I'm a double liver transplant patient and I have been to many emergency rooms and hospitals... Ascension Seton is worst I've been in. I went in thinking I may have had a blood clot in my foot they took blood from me but didn't take it to be processed... we asked them 3 times throughout the day to take my blood to the back and get it processed. The nurse said each time she has not received the order yet. After 5 hours of this I took out my IV and walked out the there. Their schematic is broken... I blame the higher ups not the hard working folks trying their best. Compared to any of the hospitals I've been to in the Austin area Ascension Seton is a shit show. Save a life ... stay clear of this place. BWard read more

Took 5 hours and a ton of lies from the scheduling department (Alejandra was the worst liar - I even gave a 5 star review before showing up and realizing she lied to me too! She was the 3rd person I spoke to!) to get a simple x-ray. Supposed to be 'walk-in and no pre-authorization' required. So why was this such a horrible experience? Because the people they pay to take calls are liars! I spoke with multiple people before even showing for the simple 'walk in' and still got jacked around trying to register. Claudia at the imaging registration desk has zero people skills but she did try to help - she was just rude. Marcos was the more level headed one and understood my frustration- he actually seemed to care - but the experience was just atrocious. The actual care received by the girl that took the x-ray was excellent- also the lady that finally checked me in was kind. So they saved this from a 1 star review... but the battle trying to get this appointment was so bad it should be zero stars. read more

The patient registration woman, early this morning, was a blessing in disguise. I have lots of medical issues going on right now along with some personal ones. When asked my religion I was at a point where I needed some spiritual help to calm me down and I asked kindly, "is there someone who would pray with me?" Without hesitation, she had a very calming voice and said she would be happy too. It brought tears to my eye before, during, and after hearing the kind words she said. It reminded me to show more humility towards others. I complimented her and before I knew it she walked off. I had asked for a pillow and was hoping she would be the one to bring it to me, since I did even get her name or thank her. A few minutes later she came around the corner with a pillow and I was able to thank Christin for her time. What a sweet person, and I am so happy that moment happened. 9-14-20 had to go to Er and was not impressed this time. Horrible night crew. read more

This is a review for the cafeteria!. Treated myself to the breakfast buffet. It had the basics but also included migas! The biscuit was actually good. The gravy was decent but could've used some chipped beef. Scrambled eggs were nice and not dry. Round pork sausages were of a frozen cheaper variety than I preferred. Pan fried potatoes were well seasoned and weren't overcooked . A decent experience all for under $6 . They did have breakfast taco options but pretty sure other patrons have no complaints there. Coffee options regular or decaf. Slim options in types of cream. Really should have non dairy options. Do I have to ask? In summary, Eating here is better than other hospital cafeterias I have visited and you shouldn't hesitate to try other stuff here. Have a great day! read more

The only reason I'm not giving one star is because of admission staff and 1 ER NURSE "Pat" other than that the experience was horrible. My wife went in for high blood pressure, shortness of breath and chest tightness. I give them credit for running an EKG off the bat but after that it was downhill. ER checks her in, runs some tests, says she will get a room and she ends up in ER room from 7pm till now 9:49 am and we are still waiting. Okay Part 2 - after conversation with ER STAFF we got a better understanding of what was going on. Service got extremely better and the doctors and nurses really looked out for my wife. Upgrade to 4 stars bc we spent 24 hours in the ER. read more

I'd have given zero stars if I could, went with chest pain was waiting to be admitted, security shows up and threatens me, saying I threatened a nurse. Hadn't even seen anyone in a couple hours at that point. Worst most lying people I ever dealt with, went to another hospital where I am being treated because they were stupid. I still have no clue what the hell they were even talking about. Most unprofessional inadequate place I have ever sat foot in. I hope anyone who goes there has better luck than I did, I'd suggest not speaking at all to anyone apparently if you speak and tell em your hurting it offends someone. What a lol read more

