See the response from the company...same canned message as basically every review. If they were so concerned they'd actually fix it and not give the sane canned message asking to go to the same customer service team who's horribly unhelpful and incompetent. Chris lied to us and so did Adrianna - only the consumer gets harmed in these interactions. I have over 100 messages with that same "customer service." Ashley does not truly care about the consumer...run far away. read more

Terrible store rude employees. They don't want to do a thing want you to do all the work and they get a commission. called in and asked them to look up a recliner and he said rudly you look it up. Asked for a manager and he refused. called back a girl answered rude laughed at me said i work on commission and I don't care!! read more

Do not spend your money here!! They will lie to you telling furniture is available. Then tell you oh no we mean it's at our warehouse and then no it's not available now. We had a power reclining chair that was delivered 7 weeks ago. The first time we used the chair, in stayed in down position. We have been told that a replacement will be here 3 different dates and still no chair. Being told now it's going to be another 2 weeks for it to be here. I am paying for a chair that does not work. We had several pieces that were delivered that were damaged and still have no replacement. They have horrible customer service too! I will never buy anything from them again!! read more

If I could give a zero for service I would. I purchased a new bed, bedroom furniture and a desk. I was told that they could get it to me on the 19th. I called the night of the 18th when I didn't get a call. I was told the furniture came in on the 18th and they could deliver the 25th. I went back to look at the receipt with I never did because I made it clear I was moving in to my new house from CA and needed it even earlier but waited because I like the set and thought a few days was fine. Last thing I every purchase from this store. I would not recommend this store to anyone. read more

I bought a sofa and loveseat from Ashley furniture in July 2018 With extended warrantee for 5 years. I called them to let them know that my sofa is sinking in the middle and the leather portion is tearing. When they told me that is not covered. I asked them why did I pay for the extended warranty if that is not covered what does it cover. They didn't know what is covered and then they have given me the phone number to the warrentee department. I asked them who was the manufacture of the sofa and loveseat and its actually Ashley furniture product. I am so disappointed with this company and they don't deserve a business. read more

Ashley Store - Furniture Stores Near Me - Frisco, Texas

They are the worst furniture store ever in the business of furniture. They make a sale and then will not assist when there are problems. You hear crickets. Then when you go in and confront them they all blame other departments. So unprofessional but guess what.... I could care less. Fix the damn issue. Please do not ship at Ashley. This is the MO!! Never ever ever ever again would I ever do business with them. Buyer be aware. Check their rating, BBB and TikTok. read more

Just another frustrated shopper that would NEVER consider shopping at Ashley furniture again. Spent $15k last October. The majority of the items were either delivered incorrectly, broken, or not al all. Called today and found out that one of the broken pieces of furniture that we've been waiting to get replaced is now obsolete. We've been waiting on a replacement for 10 months, and now they won't accept returns, and we can only work with the original location in Frisco for any help. (We've since moved to Florida). What's the point of working with a large chain if you're forced to use the original location? I'm sure working in customer support is an awful job, but Dominque 866.787.7930 (Corporate office New Braunfels) didn't try to improve the situation. I'm sorry she has to listen to complaints all day, it has to have an impact on your attitude. Shop local! Avoid the chains! read more

If I could give this store a ZERO I would. We went in in October to purchase a couch, we found one that we liked and that would be delivered ASAP (it had a delivery date of Nov. 8th) which we needed as we had family in town and the holidays were approaching. November 8th goes by, no call or email regarding our order and we have no couch at our house. The delivery date continues to be pushed and pushed, I called the store, spoke to managers told them I wanted my money back. The call backs were few and far between forcing me to go into the store multiple times to get an answer. Finally, they pressured me and convinced me to SEPARATE my order so that I had something to sit on for Christmas, and out of desperation I agreed as they promised the first three parts of the sectional would be delivered on Dec. 14 and the other two on Dec. 26. Fast forward to today, FEBRUARY AND I STILL DONT HAVE MY COUCHES!!! Not only that but the two missing parts ARENT EVEN IN STOCK!! I have called the store countless times, I have spoken to corporate countless times until I spoke with a customer service manager who was extremely rude and disrespectful and told me they do not do refunds or exchanges and that I accepted the couches. When I told her I did under the premise that I would have a complete couch by December she told me that no one FORCED me to accept the couches into my home and that that was my choice!! I'm sorry, what?? Yes, no one had a gun pointed to my head but if I had known this is what would follow I wouldn't have. I have been told there is nothing they can do and the couches are not in stock and I have to wait another 5 to 7 weeks to see when they will become available!! So I will have waited 6 months for freaking couches I specifically picked because they could get delivered. I have NEVER experienced such poor customer service in my life. They trick you and lie to you to get your money. With so many other furniture option save yourself the hassle, frustration and disrespect and go with a different retailer. DO NOT SHOP HERE. read more

