This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

The Goldens are great people. They are knowledgeable, honest and really good at what they do. They…read morehave operated the family business for many years and you can trust them to go above and beyond, unlike other services in Austin. You get more than what you pay for when using them for pest control.

David Golden returned my call (termite inquiry), though he was recovering from flu. He spent 23…read moreminutes providing me with info & his insights, just wanting to help, since I'm outside his termite-service area (2hrs away). I learned and feel better informed in my dealings with prospective service providers. What a cool guy! Thanks, David.

I have been using this company for 7+ years now and I will NEVER switch to anyone else…read more Their product is AMAZING!! It not only is efficient but also lasts for a prolonged amount of time. It is reasonably priced too. Their customer service is fantastic. They are knowledgeable, friendly and honest, which I truly value. I have dealt with other companies that are pushy and are dead set on having you enroll in a contract, but not here. I love that! Making an appointment is quick and easy. If I have a bug emergency, I don't have to wait a long time, which is super important. I feel good about supporting a local family owned business.

I have personally work with Sprague Pest Control for almost 10 years, maybe longer. They take care…read moreof all my rentals and my personal home. Honest, fast and quality service. 10 out of 10 I'm my eyes!!

I had used Chem-Free before for a different service and like how they use more natural products for…read morepest control. I needed them to take care of some German cockroaches who came in from a houseguest's things. It's a special treatment needed and not like regular pest control. I think the cost was about $350. They've come back 3 times so far every two weeks.The cycle for roaches is that quick and some of the treatment is to use the gel to bait them and they go back to the nest with it and it makes them sterile. I hope we are finally successful now in getting rid of these bugs. The tech treated on the first visit all around the perimeter of the house and then came inside and sprayed in the main areas where they were and also put gel and boric acid in strategically placed areas like the kitchen outlets and underneath kitchen appliances. It's been over a month now and all I've found are dead roaches. I have cats, so they were put in a bedroom away from the spray for several hours just to make sure everything had dried and the air was clear. The multiple treatments appears to be successful but those roaches are sneaky. I cleaned out all the bottom cabinets and washed everything and put small appliances out on the deck for 24 hours in case they were hiding in there. They will come back again if needed as part of the treatment if needed but it'll be to add gel and boric acid and not anymore spray. I think it's for two months guarantee and then it'd be a regular treatment overall at the quarterly treatment. No contract was needed. The technician has been very accommodating and informative about what was being used. I'm pleased with it and well worth it to call in the professionals for this. Roaches crawling over who knows what is so disgusting and my sprays and traps weren't doing the job properly. It gives me peace of mind to know that bugs haven't been near where food is for us or the animals.

We have dogs so a chemical free approach to the fire ants we had was necessary. Julia Lombardo is a…read morevery skilled and knowledgeable service provider. She has great energy, is really effective and provided a thorough sweep of the lawn and took care of the ants. She even came back as a courtesy to remove a wasp nest.

Brandon was very responsive. I had an appointment the next day. He diagnosed our problem quickly…read moreand was very efficient in our service. Would definitely recommend him to anyone.

Brandon is fast, friendly, effective, responsive, and affordable. What more could you want? He's…read morebeen doing general pest treatments every 3 months and mosquito treatment of my yard for a couple years now. Does a really great job and is very affordable.

I use Roberts for quarterly pests and bug control inside and outside my house…read more Angel is thorough, friendly and always follows up quarterly without having to reach out which is appreciated! Highly recommend. The service is around $100 which seems reasonable.

Bad experience with Roberts Termite and Pest control. Rock, the owner, who I had never dealt with…read moreor talked to for as long as I was a customer, called one day and said they weren't "willing or able" to come out to spray for bugs other than quarterly. Their sales pitch to me in the beginning was they'd come out any time I had any bug issues. So I had needed them a couple of times during the quarter since I had just moved in and the house hadn't been lived in for at least 5 yrs. I would not recommend them to anyone. Their communication is terrible. They said they contacted me and we "discussed it several times"....uh, NO WE DID NOT. They may have talked amongst themselves in the office but NOBODY told me until I got that call from the owner from out of the blue and had no idea what he was talking about. I mean, isn't that what I'm paying for...for them to come out when there's a bug problem and spray for bugs???! There are plenty of pest control companies around, so don't bother with this one.

