy season" and they would likely be slammed by the Groupon purchases. We have now called 4 times (both me and my husband) and none of our calls have been returned. NOT ONE!!! This is horrible customer service. I completely understand being very busy and having to wait for an appointment, but to never return a call? UNACCEPTABLE! I have noticed that the owner, Chris, has had the time to respond to the negative comments on Yelp yet he doesn't have the time to return customers' calls. He also seems to blame Groupon for his complete lack of customer service. Its Gropons fault that he can't return calls? I hardly think so! We contacted a competitor (who has outstanding Yelp reviews) and left a message late in the day. I had a call back from them the next day and by the end of that day they had been out to do an estimate (after finishing another job in my area) and emailed me the formal quote that evening. We are paying more than what we paid Groupon, but we're actually getting our windows and gutters cleaned. Imagine that!?! read more