The sales people were very helpful and patient. I found and that I liked. It has been delivered, and the delivery was seamless. The delivery people were friendly, competent, and communicated well. Over a while it was a great experience. read more

They are not inclusive. We took our kids with autism there for their group outing. Our kids were well behaved and walking around the store. The staff PUT THERE HAND ON ONE OF MY COWORKER and escorted them out of the store. read more

I was thinking about getting a memory foam mattress, but Ty suggested a better option for my needs. I purchased the Temperpedic hybrid with the adjustable base. Delivery was easy and included taking away my mattress & boxspring , as well as assembling the new base. My only criticism is the bedding package that came with the mattress is not the best quality, given how much I spent on the mattress. I also expected a mattress protector to be included too. So far I'm adjusting to the mattress and it seems like it's better for my back than the "old" bed. read more

Nice experience all around. Friendly staff who took the time to show us many options until we found just what we were looking for. Delivery was a breeze.....they showed up on time and set everything up very quickly, taking the time to put down blankets to protect our floor. Delivery guys were top notch! read more

Excellent customer service from sales to delivery! Delivery was quick and the team kept me updated as to time.

Had a bit of a rocky start- found a couch I lived, but the delivery kept getting pushed from the warehouse. I went back into the store to see if there was anything in stock around my price range that could be delivered asap. ( we had just moved over 1000 miles & had no furniture for 3 1/2 weeks). They were very friendly and helpful. I found something that was delivered within the week, and I love what we picked out. Thank you so much for the help, ladies! read more

Bought their insurance on the furniture. I've got nothing but the run around from them and insurance company Protect All By GBS. Don't buy the insurance not worth the hassle. I'm still fighting it. Will let you know what happens. read more

My husband I bought a new bed frame and mattress in March from Ashley Furniture HomeStore. We should've known better since we had a ton of issues last time. However, we didn't want to have to replace the dressers and nightstand considering we just bought them a couple years ago. So we went with the same brand but different frame in a King size from our Queen. The mattress got delivered a month later. Which was great. Except, we had a queen frame that wouldn't fit the king so it sat up against our bedroom wall until about a month ago we got 2 twin frames to use as a box spring and slept with it on the floor. Flash forward to a month ago when Ashley's delivered bed but no hardware. So, from March, up until today, my room has had some type of bed leaning against the wall. They FINALLY, 6 months later, got my deliveried AND put together, most of the way. Support boards and the top of the headboard is missing . I'm disgusted with @MorrisAshleyHomeStore yet again. Now, on a positive note it looks amazing and is EXACTLY what I envisioned. Just sucks that it took so long and was such a headache. Thankfully, the next time we purchased bedroom furniture, we'll have to replace all of it and it WONT be from here. read more

Ashley Store - Furniture Stores Near Me - Mason, Ohio

We got a recliner sofa. The sales people were knowledgeable and the sale price was a bonus on just the sofa we were looking for.They delivered as promised without incident. We did not get the warranty. We'll have to wait before commenting on the quality and durability of the love seat. Gary O read more

Sherry was very professional. My dining room table took a week to receive and the delivery men were so prompt.,courteous and friendly. I am thrilled with Ashley and will not hesitate to use them again. Sincerely, Sue Newell read more

First thing's first, I love my furniture. It looks nice and is very comfortable. I had a few issues during this process. 1) Our salesperson charged us for the $300 extended warranty after we declined. It was brought to her attention and she told me she would refund it that day. It was not and it took 3 phone calls and a trip to the store to actually receive a refund. 2) The furniture arrived scuffed and with holes in it. We declined receiving it in the state it came. The delivery men, whom are contracted by Ashley, tried to talk us into keeping it instead of immediately reloading it on the truck. The second delivery went much better, the furniture was in good shape and the guys were great (different company). All in all, not sure we'd buy from Ashley read more

I really liked Zach at the new store. I happened to go there on te first day of opening, and he was to the point and informative in helping me find a sleeper. Delivery was smooth and right on time. I got the Rannis in the white version, and so far I am very satisfied! The cushions are firm but giving, and the mattress is surprisingly comfortable. I also like how the bottom cushions can be washed by unzipping the fabric. Overall, exactly what I hoped for my studio as this couch is 76 inches long leaving me with a kitchen and family room setup! read more

Absolutely terrible customer service I have been going in and calling their warranty company for a YEAR for my damaged furniture.Everytime the sales associate and manager in store look at their log and see they have not called me back worst customer service I have ever received. I definitely would not recommend purchasing anything from this Ashley store . read more

