We go in there and pay cash 3500.00 for a reclining sofa and loveseat, most of the experience was okay until the end when they were not suppose to charge me for delivery but they added it on and charged my debit card, the said now there was no way to change it. They took me up to the office manager Red and he promised it was pending so he was going to change it and it would post minus the delivery fees, he said it could take 5-6 days. It took 4 days to post and of course he did not do his job and my account was charged the total with delivery. I called up to the store and he had no empathy that he messed up and said that he was going to have to put another ticket in and someone would call me to process a refund in another week. I ask him why it would take so long for there error and all he could say is what do you want me to do, I ask for my money and he said there is nothing he can do about it and I just have to wait for another week or two until they decide to refund hopefully. Horrible customer service. read more

My first time ever furniture shopping and Randy L. made it an absolute breeze! He was so helpful and made the experience fun! I will only go here now for all my furniture needs. I was in and out in about 30 minutes with a killer deal on a Sofa and Love seat! Thank you Randy, you're the best! read more

Do not go to this store. The customer service is horrible. The manger Mr. Smith is dishonest. He first told me he cancelled my order per my request. But I said please give me some proof or number I can call to make sure the cancellation order has been processed correctly. I don't want furniture delivered claiming I have not cancelled. He said he didn't know a number for customers to call for cancellation. But he cancelled for me. And he can't give me any proof. I though he must be new to the store and shock he would say there is no number to call to cancel. So finally upon my repeat request, he wrote down his name to show that I have spoke to someone for cancellation . The next day I found the 1800 number and called and cancelled it one more time. The lady on the phone was nice and cancelled both of my orders. But a month later, after several in person store visit and calling customer service , still no refund. I found out some employee in the furniture store changed my phone number so no one could call me for refund. A lady on staff was nice and trying to change number for me during one of my In person visits. She said someone would call soon but 7 days later still no call. It seems like it's just a scan trying to rip off customers. I'm going to BBB to report this misconduct. It shouldn't take so much trouble for a consumer to get a refund. And I do not appreciate the manger lying to me right in front of my face saying he gave me the number to cancel wile he intentionally tried to tell me there was no way to call and cancel during my first in person visit. (By the way, it turns out Mr. Smith is the office manager. I mistakenly believed he was new on staff and didn't even know Ashly number) read more

Came in today to look for a mattress and foundation. Our sales person was Ronald and he was attentive and helpful. Until we were doing the transaction I didn't like the way the girl at the desk was talking to him. Very rude and unprofessional!!!!! It was very awkward for me. As she was handing me change, I said thank you and she didn't even care to look at me. read more

I had the poorest experience with this store. I should say the terrible service from the salesman! He smelled of beer so badly it made me sick!!! I didn't know they allowed employees to drink while or before working. I was in to purchase an entire bedroom set on Friday but I could not stand talking with this man! If I'm correct, I think he introduced himself as Darrin... I had to leave. I will not bring my business back there again!! I will not bring my money to a business that condones drinking while working and or driving! Sorry. I couldn't not say anything. It was complete disgust. I can't believe my children had to see it. read more

