We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest…read moreexperience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob's or w/Ashley Furniture (we had found another bedroom set over there). Bob's offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing. Read the order back to us line item by line item- including haul away. I know that we went over this because we talked about how the mattress would automatically be taken away since we were buying a new one there and that there were 3 other items that needed to be taken at time of delivery. We paid and left. I do not work at Bob's Furniture and so I did not realize that I should have probably asked to look at their tablet to make sure that between the two of them (Mark & the manager) that the haul away was actually on the ticket. Well surprise, surprise! Somehow it was NOT on the bill! After both of them reading us back the order line by line, there was NO HAUL away added. So what happened today on delivery day (8/1)??? They wouldn't deliver our furniture. My bedroom is completely emptied. The clothes are out all of of our dresser drawers. Everything was moved out to make it easy for them to haul away the old furniture. This is CHAOS! I called customer support and was transferred to the "resolution line". They should call that the "no resolution line" or that "all we can say is sorry" line. They do NOT resolve anything. Caroline was NOT helpful or friendly at all. In fact they made it seem like it was our fault that haul away wasn't on the ticket. I don't work for Bob's! If a customer is spending this much money and starts the conversation asking for haul away, wouldn't you expect that this would be ON THE ORDER??!! It shouldn't be my job to make sure that this is on there when the customer specifically asks for this! When was the last time you saw a customer ask to read the associate's tablet to verify the order? How awkward would that be?! This company is terrible! I have NEVER been so upset with a company. I called the phone number that was on Mark's card, and it got me to a lady named Michelle. She was very kind and was able to get a message to Katie a manager at this location. Katie has been helpful and very nice. She was able to get our order rescheduled for Tuesday (bc they don't deliver on Sun/Mon) and they are giving us a very small credit to our account and cover the haul away charge. I do appreciate this, but regardless though this is a gigantic inconvenience and I am highly displeased with this company. I believe that because of how smooth the sale went with all of their "checks and balances" (reading me back the order x2 w/a manager involved) it gave us a false sense of security and that this would be a "Bobtastic" delivery as they say. Get outta here, this has been an absolutely lousy experience. Call it "Bobterrible"! Tuesday is our delivery so we shall see how that goes. The other kicker is that my 5 year old had a small child size chair that she couldn't wait for. Rather than let us know they were leaving the delivery drivers just left and took the chair with them. They wouldn't come back because the "can't". 0 out of 100 experience so far. It sucks too because initially I would have told everyone to go here for furniture. We will see if Tuesday's delivery makes up for any of this. The last piece I would like to mention is that I run my own company. We break our backs to make our customers happy. We will send our technicians out for free if we need to, to make sure that our customers are never let down. Although Katie has been helpful, the customer service line and resolutions line is a total let down. I cannot imagine that when Bob opened this company that this is the kind of customer service that he envisioned. Just awful. I'd sure love to talk to the highest up in charge. Give them some suggestions.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

I really enjoy a good Homegoods moment. You can find something that suites your needs, whether you…read moreare looking for furniture, decor, pet supplies, and snacks. This location was well stocked. They are also connected to a Marshall's so you can shop both stores at the same time. The aisles are narrow, and kind of hard to navigate if you have a cart and other customers are in the aisle. The Checkout line was long, and didn't seem to be moving quick.

Home Goods Went to Home Goods/Marshalls for the first time…read morein years. They are in one huge building, with shared cashiers up front. At Home Goods, I found lots of options for indoor and outdoor planters and stands. They have lots of plush throws and pillows, home decor, bath accessories, bedding, and more. Prices are good. Like any store, quality varies by brand. Marshalls is the clothing side. I don't care for it so much, because it has a less organized feel. There aren't necessarily multiples of items in different sizes, so you just hope you can find things you like that fit you. That can mean extra time trying things on, or searching racks hoping to find that piece in a different size. I did pick out some $10 sunglasses. Time to check out. Holy crap! There were at least 25 people in the queue. While we waited for 5-6 cashiers to process us, we were herded like cattle through aisles of low priced goods. Impulse shopping opportunities everywhere. Cocktail napkins, candy, curling irons, earrings, hair accessories, phone cases, home decor accessories, toss it in your cart! My cashier was very nice and fast, too. I'm sure I'll go back to HG, but not on a weekend. She said every weekend they have long lines, and they never have sales.