I cannot put into words the experience that I had here two years ago. Today I met with my midwives preparing for my second birth and I am still brought to tears when explaining how violated I was at this hospital under these doctors "care" during my first birth experience. I think that you doctors have forgotten that consent is REQUIRED. Of your patients. You don't get to issue episiotomies without asking. You don't get to tell someone that they HAVE to deliver on their backs when they are asking for a change. You don't get to ignore someone's request for delayed clamping, or for the lights to be turned down, or for time with their baby after birth. You don't get to grab someone's breast and forcefully attempt to get milk out of it without asking permission. This isn't your body. It's not your chance to show ownership over someone else. You all need to go back to get better training. Hard stop. I would NEVER give birth here again. read more

I'm in the emergency room waiting area waiting to be seen about an ear infection. To be fair I came during a shift change. Even still it seems no one cares that I'm in as much pain as I'm in. This place does not have a plan in place for patients who come in during shift change. I have been waiting for over 20 minutes with no one else in the emergency room area. Seems like this is all about the numbers not care. read more

Want a hospital with long visits, doctors don't follow up before shift change, or your care isn't a concern? Come to Seton Hays.

Never again. If I could give them negative stars, I would! I went to this ER because I was severely dehydrated and 2 months post op gastric bypass surgery. With my tiny stomach, I can drink maybe 30 oz of fluids a day. I was stuck 12 times, 8 in one arm, 4 in the other, before a tiny vein was found in my hand. I didn't know at the time that I had covid and when my results came back, I was moved to the "covid" section of the ER. When the IV was finally put in, 1.5 hrs after my arrival to the covid area, I received 600 cc of fluid. Then I was discharged home. I begged for more fluids because I knew I was dehydrated. I was neglected and then sent home to die. It was pure stubbornness and determination that kept me alive. I forced myself to drink every 20 mins. It took FOUR DAYS of forcing myself to drink water before I could pee. I will never return to seton hays as a patient. Once they found out that I was an unvaccinated patient with covid, I was sent home. Even knowing that I was severely dehydrated. read more

care was Awesome for My Son Robert Carl Lindner Jr . My problem is He can't get results for his Biopsy s . we have called a they say they will Email them but we haven't received anything . This was May 10-19 he stayed 9 days . he needs this . he is really sick read more

Was seen almost immediately after going to the emergency room complaining of heart problems. Was admitted and have to say I was blown away by the awesome care I received. Everyone was patient and caring I absolutely recommend this hospital! read more

I went to this hospital for outpatient elbow surgery this month. My docs were fabulous and the facility was nice (very new). However, the hospital didn't provide any estimate of the cost, and I was stunned by the hospital charge provided on the day of surgery. Naturally, I thought it was mistake but no way. The facility charge was over $50,000 for 1-hour OUTPATIENT surgery!! If you are going to have surgery in Ascension Seton in Kyle, make sure to get an estimate before the day of surgery and compare it with other facilities!! read more

My sister went to the ER hays in Kyle for growths all over her body and was in pain. The doctor say her and said it could be lymphoma and that they were going to help her get care. About an hour later, with no blood work, X-rays, MRI, or any other procedure done, said it was a dermatology issue and send her on her way. Once they found she didn't have insurance they sent her on her way. Well, she is still getting new growth and still in pain. She went to another ER in Kingsville and they did all of the necessary exams, X-rays, and MRIs to get down to a diagnosis regardless of color or insurance status. She was diagnosed with cancer in her bones. If someone would have taken the time there at Hays ER to really evaluate her, and do the correct exams, x-ray, and blood work even if she didn't have insurance, If you would have taken the time of day to really look at your patient, she would be getting the care she needed immediately not 2 weeks later. Shame on you! read more