My wife and I just moved into our new home and had gotten rid of our old couch and loveseat. We had a budget in mind when the time came to start looking at new furniture. My wife went to the Redding store after work one night on a whim after hearing that they were having a 50% off sale in July on the radio. That was the first gimmick. After being followed around for an hour by a friendly but hovering salesmen whom my wife quickly dismissed so she could text me about a piece she found on sale, we both agreed to buy it that night. When my wife let me know that we couldn't get the couch delivered till next week sometime, I was a bit peeved, but willing to work around it so we could have something in our living room to sit on. They also don't deliver Friday or Saturday to our location (which is only a half hour from the Redding store), which also sucked. The salesmen informed my wife the delivery fee to Anderson is $70, which I found to be a bit high, but we were willing to let that slide at the moment. We were told we would receive a call to schedule our delivery the following week. Two days later, we receive said call informing us that our "delivery window" is on our chosen date but from 3-7 pm. Not only did the salesmen hide the fact that you cannot choose a delivery window of time, but that was not going to work with our work schedule that week, so we called to see if we could get an earlier time slot. We were told by corporate that because we live "in the boonies" and that our furniture is being delivered all the way from Stockton, our order at the soonest would arrive at 7 pm that night. After fighting with customer service at corporate and getting hung up on, I told them to cancel the order. I also contacted the Redding manager and let them know I wanted to cancel our order. A day later, my wife received an auto text from Ashley still confirming our delivery. She called on her lunch break and told corporate again we did not want the delivery due to our horrible customer service experience. She then asked for a refund. She was then mysteriously rerouted to the local store where she spoke to the store manager Katrina and was informed that we would have to wait 48-72 hours after our delivery date to receive a refund. I found that alone absolutely ridiculous considering every other corporation either gives in-person or remote refunds same day. Another 72 hours pass and Sunday afternoon rolls around where we are out and about. Then Ashley Furniture calls and leaves a voicemail regarding processing our refund. My wife attempted to call them back minutes later and had to leave 2 separate voicemails for them. I'm fuming at this point from the awful level of customer service they have at the corporate office and the fact our hard earned money is being held hostage with this awful company for over 3 days. We plan to file a dispute with our bank and force a refund Monday after reading other bad reviews on this same issue from customers across the country. DO NOT SHOP HERE ITS A SMOKE IN MIRRORS GAME. Everything is routed to corporate where it goes to pot from there and they hold onto your hard earned money so you have to fight forever and a day before trying again somewhere else. To be honest, their prices are the same as the other game in town who have same day delivery and superior customer service. We will never step foot in this store ever again. Worst furniture buying experience ever! read more

If could leave negative reviews I would. This place is a complete joke. I would strongly suggest going somewhere else. The sales person who helped me(I will not name drop) completely ordered the wrong couches as well as left an item completely off the order! And as lied about how the furniture will look! On top of this we called the sales person back directly to ask why the order was missing our coffee table to which he replied we did not ask for it! The sales person blatantly lied blaming the paying customer instead of taking ownership for his failure. We waited 6 weeks to get the damn furniture and it was all wrong. I Immediately called to cancel as they do not deserve to have any business. And they would not refund me. I was told I would have a refund in a week! Mind you I paid for this 7 weeks ago. I called back after waiting over a week with no refund and was told my order was never cancelled and it would be another week! They are incompetent crooks! Do not go here! Update cancelled my order June 2nd and just received a refund July 27th. After multiple calls. Almost two months is unacceptable. read more

This place is a SCAM! They have no integrity and are completely unprofessional. They advertise a sleep guarantee for their mattresses for up to 120 days. We have been trying to return our mattress for the past month, we call every day to speak to the manager, and they beat around the bush and are unable to tell us how to return. We keep getting told they will return our calls and they never do. I am out of resources, and am now running out of time, meanwhile being stuck with a horrible mattress that has even caused back problems. read more

Shelby Erickson is incredibly unprofessional. She gives false information to families and then demands that she not be blamed for it because she can't change the numbers she created. we have paid $1400 on a bed that only cost $1100 and we still owe $800 because Shelby chooses to increase rates and blames her coworker for it. This company can do much better with choosing who represents their finance department. I will never go back to Ashley Furniture. read more

Since the moment I walked out of that store I have regretted my purchase and will never shop at that store again. They tell you everything you want to hear and stand by none of it. I guess a red flag should go up for a business offering 50 dollar gift cards for a 4 review! I would select Zero but it is making me choose at least 1 read more

If you are reading this you are probably thinking of buying furniture from this store, STOP!!!! Don't do it!!! They are over priced, bad quality, they don't stand behind their product, no customer service, you can never reach them by phone, they are shysters, I have never in my life written a bad review but I felt the need to warn others. I am 63 and this is the worst company I have ever had to deal with. I even purchased the protection plan and they don't stand behind that!!! I bought my couches 6 months ago , I filed a report on my protection plan 6 weeks later and still haven't gotten them fixed and they refuse to let me reselect! I have to make a special trip to the store just to talk to someone because they NEVER answer the phone and if they do you get the run around. read more