Terrible customer service after sale. Initial experience was good till it came time to deliver. We were moving into new house and ordered 3 months in advance. The day before delivery they called to say only 25% of order was ready and remaining would be following week. The next week came and only partial delivery again. Part of this order was a $4200 mattress and after sleeping on an air mattress for two weeks and Ashley delaying delivery for a 3rd time, we cancelled the item and purchased from another store. I had to go to the store for cancellation and store manager didn't have a clue what to do. He finally found the cancelation form and was very vague about what he wrote on it. I made it describe in detail the cancellation and give me a copy. He said I'll receive a check refund in 10 days. Well 10 days came and went without a check. I called the store on multiple occasions without answer and always got kicked to national customer service. They informed me they show no cancellation and I need to talk to the store. After being run around for a day, I had enough and disputed the transaction with my credit card company. Beware of dealing with this store. The sale process is fine but after that look out. Make sure to get documentation of all parts of transaction. I would have been screwed if I didn't force him to give me a detailed cancellation form. read more

I work in retail so long story short, as a consumer you have to understand there are a lot of hands that are involved with any transaction you do. That all being said, I think we can all give a bit of grace when mistakes happened. How you judge a company is how efficient they are at correcting those mistakes. Although my experience was very bad in store, a member of senior leadership called me directly. Apologized (and most importantly owned) the mistake. Corrected everything that day, and followed up with me every step of the way. Additionally, they informed us that it wasn't the first interaction like this from that store and based off of customer feedback they have had a leadership change. Long story: Leadership listens to their customers, makes adjustments based off that feedback and owns when things don't go right but most important fixes them quickly. That deserves an appropriate rating. read more

DO NOT ORDER ONLINE!!! Unfortunately I cannot give a zero star rating. January I ordered a bed for my daughter. I was told 2 weeks so we took her other bed down after 2 weeks not realizing that they were complete liars! Finally got delivery end of March, I had to hire someone to come put the bed together and they were able to schedule me end of April, thanks to Covid. I did not open the boxes b/c I didn't want opened pieces of furniture just laying around my home. When we finally opened boxes the headboard was busted badly. I called the Ashley customer serv line. After multiple calls, emails with the pics of the headboard, the pics of the headboard in the box that it came in (they tried to claim I did it), Attorney's on the phone, threats of a class action lawsuit, they finally refunded my money for that bed. MY CHILD HAS BEEN SLEEPING ON THE FLOOR THIS ENTIRE TIME BECAUSE OF THEIR DISHONESTY!! They were originally going to only offer me a new headboard but after waiting over a month and the promise of 2 more weeks, I grew tired of waiting. I WAS TOLD SOME VERY AWFUL THINGS BY ONE OF THEIR REPS. AND FINALLY AFTER MORE CALLS AND MORE THREATS THEY REFUNDED ME THE MONEY OR SO I THOUGHT! MORE LIES! BRANDON WHO CLAIMED HE WAS A SUPERVISOR IN THE ESCALATIONS DEPARTMENT LIED AND TOLD ME HE WOULD REFUND THE MONEY AND THEN DIDN'T BOTHER TO SEND IN THE INFORMATION. MORE CALLS AND MORE SCREAMING INTO THE PHONE BECUASE THEY ARE THE WORST COMPANY EVER!!! I DID NOT RECEIVE MY REFUND UNTIL 6/18/2021 AND HAD TO HAVE MY ATTORNEY ON THE PHONE AGAIN! I still need a bed and I was told going to the store would be better and faster. So I went to the Frisco 121 store. I ordered a new bed because this matches my daughter's furniture. We ordered a new bed on 6/12/2021, we were assured this bed was in stock and we should expect delivery by 6/26/2021. This is after I have repeated the story multiple times and was very explicit that I do not want to wait months again!! It is 6/28/2021 and I find out today that it was NOT in stock and they are waiting on a headboard!!!!!!! ARE YOU FREAKING KIDDING ME!!!!! I am beyond angry that this company doesn't have the ability to understand that LIES ARE UNACCEPTABLE AND DOING BUSINESS THIS WAY WILL GET YOU SUED! My child has been sleeping on the floor since January because of the sheer lack of honesty by this company!! They have refused to refund my money again! I NEED ANSWERS NOW! STOP LYING TO PEOPLE! REFUND MY MONEY!! read more