I had the unfortunate experience of having to visit the ER for my teenage son last night. I was headed straight for Dell Children's, as all parents of children should, but he was complaining of horrible dizziness and he had a head injury, so I did not feel comfortable driving that far with him. In hindsight, I wish we had gone to Dell. Screened at front door for COVID and masked. No problem here other than we were not given any introductions. From screening, through initial triage, I don't have any serious complaints. My son was identified as a "Trauma Alert" in triage, due to the mechanism of his injury, and we were quickly wheeled back. I am uncertain of anyone's role up to this point as all staff who came into contact with us failed to tell us their name or role (with the exception of being told we were "in" triage, no name or role to the person who completed that task.) Once in the room, my son was taken for CT within 5 minutes. He had been wheeled to the room, placed on a monitor and left lying in a cold, wet swimsuit. Upon return from CT, the PA came by to see him. She was attentive and concerned. She gave him a thorough exam, but had trouble finding any nursing staff who could assist her to roll him properly to clear c-spine. Throughout the duration of our stay, the nurses were much less than attentive. There is an informative board on the wall that tells you the date. Ours read yesterday's date and it is unlikely the male nurse attending to us was named Paige or Esther, as identified by the board. The nursing staff was very disappointing. They were standing at the nursing station conversing about the 6 year delinquency of required trainings for one of the nurse's at work that evening. Never offered a call bell, had to search for a nurse every time, the bathroom floor was covered in urine, my son was never removed from his wet clothes, taken off the wet fitted sheet (despite multiple bed transfers), never offered a warm blanket (standard of care for trauma alert). They did not operate as a team. If I asked for something, the other nurses relayed the request to our assigned nurse rather than offering to help. When my son left for MRI, EVS actually assisted MRI staff with the bed transfer because the nurses were sitting at the nurses station and did not offer to help. The PA was attentive. If it were not for her, this review would be 1 Star. The PA took pictures and relayed them to her attending physician, who was apparently involved in care but never came by to see him. My son was never asked to rate his pain. No follow up for the Tylenol I requested he be given. The nurses never asked him about his symptoms. They did not ever assess him. The only true assessment was completed by the PA and one by a triage nurse. Discharge instructions by the nurse included reading me the titles off the papers and I was told to fill the cephalexin, "which is an antibiotic, I think", the nurse said. Yes- it is. Nurses make all of the difference. Unfortunately, the nurses this evening showed the difference it makes when they DON'T take pride in their work. read more

Would leave a 0 star review if I could, just take the trip to south Austin! Took my fiancé in due to alcohol poisoning. Upon arriving to the ER I got my fiancé in a wheelchair, her whole body was seized up and cramped up to the point where her face froze up and couldn't speak. I literally had to plea for help for someone in the ER to help her. At that point they separated her and I, as I couldn't take our 2 year old daughter back into the patient room. Once I'm finally able to get back to my fiancé they've only took blood and a urine sample. Keep in mind my fiancé has been throwing up blood and is experiencing extreme fatigue and muscle weakness as well as cramps and stiffness, the nurse told her to " comply" even though her entire body was stiff do to her having a panic attack. Overall all the staff was rude and had us playing the waiting game. After 2 iv's and them ignoring my fiancés plea's for water or some crackers because she's so empty, we finally decided to just take the IV out and leave. 4 hours of waiting in the hospital just for them to put an IV and take a couple X-rays, never even got the results because we got tired of waiting. Still not sure if she had any issues internally due to throwing up so much and yes there was blood in her throw up. 10 min after leaving we get a call from the doctor threatening us to come back or he would call the local PD. Which he did, and PD came to my door knocking checking on my fiancé. Very unprofessional hospital. Nurses talking about boys and more worried about getting their patients insurance then they are worried about actually helping people, it's just outright ridiculous that we have inhumane people working in a place like this, you'll succumb to your illness or injuries before actually being treated good at this hospital! read more

I wish I could give dr. Rodriguez 10 stars he is absolutely amazing. But his back up dr. James should not even be working here. She is by far the rudest dr I have ever met. From the moment she walked in she had massive attitude. I was on pain management medication all night and was still in lots of pain. She took me off it and I came in for my adrenal cancer,Addison disease,& adrenal insufficiency. I find out she never once checked my adrenal levels she a dr and doesn't know this is life threatening condition. She instead checked my heart out. What a freaking moron. I'll never come back to this hospital. I've had her twice here and both times where so bad. I will be talking to my attorney for malpractice by her. If u r in sever distress definitely go somewhere else read more

