found my daughter's new bed for her birthday. Our sales representative was very patient with her trying all the mattresses. Thank you for your service. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Here's the stronger version with that added, cleaned up and clear: Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. Here's the stronger version with that added, cleaned up and clear: Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. read more

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Customer Service suck!! Also the store manager Julio is unpleasant person to talk to. People do not buy the protection warranty it's a scam!! I can't wait for this furniture store goes out of business because of their poor customer service. If you love ASHLEY Furniture like me go somewhere else, like Montclair or other locations. read more

I rarely leave reviews but don't buy any Ashley furniture. Their wholesale and retail divisions have entirely different inventory and they do not communicate with each other. I've spent months trying to find replacement cushions for my outdoor Ashley sectional and nobody at Ashley can tell me what the sofa is despite my having tags from cushions and sending photos/measurements. Their cushions have 2 different tags that are needed for them to identify the type. I thought the outside cushion tag that says "Made for Ashley" with a product code would be sufficient however there is apparently also a tag inside the cushion that is needed from cushions that are now thrown away. I now have an outdoor sectional that I will need to throw away because Ashley cannot help me locate the type of cushions I need to purchase for it. read more

Large store full of beautiful furniture. They have everything from couches to dining tables, side tables, office desks, rugs and much more. I love that they place sets together that seem to go with each other. It really helped me visualize what our living room might look like. When we entered we were greeted by a nice sales rep who gave us the layout of the space and let us look around ourselves. We found a few couches that we really loved, unfortunately they didn't have many couch displays that included storage. Would highly recommend if you're shopping for furniture! read more

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PLEASE NOTE- do not purchase any warranty from this store or any expensive furniture.. We bought a whole recliner set for our living room like almost 2 years ago. like two months ago one of them broke down. We bought a 5 yr warranty, which we paid couple hundred dollars. We called them, they took down the recliner model and serial number, then 2-3 weeks later someone finally comes down to check- they take the parts that need repairs and told us new ones will be shipped to our house. Another 2-3 weeks go by nothing, so we called again and they said give them till end of the month so we again waited. 2 months have gone by and still no repair, they keep giving us the runaround about third party and started asking us for the recliner information again. Just few days ago, we had to pay more money to actually have someone come home and fix the issues. We find out that one of the parts they took wasn't even bad and it was only a switch. By far the worst warranty experience we have ever had. Never again we getting any expensive furniture and warranty. read more

We received a torn couch piece. Called the store..no answer Called the warranty...no answer They actually hang up on you via their AI..you can't hold on the line. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Terrible customer service. They shipped and installed a bed frame with the wrong feet and after a month of calling they are saying the part is backordered and might have to wait another month? Are you kidding me? It would be faster to just re-order the same bed and initiate a return than to wait for two footboard feet. Absolutely ridiculous. Their customer service is nothing but offshore agents with terribly broken English who just repeat the same stuff off their little scripts over and over. Useless. They would get 0 stars if I could. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Steven is so helpful and really understanding. He was very patient with my mom and I when searching for a new couch! Highly recommend him when you come here to look for furniture. He shows you all the deals under the budget you are looking for! read more

