Horrible customer service. I tried for three days to reach someone on the phone. They never answered their phones. And then when I called customer support at the central number, which of course is overseas, they tried for three days to reach the store and no one answered the phone. Then the customer support people said that Tucson is notorious for not answering their phones. Clearly they do not want business. Unfortunate because I like a lot of things in their store, but if they can't be bothered to answer a phone call, clearly they don't need business. And whoever the store manager is, I would hope that they either hold their team accountable or make a change in their operations. This is not how you run a sales operation. read more

Best customer service thank you Aldin for all your help. Everything I need for our new home.

We had a great experience with Eddie. He is very knowledgeable and helpful. The store has a lot of options to choose from. We will come again. read more

Came in for two night stands, nothing major but still a $500 order. The sales guy was fantastic, Anthony did a great job of letting us browse around until we found something we liked. He took care of all the paperwork, and we set up the delivery for 5 days later. That's where things went sideways. We received a call to confirm delivery for May 4th in the afternoon. No problem. Recieved a text message on May 3 to reconfirm. Yep, still good for the afternoon. May 4th, get an automated call saying the delivery is scheduled to occur in 45 minutes. FANTASTIC! Only half the order shows up. WHAT? Call the store, they say the delivery department should know what happened and transfer me. Delivery department says the warehouse "unreserved" the other table, but it's scheduled for delivery on Sunday. I received no notification of a change and the delivery department says it was the Salesperson's responsibility to notify me. I call bullshit and head to the store. Sure enough, after talking with the sales manager, warehouse was to notify the supervisor who would've contacted the customer. Failure in the communication leads to an angry customer. The salesperson, Anthony, gets this review a star, and the sales manager, Dave, gets this review the other two. If not for their service, it'd be straight zero read more

Great assistance from Raul today he was very accommodating and made my experience very easy and non stressful I was able to purchase exactly what I wanted! Thanks Raul! read more

My Partner and I first came to the store a little over a week ago and were greeted by Eduardo Del Castillo. His demeanor and professionalism was exceptional from the first moment till we walked out the door. We were so impressed with that experience that we sought him out yesterday when we came back for more furniture needs. And like our first wonderful experience, yesterday was outstanding! Eduardo is one of the very best at what he does! And he makes the entire process personal and extremely enjoyable! We highly recommend his services to all. read more

Eddie was incredibly responsive and assisted without any hovering. I was able to browse and then he was easy to locate when I was ready. read more

Ashley Store - Furniture Stores Near Me - Tucson, Arizona

We were in Ashley Furniture in Tucson today to purchase a accent chair. We found one we liked and the Sales person stated it was 10% off the posted price and door drop delivery was $50. I stated the door drop delivery fee of $50 didn't work for me so left. I took a picture of the sales tag and when we got home I looked it up on the Ashley Website. I found out according to The Ashley website they had the wrong part number and price on the store tag. The price tag was $10 higher than the Ashley website and door drop was free on Ashley Website. I ordered the chair from the Ashley Website with the same delivery date and saved $30. read more

Totally horrible customer service The store won't answer their phone Sent to customer service somewhere overseas Talked to them 4 times never could get an answer to my questions read more

Yes this place has a big furniture showroom, but that's where the positive review stops. I found a nightstand I wanted to purchase. I paid in advance and they stated it would be one month for it to arrive. One month came and went, three months passed, and I finally cancelled my order after nine months waiting for a nightstand. Between those nine months I was contacted once stating it came in. I went to the store and of course that was a false statement. This is not a one time event as a co-worker waited 10 months for a bedroom set. I was tempted on taking a cabinet making course at the local community college to see if I can make a nightstand faster than they could deliver. read more

My husband and I just moved to Tucson and we needed a bedroom and living room set and we were helped by Michael O. He was the nicest person I've ever met, and was super helpful with everything. He was able to answer questions we had and made the process of buying furniture so so so easy. If I could give 10 stars I would. Thankyou Mike!!!! I can't wait to see what everything looks like when we get settled! read more