The nurses and doctors here are absolutely wonderful and this will be my first choice of hospital to go to in the south east greater Austin area. When I ate at the cafeteria, I received personal caring attention and the food was wonderful, I never expected such fresh and tasty food especially in a hospital cafeteria. I'm adding a few pictures of the gorgeous art that I found in the lobby, and I was surprised at how important this was to me, especially when waiting around at a hospital. There was a gorgeous iron tree sculpture next to a beautiful meditation chapel, I did notice that the chapel was open at all times and the area was so cool and peaceful with a beautiful view of a rock garden. Another huge wall painting of children playing was so calming and relaxing. I also love the longhorn cow in the sunset. Hope you enjoy the pictures. Hope you never have to come to a hospital for anything serious, but this would be a great one to come to if you had to. This is also a fabulous place to celebrate new life by delivering a baby. Their mother baby unit is absolutely five stars. read more

Ascension Seton Hays - 24/7 Meditation Chapel so calming. - Hospitals Near Me - Austin, Texas

Absolutely worst ER. Do not waste your time. Staff is extremely rude and passive aggressive. They always never have enough beds (doesn't matter what department, and I know this because within the last couple of months I've had to go to the ER two times and my dad once and now my mom and it's always the same story), and you get attitude for asking questions. Look, I understand things get stressful working long hours at a hospital, but your patients are hurting and worried and scared. Compassion is needed, not rudeness. My mom went to the ER on a Sunday night, was held in observation until Wednesday evening. And the crappy thing is that you could hear the nurse being loud about moving other patients to a room when she kept telling us we were next. She was talking and laughing with the other nurses too after she kept doing it. Had to find someone else to help us. They eventually stuck us on the Ortho floor when my mom has severe pneumonia with a chest tube draining the fluids. Better care is happening on this floor, but I cannot believe the nightmare of an ER experience we went through. Also while in ER observation my mom was not getting the antibiotics she needed for HOURS because the nurse was too lazy to change out her empty IV bags. And when she brought it up she was snapped at by the nurse. She also had to share the bathroom with everyone on the floor but was fall risk and asked for a bedside commode and was denied multiple times by multiple people because she "didn't need it". Yet her chart says fall risk. Whatever you do, go somewhere else read more

out of about 10 experiences i have 2 good ones..nurses don't give a shit their rude doctors assume your drug seeking. it's time to close this craphole and hire nurse's and doctors who understand that someone with a gunshot injury less than a month old and 8 herniated discs and stab wounds cutting their tendons and such wonderful things oh and a rod and 12 screws in their ankle that they got in the iraq war maybe treat em with a little more respect you fucks read more

I'm new in town and arranged for my records (from Houston) to be transferred to my new Doctor in the Seton Med Center 3 weeks prior to my 1st visit. Doctor was great, staff was great, but records weren't there. I double checked with my Houston doctor and they had confirmation that records were indeed acknowledged to be received 2 weeks prior to my Seton appointment. Spend an hour on 5 separate phone calls to Seton to find my records and they kept giving me the run around. I later called and needed an urgent care visit, with doctor or nurse practitioner and by golly, they could not find a single doctor in the whole darned group who could squeeze me in!! I'm looking for another more competent M.D. group to trust with my care read more

My mother in law was sent to this hospital because all of the Austin hospitals were full of Covid patients. DO NOT SEND ANYONE TO THIS HOSPITAL. She is now on her third stay because they keep releasing her before she is fixed. (In three weeks) They had no rooms after she got out of ICU, so they just released her, if you really want to die, by all means go here. read more