THE FOLLOWING REVIEW IS WHAT I HAVE WRITTEN, AND IS OUR EXPERIENCE. MY wife will have me take all these bad reviews down if they just return this stupid chair, AS THEY LISTED ON THE WEBSITE! I have no faith in them, but I would do that if they helped out my wife. AMAZINGLY horrible store! WITHIN FIVE MINUTES OF HAVING A CHAIR , even though it looked small in the massive showroom, WE KNEW IT DID NOT FIT OUR SPACE AND PUT IT BACK IN THE BOX TO RETURN. NOW...After 3 weeks of trying to return this chair, they are still refusing to return it or at least do an even exchange. AND Now, they are sending texts saying another chair is being delivered! A second chair of the same make and model, UGH REALLY! We just want to return this chair and get a chair that fits our space! NOT THE SAME CHAIR AGAIN! OBVIOUSLY, The staff at this store are horribly incompetent. I would not waste my time BUYING ANYTHING HERE. They say on the website that they have a return policy. My wife simply bought a chair. It does not fit our space at all, SO IT WAS PUT BACK IN THE BOX! The website lead us to believe and understood we could exchange it within 3 days. THIS IS NOT THE CASE, THEY DO NOT RETURN THINGS FOR ANY REASON! We just wanted to exchange it for a different chair and we could not. Do not let a salesman talk you into buying ANYTHING at the store. They are all smiles like a shiny penny, but salespeople are horrible misleading. READ THE FINE PRINT, NO RETURNS OR EXCHANGES, EVEN THOUGH THE WEBSITE STATES THAT YOU CAN!!!! 3 DAYS MEANS NOTHING! And, yes, customer service will reach out to you... which is total nonsense because they don't want to help you at all. It's a ploy to ignore you. ALL this to get you to keep a chair even though they say you can return it or exchange it. Honestly go someplace else this place stinks. They have screwed themselves, I have a house to furnish. Im going elsewhere... learn from my costly mistake of buying from ASHLEY FURNITURE in Covina! read more

Ashley Store - After 5 minutes in our home, we realized it did not fit! THEY ARE NOT ALLOWING US TO RETURN IT... buyer beware! - Furniture Stores Near Me - West Covina, California

Used, Damaged Furniture & Months disregard. Our experience with Ashley Furniture HomeStore has been completely unacceptable. We purchased a white 5-piece sectional, and what was delivered was dirty, torn, and clearly used. This was not a minor issue -- the furniture looked as though it had already been in someone else's home. This situation has now dragged on for over THREE MONTHS. We have repeatedly tried to resolve this, only to be told there is no management available, no corporate address, and no corporate phone number to contact. We were assured that someone from the "escalation department" would reach out to us -- that has not happened. Instead, we've been given false promises, passed around, and completely ignored. The amount of time and effort wasted trying to correct a problem that never should have occurred is unbelievable. We have photos documenting the condition of the couch at delivery. This location shows a total lack of accountability and respect for its customers. I regret ever doing business here and strongly warn others to avoid this store unless you want months of frustration and zero resolution. read more

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Service at first was great. In store was an okay experience. Not once did they say you can't return it once you receive delivery. As soon as I called up to see if I could return, they said there was nothing they were going to do and that since we didn't reject it upon delivery, there was nothing way for return. So no, you can't return anything that doesn't work for you. The carpet ended up being a different color than we originally thought it was. It didn't fit the decor we had. I wanted to go back to see if we could get a different color just to get a better look in my house. But no. Now I'm paying for a carpet I don't even like. That's what gets me the most. If they had told me straight up from the beginning that there are no returns, I wouldn't be leaving this review. Yeah I can't go with company/service that is not up front on simple issues like returns. read more

I would give 0 stars if I could This store is a scam! I came in to shop for a few things I needed for my home late may. My intention was never to buy my mattress here, but since I was already there I decided to put my trust into this store and purchase my mattress with the adjusting frame. I spent a few thousand dollars here, and my intention was to go back and buy my dining room set next month. However, I had called this store early June because as I was changing my mattress cover, I noticed threads that were unraveling. I immediately let them know because I have only had this mattress for a few weeks. The rep told me everything will be figured out and that they were going to send a technician to my home to inspect the mattress. Mind you, I sleep alone. I do not have animals, pets nothing which I communicated with the rep and he understood. It was simply a defect. I told the rep I would tape it for the time being so the holes don't get any bigger. He said that is fine and to not worry about anything. They scheduled my inspection for 2 weeks!!! They claimed that was the soonest they had. 2 days before the inspection, the inspection was cancelled due to "a thorough inspection" they decided that the "damage" was not covered under my warranty. This is crazy!!! What thorough inspection?? They cancelled the inspection!!!! They refused to keep this appointment for the inspection, so now I'm stuck with a mattress with holes future bed bugs and bacteria that will seep into the mattress. For two weeks I was stuck waiting for this inspection with holes in my mattress, how is it okay to let your customer sleep on a mattress with holes which will attract bacteria to seep in. I spent thousands in this store to get a defected product and no help from the store to remedy this issue!!! They are a complete scam! I should have went to sit n sleep down the street from Ashley. They don't want to answer my calls nor transfer me to a manager. I was put on hold a few times and was hung up on several times. All I needed them to do was go through with the inspection as they scheduled so that we can then speak about how to we can fix this issue. I need them to contact me in order to fix this now. This is a warning... Do not shop here!! read more