Terrible experience! The sales people told me that Ashley has 60 months interest free promotion. I trusted them and purchased furniture assuming they are telling me the truth. After a year, the bank started charging me significant amounts for interest saying that the promotion was just one year interest free! read more

Lol. This place is a f***ing joke. 1) I ordered the couch I wanted in store & my sales rep told me 6-8 weeks. Today is the 7 week mark, I call & my order will not arrive until JULY. I ordered the couch in the beginning of March.... are you kidding me. 2) the management and communication of orders is awful. The only confirmation I got was when I ordered the couch, I haven't heard from ashley furniture, at all. These people do not have their sh*t together & if the shipping time is 20 weeks... they need to be upfront with their customers. I will NEVER order anything from Ashley Furniture again. Period. read more

terrible service! they refuse to give a good phone number for this store location! , no one at this location picks up the phone! placed an order for a chair - told 6 weeks. then the website shows delivery for same item in 3 days. they took my money, no real phone number for this store location never pick up the store phone at number listed on website no way to get in contact with anyone at this location in frisco texas!!!! read more

Came in for two stools to match my current dining set from Ashley Furniture. Saw them for 75 (about 50% off) at Nebraska Furniture but came here to see if they had them and at what price since it is Ashley brand. The sales man Bobbie was actually very friendly and accommodating and went to ask a manager for a price match. Manager told him no, he didn't want to "lose money on 2 stools" but would give 20% off instead, despite company policy of price match guarantee. So we left the store. I then saw the SAME deal offered online at Ashley Furniture website for exactly what I was wanting. I came back in and asked the next associate to have the manager come over when they asked for the price match. He asked " who are we trying to price match this from." To which I responded, yourselves and showed the online website. He signed, said nothing else to us and walked away. No apology, no thank you for shopping here, nothing. I felt like this was deceptive business trade and very poor management at this location. While I am getting the deal and price I should be and am now awaitingdelivery, this is not a place I would recommend or intend to return to again. read more

Ashley Furniture is a total scam!! I have been waiting for a refund for over 3 months as well as waiting for my damaged king bed rails to be replaced! The salesmen and the store manager are dodging my phone calls and refuse to help! It is utterly ridiculous! read more

Yeah, that's the same email we've emailed 15 times with no response. You give the same BS automated response to everyone. Whether it be Yelp, Google, Facebook... etc. I've seen it 100 times. Never gets anyone anywhere. My wife and I have literally joined Facebook groups that are dedicated other CUSTOMERS helping you get your issues resolved based off their own experiences... because your employees do nothing. My wife and I have an interview with Frisco Live Magazine on Monday and NBC 5 on Tuesday. We'll be discussing every issue we've had with you but highlighting the part where you were racist toward me. Still waiting on a satisfactory solution. Still haven't received any calls from management. God awful. read more

This store doesn't deserve a star at all! Don't order from them...you'll thank me later! The salesman put my order in wrong. Then they said I left with my rug I ordered (which I didn't). I got a call from the salesman saying my order will be delivered on a certain date and when it didn't show up I called the store and they told me it wasn't scheduled for another month. And when it didn't show up then, I reached out and they had another date for delivery!! Then they told me I can pick up my rug, so I went to the store 40 mins away and they didn't know where it was so they scheduled me a emergency delivery & said they would give me a call in 24 hours to set the date. It's been two days and so I just called the store and they said my order is ready for delivery would I like to set up a date??!!! WTH! DONT DO IT!! read more