After dropping a large Marine Raider Knife through my foot at 3AM I showed up at the ER at 6AM (after getting the bleeding to stop and driving in from Wimberley), we took advantage of the preregistration. Dr Barak and Nurse Gabrielle were the greatest! At 6Am I walked in, was in an exam room in a few minutes, the Doctor saw me right away, I had XRays in my room within minutes, and my stitches were done and I was discharged before 7AM... WITH Supplies for wound management until my stitches were to be removed!! Damn!!! That's great service! read more

Ascension Seton Hays - Dr. Barak's fine handy work- 6-7 stitches, total time in ER 90 min. But stitches failed 3 days later, lvng a 6mo Prob Notgood - Hospitals Near Me - Austin, Texas

I went to the ER in September for a gallbladder attack, with the exception of one girl from the radiology dept, everyone was great. Loved the ER nurses and doctor, Colt Melton, MD. I had a horrible reaction to Dilaudid, and the nurses helped me through it. It really did make a huge difference. And Dr Melton was very patient with my questions and fears of the pain returning, I never felt like he was rushing to get through anything. Yesterday, I had my gallbladder removed. My surgeon, Robert Thompson, MD was recommended by the ER doctor and I could not have been happier. And the nurses made everything perfect! Brandi, Kelly and a couple others that I didn't catch their names. I am forever grateful for the compassion, professionalism, and fun those girls provided. I really felt like I was just there with friends, despite everything else they were juggling both before my surgery and in recovery, they made me feel like I was the only one. Thanks to my entire medical team, both in the ER and in the outpatient surgery department. (Even though y'all wouldn't get me those breakfast tacos and coke I asked for! ) read more

Ascension Seton Hays - Seton Hays Main Entrance - Hospitals Near Me - Austin, Texas

From before arrival, throughout our time here; from telephone through in person; everyone has been professional, human, thoughtful, caring, and great. We truly appreciate their efforts and all. read more

An urgent care joint thought I may have had a stroke and said go to the E.R. Living in San Marcos I did not want to go to Christus. Been there and it STINKS. I went to Seton Kyle. The moment I entered I felt safe. The admitting clerk heard stroke and sent me right back. Paperwork later. The admitting nurses were fast, efficient, and good natured. They had me in a room less than 10 minutes after I walked in. I was met at the room by 2 more great nurses who hooked me up to god knows how many machines quickly. The Doctor was there fast. In the end it was a false alarm. I'm 72 and have been in a hospital maybe 6 times. This is the first time I felt SAFE. I can't say enough good things about them. A shining example of professionalism in a field that I have little confidence in. read more

O would put a zero star if I could. I went in mid day on Saturday. like 7people in the ER waiting room. Staff was nice. I only sat there 15 minutes when they took me back for vitals and while I was in vitals I got a room. Every person there was nice and im sure tired. But the Docotor ( who should be leading by example) I came in to get a trisep looked at, I had fallon from 14' ladder and hit something on the way down. You can feel the seperation of the tissue under the skin. of cource at this point its full of fluid and swollen. I give the doctor the same story but with more detail. He proceeds to rub the unjury delactly. at this point heat is coming out of it. I proceed to tell him to feel harder right here ( witch I pushed in my skin and showed him. The Next words out of his mouth floored me ( he asked what was I exspecting out of this visit) I said, well maybe what the injury may be and how to over come it. He said well Xray will do no good. I agreed. He said we dont do MRI's, I said really. I have had one here before. Well we only have 1 machine and its RESERVED FOR AN EMERGENCY AND ATHLETES. He said your arm is bruised and if you want you can see an orthapetic surgen on Monday. WOW. You see they have no Morals here. I am construction trade. I think my two arms and legs are more imporatant then an entertainer. You see I build huilding you know. like hospitals, roads, water plants. This is not a place I will never visit again. They better prey the delay in my treatment doesnt cause long term problems. Top it all off. when I left the ER was empty. definition( not to busy to treat) Hunter P read more