My husband and I went to Ashley in Mason. As soon as we walked into the store the salesperson hounded us. We told her we were looking and saw a bed we liked, the salesperson came straight to us. She is new to the store. We ended up buying the bed and we asked if a box spring was needed for the model we liked and we were told no. When the delivery came, the delivery person said a boxspring is requires. We also needed a sofa bed hauled in which she said they would haul it. We've been calling the store multiple times to get this issue resolved, but have been getting the runaround. I would not recommend this place to anyone. read more

In May I ordered a couch through Ashley. It said it was in stock on the website. Two months and many phone calls later, they finally tell me it's back ordered and won't be available until middle of September. The online customer service would take no responsibility for the blatant lying about availability and would not guarantee that it would be delivered in September. She told me to go to the store and find one there and exchange it. So I did. Initially they told me that there was nothing they could do because it's two different companies. ANOTHER blatant lie. I said it says the same name on the building and how did you pull my order up if it's different stores. They both say Ashley, just ridiculous. Then of course they have nothing in stock. This store/company is a racket at best. Do your business elsewhere. These guys will take your money, pay their commissions and forget you exist. No one cares that I haven't had a couch for two months, that I've had two birthday parties and the 4th of July with no couch for people to sit on. All when they advertised it being in stock. AVOID read more

Ashley Store - Front door - Furniture Stores Near Me - Mason, Ohio

I spent in excess of $3,000 on what I was told was a quality recliner and matching sofa. I even purchased their "protection plan" to the tune of $300. I was told when I purchased that plan that if "unused" would be refunded. I complained within my window for a full refund but they think it goes against the plan. I should not only be allow to return the furniture but also be refunded my "protection plan". The recliner is a "lemon". Ashley's has sent parts and repair personnel 7 times. This takes me away from my job every time. This has been going on for almost 2 years. I have repeatedly asked for a refund and have been ignored. My next step is to contact a lawyer, which I have on retainer. I DO NOT RECOMMEND and would stir clear of Ashley's Furniture. read more

We got a recliner couch. The sales people were knowledgeable and the sale price was a bonus on just the couch we were looking for.They delivered as promised without incident. We did not get the warranty. We'll have to wait before commenting on the quality and durability of the sofa. read more

What I like about this particular furniture store is that there is a lot of variety availabke. First, there are a variety of styles from contemporary to traditional and when you're not quite sure what you're looking for, like we weren't, this is really helpful. Also, they have many different price points available. This means weather or not you are looking for an $800 sofa or a $3,000 sofa, there is most likely something in your price range. They sell mostly living room and dining room furniture with a sprinkling of office and bedroom furniture here and there. They also have a large mattress section of the store as well as an area devoted completely to kids furniture. The only criticism I have of this place is that I wish they had a larger inventory. They are making great use of the space they have however. read more

This may be the worst customer service experience I have ever received anywhere. I purchased $3,000 in new furniture for my bedroom. The store experience was great. Austin was spectacular and very helpful. After that it all went downhill. When my bed got delivered there was something wrong with it. I had been told by multiple personnel at the store that the bed I bought did not require a box spring. But it actually did. It took three separate teams to come out and figure that out which took about a month. The customer service agent was very apologetic and said that she would get a box spring delivered right away free of charge. I understand mistakes are made so I was very understanding. However, when the team came to deliver the box spring they actually had no clue they were even supposed to be delivering a box spring! They thought they were looking at the bed again... When I called to see what's going on they told me that my order had slipped through the cracks and they had forgot about me. On top of that they said they wouldn't be able to give me the box spring for free. As I was extremely frustrated at this point I just paid the extra $150 for a spring to get delivered. They told me it would be delivered January 22 which was another ten days out. Now we are going on over a month since I've been able to sleep in my bed and come the day it's supposed to be delivered I get no notifications and when I call they say that they don't even have the box spring yet and it won't be delivered until the end of the week. The communication with this company is by far the worst I have ever seen. I can assure you that I will not be furnishing the rest of my house with this company. It has been the most frustrating consumer experience of my life. read more

Our associate at the store was friendly, helpful and professional. She answered any questions we had. The mattress was delivered during the specified window. We received calls and texts letting us know how far away they were, which was very helpful. The delivery team was professional and efficient. I am so happy with my mattress and the service I received. read more