Bought some barstools and some side tables at such a great price and Tony who had helped us and greeted us since we walked through the door was such a big help and made the process a true walk in the park. Ask for him if you go read more

This is one of the worst furniture store. We bought our furniture in March and were told our furniture will be delivered the first week of April. We never heard anything and no one contacted us to let us know our delivery will be delayed. They keep promising our furniture will be delivered but till today we have not received anything. The customer service rep are so unprofessional and rude. Constantly giving Covid as an excuse is not acceptable. They boast they are the biggest furniture store but they truly suck. read more

DON'T COME HERE Bought couches, was lied about the timeframe of the delivery. When couches got delivered they weren't the configuration of what we wanted now have to wait another month for an exchange! Talked to a Manager named "Pete" to explain the situation and he completely acted like he didn't care about and he told me "it is what it is"?!! Ashley Futniture is a joke no wonder their rating is so poor. Pete should be collecting Unemployment. read more

If I could rate a zero I would! We have been waiting since November for our order. The Frisco store manager, Susan has the worst horrid customer service! She said she would get us answers and then ensure our order was expedited. Two weeks later-never heard from her. An associate called to tell us basically we are out of luck. Asked for Susan's manager to call us....and again it's crickets. Out $1000 and still no furniture! I never do business with any Ashley Furniture store again! read more

Great store with great, efficient salespeople. Furniture is quality-controlled, as they manufacture their own furniture (unlike other stores in the area that purchase low-quality pieces from abroad and mark the prices way up). I bought an Ashley-manufactured bedroom suit that is extremely high quality and looks as good as it did 5 years ago. They have long-term, in-house financing and discounts. read more

Needed to cancel an order 3 days after purchase, so tried to call them. 3 of 4 options on their phone system says "invalid option", the 4th rings and finally says "the manager is unavailable, leave a message" then no one returns the call. I drove 30 miles to cancel, they said it would take 7 days for the credit to hit my card. I waited 15 days, no credit. I again tried to call this Frisco store, didn't work again. So I tried to call the Plano store, got the same 4 options and the same problem. These stores must be about to close up permanently or file bankruptcy to go 2 weeks without phone service. read more

Negative starts. The original part of the "sales" was decent, then they fired my sales person. From them, NO one can be reached. I've tried every phone number under the sun for this store, and it tells me this extension can't be reached. Placed the order in November... told it would arrive sometime in Feb. Now, predicted for the end of April. I could be understanding in waiting but if I can't reach anyone at the stores, without having to drive another hour to go back to them, I'm sorry, but I don't trust your customer service. POOR POOR POOR. read more

Spent almost 10k since Sept 2p and only received a sofa and love seat! This is totally unacceptable! Called customer service and get different information every time. Saying they need to wait for this or that piece of furniture to come in. We finally got most of our furniture today, but still missing 2 pieces. Supposedly we were getting a full size box frame for free, but it wasn't in the order and now I have to purchase it somewhere else! Learn my lesson. Check reviews before you shop at a location. read more

Update! I ended up buying from Ashley direct. Ryan, the Director of our Texas Ashley Furniture's out here, even though he wasn't a sales guy was able to price match the King set, sofa and loveseat price that was offered by another website. He did a great job! nice guy, didn't B.S me to one of his assistants. I'm thankful he took care of me Praise also to the call center and delivery guys. Both focused and fast! The furniture is beautiful, The quality seems like it will last. Why I didn't give 5 stars: No apology from the Store Manager, I never even spoke to him once. If you are dealing with customers and they're not happy you must be humble and apologize. I'm not in the Furniture sale world but I could probably compare them to a car salesman by first impression Overall, Ryan told me they're a hands on family business. I support family businesses. I will do business again with them read more

I would give Ashley's a -10 stars if I could!!! 9 months since I ordered and STILL DO NOT HAVE MY ORDER!! ABSOLUTELY HORRIBLE communication!! Phone number extensions are all invalid, managers don't check or return calls from the "store manager voicemail', every time I have to check the status on my order, I have to drive all the way from McKinney to Frisco and ask IN PERSON! Going on my 9th MONTH, yes, that is correct, 9th MONTH of STILL NOT RECEIVING my order!! My order is "supposed" to be at the warehouse in ANOTHER 4 weeks (this changes each time I check on it) who knows if I will ever truly get it?!? I WILL NEVER do business with them again!! Needless to say I am CANCELING my order IN PERSON TODAY!! read more