I would give them 0 stars if I could. My experience here was horrendous. I was transferred by ambulance to seton from Baylor Scott and White (BSW) emergency room to get an emergency dose of methotrexate for my ectopic pregnancy because Baylor didn't have the dose available immediately and they were very worried about me rupturing very soon. I got to Seton, was put in a small shared room with a woman who was projectile vomiting every 30seconds with just a cloth divider between our beds (during covid no less). They completely ignored me for 4 hours. No blanket, no water, no bathroom, NO EXAM. They dr came in after looking at the labs and ultrasounds from Baylor Scott and White (BSW) and said he disagreed with the previous hospitals findings and refused to give me the methotrexate based on their findings. He wanted to REDO all the labs and ultrasounds I just had done mere hours before and then wait 48hours more to then have me come back to the EMERGENCY ROOM for more tests before deciding if I needed the dose or not. I told him that the previous hospital had come to the conclusion that this was a clear cut case of ectopic pregnancy, and that my life was at risk to wait any longer. I told him I felt unsafe and unheard at seton and that I wanted to do my follow up blood work at a dr office, and not in the emergency room. He said I HAD to come back to the ER. May I repeat- DURING COVID. I had just been advised at BSW that follow up labs and ultrasounds like this can be done at a dr office. But Seton said no- I have to come back for another admittance to the ER. He continued to talk in circles and tried to undermine the credibility of the previous hospital and dr. At that point I realized they were trying to milk me and my insurance for as much $ as they could get out of me. The only person that paid any attention to me while I was there was the insurance lady who was very quick to bring me an estimated bill of $6000 before the doctor had even seen or touched me. No services had been provided to me at this time beyond putting me in a bed in a shared room with someone who was extremely ill. I told him I wanted to sign the ADA and be released immediately as I felt like they were taking advantage of me and dismissing my legitimate concerns. It was at this point that he even touched me for the first time (poked and prodded roughly on my uterus)- suddenly being a dr trying to actually examine me after I've said I want to leave. In the 4 hours I was there they did nothing but sow doubt, confusion and panic. I left against their recommendation and a got an emergency appointment the following day with a Baylor Scott and White obgyn in a private office, not an ER. She confirmed the ectopic pregnancy and sent me over to BSW ER to get the methotrexate shot administered IMMEDIATELY. Had I not trusted my gut while at Seton and left that disgusting place to seek other care with doctors who listened to me and had my best interest at heart at BSW- I could be dead right now. If you can avoid going to Seton Hays- Do it. Go to BSW! read more

I wish there were negative stars for the billing office of Ascension Seton Hays Hospital. I also wish that they had a PERSON at Ascension Seton Hays Hospital that I could go to and speak with IN PERSON, FACE-TO-FACE. Instead we have to speak with people in Ohio. We have excellent credit scores and will happily pay a bill that we incur and are supposed to pay. I had the occasion to be admitted to Seton Hays in July 2020. Upon discharge we began to pay to the bills as they came in until we found out that there was a problem bill. Since nearly last fall (of 2020) we have been working with the billing company to get a bill rectified. Each time a bill comes we call them to discuss and they code something in their computer and it gets ignored (according to Dinetta, the customer service person). Now we're turned over to collections. Our insurance company has told us that we were billed for some kind of item that doesn't go along with the procedure that I had done; nearly $3000.00 worth of mistake. So now we get the privilege of dealing some collection agency in Nashville, TN. where they're demanding things in writing about why we dispute that we owe this money even though it's in the billing company's system. YAY us! If you have to deal with the billing company, be prepared they're absolutely horrible. read more

I waited in the ER for over 4 hours to be told they do not have a doctor right now. I have to leave to find another hospital. I'm having breathing trouble and no one has even checked on me. I came in via ambulance. My first time in an ambulance and my first er visit as an adult. Absolutely terrible. I am scared for the future of healthcare. You can send someone to get my insurance but can't send a nurse or doctor?!? read more

Horrible waiting room experience, son is here with fever of 105.1 and flu A strain possibly has pneumonia. It's 1:21pm been here since 11:00am in waiting room just now getting to the back. They need a new Director over the ER ...they don't care about the patients well being, which is sad!! I would much rather travel to Austin to any other hospital ER, any place but here! read more