BUYERS BEWARE!!! Lies, lies, and more lies from the managers at this store. Their communication is awful, as they do not return phone calls or even answer their calls. I also called and emailed corporate, but this is an independent franchised store so can't get anyway with them. They delivered the wrong mattress the first time. They second time they never showed up because they had the wrong address. And I cancelled the order, but still haven't received a credit on my credit card. So I filed a report with the BBB and FTC. read more

Horrible service, very un honest about price of my new mattress. Multiple delays getting a delivery date. I had to email the President of Ashley furniture to get a delivery date. Now my name is mud and I was charged double the price agreed on in the store with the GM. It all started due to a defective mattress I got there 4 years ago. But some how it's all my fault because I emailed the President to get a delivery date set, due to the defective mattress was killing my back after having back surgery. NOW I NEED ANOTHER SURGERY BUT MY HEALTH DOESN'T MATTER I SHOULDN'T HAVE EMAILED ANYONE AND JUST WAITED FOR ASHLEY FURNITURE TO GET AROUND TO DELIVERING MY NEW MATTRESS!!! read more

Spent several hours trying mattress' for my mother. Sales were good and a free base. Sales staff were helpful, kind and patient.

The shopping experience was nice. The staff was helpful selling the furniture, but it all changed when it came time to deliver it! We spent over $7000 outfitting our new home and were looking forward to having it show up. I spent the day waiting for them, I get a text saying they are 30 minutes away. About an hour passes, so I call their customer service and am told they have the wrong address, so, too bad. It won't be delivered today. No apology! Come to find out 3 days later, they did have the correct address, but there was construction on our street, so they just decided to not deliver it. No phone call or anything. Now 4 days after expected delivery we still don't have it. They say they cannot schedule delivery for 3 more days! I am beyond frustrated seeing as how they knew we had company from across the country coming to stay today! read more

I'm handicapped and it's difficult for me to get out and shop. I needed a new bed and mattress and my salesperson went through my personal specifications for a mattress and my personal style in furnishings and recommended a mattress and bed that fit my requirements. They delivered my order within four days. I loved the mattress but didn't care for the bed. She told me to go online and choose another bed. I did and they came and picked up the original bed and brought the new one within four days. read more

Mason Ohio store has scheduled three deliveries of my bed ... But the bed is still not in my home. First delivery had a damaged headboard. Second delivery was a different headboard but nothing else. Third delivery (scheduled today) was not fulfilled. I WAS SKIPPED. I paid CASH. You'd think AshleyHomeOH@gmail.com and their Mason OH location might have been able to make my furniture delivery to me. read more

The dresser that just got delivered has scratches on it and the delivery guys didn't even wait for me to look at the dresser in order to refuse it so they would have to take it back read more

Ashley Store - These are the scratches on the dresser - Furniture Stores Near Me - Mason, Ohio

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DO NOT ORDER FROM THIS LOCATION UNLESS YOU WANT TO WAIT 3 MONTHS FOR FURNITURE! Just a fair warning...I ordered a full living room set early November (couch, loveseat, coffee table, tv stand, ottoman) with GUARANTEED delivered 3 weeks later on December 4th. Call to check on my order the 1st of December and EVERYTHING EXCEPT MY COUCHES were in stock. Couches can't be delivered until the 20th...ok fine. I set up delivery and call the 2nd week of December to check on status. Suddenly coffee table isn't there and can't be delivered until January. Ok fine..... called again 3rd week December to check on status again and now my TV stand and bench are missing and can't be delivered until January...hmmmmm? Both times I've talked the the store I was told my items were damaged and that's why they were pushed. HOWEVER customer service has NO RECORDS of any damages to my items. So where did they go if nothing was actually damaged and everything was ready to deliver the 4th? Seems like each time I call a different piece of furniture goes missing which is strange since EVERYTHING EXCEPT the couches was ready the 1st week of December. Pretty sure my items have been given to other orders and I'm getting increasingly annoyed. Absolutely ridiculous to wait this long and have this many issues with an order. Such a shame because we ordering went off to such a good start and then went downhill. NEVER EVER UPDATE 12/27 - couches and coffee table arrived....coffee table is damaged! Went in to talk to manager the next day and the rest of my furniture has been PUSHED OUT AGAIN. What the actual fuck. Send help. How is this place in business still? Hope to god this is a one off and everyone does not have to deal with this UPDATE: 1/3 - TV stand delivered. coffee Table and Bench pushed out another week UPDATE: 1/11 - 2 months later we finally have furniture. UPDATE: 1/17 - Been waiting for a manager to call me back to discuss compensation. They were supposed to call two days ago so I finally call them. Manager is unavailable. Calls back at 8:30 on Friday night to leave a message. They regret to inform me they can't do anything at the store level and hope I have a nice night. read more