This is my second time buying from this very reputable company. This review will be for both experiences as they were both five star in all aspects. I bought a sofa and recliner on Their Presidents' Day sale and followed up with an adjustable base and mattress this Memorial Day which was also on sale. The staff is great there and not pushy at all but they don't ignore you by any means. Management had changed but both times they worked with me to get the best deal possible and believe me I did my research both times and they wound up matching any online deal I found and in both cases exceeded the savings I thought couldn't be beat. When buying a bed you can't really rely on online reviews because the product is to subjective and I don't have the time or desire to even think about dealing with returning these large item purchases if I can't find a showroom where I can try them out..That's why I chose Ashley for my purchase the second time around. I could try the large selection of beds in store and with the sale and service it's really a no brainer. read more

Amazing customer service. Incredible deals. We got a beautiful sectional for an incredible deal. Was really impressed with our sales man Kevin H. Was kind and not pushy at all. We are so grateful and we will be back. read more

We recently purchased a sectional, two end tables, a coffee table, and rug. Kyler C. was amazingly patient with us, while we shopped, even helped us rearrange the store, to try different styles of tables and rugs with the sectional! When we had questions he wasn't sure about, Chris R. stepped in to make sure we had the correct answers. We really felt they gave us the best deal we could get. Our delivery was scheduled, and was made on time, with a couple different confirmations, to make sure we were still good with that time. I honestly can say it was the best experience we've had when shopping for furniture. read more

We ordered table and chairs. They delivered the table but the six chairs were put on back order for three weeks which we accepted. After two weeks we were told that it would not arrive for a couple more weeks. Then, just three days later, we were told it would not be available for at least one month longer. At this point, we wanted our money back and asked them to pick up the table for a full refund since it was a set. They refused saying that it was not their policy -- even though they should not have delivered the table without the chairs because it was one set. Then, after going to upper management, they told us if we repurchased from their store we can get a full refund (they must think we have some screws loosed!) We told them that we were not interested and then they said they will reinburse us for the undelivered chairs but not the table. Their only concern was themselves, and we will NEVER shop Ashley Home Store again. Their customer service is terrible -- and now we have a table without matching chairs! STAY AWAY FROM THIS STORE!! read more

It's just a joke.....My 4 month old table looks like I've had it 20 years. Only 2 seniors living in home. Cleaning table dissolving finish. Horrible waste of money read more

Not good, is an understatement! I have never shopped at an Ashley Furniture Store before, however recently saw potential pieces online, and as always, wanted to give my business to the local store in town first. I was greeted by a man who directed me to where I needed to go as I am in need of 10 bar stools (and more!). After seeing the selection I chose 2 different types that could possibly work in my kitchen. At that time I had two men, the greeter and a salesman join in to talk with me. I asked what their return policy was and they said they didn't have one- ALL SALES FINAL. I then asked if there was in-store credit to exchange any items that didn't work for me and was also told they did not. I was a bit flabbergasted to hear that as it didn't seem like that store would have that business model. The greeter mentioned they could potentially allow me to place a deposit on the two stools I was curious about so I could take them home and see which one worked for me. I thought, hmm, ok? At this time, the salesman told me that they had a deal which could potentially give me 10% off of the sale of my stools if I were to buy a TEMPURPEDIC mattress (I could care less). In short- I told him I do not like Tempurpedic mattresses as they hurt my body and I got rid of the last one I had. He looked at me like I was crazy and continued to try convincing me with his explanations so much as I felt like he was arguing! If someone says they don't like a product because it hurts them- drop it! I couldn't believe the run-around I was getting and asked to speak to the manager. I got the "lower-level" manager and proceeded to tell him I was interested in a couple stools and not sure which one would work and asked about the deposit service available. He looked at me and said they didn't have such service and even asked the general manager and he confirmed the information I was presented with was, false. I asked if they had an exchange policy and he said no, then, said yes, because they want to service the customers right. With that. he admitted they in fact DID have an exchange policy!?! Which is it I asked? I then wished them a good day and left. I have never had such terrible service enough for me to write a negative review ever, but if this helps anyone looking to patron this Redding store, think twice. I left there wondering if I was discriminated against because no one understood I was truly interested in buying from them today and dropping $$$$ plus dollars, in their store today -and not on a Tempurpedic mattress! To the GM, I truly feel for you, good employees are hard to come buy, but if my employees made customers feel as they did to me today, they'd get the boot! They are not representing your beautiful store I'd like to shop in, as it should be. read more