Initial Impression and Installation:…read more Initially, the job by Attic Wrangler looked great, and we were pleased with the attic restoration. We hired them before our baby was born in December 2023, under the impression that the rat problem would be solved before the baby's arrival. However, our satisfaction was short-lived as the rats returned shortly after the work was completed, rendering all the good work useless. This became an ongoing problem for over a year, to the point where Attic Wrangler admitted they didn't know where the rats were coming from and suggested we hire another company. Stress and Health Concerns: This ongoing issue has caused immense stress and health concerns for our family, especially with a newborn in the house. The smell of dead rats became a common occurrence over the course of a year, making our living conditions unbearable. It got so bad that we seriously considered leaving our home and renting somewhere else. The constant rat activity and foul odors significantly impacted our quality of life and peace of mind. Warranty and Lack of Response: Mr. Kellso promised a so-called warranty in the event that the rats did return, assuring us that we would be covered. This promise turned out to be a complete lie, as Mr. Kellso has gone MIA, not responding to any of our communications. Timeline of Major Events and Failures: June 2023: Hired Attic Wrangler to remove rats and restore attic before our baby was born. Despite several visits, the problem was never resolved. July 16, 2023: Reported hearing noises again. Mr. Kellso scheduled a follow-up check. July 21, 2023: Appointment rescheduled last minute due to Mr. Kellso's accident. October 6, 2023: Mr. Kellso missed the scheduled visit, citing a job in San Antonio. October 15, 2023: Notified Mr. Kellso of multiple rats; requested additional traps. November 3, 2023: Continued rat activity. Mr. Kellso was inconsistent with visits. December 2023: Baby born. December 26, 2023: Requested smaller traps due to continuous activity. January 19, 2024: Multiple rats still present; ongoing trap issues. February 11, 2024: Informed Mr. Kellso of foul smell from dead rats; newborn in the house. Mr. Kellso delayed visit until he returned from Minnesota. March 23, 2024: Rats returned after a month of no activity. Mr. Kellso failed to solve the problem. April 27, 2024: Mr. Kellso agreed to visit but requested rescheduling multiple times. May 3, 2024: Rats were still present, traps were missing or ineffective. July 2024: Rats continue to infest our attic, and Mr. Kellso suggested hiring another company. Issues with Service and Attempted Resolution We knew of rat activity because we had multiple cameras surveying the attic. Mr. Kellso did make an effort to try new methods during some visits, but nothing made an impact. He was highly inconsistent with visits and often rescheduled at the last minute. Despite our patience, he failed to solve the rat problem. Moreover, after suggesting we hire another company, Mr. Kellso stopped replying to our texts and phone calls. We attempted to be very reasonable and figure out a compromise by asking Mr. Kellso to refund a portion of his work so that we could apply it towards hiring a new company. We even offered to ensure he would still be paid for a percentage of his efforts. However, we received literally zero response from him. This lack of communication and accountability is infuriating. Conclusion: We are now out $6,000 and back to square one with rats in the attic and soiled insulation. We also need to pay another company to redo the work. This has caused immense stress, especially with a newborn in the house. Attic Wrangler's service was a complete failure, and Mr. Kellso's unprofessionalism and lack of responsiveness were unacceptable. If we cannot work things out soon, we will be forced to pursue legal action. I strongly advise against using their services.

Just Hire Them! I called these guys and they came out Immediately! I told them I was hearing a…read morebunch of noise in my attic and these guys didn't waste anytime. They got up there and caught multiple rats. Thanks Guys!

Sam is great! Aztec…read morehas helped us with ants around the kitchen sink, cockroaches left behind by tenants, rodents in the attic, and springtime fleas and things in the yard. Never a contract, just treatment that works. The ant and roach treatment included followups for a period of time if needed, and I think I had them do a second application for the ants. They have my loyalty for life after getting rid of those roaches as fast as they did. If you are a DIY type, they will suggest things you can do to prevent problems going forward.

TERRIBLE. Trust me. If you have a serious pervasive ant problem don't use this place. I had to have…read moreBulwark come and get the job actually done a few weeks later. They refunded me as I was going to dispute the charge. So far Bulwark put down all the right stuff in ALL problem areas. Aztec missed a lot. I'm from NY and just telling you like it is. This was months of frustration.