Drew, the salesman, was great. We purchased 4 counter height stools in early July. They had 2 in the store. He called the warehouse and was told we could pay for delivery or pick up in Dayton. It would take 10 days. I asked if we could take the 2 home and pick up the other 2. No. We waited 15 days with no word at all about our stools. We called customer service, which required a lot of time on hold, being cut off, and calling back, and finally reached a live person who said they wouldn't be available until sometime in September ... at least 10 weeks after our purchase, rather than the 10 days as promised. We cancelled the order. When we made the purchase, they charged our credit card within 24 hours. We waited a week and still no credit had been issued, so we initiated a dispute for the original charge with our credit card company. It still took them 2 more weeks to issue the credit on furniture they never delivered. Stay away from them. 1 star only because I can't leave 0. read more

This store was a nightmare to deal with. Management never got back to me after months of calling and emailing. Furniture took months longer than estimated. I got multiple items on different days and 2 mistakes happened including a truck cancelling and then messing up a one item return. I will never return to any Ashley home store which is their loss as I've spent a lot here over the years. You can't get ahold of anyone and for lack of better wording they simply don't care. read more

Very dishonest company with salespeople that will LIE and say anything to get you to buy. Purchased a mattress. Salesperson said if unhappy just call and we can return or exchange. Had it one week decided I wanted a different (and less expensive) mattress. Was told I cannot downgrade. They would be happy to exchange it with no refund on the difference of $700. Also very unprofessional delivery. AVOID!!! read more

I bought a leather sofa and love seat from Ashley furniture (Deerfield Plaza- Mason, Ohio) in November 2020. They were delivered January of 2021. I moved out of state February of 2021. In June of 2021, I stood up with my hand on the arm of the leather sofa. The arm of the sofa gave way, and smashed down. There is some sort of frame damge. (I was temporarily on crutches and needed the support as I stood up. I am not a big person, so it was not a lot of pressure on the arm). Ashely furniture customer service told me the one year manufacturer warranty will not cover it since I moved from the original delivery place. The 5yr warranty will not cover it since it is frame damage. This is such poor workman ship. I do not have kids, and have not been rough on this sofa. Also of note, when it was delivered, I noticed that this particular arm was slightly crooked. I thought it was no big deal, maybe just coushining not level. I should have said something right then and there. It seemed like such a minor issue, but apparently it was more. I am absolutely disappointed in Ashely furniture. They clearly manufacter products with extremely low quality and will not fix issues that are due to their poor quality. read more

If you need any furniture don't buy any from here because you'll never get it it takes them months and months to deliver things and they keep pushing the dates back absolutely ridiculous. Will never buy anything from them again read more

My husband and I just bought our first home and didn't have any furniture to fill it. After looking around at other stores we decided that we liked the sales guy at Ashley. He treated us like humans. We went back in on June 30th. We decided to purchase pretty much everything we needed for the main floor. Couch, oversized chair, kitchen table, dining room table, 6 chairs for that table, entertainment stand and a rug. And protection plans.. On July forth we decided to go back in and add the recliner my husband was lounging in with our daughter. We noticed they were giving away pretty cool gifts for spending over 4 grand. We asked if we could get that gift since we just ordered the furniture and none of it has even arrived yet. We were told no because we ordered it too soon. We should have returned everything then. Since that is their customer service. Friday the couch, chair, rug, and kitchen table arrive. The rug was wrong. Had to send it back. No biggie. The table had a huge blemish on its side. The delivery guy told me to go to Home Depot and get the putty and paint to fix it. I told him not, we didn't buy new to have to fix it. He went out to his truck, got the supplies and fixed it in front of me. I said I was sorry but he needed to take it back. He said ok. And took it. But told me to tell them that I just didn't like it. I went up to Ashley and complained that they fixed it, tried to get me to keep it, and then told me to lie about it. Fast forward to today. Same two guys delivered a "new" table. I'm already uncomfortable because I complained about them and now they are in my house with my baby and me. But ok. I point out the SAME repaired blemish. He's like, "wow you have good eyes." Being uncomfortable I let the table stay. Looking at the before picture and the bow picture, it's obvious I was given back the same table. Waiting now for my husband to get home. We are heading to your store to cancel the rest of our order and then can pick up the table. This was the cheapest of our purchases. A bit over $300. It's the table for every day use so we wanted something less expensive. Hope the $300 "save" on your part was worth the other 4 grand your sales guy will lose. Plus I waited another delivery window to get the same item back. I have contacted Ashley furniture two other ways and no one has gotten back to me. Though this is a delivery issue, we feel like we were made to look like fools. read more