We are not happy with our sectional and we called the day after delivery for either a refund or exchange. Ashley will NOT DO ANYTHING ABOUT IT! read more

The level of professionalism is amazing. Jason and the manager were great to work with. They helped my wife and I find a great sectional for our living room. I loved that they were not hassling us and were very patient with us. The financing and deals were unbelievable. We appreciated their honesty and kindness. The deliverymen were also great. They came earlier than expected and were very professional. I highly recommend this furniture store. They will work hard to find you a great deal and will not BS with you. Thanks for everything!!!! :-) read more

I promised the manager a review on Yelp, I'm not sure he'll like this one. The store and sales person were fabulous. She helped us find exactly what we needed for a great deal. But...delivery was a problem. They came as stated the first time. Dresser was fine. Bed had manufacturer defects, so they took it back. No big deal, wasn't there fault. BUT...we were promised a call on Monday to set up a new time to bring a bed back out, no call. Waited...till the end of the week. I ended up calling customer service. Oh...hummmm...ok let's set something up. Can't do it for another week and I need to make sure we have it. I'll call you on Monday. No call on Monday. Again I called on Friday. Are we getting the bed on Sunday? Oh yes you're scheduled for Sunday. So two times they were supposed to call back, no calls. Then the bed is delivered. Drawers don't line up, strap under mattress is broke. Several drawers don't slide well because the bed wasn't put together correctly. Am I calling them back...NO! I'll fix the bed myself! Will I return, unlikely. Will I suggest the stores to others, can't. read more

My wife and I are not happy with this store at all. After shopping around we decided to purchase a Tempur-Pedic from there. Because the bed was expensive and they advertise 90 day sleep warranty or something like that . I was told by the salesman that we were not happy with it that we would get a refund but would cost a little over 200.00 . We were fine with that . Well..... we are not happy with the bed and now they offer only store credit or a different Tempur-Pedic bed . Will be contacting better business Bureau. They have done nothing but lied to us . Also with all this we ordered a bed frame which took awhile to get and the was told that it was discontinued shortly after that Friday came and received a text message saying or items we're on the way. As the delivery driver showed up he seemed irritated because they only had half of everything that they brought. He then told me that he called the salesman and the salesman said that he contacted us saying that that was OK. We never received a call about this. Luckily we were able to cancel all other orders and we will never be going back to Ashley's furniture again. The funny thing is I contacted Tempur-pedic and they actually offer a full refund after 30 days if we don't like the bed. Worst company ever . If you do decide to order a bed I would recommend ordering directly through Tempur-pedic they were all very nice on the phone and very helpful read more

Last weekend we decided it was time for a new dinette set. Ashely's is where we finally decided to buy from. The price was awesome and they gave us $100 of the extended warranty and $50 off a rug for whatever reason I don't know. Delivery was great, we got a pre-call two days before and another call :30 before truck showed up. The guys assembled the furniture, set it up and took away all the trash in about :15 minutes. Our experience with Ashley's was great. read more

I'm so glad that couch would not fit through the door and had to go back to the store. (see Bedmart for my 5 star review of them)

Absolute worst buying experience of my life. The closest thing I can equate it to would be buying a used a car, at a corrupt dealership, with a ton of hidden quirks. I will never buy from this company again. Save your money, time, and sanity and go elsewhere. So unhappy. read more

