As a vacation rental owner, were initially impressed with their sales pitch. Jason promised that as…read morelong as we provided pictures with explicit details, they would use a binder, prepared specifically for our property to go room by room and leave the property exactly the way we asked, to include any details that we wanted like watering our plants and checking the internet service each time as a final check. None of this ever never happened and we had to constantly remind them to do things the way that we had asked. There was one instance where the cleaning and staging were so bad, that we had to bring in a 2nd cleaner who worked alongside me to set things up the correct way, all within a very short window between guests. I eventually discovered that "VacayClean" does not actually do any of the work. They only subcontract other cleaners from other cleaning companies to come in and do the work for them! This realization explained why it was actually "MaidinOahu" doing the work when we called. "MaidnOahu" gave us a very professional response and a full refund for this day, which we were thoroughly pleased with. We agreed to continue to work with them after they agreed that they had not held up their end of the deal. Then, when we contacted VacayClean to book the next quarter's cleanings, we were told that they had no availability. We felt that this was obvious retaliation since their subcontracted cleaners had eaten the costs, leaving us without a vetted cleaning service for our upcoming bookings. This was perhaps the most unprofessional aspect of this entire experience. Overall, the first couple of cleanings were good, but none of the stagings that we had agreed upon were. Eventually, and with constant coaching, they came closer to the standard that they themselves had promised, but it was still nothing like the quality and reliability we had been promised by an extremely convincing sales pitch. Summary: There are an infinite number of good cleaning services in Waikiki. VacayClean is not one of these services since they are a cleaning service booking agency. We did not receive the services promised. I do not understand any of these 5 star comments, perhaps they are employees or friends since this was absolutely not the same experience that we had.

Love them! Jason and his team, Fallon and Kehau, are amazing professionals in the business. They…read morehave clear communication, attentive customer service, with impeccable attention to details, and are extremely responsive. We have used their deep cleaning and recurring services twice so far for a 4bdrm/2bthrm home, and already have booked again for upcoming cleanings. Jason is extremely responsive, and he even made suggestions on what home items we could use to save on costs in the long run, e.g. sturdy stone bath "rugs" that we can replace our white cotton ones with since ours get frayed and require constant cleaning, Citrus Magic Fallon showed us areas of the house that the last cleaner completely missed, e.g. parts of the stove under the burner grate, around the stove knobs, etc, and it was lovely to converse with them to learn some of their cleaning secrets/products. They are easy to work with and so far other reviews echo the same sentiments. We learned that they also do outdoor power washing services for the outside of the home, which we plan to do sometime soon. They can even do some outdoor cleaning if we need those services. Very happy with them, 5 stars for sure and would recommend to anyone else that needs cleaning!

Just to update my review and rating. True to her word Jessica, the owner contacted me about my…read moreexperience. She was again very apologetic and did send me a partial refund for the damage to our fixtures and assured me she had made some changes to how her crew would be cleaning these things in the future. I feel totally confident in using J &G again. They are very credible and very professional. Decided on them after reading all the positive reviews. While they did a pretty good job of cleaning our house after renters had moved out, they did damage the finish on several of our chrome fixtures. I specifically asked the crew that was sent out if they used abrasives to clean the fixtures and was told "no" but after inspecting the first bathroom they cleaned noticed scratches all over the faucets and bathtub fixtures. One of them showed me the green scouring pad they used to take off the water spots! After speaking to the owner, Jessica, she apologized and told me she would give me a discount/refund. That was two weeks ago and still haven't seen a check. But they did a nice job cleaning our blinds and patio screen tracks (which costs extra). Wish they had stopped cleaning when they saw they were scratching the finish on our fixtures though.

I schedualed a move out cleaning with this company and it was a joy to work with them…read more They work on fixed rates which is just fine. It was some money but honestly it was worth it because their crew showed up early and were very efficient in their cleaning which took about 5 hours total to do the move out cleaning with included pet cleaning/flea treatment for the new owner. At one point they accidentally broke one of my glass ceiling fan light covers which was concerning but without even telling me they had already gone out to buy not one but three new ones just in case they didn't match and reinstalled! Commuication was top notch and I was told the exact process of everything and honestly I was sad seeing my place so clean! I wanted to move back in! I would highly recommend this company.

