Don't buy from Ashley , had the worst experience ever. they sold me a defective sofa sleeper and could not deliver on time. I had to pick it up myself and then for the sofa to have a broken frame. terrible customer service and don't back up there merchanize. they wanted to repair it . no way!! after I looked what material the frame was out of, it was compressed wood. what a joke paid over $880.00, for garbage. will never buy anything from City Furniture or Ashley ever again. read more

This furniture is the worst! They have the worst customer service and the absolute worst business. We bought furniture for a move to another state and after we scheduled delivery they changed it to a date convenient FOR THEM! We didn't even have our apartment yet and they extremely difficult when we had to get them to change the delivery for a date we would actually be moved in. ON another note, they refused to change the order since the furniture would not fit our living room, even when the order was placed months in advance. This has been a nightmare of a purchase and to top it off they already charged us even WITHOUT the furniture delivered. We are now 5,000 in the hole, no furniture, and still waiting for it to be delivered to a room that it won't even fit in. I can't believe these people are still in business. They actually hung up on us when we tried to resolve this with the manager. Calling HELP ME HOWARD and the BBB. Thanks for nothing Ashely HomeStore. read more

I received a damaged dining table, which I filed a claim for. The Quality Control department said I needed to get a refund from the store as the table is now discontinued. I have called the store multiple times and not received any word from the manager or general manager about my situation. I still have the damaged piece of furniture, which I already paid for, just sitting in my house now collecting dust. All I want is for my money to reimbursed and the table to be picked up. I have submitted a complaint with Ashley Corp. HQ. This is insane....just refund me my money and p/u the table! Don't shop here! read more

I really like this new Ashley Furniture Home store on US1 in Cutler Bay but it already has 1 star why Ashley is a great place to get furniture and the bad reviews are all about not answering the freaking phone but if they don't answer then go to the store like I did.I went to Ashley to get a new bed for my son and the staff was helpful and friendly I just want the one star removed read more

So disappointed! Have been treated like complete crap. They have the absolute worst customer service ever. They sold me a mattress cover that was supposed to cover us if we were unhappy with our new mattress. Needless to say the Ashley furniture mattress we bought is harder than a brick and is nothing like the one I sampled on the floor with my husband. So I have to drive 3 hours from the keys to go and return the mattress bc it is unbearable to sleep on and they now are charging me $100 dollars to change it plus deliver, and the mattress has to be more money then the one I bought which only gave me 2 choices to choose from without spending 1000+ My sales person never once told me this, if that was the case of never would have bought a cover for $80 dollars! I spent almost $8000 dollars with this company and they don't give two craps about their customers. They took my money and now are basically like screw you. read more

If I could give this place 0, I would. THE WORST EXPERIENCE. Do not come here unless you want your furniture 3 months later. I couldn't get in touch with my sales representative. When I finally did, he told me he'd call me back and he never did. I finally spoke with a "customer service manager" which didn't help my situation. I asked them to cover a $100 cost that the delivery is adding on to put the furniture in an elevator instead of leaving on the front door for my inconvenience and they refused. No one here takes responsibility for anything. It is the customers fault. I would stay far far away. read more

I cannot emphasize how much I regret doing business with this store (Cutler Bay location). After driving down from Miramar, Broward to view their selection I asked for Oscar Rodriguez because he previously helped my sister. He was already working with a couple so I had to wait a few minutes for him, once he actually came over he seemed to be a nice worker willing to help. He showed me a few options and explained he needed to check in with the couple he was helping before and that he would give me space to decide which items I liked best. Giving me space turned into completely disregarding my presence. I waited about 20- 30 minutes then I decided to go look at City Furniture (the two stores are connected). I had enough time to tour the whole City Furniture and enough time to be indecisive about a few items there, mind you my six month son was with me. After touring the store, I went back to Ashley Furniture to view the set I decided on. I saw Oscar still sitting on the couch with the couple talking as if they were at a family reunion. I decided to walk by and look at a set so he could see me and maybe remember someone was waiting on him. That did not work, he looked at me but did not acknowledge me at all. At this point I was feed up, I was waiting over an hour for a sales man, it was getting close to 5pm and we all know Miami's traffic, I was there with a baby who was being good but would soon turn restless and it was about to storm. I went to the front and asked the young lady sitting at the desk to help me (Alison), she was nice, my experience was much better after working her. Her gracefulness definitely helped calm me down and she did a great job keeping my son entertained. She is the ONLY reason I am giving this place two stars. Oscar was a horrible, rude and an inattentive salesman, I was absolutely disgusted by his behavior. Another reason I would not recommend this location is because when our furniture was delivered they told us it would be between 9am and 3pm. We'll that turned into a new estimated arrival time of about 5pm.. they ended up coming at 9pm!!!!! A business delivering at 9pm ??? They tried to say it was a phone problem, good excuse, but no they need to take responsibility of their unprofessional irresponsible actions. Definitely avoid this place if you can. read more

Needless to say but this is the first and last time that i will be purchasing anything from Ashley Furniture. I has my delivery for Saturday where i was supposed to receive the bed,dresser,couch,coffee table and dining room set. To start off the dining room table had the wrong chair (i picked different ones) the coffee table did not arrive!, the bedroom dresser was broken on the bottom! not only that but when i pointed it out to the delivery guys his exact words to me were "It don't Affect you none" i never asked for his opinion in the first place. so we rescheduled the delivery of the coffee table and the dresses (i decided to keep the chairs) and the same dresser with the broken bottom was sent out to me again!!! simply amazing. i spent about $4500 that day to get everything i needed for my new house and was actually going back to get some more furniture that i needed. I can tell you guys this with all the certainty in the world those $4500 you guys got from me is the last time you will see me spending any kind of money at your stores, and if anybody asks me ill make sure to send them somewhere else. read more