Update: we've now been waiting for 3 days and not one person can tell us if/when our furniture will be delivered. It was promised on Sunday. We've had no less than a dozen calls to store management and every single one of them gives us the run around. The manager pretends to be out of the store 10 seconds after he left us a message. Or he's "out at lunch" five minutes after a call. No one will tell us what's going on. We have company visiting for the holidays and - despite the fact that we ordered the furniture 3 weeks ago and it was promised to be delivered this past Sunday - it looks like our guests will not have a bed to sleep in. DO NOT ORDER FROM THESE GUYS. They're nothing but master salespeople, willing to tell you anything you want to hear - even when it's patently obvious that they're lying. My original post is below (otherwise the night we stayed up until 12:30 because the store told us that if we didn't stay up to accept delivery, we wouldn't get it for weeks ... our window was 4-8pm and they just never showed and never called). OP: Do not consider their delivery "window" of 4 hours to be set in stone, or anywhere close to. We're sitting here at 11:30 pm, waiting on a delivery for a kid's room (that had a delivery window of 4-8pm). No one called us. No one texted us. We're having to keep the family awake with no idea of how late they will be. When I did finally call the store and pleaded (very politely) for at least an estimated time, the woman at the store was rude and said "I guess if you need to sleep you can just refuse delivery but then we won't be delivering it tomorrow." So with one sick kid and one sick adult who has to work at 6am tomorrow, we sit waiting for a delivery that is at least "2 deliveries out," and the driver and warehouse not answering any calls. This is terrible customer service. I get that people run late, sometimes for reasons outside of their control, but why not call and update us? It's the least you can do for a delivery that's not going to arrive until MIDNIGHT. You better set aside 10 hours for these guys. 4 hour window is a joke. read more

Go somewhere else! Furniture is cheap, customer service sucks, and the warranty is a joke! Called over a week ago for a repair... didn't get a call to confirm the time, so here I am 2 HOURS later on hold! I'm on my 3rd phone number, and no one seems to have record of me calling over a week ago! Such a waste of time! Here I am with broken "expensive" furniture. Keep it classy Ashley! read more

Help was good in the store, everything after wards sucked. Emails, texts, phone calls to confirm were non stop, but never receive our order.

Our salesman Wes was a pleasure to work with. I would give him 5 stars! The warehouse guys were not good or helpful they deserve no stars. Management should look at that point since sales associate is good warehouse service poor. We did love the bargain we received...now that was amazing! read more

Great service, got in on their 50% off Christmas sale! Salesperson who helped us was very nice and helped us find what we wanted! We will definitely shop here again! read more

I came in to look for a new mattress set for my son, Katrina Bandaphone started asking just the right questions to get me to the right mattress selection and then answered all mine and had a lot more helpful information for me to make me feel comfortable and complete my purchase and even bought a recliner unexpectedly. She was very friendly, patient and knowledgeable and not "sales-persony" and was all out a great help. I will be back to look for more furniture in the near future, and thank you Katrina for the outstanding customer service! read more

Randy (in sales) and Kevin (the GM) took great care of my grandparents when they moved to town and needed all new furniture. Randy was patient as we shopped, while giving us his undivided attention. And Kevin was instrumental in making the delivery work. Everyone we dealt with was friendly and responsive to our phone calls and inquiries. Good people, pleasant dhopping. read more

The worst customer service!!!Run for the doors people,they take your money and give you broken products .Both of our bed frame and dresser was deliver broken. The delivery staff said they will write up the report and have the store contact us.After 2 weeks ,no call ,no text,or email.I had to call the national headquarters and request for a Refund and even that was a hassle in itself. Salesman Dan.R ,also got a fast one on us,charged us for furniture protection without our knowledge.Why charge us for protection if we don't even have the furniture. Very unethical behavior and sales tactics. Long story short,these unprofessional lying assholes will do whatever to get your money.I don't mind paying for products but who would wants to pay for broken products? and instead of taking responsibility, they turn you away and act like they have no idea what took place.They said we would have to deal with their finances dept but couldn't provide any phone number when asked.If they were the last place on earth that sold furniture,I would rather sit on rocks,than deal with this company. Don't waste yr time or money. I should have read their reviews before going there.Seem like this is nothing new for them.They shouldn't be in business!!! read more