Cleaning service was excellent! The owner was responsive and able to fulfill my request on short…read morenotice (less than 24 hours). Price was (in my opinion) extremely steep for a 600 square foot apartment. $375 flat rate + additional $50 to clean the jealousie windows. If I wasn't on a time crunch, I probably wouldn't have spent the money. Overall, the cleaners were very friendly and professional. It took approximately 2.5 hours for three cleaners to make my apartment SPOTLESS. The Filipino aunties are so cute and have great attention to detail. I wish I could have tipped them for their services (bc they deserve it) but after spending so much on the service itself, couldn't bring myself to justifying the cost. Overall, good service though!!

Very unreliable cleaning service. They cancelled on us multiple times without letting us know. We…read moreboth work full-time, have a newborn, and two other kids. We changed around our schedules to accommodate them and planned in advance but they simply "forgot" about us, because they got "busy." They also charged $160 for a small (less than 1,000 square feet) two-bedroom apartment downtown. This price is ridiculous but the first time they came, the work was quality so we were happy to pay. Then, they started to nickel-and-dime us. And charging $30 for extra appliances they cleaned the first time. The owner said that the $160 was now just for "maid service" and not a "cleaning service." Very hurt and disappointed by this experience.

After moving out I wanted to get my place professionally cleaned before renting it out. After…read morelooking at other businesses who did carpet cleaning or bathroom cleaning separately I decided to look for an all in one. My friend initially recommended this company based on their work with electrical stuff but I noticed that they offered cleaning services as well. I reached out and JC was very responsive and answered the questions I had. I've never had a deep clean before. JC sent Chris over to clean my place and he let me know an estimate of how long it'd take. My man cleaned the place from top to bottom really well! Even places that I never thought of like behind the fridge! Really glad he inspected the blinds and cleaned those because I was cleaning the blinds at my new place and that was a pain and wished that the previous owners had cleaned them! I feel that they are pretty reasonably priced for doing my whole 1bdrm deep clean. Definitely recommended and will use them again in the future, I kind of wish I hired them for my new place before I moved in lol.

Mahalo for helping us today...Alex and Nick were exceptional. The drywall ceiling damage in the…read morepantry closet itself had its challenges, but their professionalism, empathy, and commitment made sure our situation got resolved with exquisite attention to detail. Our family felt very comfortable with them being in our home and helping us understand what was being done every step of the way. We will gladly recommend J2 services to our friends and family, and look forward to working with you again.

***I'm NOT getting a discount for this review and I hardly ever review things***…read more Pet Owner Approved Military Approved This is my GO TO cleaning service! I've used 808 Ninja Cleaners on several occasions. I'm in the Military so I've used her Twice for move out cleanings over the years and other times for maintenance when my place needs some uplifting. She is well worth the money which is also competitive if not the best rate on the Windward side. I have white tile in my home and a giant 115lb shedding black dog. Horrible combo! I kid you not I cant find any hair after she has been here. Any allergy sufferers I'd highly recommend getting this service. Her attention to detail cannot be matched. My first move, my place was incredibly dirty from the dog hair, furniture being displaced, I forgot to empty drawers/fridge and it rained the day the movers packed me up so you can imagine the disaster. 808 ninja cleaners kept the original quote which was the lowest I could find and she didn't just clean around my messes because I couldn't follow directions. She took the initiative and organized my belongings into a box and cleaned everything that she knew I wanted from top to bottom. Even cleaned my fridge and organized it after it was supposed to be empty. Sorry! She never charged me more which I definitely would have paid if you knew how much stuff I had forgotten. While being in the Military, this is easily the Best cleaning service I've ever gotten in my 13 moves around the globe. Thank you!