Ashley Store - Thread started to unravel making a hole - Furniture Stores Near Me - West Covina, California

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Buyer beware of the reguard 5 year protection plan. I purchased a sectional sofa equipped with 3 recliners. The salesperson told me that they offered a 5 year protection plan that cost $389.00 but it would protect the recliners if anything went wrong and also among several other things it covered damage from human or pet accidents. The salesperson seemed to really push the protection plan and because it had recliners and I have dogs I decided to purchase the plan. Well we received the sofa as planned . 6 months after purchase my dog urinated on the sofa. I was pretty upset because of the new sofa but I was thankful i purchased the protection plan. When I called to file the claim I got the run around. They asked for pictures of the serial number which are located underneath the sofa and because it's a sectional it has 3 different serial numbers difficult to locate and photograph . The sectional is very heavy and they required photos. Well we managed to photograph the serial #'s using a scope and sent in the information . They took over 2 weeks to reply only after I kept calling and they said they decided to mail me a cleaning kit so I could clean it myself and not a professional cleaning service. I could of saved the $389 and bought a can myself. I hope I never need the protection plan because it seems to be a fraudulent policy. I still had to wait 10 days to receive my kit. I have attached the policy they show you and what I received. read more

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Might of got a great deal on a couch, but not worth the hassle. No accommodations were made to help deliver to our home or with loading. Before arrival, I called the store to ask if the couch would be wrapped for loading so we could be prepared. They told yes, that would be taken care of. Then when we arrived, to my surprise the couch was not wrapped - leading me to run to target & purchase material of my own. I have no problem providing my own supplies but it could have been avoided if they were all on the same page. Not only that, but then I ask at the store if they have any wrapping & they tell me no. Then a few minutes later, someone from the sales floor comes out & says "I have wrap, but it's mine.. I'll give it to you for $20". The audacity for one of their own employees to try & make a quick buck off of an already paying customer is extremely unprofessional & not okay. read more

Walked in knowing exactly what I wanted, twin adjustable frame & cooling temp mattress. Greated as I walked in and told the associate exactly what I wanted. "Need twin adjustable bed with cooling technology twin mattress, Do you carry twin adjustable frames?". Associate told me "Yes we have twin adjustable frames". I explained "I only wanted twin, NOT twin XL. Associate told me "No problem, let me show you" As we we're walking to the back corner of the store, I again told her because of room dimension and 3 way medical assistance that only a twin would work. We arrived at the back corner of the store and I told the associate "I only want to try twin beds". She looked surprised. I again asked "which cooling tech mattress comes in twin and fits adjustable bed frame?" Associate looks around, turns back to me and says "Well we don't have twin and you can only get adjustable frames in twin XL" I asked her "Why did you lie to me and walk my special needs daughter, elderly mother and myself all the way back her knowing full well that you didn't have what I needed". Associate didn't answer. Didn't apologize. I walked to the managers desk. Explained the situation. Manager told me "Maybe you didn't explain yourself properly" I was angry raised my voice "What do you mean, it's my fault your associate gave me the run around and lied" Manager tells me "well if your yelling at me we're done" I lowered my voice. "I clearly knew what I wanted, explained it to your associate and she lied" Manager "Well what do you want me to do about it" "TRAIN YOUR ASSOCIATE, NOT TO LIE TO CUSTOMERS" & No I didn't yell! Never coming here again! Ashley you should be ashamed of your service! read more