I can no understand why the reviews are so bad. Let me start off saying that my review HAS NOTHING TO DO WITH THE FURNITURE! My husband and I came in looking to spend some good money on an entitled bedroom set and entire living room set. We walked around a bit and was met by an older lady named Linda. Well everything seemed awesome!! We purchased a kind size bed frame and all the matching goodies for around 3k. She was very happy to help. The next few days we came in and out looking for a couch set and we debated and debated. Linda was extremely pushy about a couch we said multiple times we did not like. Eventually we settled on a couch we didn't really like but wanted one sooner rather than later. Fast forward not even 1 day and we just happened to pop into another store and found one we absolutely loved. To make sure our order from Ashley's was voided, we came to the store and talked to Linda. Her attitude toward us took a 180 and she became very rude, short and unprofessional. We told her we found something somewhere else and needed to have our order voided and a refund issued. She voided the order but about a week later we called to see if there was an update to our bedroom furniture delivery and just wanted to ask about the refund. SHE NEVER PROCESSED IT. Incredibly unprofessional. We were then told she would be contacting us to inform us of our bedroom furniture delivery, guess what!? We have not heard from her. Instead got an email confirmation of delivery. Again my complaint is not against the store but a very unprofessional employee. Saddens me. read more

Melvin was awesome! He helped us find exactly what we needed. Wasn't pushy at all,was efficient and kind. Highly recommend!!

Eddie our salesman was very knowledgeable about the business and products. The chair fits perfectly in our home, and the value fit our budget. Thanks Eddie! read more

Ashley Store - Furniture Stores Near Me - Tucson, Arizona

Don't ever buy from here. Once you buy your furniture, recognize that there are no returns unless it's damaged. Also, they bury the cost of delivery and hit you up for that after you've already made your purchase. they canceled delivery on me three times and when we went to get delivered on the fourth, they refused to in any way compensate me for the fact that I had to rearrange my day four times. their customer service is a disaster. You can never get a hold of anyone in the store... Their phone system is ridiculous. But more than anything, it's just their customer service. They are horrible. read more

Mixed feelings about Ashley Homestore. We found great furniture there, but they've been incredibly slow to deliver. Yes, we know about covid, we get it. But how about instead of just making excuse after excuse you take responsibility and don't charge a delivery fee each time you deliver a small part of our order? It's not our fault you can't get everything in at once. We spent thousands of dollars on merchandise, how about if we don't pay $30-$40 each time you deliver something? We've also had trouble getting in touch with our salesperson (I leave messages, but they don't get delivered.) she has started contacting us every Friday, but when I have a question on a Tuesday, I'd love to hear back that day. One delivery, a bar height kitchen table with stools, was delivered damaged. I was told they'd order a new one and replace it when it came in. I've heard nothing about it since. We'll see what happens with that. We're also still waiting on two items from our original order. I doubt we'll shop there again, which is a shame, because we found good quality furniture at reasonable prices. But I just don't want to deal with the hassles and delays. read more

one of the worst customer service experiences EVER. It is apparently too much to ask to check whether a sofa model is available to see on store floor, instead I was told to just drive over there (20+ miles) rather than simply ask over the phone -- you either have the sofa on display or not. Not complicated. read more

Never buy from here. All of them are full of it. Ordered couches in December. Here we are March. And still don't have them. They won't do ANYTHING to fix the problem. Managers are weak people and don't care AT ALL for its customers. Don't try to call the store. The employees just ignore the phones. They don't care are all I hope they go bankrupt. Going to cancel my order. Let's see how long they try to hold on to my money. My cc company is ready to rumble. I used to love the service we got from Ashley. Never again. We are DONE !!!!!!!!! Update. It's 3/23/24 and we still don't have our refund. Over 17 days. They are still bickering over who has to refund us. Sam Levitz or Ashley. When in fact it has now been proven by the regional manager that Ashley bought this transaction. Never ever got here. You will be disappointed and pissed off. read more