This is the second time I'm using this company to clean my customers house. Both times they did a…read moregood job cleaning. However, this second time, the cleaner was scheduled for 12:00 pm. I waited 1 hr. and 40 minutes for the cleaning person to arrive. After waiting for 35 minutes, the business owner texted me and told me that her worker was running a little late and that she would try to give an ETA (estimated time of arrival) but never called or texted me again. While I was closing up the house and about to leave, her worker arrived at 1:40 pm and I decided to let him do the job. The company owner was gracious enough to reduce her cleaning price by $20 for making me wait 1.5 hours. However, I will not be using this company again.

Asako and her staff are thorough, professional and provide a spectacular service. Very…read moredetail-oriented and were able to fulfill our requests with excellent quality. Highly recommend Diamond Bright Cleaning, especially if you have specific cleaning needs and requirements.

Asako and her team at Diamond Bright are great! I am happy to have found them. Asako is polite,…read moreresponsive, and reliable. I recommend them!

Hired cleaners based on a recommendation and they were able to come out and do the work quickly,…read morewhich was an absolute plus. Personality wise the owner is very positive and confident, and you feel like you can trust him to do a good job. Like others have noted, though, it's not the best cleaning you could pay for. He tends to go for 'hot spots,' areas you might think need some extra work, but leaves the rest of the spots relatively untouched. For example: sinks scrubbed clean but counters left with grime and dust all over them. The carpet cleaning was fine but nothing special. Like the regular cleaning it's superficial and not very thorough (corners where carpet meets the baseboards don't get cleaned well). Found the price to be reasonable for what was done, so I didn't feel taken advantage of. If you're looking for a quick clean that will probably pass your rental inspection they're fine. But if you're looking to actually live in the place being cleaned, maybe look elsewhere.

Tai was amazing. He was extremely responsive and accommodating. The sofa and area rug look…read morefantastic. I intend to use him anytime the rugs needs cleaning. Thanks Tai for everything Ken

I hired KleenPro for a move-out cleaning for a 3bedroom/1.5bathroom apartment and had some of the…read moreWORST service/experience I've ever had with a cleaning company. This includes late and unsatisfactory cleaning (with multiple dirty spots), lack of response when I reached out (despite their guarantee), and LYING to the bank when I tried to initiate a chargeback. We set the appointment for 1 PM. The cleaner arrived in the early afternoon around 2 PM, but the service did not finish until much later at almost midnight due to a change in cleaners. We understand that there was a family emergency causing a change in cleaners, so we aren't too upset about that. However, we are upset at the communication near the end because the original cleaner had estimated finishing at 9 PM due to the delay. We checked in a little past 9 PM and they said they were not finished yet. We stopped by and the new cleaning staff said they'd be done by 10:30 PM. We came back at 11 PM and they were still cleaning, not finishing until almost midnight. With all the time spent, we are also upset at the condition it was left in. Several spots were missed (easy things like dust marks on the floor!). I have attempted to contact the merchant multiple times, through both email and text, and received no response from them. We attempted to contact them well within the 48-hour period immediately after the cleaning to do a touch-up cleaning (as stated on their website). We had to hire a different cleaning company to finish the job. As a result, we initiated a chargeback, on which KleenPro LIED in the response. They said that we did not reach out, despite us emailing and texting them multiple times to try to resolve the issue amicably. We even tried to request a normal refund from the merchant, but since they did not respond to us, we initiated a chargeback.

I needed move-out cleaning ASAP because my lease is about to be up. Leon responded so quick to my…read morequote request via Yelp. He came over so fast! Same day within a few hours (even during COVID) and brought a team of 3 others to clean my 2bdrm 1bath apartment. I felt he charged fairly for the additional carpet cleaning for the living room and 2 bedrooms. If you're patient, I assure you that you will be so pleased with the results. Stains that had been in the carpet since before I moved in are gone now. They really take their time to clean everything including the jalousie windows that are near impossible for me to do myself. Everyone arrived in masks too. Thank you Leon and team! 10/10 would recommend for move out and additional carpet cleaning!