Heads up if you want to actually speak to someone at our local Ashley's furniture store without waiting on hold 20 minutes for the call center to answer and then to be placed on hold again to be transferred to the actual store. Call the number given 222-7707 and once the automated system comes on push 2. it will route you directly to the store... I just tried it and it works.. Thanks Tammy! read more

Zero Stars! !! Chauvinistic Pigs!! Less Than Substandard Furniture! Lairs with Shitty Attitudes!!! Store looks nice they "seem" friendly; it's only skin deep!! Once you make the purchase they start not caring at all; when I say Not Caring I'm talking about Don't Give A Flying Shit About Anything Not Caring and Entitled Spoiled Rotten Brat Blaming it All on Your Incompetence! Not caring!! One of the absolute worst businesses ever!! When you call them you will never get the local store no matter how many times you press #2. Anybody you will get on the phone is extremely rude they will make every excuse in the book including lying to you! Your order will never arrive on time, it will never arrive all together, it will probably be broken, the quality is worse than IKEA! Don't worry about ever getting refunded you will never get your money back no matter what; it is absolutely ridiculous! We supposedly were to have one delivery which all items were suppose to be delivered at the same time it was a bundle set. After Ashley lied to us multiple times, changed the delivery date multiple times; we still did not get that furniture until almost 2 months later (delivery date they changed 5x's for the 1st shipment) at the wrong time, it came in multiple deliveries all deliveries came in at the wrong time, most of it was broken on delivery and had to be sent back which is a whole headache in and of itself, we are still waiting on the rest of the order which has yet to come in. There's been no apologies, no let me fix it, no compensation offered, plenty of excuses and blaming us. At one point I physically went into the store and while I was waiting for them to not accept responsibility and give me more excuses a professional business woman, a proper lady, came in because she couldn't get ahold of them on the phone either and had to take time off work to make contact! A male "floor representative" came up and started giving her a ration and treating her like an idiot, belittling her, as absolutely rude as a man-child could be. I had already had-it and proceeded to stick up for her, he had absolutely No right to treat her the way he did!! I did not let up on him and countered every excuse and B.S. remark he tried to make. I was very professional about it but stern! She like I was a business person who had paid good money for furnishings only to be treated like less than human, dog shit is treated better than we were!! Just to be clear we were not the only ones, upon speaking to individuals in the community we've learned this is Ashley's "M.O." I'm positive this happens all the time except for very very rare occasions. You would be better off building it yourself even if you have zero skills for doing so!! Go anywhere else!!! This review was written on behalf of myself and 4 other individuals and business persons who all experienced the exact same behaviors and chauvinistic experience. We are appalled!! I myself am still waiting on lamps and a rug. That's after couches were late and came in separate, coffee table and end tables separate and broken and had to be replaced with something different they arrived late and different from the chosen model. TV stand came broken as well. We've had no choice but to accept their chaos and wait, like I said no refunds!! The furnishings are going into a business and we had to redecorate several times and make a multitude of rescheduling events just to accommodate Ashley! We've lost a ton of money and time; And like I said still waiting on the rug and lamps nearly 2 & a 1/2 months later!! read more

The best salesmen work at this store in Redding! Thank you, Dean Knapp, for your professional care! We never felt pressured and the delivery of our patio furniture was seamless. read more

Absolutely a terrible experience with this place, started out well with our salesman RON who let us look around for everything we planned to get and was available to answer all our questions and help us get everything we wanted. But then the trouble began, went back to order all our stuff and were double charged for over $5600 worth of furniture. So we were actually charged over $11,000 for our order. Upon discovering this error the next morning my wife went to the store and was told "oh no problem we will credit the adjustment right away", HA. So the next morning I checked our account and no credit had been posted, called the 800 number to try to get things straightened out. After 45 min or so on hold and waiting to talk to a supervisor was told would be 7 to 10 business day for credit to post. When told that local store said they would credit right away was but on hold for 20 more minutes before being hung up on and no call back. By this time redding store had opened so took trip there to try and figure out this situation. After being told would "probably" be credited amount of double charge by Monday at latest, so that makes almost a week from error to credit I found this unexceptable and had to cancel entire order as this is very bad business practice. We will never enter that store again for any purchase. read more