DO NOT BUY FROM HERE! AFTER THREE MONTHS, THEY CANCELED OUR ORDER - WITHOUT NOTIFICATION - ON THE DAY IT WAS DUE TO BE DELIVERED. It was bad enough when we ordered our furniture on November 21, 2023 and they didn't inform us that there could be a delivery delay. In December when we called to check, they claimed that we had signed paperwork acknowledging a potential delay - when I informed him that we had not, he checked and confirmed there was no such paper and we had in fact not been informed of any potential delay (they didn't care -- they just wanted the sale, amirite?). Basically we were told we could wait or cancel (no offer for any relief, such as a partial refund given they dropped the ball). We said we'd wait. Fast forward three months from the order date to about a week/10 days ago (about February 20, 2024) and I get a call to schedule delivery -- they specifically said they already had the couch and love seat in hand but had been waiting for the coffee table/ottoman to arrive for delivery to the house. We scheduled delivery for today (February 28, 2024). It never arrived, so I called the store numerous times - they refused to answer the phone at all. I finally drove to the store in the rain only to be told that the order had been canceled, the couch and love seat discontinued, I was out of luck, and they were sorry. I asked to speak to the manager, and the "lady" at the desk said she was the operations manager for the store. By now I'm heated (three months wait, then they -- again WITHOUT NOTIFYING US -- canceled the order on their end on the day it was to be delivered). She claimed that the problem was that I had placed the order before corporate Ashley bought the store from Sam Levitz and that my problem was with them (never mind that I walked in under the Ashley sign and purchased it on the Ashley side, not the Sam's side, of the store). I called Sam Levitz and they told me that Ashley had pulled the order back to their store. So somebody, perhaps both, is lying to me somewhere, and I'm fairly confidant that Ashley's is lying. Again, when they called to arrange delivery, the said the already had the couch and love seat. So basically, they apparently had no plan in place for what to do for orders that straddled the change in ownership. The so-called "operations manager" made no attempt to help us at all. Needless to say, we will never darken an Ashley's door, and I am going to be filing a formal complaint with corporate Ashley's as soon as I can get the contact information I need, even if it has to go all the way up to the CEO. Save yourself a headache and shop anywhere but Ashley's. What a joke of a business. read more

if you don't have any issues, then ok. very price deceiving. sales people act like they are giving you a discount, when in reality,cheaper online. worst part is nobody answers the phone. you need to go to the store for any issues. read more

I went in late December to purchase two recliners that were on their website. The salesman said it was discontinued. So, I found a loveseat. Was told it was on backorder so late January or early February. When I called early February I was told it is now late February. Then I get a call that it is now late March. To top it all off, I chatted with online and found out the recliners were available. I canceled my order and will NEVER step foot in an Ashley store. What a ripoff read more

Eddie was extremely knowledgeable! Great personality and salesman. Super helpful towards my wife & dad. When you walk in make sure to ask for Eddie. read more

0/10 stars would highly not recommend - no way this place has 2500 reviews with 4.4 stars: 1. The sales people: worse than a used car lot, from the second you walk in they bombard you asking if you want a "good deal." Have you ever been to a touristy place in Mexico where the kids run around trying to sell you "chicle?" Incredibly similar vibes. Curiously, they all carry tablets; the curious part is that when you decide to buy something, they bustle off to their manager to "run the deal buy him." Our sales person came back about 30 minutes later with a handwritten invoice as he hurried us to the cashier trying to sell us a credit card on the way. When I stopped him, to ask why the price had increased $800 from the advertised price on the display, he looked embarrassed and said he had to go speak to his manager again. Another 30 minutes later he came back with a different handwritten invoice for the advertised price. At that point we were so annoyed we left and sadly made the choice to come back the next weekend. Tread, lightly as they will try to bait and switch you too. I still am perplexed at the reason they all have tablets if they hand write invoices other than to rip you off. And to make matters more annoying, once you try to check out they take you to the one "cashier" in the entire god forsaken store where you will wait another half hour for them to try to upsell you on warranties, services plans, and yes.... over priced pillows. Honestly embarrassed I went through with the purchase but I think I was so frustrated that with the hours of my life I had wasted in this dump that I felt I needed to leave with something in hand to justify the massive was of time. 2. The Quality: GARBAGE. On first delivery of the bedroom set - the delivery men refused to remove our old furniture as the sales person had promised. Then, when they realized the bedframe was missing a piece, they left the half constructed frame in the middle of the room and promtly left telling me someone would call me. Noone ever did, I spent several more hours on the phone trying to procure a full bedframe. But wait, it gets worse! The bedside table we bought made out of aesthetically appealing mango wood was infested with, we found out a month later, BORE BEETLES!!!!! They eat through the furniture and leave saw dust, similar to termites. And if you are lucky, they might infest your entire house! Apparently the treatment is fumigation - THANKS Ashley. 3. The customer service: hard to believe, but worse than 1 & 2 above. Three times I called their "customer service line" only to have their outsourced call center tell me they couldnt find my invoice number....convenient right? When they tried to transfer me to the store three times... you guessed it - no answer! Clearly because their employees are too busy running around trying to rip people off to have time to actually help someone. Out of frustration I went back to the store in person this last week and after spending another 30 minutes in line waiting for the only cashier in the god forsaken place, I was told she found my invoice and would send an email to "corporate" and someone would get back to me. She refused to give me the invoice number so I could try to trouble shoot on my own with customer service, refused to copy me on the email, or give me a number to call corporate. But I was reassured a "technician" would be sent to my house to assess the furniture. One week later, as I am sure you can imagine. STILL NO CALL! The long and short: save your self the time, the money, the self respect, and the infestation of bugs at your house, and drive to Mesa and buy some furniture at Ikea - you will not regret it and you will thank me later. read more