Furniture quality is very nice and warranty is good. Brandon was amazing! He was very professional, kind and knowledgeable. As soon as we explained what style we were looking for he showed us exactly what we needed. read more

I had scheduled an appointment at 10:00 10/23 When I attempted to attend I could I could not find the store. I called for directions but nobody answered. I left a voice mail for the manager with no response. I was going to purchase a bed frame and mattress. I am so dissatisfied with the care I received. read more

Worst company ever! Never going to order another piece ever again. Customer service sucks, they lack communication skills, delivery drivers are rude, furniture shows up late and isn't even set up correctly, then they won't accept returns on stuff that doesn't even work! Asked them to fix the issue and they just ignored my request and told me to call a 3rd party company for service. #1 furniture company my ass! Can't believe they can treat people like this and get away with it. DON'T DO IT! Better off buying a used piece of sh$t on Facebook market place. read more

I am so very disappointed in your store. We went to your store in Frisco (Tx) recently to purchase an item to help in redoing a small room. We told the salesman we needed something small-- a small couch, a chaise lounge, etc, but it needed to be with STORAGE! We needed STORAGE! The salesman showed us a Realyn Twin Daybed with a large storage drawer. We checked it to see if it would meet our needs, the STORAGE DRAWER was usable for our needs--- so we told the salesman we would buy that. He said if we also bought the mattress now, he would give us a good price--- so, yes, we added the mattress and cover. We signed papers for the Realyn Twin Daybed that the salesman sold us---- with the large Storage Drawer------ the price shown at store on bed was $849. We looked at no other items, no other items were shown us----and we signed papers for our bed with STORAGE. And we were told, if not satisfied. we had 30 days for return. On delivery., when we opened the box , we saw no storage drawer. The person helping us, called on his phone and he was told "the storage drawer was a separate purchase!" What??? This call was made on delivery--- certainly within the 72-hr -- but not from phone number on receipt. We have been on phone with the store and your customer care service since then! My daughter, who made the purchase, is a single mother and nurse and because of January flu illnesses could not come back to store until later in January. She was told the store could do nothing--- only your customer care. Those calls have not been satisfactory. We were told since we had not made a complaint earlier--- our earlier calls to store were not recorded apparently--- and since it was past 72 hrs. there was nothing to do! We DID contact you earlier--- on delivery and also store calls. The mattress and bed box is all totally wrapped in our living room waiting for outcome---- would we wait so long to voice a complaint?? On one of the calls to your Customer care, the agent kept saying " you're not listening to me-- you signed the papers!" Yes, we signed papers for what the salesman showed us and sold us--- Realyn TwinBed with STORAGE DRAWER--- it was all about the storage for us! And nobody is listening to us--- the WRONG ITEM was delivered! The salesman that helped us, no longer is there--maybe he made other mistakes?? One of out last calls to your customer service, we spoke with Cecilia --- who offered us two codes--- to give us 20% discount and to order the storage drawer and she referred me back to store. The store said they knew nothing about a 20%, the codes were too short, and the storage drawer cannot be ordered. Only Customer Service can make orders. Then we are told this item cannot be ordered separately--- not available--- can't be done! You are a furniture store----can't be done?!!?! Our purchase receipt is for $1850--- for an item not usable as is! Purchase was made by single mom---- with one special needs child at home. A cost of an item ---not useable as is---is not in her budget! The Realyn TwinBed you delivered lists as $629!!! That's a $220 difference! Stuff is all still wrapped, return/exchange is our first choice ---but if not, at least get us a storage drawer!!!! I would like to add that the employees at the store --- Paris, Jade, Christian, Bo(?) have been polite but unable to assist. I have not spoken to manager there-- never time to talk!'. We are already making payments--- We accept our responsibilities. We have been misled, deceived, actually lied to. Please accept your responsibility and correct an error. I will be happy to change my review if you can fix the problem! So far, we have not been treated responsibly and feeling cheated! Don't leave us hanging here feeling cheated!! HELP!! read more