Giving this a 3 because I had 2 experiences, one a 5 & one a 1. First experience was store visit - bought a Labor Day sale couch & loveseat. Was told it would be delivered in October. Checked on order 10 days after I purchased. I was given a phone number to check on order but it was an offshore call center. Took forever to get an agent & when I did they said order had been cancelled. Why? They couldn't tell me. I asked for US based supervisor which doesn't exist. The overseas supervisor told me that it item was no longer available but I never got any notification. Then I made a purchase online. Took only a few days to receive furniture & the delivery team of Miguel Macias was amazing! They were on time, polite, & helped me get the furniture into my house when they didn't need to. Skip the store & order online. read more

Do not shop at this Ashley store. Sales person Teresa Gabaldon and the store manager are liars and offer horrible customer service. They repeatedly lie and say they will call back for a resolution and never do. read more

Beware of the 5-Year Protection Plan - It's a Scam! I strongly advise against purchasing the 5-year protection plan from this company--it's a total scam. I paid extra for peace of mind, but when I actually needed support, customer service was completely unhelpful and did everything possible to avoid addressing the issue. They claimed they had sent replacement parts, but nothing ever arrived--no tracking number, no shipping confirmation, nothing. When I followed up, they kept giving me the runaround instead of actually resolving the problem. It's clear they have no intention of honoring their warranty or helping their customers once they've taken your money. Save yourself the frustration and take your business elsewhere. If a company won't stand behind their own protection plan, what does that say about their products? read more

The only reason this isn't a one star review is because our sales associate, David, was very helpful. He wasn't pushy, gave me space to look around, ready with a tape measure and to help me figure out which sofas worked for our space. Our order was unique-we were debating having two sofas or a sofa and loveseat option. Since all sales are final once the item arrives we chose to have our pieces delivered one at a time. We would call Ashley to let them know the choice we made (both products were the same cost) and then set up the delivery for the second item after. This plan was discussed with David and his manager. We go through the plan exactly as discussed. I called Ashley furniture to confirm we wanted the loveseat and they told me it would be delivered on such a date. When the date arrives I have to reach out to Ashley to ask for the delivery time. They tell me it's scheduled for pickup from their warehouse and not for delivery. I went through online chat, over the phone, spoke with David when the store opened. The collective summary is "someone messed up, when do you want it delivered?" Did they attempt to have it delivered today? Probably not. Did they offer anything to make things right for their mistake? No. Just business as usual. It's one thing to make a mistake, but it's another to not have any real means to correct it. Scheduling (or should I say rescheduling) my order isn't making up for the mistake, it's permitting it. read more

Horrible experience at this location. Please please please shop elsewhere! I spent $9,500 on pure garbage, money gone down the drain. End table I ordered was delivered broken had to send another one took a week. Drawer on the bottom of the bed was also broken. Had to send technician out to "fix" it. A week later I removed the mattress to clean the bottom of the bed and I found the bottom of the frame broken. They need to send the replacement parts out and a technician to "fit" it. Came to the store and I was suggested to purchase a Bunkie Board to help evenly distribute the weight on the bed. I was given this at cost and store manager Victor said. "We're not making money on this, it should be $150 but I'm giving it to you for $50." Dude, take care of your customers! Victor, you're a joke of a manager! read more