Ashley no longer stocks goods locally so you always have to wait and there is now a delivery fee

Horrible. Never answered their phone or returned voice mails. Even voice mails left at the store by their own customer service department. Left because even they couldn't get the phone answered! Bought $15,000 in furniture elsewhere because I couldn't reach a sales person or manager. Why isn't there a zero star option? read more

Update: Mary never returned my call to notify me of what could be done. In my opinion, she was only in it fore the sale. Customer service meant nothing. I am done with this store and I would not recommend them to anyone. read more

DO NOT BUY ANY SINGLE THING FROM THIS BUSINESS! The sales people are so UNPROFESSIONAL! I had seen a bed room set I liked for my new room , the sale lady was very nice when doing the sale , she helped us pick out furniture and even got us on a discount for Labor Day weekend she told us we could set things aside up to 3 months since there was nothing in stock out of what we had picked out. Two weeks go by and she starts peer pressuring me about my payment balance having to be paid in full since the things I had picked out "were ready to be shipped out to my house & had other people who had paid in full but the items were still reserved out to me" . I went to pay my items in full the same day she texted me this , I DID NOT RECEIVE A RECEIPT & HAD TO GO BACK TO GET ONE!!! The weekend rolls around and I get nothing delivered besides a nightstand ... at this point I am upset I had paid one thousand dollars with 85 dollars and received nothing. I text Janelle the sales lady who doesn't respond to any of my messages. I call the store to see what's happening, they transferred the call to her directly where she proceed to tell me they had over charged me 300 dollars and my balance was fully paid for , she told me she had someone on her team who was going to do the the refund of 1018.88. A week goes by and no refunds had hit my bank , I call their store to see what the problem was , and got told they hadn't refunded anything and I still owed them 900 dollars , I had to call my bank to get this fixed asap! THESE PEOPLE ARE ONLY IN FOR A SALE ! DONT WASTE YOUR TIME NOR MONEY HERE! SAVE YOURSELF THE TIME , A THE HEADACHE , AND YOUR HARD EARN MONEY! FUCK THIS PLACE!! read more

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My husband and I went to Ashley in Tucson today. We had been to several furniture stores over the last couple of days and were very tired of pushy sales people following us around the stores. Upon arriving at Ashley's, we were nicely greeted by Michael O'Connor. He was pleasant but not overbearing, he didn't follow us around, just let us know about the sales and that he was there to answer any questions we had. He stayed true to his word and helped us answer the many questions we had. His great sense of humor helped alleviate the stress of buying new furniture. We left feeling great about purchasing our new living room furniture and bed. The prices, the quality of the furniture and the personal touch Michael provided, all added up to a great experience! read more

DO NOT SHOP HERE! Inventory inaccuracy, terrible customer service, continual reschedule on delivery, no answer to calls, customer service in Philippines, damaged product on delivery!! STAY AWAY FROM THIS STORE!! read more

Mike provided great service quick and efficient!! Knowledgeable and professional ..................

This company has a reputation for continously lying. On numerous occasions they assure you that the delivery date that was setup will go as planned. Then a week before your expected delivery date they call and say that the delivery date will need to be pushed back another 2 weeks do to production issues. This has happened on numerous occasions. I know shame on me for returning after this had happened in a prior experience. I just figured that they would have corrected these issues after several years. Guess I was wrong for believing this. read more

We purchased a dinning table from Ashley 2 weeks ago. It was missing a support arm and was damaged. We immediately called and informed them of the issue and they said they would call within 24-48 hrs. 4 days later we called them again asking for them to return the item. Instead they ordered the missing part even after we informed them we were returning the item. We've called numerous times and informed them we want the item returned and have yet to receive a call. We have an entire house to furnish but if this is the service Ashley provides we will have to take our business elsewhere. read more