We have had the worst experience with the Frisco location. We bought our couch on 7/26 mainly because we were guaranteed that it was in stock and would be delivered on 8/9. On 8/9 we still had not recieved any notice on what time they were delivering so we called. After NUMEROUS phone calls, someone from the customer service line was finally able to tell us that the couch wasn't in stock after we were told it WAS and that it would be another 3 weeks before we could get it. We tried calling the Frisco location and could not get a hold of anyone until that Friday when we got a hold of Susan, the operations manager. Susan guaranteed us that she would call back within 24 hours to figure out what could be done about all the trouble we have gone through and the empty promises. It has now been a week with no contact from Susan dispite numerous calls and texts. It has been OVER a week since our couch was supposed to be delivered and we still do not have a solution. This is the worst customer service I have ever experienced. read more

BUYER BEWARE!!! DO NOT buy from this store! Had my sofa delivered November 11th which is supposed to recline on both sides. As soon as the delivery guys left I tried the recliner and nothing so I immediately called the sales guy Shawn Harber and he declined my call and told me to text him so I did as explained the recliners are not working and what do I need to do to get them to work. No response at all. So I called the customer service number that night and explained to him the situation and he said it was late and was nothing he could do but PROMISED he would have a tech come out the next day to look at. So the next morning I called back explained the situation again and was told I would get a call back within 24-48 hours to schedule a tech appointment. I received the emails to reschedule for November 29th. I called today to make sure my appointment was set and and the lady told me it was rescheduled to January 13!!! I was not notified at all of the change! I bought a $1700 sofa that was delivered BROKEN and now I have to wait 2 months to get it fixed?????? I asked to speak to a supervisor last week and was then told a supervisor would reach out to me within 30 minutes. Again to this day a week later still no call. Why promise me something you can't deliver on? I wish I would have read the reviews for this store before buying. I paid for their "white glove" delivery which stated it would be set up correctly. So dissatisfied with this stores customer service. Ridiculous store. DO NOT SHOP HERE. READ ALL THE NEGATIVE REVIEWS. Go somewhere where else!!!!! WILL NEVER SHOP WITH ASHLEY AGAIN!!!!!!!!' read more

HORRIBLE!! So many things have gone wrong with my order. Delivery is a nightmare. Customer service is even worse. There's no way to contact the store. No one ever answers the phone I called multiple times there's no way to leave a voicemail it is literally the worst! I've will never shop at Ashley furniture again. I schedule something to be delivered it didn't show up with the rest of my items no one has called me to figure out what's going on and I want to cancel the order completely and receive my money back. There is no way to get in contact with someone from the store. Money has gone down the drain for items it seems that I will never receive I am so hurt. If I can get this location zero stars I would do not let them trick you into buying anything from them. Attached is the amount of times I have called them TODAY without an answer from anyone! I do not live near this location so it has been a hassle. They essentially stole fr read more

Horrible experience with Ashley customer service and in store, been dealing with them in the last 3 months for the pickup and delivery and our furnishing specialist was Juan Harmon. Never ever shop there again. read more

After moving to Texas we went to pretty much any furniture store that was available because we needed all new furniture. To be honest, the customer service here surpasses all the other stores we went to. We were greeted as soon as we walked in and Gary took us around the store showing me things based on the style I wanted and the budget that I had. All the other places we went to just pointed us in various directions and just let us figure it out. You definitely get more for you money here because other places were a lot more expensive or also selling Ashley furniture in their store. read more

David was great and super helpful. He took mmmmm was patient and helped us pick out the perfect credenza and went the extra mile to make sure we were satisfied. Ayman, was great in helping us get financing set up. Definitely will recommend and be back for our next furniture purchase. read more

David Sanford was awesome! He was very knowledgeable and gave me excellent customer service! Go see David for your furniture needs! If i could give him 10 stars I'd give him 20!! read more

Jeremy Huser at Ashley HomeStore was an absolute pleasure to work with!!! I HIGHLY recommend him! He was SO helpful and we found everything we were looking for in a one stop shop! read more