Ascension Seton Hays - Hospitals Near Me - Austin, Texas

You'll be dead before getting seen here, make the drive to an Austin hospital. I checked in with a sick 10-month-old at 11:00 pm and decided to leave at 3:30 am without ever having been called back to get seen. read more

My daughter, recently diagnosed with mononucleosis, was seen at an urgent care facility, and directed immediately to Seton ER because the urgent care staff weren't comfortable with her extremely swollen tonsils and localized swelling that had potential to compromise her airway. The nurse seemed very concerned, and she was seen quickly. The doctor ordered IV and IM steroids, and gave her a prescription for oral steroids (which she could not swallow), and sent her home. No fluids for someone with a 2 day history of difficulty swallowing. No checking for any other issues. The doctor made a comment to the effect that it's mono, and that's what happens. I drove up from San Antonio the next day, and took her to the ER at North Central Baptist Hospital. They took one look at her throat, called a Code Sepsis, drew CBC, chemistry, and blood cultures. They gave her 2 liters of fluid, IV Decadron, and started antibiotics. A neck CT showed a 3cmX4cmX5cm peritonsillar abscess. Her WBC and lactate were elevated, demonstrating impending sepsis. I've seen the 5 star reviews, but have instructed my daughter never to go back to this ER. I can't imagine what might have happened if I didn't bring her down to an ER that provides thorough assessment and care. If I could give zero stars, I would. read more

If I could give zero stars I would. My girlfriend took our 4 month old daughter to the ER around 1 AM on Sunday due to the fact her fever was up to 104 from getting a few shots this morning. They were not put in a room until 4:45. We could definitely feel the warmth and irritation and were fully aware that babies tend to get slight fevers when getting immunizations. When the doctors finally came into the room to assist my girlfriend and give us help in getting her fever down as we looked up that we should seek medical attention if the fever is 102/103+ all they seemed concerned with was putting a catheter in her to test for a UTI. My Girlfriend was very hesitant to allow them to do this as we were pretty sure the fever was from their immunizations just that morning. They told my girlfriend she had two options... either get the catheter or get bloodwork as they wouldn't allow my daughter to be discharged until one of these was performed. After much deliberation and almost 4.5/5 hours of waiting she decided to do the catheter as she didn't want our babies getting poked anymore than they already had been. When the nurse came to do the catheter she couldn't seem to find the right spot ultimately causing my daughter to bleed out of her vagina and scream in pain. At this point my girlfriend wanted to avoid having to do the catheter but also informed the doctors that she doesn't feel she should have to do bloodwork as she wasn't to confident after what just insured. They eventually strong armed her into retrying the catheter with a different nurse. The nurse eventually got the catheter in but not after they caused my daughter pain and discomfort due to the numerous tries to insert the catheter. We are very underwhelmed with the staff and question what this hospital stands for whether it be really trying to help or suck as much money by performing these little non-sense tests. So here we are 24 hours out and we left w/o answers ultimately discharging my daughter with a 103 fever. We will not be going to this ER and I strongly advise anybody else to stay away who believe in MEDICAL CONSENT because this hospital DOES NOT. read more