Nothing but problems w/ this sectional couch. We've had a total of 5 claims on one piece in the 2…read moreyrs we've had it. We are unable to use the recliner for months on end waiting for a tech to come out. Now we have to wait 12 weeks for a motor to be sent out, then more waiting for a guy to schedule to come out to put it in. So, basicly a total of not being able to enjoy the $3,000+ sectional couch recliner for a total of abt 1 out of the two yrs we've owned this huge P.O.S. For the love of all that is good and holy. Spend a little extra and buy from a reputable company w/ decent well made furniture. Value City isn't even that cheap. And their furniture is as cheaply made as you can find anywhere. Looked nice, but nothing but problem after problem.

I just purchased my sectional from VCF 2 weeks ago. Everything was in stock and delivered to me…read morewithin a week. There was a little snafu with my financing terms, which they corrected immediately at the store. The delivery and set up was efficient as well. I had a couple spots on a couple pieces that I assumed happened during transport and VCF was very proactive in scheduling it to be cleaned. The tech just left and I couldn't be happier with the products and customer service

I came into the store because they typically have a lot of items for Consignment…read more My grandma used to shop here religiously, and so I decided to come check out furniture that I needed. When I first walked in there was a female on her cell phone. She was the only employee from what it looked like, but did not acknowledge me at all. After looking around for a bit, it definitely feels more of like an Ashley furniture or another high-end store. The prices were very high for used furniture. Some pieces were $700 for just the two seater couch and you can buy those new for that price. I think they have a great selection so definitely recommend coming but I would shop during their sales sometimes they have 50 to 70% off our entire store other times they have 20% off

Around the corner from Schnucks on Zumbehl Rd, I found Design on a Dime. It's a consignment shop…read morefor furniture and home decor. I thought for years that it was an interior design shop. The shop is in semi-organized clutter. Some areas have been staged together. It's hard to find anything special, as most items, even art, are at floor level. The items you'll find are typically oak furniture, commercial art, love seats, couches, and lots of lamps. As a middle-aged person, I'm guessing the appeal is for more senior adults, or those who value traditional discounted used furniture. I asked the employee about the shop, how long it had been around, etc. She answered my questions with a frown. No sense of feeling welcome. Later, she chatted with someone she knew who came in. I did find a set of white cotton fancy dinner napkins in the clearance section for $3. I give it three stars because of the lack of friendly staff and the staging that makes it hard to walk through and find things. It's okay for an occasional visit but not worth regular checkins.

I went for some summer decor. A lot of options, but some items are over priced. Eventually ended up…read morewith some wreaths.

Just about everything you need for your home or patio area and then some. Large selection of home…read moregoods available at a reasonable price

Very nice staff and great furniture! Very great selections! Fast lead times and I love that can…read morecustomize

The three other experiences I had were good, that's why I returned. Should have cancelled the order…read morewhen immediately after paying was told my items would take twice as long as what was mentioned on the sales floor. Then 2 weeks after that date they text to set up delivery....a month out, but okay because I need it delivered....to finding out the day before delivery its a 'porch' delivery and they drop it at the door......uh okay, no one told me that when delivery was offered. Now I have 3 heavy items sitting outside with no way to move them in...

I was satisfied with my purchase. The loveseat I purchased is great for my man cave. The value is…read moregood. My issue is with Ashley's customer service/repair services. First of all, they are not Ashlely employees. Ashley's contracts their repair services out to a third party. Their third part seems to be foreign individuals who often speak in hard to understand English and have trouble understanding basic information. It is truly a challenge to deal with these individuals. Secondly is their technicians. There are not enough in my area. I needed a service call, and appointments were only available on Fridays at least two week away. This is poor, poor customer support. Third are their actual technicians. I had the first tech come to my home and misdiagnosed my issue. A second technician came out who was 2 hours late. He called to let me know he was still coming 90 minutes after the time frame he was supposed to be at my home. This second technician took my loveseat apart, then told me he didn't have enough time to do my work and would have to reschedule. He said I would get a call to reschedule. I never got a call back. I had to eventually call the store back to get their contractor to assist me. In the meantime after the second technician left, I notice he didn't put my loveseat back together properly and it wobbled. Bottom line Ashley's customers service provider is not reliable, incompetent, non-communicative and really could care less about the customer. With all this, the value of my loveseat doesn't matter because Ashley's support for my purchase is substandard and handled by a substandard agency. I will never, and I mean never, make another purchase from Ashley's Furniture again and I encourage you to do the same.

Orders a chair, they said it would be delivered mid July. When I called to check on it in mid July…read morethey said it had been canceled an hour after we ordered it. It was cancelled because "someone forgot to save the signature to the hard drive". We were never informed of the cancellation. We've wasted an entire month waiting on a chair that was never coming. Also you can't buy furniture there, you HAVE to pay a delivery fee.