Bought a couch in 2017 and paid for the warranty. They tell you it covers all damage except for pet damage. I filed a claim for damage caused in moving and they say it is not covered because "Damage obtained while the furniture is in transit" read more

I've made a purchase with Ashley furniture before and was quite satisfied so when it was time to make another furniture purchase we decided to go back. We made a purchase on Saturday, December 28th with a quoted expected date of January 16th. I called for an update after the expected delivery date as I'd not heard anything from the store regarding the status of my furniture. I'd elected to pick up the furniture to save on the shipping cost. Time and time again I got the runaround on when the 2nd of the 2 end tables I'd ordered would be available for pickup. Finally, on January 24th the Mason store let me know that the other table should be at the pickup location. My gut told me to call before driving to pick them up so I made a call to confirm. Sure enough, I was informed that the table was damaged in transit and was refused at the dock. Completely frustrated at this point I called to cancel my order. Since I paid in cash (never again) I was told that I'd have to be mailed a check. I frustratingly accepted this offer. It has now been 14 days since my cancellation and I've yet to receive my refund. I was told the last time that I called that the checks typically arrive 7-10 business days after the refund was requested. Today I called (the 10th business day) to be informed that the check was cut on the 27th but not mailed until the 30th. They couldn't provide any tracking information. I understand that things happen and furniture can be damaged during transportation and all of these things are out of the control of the staff that work at the Mason site but this has been a terrible shopping experience. I'll certainly think twice before making my next furniture purchase and will never pay with cash again. read more

We purchased an item and after purchasing the entire process was littered with poor service. I don't care to explain it all as it would take too long but below are things that happened. -damaged drywal -damaged table (they had to deliver another one) -wobbly chair (they wanted to repair instead of price brand new chair) -no call backs on 5 separate occasions for various topics spanning 1 month. -financed us for 24 months instead of requested 12 months -Manager will not call back, 3 separate occasions. -Spoke to manager once...would not price match due to 24 finance verse 12 mo finance rule. -no call back from district manager -Manger incorrectly told me to call corporate about price matching...buy according to corporate they do not handle any local store level matters because they are corp Ashley and the store is franchise Ashley. I assume store manager knew this? -corp store gave me number to call to solve matters for franchise but that number told me that they do not do anything for the stores. Overall the entire store is just poorly run...sales staff are really nice but that's normal. My only hope is that the table is not of poor quality. But the silver lining is that due to their refusal to price match, and according to their policy, the item is completely FREE. I do wish they would have honored their price match policy, but on the flip side, free furniture is hard to complain about. I would have preferred a more friendly interaction though while paying the fair price. read more

We didn't order our furniture here originally, we ordered at Tri County (big mistake). If you want to know details of that horrible transaction, it's posted on Tri County Ashley furniture Yelp reviews with one star. Sean the manager at Mason was so nice as to help me figure out how to deal with the screw up salespeople at Tri County even though he will not be getting commission. I am truly thankful for their help even if it doesn't solve the problem at hand. They answer their phones within 3 rings (very thankful considering Tri County doesn't answer theirs within 45 minutes and they have full voicemails). I 100% RECOMMEND SHOPPING AT THIS ASHLEY FURNITURE STORE. Even if Tri County is closer, it's well worth the drive. Fantastic customer service. I will be ordering from this store in the future. read more

My husband and I purchased about $16k worth of furniture at this store. Our couch/ottoman set was super defective and we called the store back to let them know. They sent somebody out to examine the furniture and declared that it WAS defective. They said they'd replace our furniture for us. However, this location has yet to replace our furniture after 6 months since we first reached out. The employees keep telling us that they'll call us back and then they never call back. I call back again and again they say to hold on and that they'll call me back, and they never do. 6 months of this. It's so ridiculous that we are stuck with this defective couch set that we paid so much for and can't even enjoy it. read more

They will lie to you the moment you make a purchase. You'll get 3 different ship dates. Home office, in store personnel and the delivery department. I had to take off work and they canceled my delivery last2 days before. I would never return as a customer. read more