Linda helped me with my sofa bed purchase. She was really nice and helpful... super patient. I left happy and I'm excited for my couch to be delivered! read more

Mike was very professional and very expedient which I really appreciate it, even though it's been a couple of weeks he made sure I still got the same great deal really appreciate it. Looking forward to the new furniture. read more

Melvin was wonderful. Caring and knowledgeable!! He is a true asset for your store. He dud nit rush me a n d accommodated me in my wheelchair. read more

Janelle was very helpful, professional, knowledgable and was patient with me. She showed me all over the store even the great sale on rugs. Please tell her thank you! read more

Our sincere thank you for amazing customer service by Sales Manager -Steve Sanchez ! Our sofa recliner took longer to fix so not to keep us waiting from promised date for repair as needing more parts -Mr Sanchez had a new sofa recliner delivered today to us ! Now that's amazing customer service ! Double kudos Mr Sanchez !! Lydia Henningsen & Jesus Guevara super satisfied customers !! Delivery man Henry amazing very professional delivery !! read more

I had purchased a bunk bed for my daughter from beds and bunks 2 go. It was a mess from start - two days before delivery they told me they wouldn't do set up for me anymore. Most likely cause they knew they couldn't - when we tried we realized the holes had been drilled wrong so hardware for bottom bed couldn't be attached. It took them two days to even agree there was a problem. Three weeks later it still wasn't resolved and they were not responding to my texts. When I told them I either needed fixed by that week or i was returning bed, they immediately replied and told me I was welcome to return the bed. No apology or reassurance or would be fixed or anything. So I brought it back. Then I went to Ashley to find a new bed. Linda was great and showed me all options and was very patient as I tried to figure out what I wanted to do. Once I had the bed picked out delivery - with set up - was arranged for two days later. It came on time and the two very nice guys had it set up within half an hour, and cleaned up all trash after themselves. Everyone who saw both beds have said how much better the Ashley bed is then the one from beds and bunks, and my daughter even noticed that there are three times the amount of support slats under the top bunk on the Ashley bed then there was on the other bed. And the Ashley bed was same exact price read more

Ok. I'm a forgiving guy and obsessed with honestly. I've had bad experiences with the corporate world, but not all people or corporations are necessarily bad (just most). It turns out they did refund me for the mattress cover after I threw a hissy fit with my favorite credit card company. THEY like me because I'm honest and they don't mind me standing up for what's right (like being reliable, fair and not manipulative). I still believe their default refusal to take back defective merchandise (in this case a mattress cover that did not fit with (breath in) 46 one star reviews on the manufacturer's own website for the same reason) does not cut it. The rest of the review is true but I am raising their rating to 3 stars for paying for the broken planter, and refunding us for the mattress cover we could not use. They still get poor marks for the "Ashley Cash" draw backs. Please see previous review. Lastly, I did notice a fair number of African American and Latino salesman which is to their favor. At 62, this old back-to-the-country boy supports BLM and Joe Biden and immediate action on climate change. read more

First off for anyone that doesn't know Ashley and Sam Levitz, Same ownership, same business so that means same issues. That is where I went wrong. I already had a miserable experience with Sam Levitz but totally unaware Ashley is related, until the end of my shopping and time to pay for my purchases. I certainly should have walked away and I did not. I did stop though, gave it some serious consideration but foolishly proceeded. My purchases? Mattress/box spring, lovely dresser and headboard/footboard. I was told upfront the headboard/footboard would be delivered May 10. Which was fine. The other purchases were delivered when expected. Then the phone calls started with updates on the HB/FB which included later dates of delivery with each of course. After the 5 the call and being told delivery date would be now late August, NO, I'm done! I'm canceling the order and you're giving me my money back. Since it was the salesman calling he said he'd have to have a cashier in his office call me. Yeah, I trust you doing that I'm thinking. By 3:00 pm the following day I had not received a phone call. That started a whole other explosion. Suffice to say I did get my money credited back to my card for the HB/FB This experience taught me a lesson. Sharing this can help save the next person like me the same aggravation and disappointment. Avoid this business. I gave 2 stars because I did get 2 pieces on time. That's all. The dresser is lovely. But I should have avoided all of this knowing what I knew about Sam Levitz could be a problem with Ashley and as it turned out it is!!!! read more