The worst customer service ever. We were told our bed set would be delivered on a set date we prepared for the delivery which included getting rid of our bed. The delivery people came they didn't have any of the pieces for the bed frame so we didn't receive it. As they were moving the other furniture up the stairs they dropped a piece which ended up damaging our wall. 2 weeks of sleeping on the floor, many phone calls and 6 open cases, we finally got the delivery of the bed which STILL had the wrong parts the bed wasn't the correct size we ordered a king and got a calking frame which means it was bigger than our mattress. After making ANOTHER case and never hearing anything back we had to modify the frame ourselves to properly fit the mattress. We were hung up one numerous times, cussed out, and getting treated like absolute SHIT. I finally got to talk to someone today after buying the furniture in February and they won't do anything about this. We were charged a $200 delivery fee which we were told we weren't getting charged and actually states on the website FREE DELIVERY, the fact that we had to go 2 weeks without a bed, the wall damage and the way we were treated. I spoke to the 'customer service manager' at this location today and he was very rude kept interrupting me and said they weren't going to do anything about it since we 'already got the stuff' when it says on our account that we have multiple open cases included the one about the delivery charge before we even got the furniture. I would not shop at Ashley furniture for any of their products. I am now on the phone with corporate for the third time. read more

I am extremely disappointed in the shipping section of Ashley Home Store. this time around. We bought a complete living room furniture set last year and were extremely impressed with them. This time we bought an entertainment center wall unit and have been trying to get it delivered. The day we had setup between 9 am and 1:30 am seemed to complicated for the warehouse. They called at ll:40 to tell us they were missing pieces of the shipment in the warehouse and could not deliver that day. They were supposed to call back the following day and after three days of lousy customer service I am frustrated. I only give one star for this purchase because we still have not heard from them. read more

Worst experience ever. The sales people and the "office girls"as well as the managers will all seem friendly and helpful while you are in the store and they are taking your money. However, once you leave the store it is a different story. Not only is the furniture grossly overpriced, and not only do you have to spend hours haggling down prices to match what you can find somewhere else, but you also have to deal with the worst customer service I have ever experienced in my entire life. My wife and I ordered a couch, living room end tables and coffee table. Outdoor furniture for my wife's mom including table, chairs, plates, cups, and umbrella. We paid for their insurance/extended warranty for 5 years, what a joke. The delivery date was grossly under estimated and our furniture did not arrive for well over a month past the date that was promised. The outdoor furniture was missing bolts and screws which was not discovered until later. The living room couch was delivered with a bent frame which was called in less than 10 minutes after delivery. We took delivery in June and nothing was done to repair or replace the couch in spite of the over one dozen calls/in store visits, and it is already October. The couch still does not function correctly because the frame is bent so the recliner will not come out. Ashley furniture has made excuse after excuse and has neither sent out someone to fix the couch nor replaced it as promised. They have told us that they no longer make that couch, and that we needed to pick out another one. I was able to locate a newer version of the couch and after several weeks of negotiations they told us that the new couch was also no longer manufactured even though it lets me order one from their website. Ashley furniture wants us to pick out another couch and they want us to re-write the entire deal so that they can make more money. When I found another couch and I presented them with the competitors price they decided they did not want to attempt to match or even come close to the price this time (however they were willing to do it last time). Furthermore, the managers at the store have told me that they would be in contact with me after they had a chance to see how low they can get the price to go. This has happened multiple times in the past four months...we have never received a phone call from a manager. We always have to call-in and every time we are promised something Ashley furniture breaks their promise. I have had multiple women in the office tell me that something was done only to discover that when I went in person nothing was ever even recorded or noted. Ashley furniture management is a bunch of crooks and they have lost my business as well as the business of anybody that I know. I strongly recommend that you buy your furniture else where. We will be returning the furniture and I will update yelp and other social media with the names of the individuals involved in screwing us over. read more

Best service ever, great experience. Going back in future. They did everything in there power to meet our needs