Ashley Store - Furniture Stores Near Me - West Covina, California

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Cannot stress this enough, but make an appointment with Nelson or whichever sales associate you prefer! Made the mistake of assuming Nelson will be there when we arrive, so we did not make an appointment, and boy was that a mistake... As soon as we walked in, we were helped by Luis and initially it was great, he showed us the sofa we were looking at the last time we were here with Nelson and we already knew what mattress we wanted to purchase. He told us that he could give us the sofa for 50% off the original price if we were to purchase the luxury tempur-pedic hybrid mattress, which was a whopping $2000-$3000+. We declined, since we already had chosen a memory foam mattress that was out front, and he kept trying to talk us into buying the more expensive mattress with all these functions such as massaging, which we honestly do not need. When we decided to purchase the items, my mom wanted to know the total estimate including tax for the sofa and the mattress and Luis kept on trying to push us to purchasing for the delivery option, when we already mentioned that we are fine picking it up and assembling the sofa ourselves. (Note, the difference with the delivery/expert assembly was nearly a $400 difference.) We told him that we understand that there is some assembly required and that we are fine with doing it ourselves, but he kept going on about how complicated it is and by paying a little more, they will assemble it for us. Eventually he gave us the total price, with the delivery fee...? We had to ask again to give us the estimate without the delivery fee, so we can compare the two prices with and without delivery/assembly. I was on a time crunch and had to leave soon, but he kept explaining that we need it delivered and having them assemble it for us is the best option. Finally, the manager who was by the front gave us the cost without delivery/assembly, which was a more reasonable price for us. Although Luis was friendly, he made it feel like we were purchasing a car, with all the pressure he was trying to put on us to purchase a more expensive option and adding things we did not want to have.. My mom and I definitely preferred Nelson, since he did not once try to push us into purchasing a more expensive option during our first visit. Unfortunately for us, we saw Nelson while we were at the front trying to get the estimate, so we didn't want to be rude to Luis and change sales associate right when we were preparing to purchase our furniture. Seriously, if you want a positive experience shopping for furniture, make an appointment! read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Trying to find the right, small dinette set for my small dining area was a bit more challenging than I had expected. After visiting four furniture stores, I visited Ashley's and was immediately impressed with everything about this store. Upon entering, you are welcomed by employees and left alone to shop and compare at your own pace. This store has EVERYTHING as far as furniture for the place you call home. Soooo many choices for every room of your home or apartment. Every item on display was perfectly displayed, clean and well organized. Prices was amazing! So many items were on sale offering huge discounts and Black Friday specials one week after the official Black Friday. Our sales Rep, Angel was AWESOME!! He was very friendly, knowledgeable and very professional. In the end, I purchased a new dinette set, sofa & chair w/ottoman. I can't wait for my delivery this coming week This will definitely be my go to furniture store for a few other items I need to fill my home. read more

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do not buy their warranty!!! i repeat do not buy the warranty is a total waste of money! they will swear its the best and good to have but when its time to use it nothing is covered! its through a 3rd party company based out of florida. who are quick to say its not covered. youve been warned read more

Awesome place! Thanks for a great experience. Mr. Velasquez was awesome! Spoiled entitled brat Josie who has nothing but unfounded complaints needs to stay away! read more

they sell you flashy looking furniture until it arrives at your home and breaks because it was made from PopCorn ! they charge you 25% interest and will sue you if dont pay them or ask for a discount and/or settlement.. stay away from these crooks ! read more

I would like to thank the Solutions Specialist Ashley Global Retail team. They took the time to research my issue with the loveseat I purchased and resolved it timely. I appreciate all your help. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

I've tried Bob's Discount Furniture store, had (3) consecutive back to back unsuccessful returns, due to a defective fabric on couches material... In-Home warranty tech came by to verify, on the third delivery, wife and I got fed-up/tired and gave up on Bob's Discount Furniture... Finally got my refund after back and forth struggle with the mgt. Came to Ashley's Furniture and the star was born!!! Those (3) professional expert teams were right on top of their knowledge & expertise, they welcome us like family. We received a warm welcome from Lino, Phil, & Zully. They helped us chose the right FABULOUS set of couches, colors & design!!! Due to their inventory and selections of designs, we walked out of the store with a smile & an unbelievable prices, a final sale was closed & thanks to the team work!!! Lino? Phil? Zully? Thank you for everything you've done!!! Definitely will be back... read more

Great service from the time I entered the store until the time my furniture was delivered. Great follow up on my delivery. Loved their show room a lot of selection. read more

I went into the store and Jose Velasquez sales person sold me 2 sectionals 1 dining table with 6 chairs and a king size bed all totaled more than $12,000 he and the store manager at that time His name was Victor assured me that if the sectional didn't fit right there would be absolutely no problem exchanging them, I called and I spoke to Jose Velasquez and he denied he ever told me that and after having a heated argument with him he literally hung up on me. So he is a liar and brushed off the $12,000 I spent there. I will strongly advise NEVER BUY FROM ASHLEY but if you do NEVER buy from Jose Velasquez were you are only important when he needs to make his commission and his customer service means nothing once the sale goes thru! Worst experience ever and their customer service is the worst. Giving one star because I can't give anything lower! read more