First of all, if you need medical care in an emergency, please go to your nearest facility to seek treatment. I went to Seton in Bastrop for stomach pain. I was able to get a CT scan there, but they did not have an US tech on staff, so they wanted me to go to Seton Kyle. I chose not to take an ambulance ride, but my husband drove me there. Did I mention that I had tested positive for Covid? Upon arrival at Seton Kyle, they isolated me in a different room for patients with Covid. They performed the US and then put me in a different room, gave me some serious pain meds. Finally I was admitted and moved to the 5th floor. Christina and Victoria were my nurses from Wednesday to Friday night. They took great care of me and treated me with kindness. Saturday morning I had surgery and my nurse Hainy was awful. After returning to my room I had to use the bathroom and I called for the nurse to help me. She never came. Thank goodness my husband was there. He unhooked the machines and assisted me. My food tray was delivered to my room and left sitting outside the room on a table. My husband just happened to open the door to ask about it when it was noticed just sitting there. I was told that if I did well I could be released by 6 pm, she had all the paperwork ready. Hainy did not want to be bothered by me and she made sure she didn't come to my room until absolutely necessary. I tried calling for her multiple times and never got her back into my room. At 6:30 she shows up to give me my release papers and asks if I want to walk or need a wheelchair. My husband and I just looked at her and he said " she needs a wheelchair". We waited another 10 min for a chair and she didn't come back. I took my husband's arm and I walked out of my room down to the elevator and outside to our vehicle. I've never felt so much like a leper as this "nurse" treated me. I'm only giving 3 stars because Christina and Victoria were the true heroes and they deserve recognition. I know for a fact that the 5th floor only had 4 patients on Saturday so they were not super busy. It's because I had Covid that I was treated the way I was by Hainy. This review should have been a 5 star... Hainy ruined it. read more

Took my husband to the ER and was treated by Ms. Georgia Gibson NP He had the best treatment ever from her. She treated my husband with the upmost respect and concern in helping him. She was very knowledgeable in finding the most important information for a correct diagnosis. We were blessed to have her looking over my husband. She was absolutely wonderful and in case of any other medical problems we will return to Seton ER . Thank you so much!!!!!! read more

I am giving 3 stars because my nurses did their best. When going to Emergency for Heart Attack and after Emergency surgery I was sent to my room. My complaint is with the staff who answer the nurse button when you need help. They act annoyed and obviously do not care about patients. I was on a blood thinner after surgery and pushed the nurse button because my IV had separated from my hand and blood was pouring out. It took 10 minutes when my nurse stepped in my room and the guy who answered the nurse button on my bed said he forgot to tell the nurse. Not helping lowering my blood pressure and getting no rest with alarms going off. read more

Most unhappy, unfriendly group of people working here! The front desk women are beyond rude and clearly annoyed by having to sit and check people in. The doctor and couple of nurses that met with us were a little better but you really shouldn't feel like an inconvenience to an ER when you're just trying to be seen to feel better. Your day is already crappy enough! Visited with my friend (patient) 12/4/18 late morning. read more

I would only give it a 1 based off the triage nurses those were the only two people in there who showed concern. I went around 6:30 am with dizziness , serve upper back pain towards bottom of my neck and my left arm tingling down to my fingers . The triage nurses did and Ekg got me to a room and that's all that was done . The doctor clearly came in and sat down and told me I looked normal , I felt no where near normal and how do we know that a patient looks normal based off only seeing their eyes because I did have a mask on . Was told he sees patients daily who shows signs of a stroke or heart attack and I wasn't one of them because I looked fine . Not once was I asked about family history of heart disease , I myself suffer from high blood pressure since the age of 26 but he wasn't worried about this , wasn't worried about running any type of test because ultimately those things seem to cost money as if I don't have health insurance but he could refer me to go get an MRI and I could go to pain management because he claims it's just a pinched nerve . No one even went over my EKG results with me to let me know what that said . I felt as if because they were backed up in the ER they ( the doctor) just rushed me out without trying to see if possibly something could be wrong with me . I just got referred to an orthopedic surgeon and pain management and according to discharge paperwork no medication was prescribed but my online portal says a medication was prescribed but I have got absolutely nothing . If I ever feel like something is wrong with me again I might as well stay at home to die since I wouldn't get help here anyway. read more

Our special ed son fell and injured his arm. I took him to the ER. Overall, the staff was fabulous! However... 1). We were there 3.5hrs. After his arm was splinted, and the nurse told me the x-ray results were in the system, it took 1.5hrs for the doctor to come back to tell us the results and release him. This was only after I complained as our son was going into meltdown to go home. In the mean time, people were waiting on rooms! This is bad business! 2). Never once was I asked if he needed a school note (which the schools will now take via email). I called and was told that I needed to come up there to get it. ?!?! We don't live in that city! read more