A place full of liars. The salesperson is a liar and the manager is a liar. Spend more than 10,000 dollars here and the manager is a liar which sold me something that's not existed at all and when I didn't receive the thing I went to ask. they said because it's never existed. Then why are you guys selling it to me at the first place? The best thing they said throughout the entire conversation is when they sell you the stuffs. This is their delivery team's service which is stepping on my floor without any shoe protections. read more

Ashley Store - This is their delivery team's service which is stepping on my floor without any shoe protections. - Furniture Stores Near Me - West Covina, California

My wife and I decided to purchase a Sectional from Ashley's for a couple of reasons. #1 reason that so many of us Americans can relate to is the Terms in regards to Financing through synchrony bank. Our purchase was around $4,200 Of Course we all know is over priced but what can you do they are one of the few companies again to offer financing. Our sales rep was polite & professional no complaints there. As far as the stores Customer service department & General Store Manager who hide behind closed doors not wanting to introduce herself to my wife was unprofessional & down right rude. We made the purchase my wife was more than qualified and approved for the purchase, unfortunately when the first bill came in the mail I noticed it was only the 12 months defer payment thus making it a $350 a month payment to have it covered in 12 months... that's a car payment. Online, via commercials they brag about the 12,24,36,48,60 & even 72 months payment wow !!! I then called the store the lady said "Sorry but once the product is delivered and you signed for it that's a done deal" Hmm excuse me but since when does Defer finance have anything to do with the product and the sale. Either way your getting your money and then some on a couch that was clearly made for a price range of about $700-$1,000 in materials and labor let's be real. We all know watching shark tank on tv that everyone Marks up 300%. I then contacted both Corp & Synchrony Bank. Mind you both on "Recored lines" and they said " all the store has to do is submit a code and change the defer interest months" simple.... Nope we will never ever buy from Ashley store again & I'm going to recommend that no one buys from them. Now if they want to reach out to me via here or personal phone call I may reconsider but they do need to re train or fire their customer service rep and Store Manager for not approaching my wife when she went to the store after work. Sad business practices. "Customers always right " not here. read more

My wife and I have been longtime customers of Ashley's in West Covina, but that has now completely changed. We will no longer buy another item from Ashley's ever again. My nightmare began in November '25. We purchased a dining room table and chairs, 5 piece sectional living room set, recliner and bedroom set. We were told our delivery date would be on 1-20-26 for the sectional due to the product needing to be manufactured. Several days before the 20th Ashley's called and pushed back our delivery date to 1-30-26. When the sectional came, 3 of the 5 pieces came unwrapped, torn and dirty. We had purchased the white glove delivery service just for this reason. We called for a complete replacement and had to jump through hoops to get it. When the replacement was finally approved, we went to Ashley's in West Covina for our new selection. We made our decision, but their so-called manager, Julio, was extremely disrespectful to my wife during the process. He was argumentative and misogynistic towards my wife. This made me end the process, and cancel this purchase. After we left the store we contacted Ashley's customer service representative. They approved our refund, but were extremely unresponsive to our request to make a complaint about our experience at their West Covina store. It looks like we will be doing our furniture shopping somewhere else. I have let my family and friends know about this situation, and they are in complete agreement with us. They will also be shopping elsewhere. read more

Walked into Ashley Furniture with my girl, and not a single worker offered help or even said a word to us. We were passed by multiple employees who completely ignored us. No greeting, no check-in, nothing. Absolutely disgraceful customer service -- felt like we didn't even exist. Won't be coming back here. read more

The store manager is racism. He discriminate us because we are Chinese. Our bed came with big damage and dressers have a lot cracks. We have no where to sleep because the damaged furniture cannot be installed. I have to take my two babies out for hotel. The customer service said we could ask local store for compensations because a lot of people do that. Also we did get compensation from them several years ago for a damage sofa. It was my aunt called them shes white people. But I came today, the manager said they won't do the compensation for us with very bad attitude. It's so unfair to be discriminated. most of the customers are Chinese people cuz we are rich. That's why you guys hire these Chinese sales. Shame on you the store manager read more

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We came into the store looking for a new sofa that also converts to a pullout. As we walked into the store, we were greeted by a smiley woman name Andrea. She asked us if we needed help with anything. We told her what we were looking for and she directed us to the sofas & showed us which ones also converted to a pullout bed. We found what we were looking for & love our new sofa/pullout bed. As we were leaving as asked her to show me some Cal-king bed frames. I just wanted to look at them & see what was the price range. Luckily we found a Cal-king bedframe on CLEARANCE! We weren't looking for anything specific. We just needed a Cal-king bedframe & bought one. It was a perfect Sunday for shopping! Thanks to Andrea for her knowledge of the products in store. Andrea was very helpful & outgoing. She made shopping easy! Thank you Andrea! read more

Ashley Store - Love our new sofa/pullout bed. - Furniture Stores Near Me - West Covina, California

Dave was great! I told him exactly what I wanted and he delivered! I found the perfect Sofa and love seat! Great price. The quality is amazing. Plus you can't go wrong with 5 yr. Warranty coversge plan. Very happy customer read more

Do NOT purchase the protection plan from this store. It's a complete rip off. The "leather" couch we bought from them is coming apart at the seams and the one time we wiped it off with water it started to fade in color. I contacted the protection plan company and they came back with this... "Based on the Terms and Conditions of your Protection Plan, and all relevant documentation received, the damage that you are reporting is non-warranted. Damaged Item: Reclining Power Sofa Damaged Area: Seat Cushion Type of Damage: Color Loss / Seam Separation" Interesting since if you read the policy they .pdf'd (f'd being strangely appropriate!) to me it clearly states "rips, tears or punchures as well as dye transfer" are covered. So which is it?!!! I should add I called last year and was told someone would come out to evaluate and fix it and never got another reply! This is my second attempt to get service. Horrible! Please save your money! read more

Ashley Store - Furniture Stores Near Me - West Covina, California

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If I could give 0 stars I would. We were "helped" by a middle aged Asian man, unsure of his name but I think it was Steven. He was running all over the place trying to "help" as many customers as he could, maybe for commission. They clearly weren't short staffed because there were several other sales people standing around. We decided on a set of side tables and a dresser. Upon finalizing purchase, this salesman was completely careless with inputting our information and put our order under the WRONG PERSON/ADDRESS. He processed the other WITHOUT CONFIRMING any of our info. So now, our order including credit card info was under a different person. He escalated it to his "boss" DAISY who said she fixed the problem but clearly didn't. She said that they amended the order to the right address. We kept expressing our concerns and they kept saying they fixed the problem. Today, however, is delivery day and it was sent to the WRONG address. I then tried calling the Ashley store for 30 minutes and they haven't picked up their phones. My calls just keep getting sent to a call center which clearly won't help the present problem. Now I am sitting here with a delay in my delivery and a wasted day off since they said my items would be delivered today. This was an absolute horrible experience and I will NEVER recommend anyone to this store unless they wanted incompetent people assisting them. read more

A couple of days before the promised delivery of our sofa set, we were told it would be delayed. This happened 6 times so that our set was finally delivered almost 3 weeks after the initially promised date. This happened even after I was told that "we can see the sofa in the warehouse here - it will absolutely be delivered". Despite these assurances, the delivery was again delayed. During this time, I was not able to speak to a supervisor despite numerous requests. We were told we had to drive 45 minutes to the store to talk with the manager if we wanted to get in touch with him. We had to rearrange our schedules to accommodate the changes - often the same morning of the promise delivery. For this inconvenience and hours on the phone with sales representatives, we have been promised a $90 reduction in price - something but not anywhere near the hassle we have been through. Ashley clearly doesn't care about it's customers or keeping it's word. Also agree with prior customers about the Reguard protection warranty. We were promised any stain would be cleaned for 5 years in the store. Upon reading the full policy at home, they say they will tell you how to clean it and if you can't they will cover certain situations. read more