A couple of days before the promised delivery of our sofa set, we were told it would be delayed. This happened 6 times so that our set was finally delivered almost 3 weeks after the initially promised date. This happened even after I was told that "we can see the sofa in the warehouse here - it will absolutely be delivered". Despite these assurances, the delivery was again delayed. During this time, I was not able to speak to a supervisor despite numerous requests. We were told we had to drive 45 minutes to the store to talk with the manager if we wanted to get in touch with him. We had to rearrange our schedules to accommodate the changes - often the same morning of the promise delivery. For this inconvenience and hours on the phone with sales representatives, we have been promised a $90 reduction in price - something but not anywhere near the hassle we have been through. Ashley clearly doesn't care about it's customers or keeping it's word. Also agree with prior customers about the Reguard protection warranty. We were promised any stain would be cleaned for 5 years in the store. Upon reading the full policy at home, they say they will tell you how to clean it and if you can't they will cover certain situations. read more

My wife and I have been longtime customers of Ashley's in West Covina, but that has now completely changed. We will no longer buy another item from Ashley's ever again. My nightmare began in November '25. We purchased a dining room table and chairs, 5 piece sectional living room set, recliner and bedroom set. We were told our delivery date would be on 1-20-26 for the sectional due to the product needing to be manufactured. Several days before the 20th Ashley's called and pushed back our delivery date to 1-30-26. When the sectional came, 3 of the 5 pieces came unwrapped, torn and dirty. We had purchased the white glove delivery service just for this reason. We called for a complete replacement and had to jump through hoops to get it. When the replacement was finally approved, we went to Ashley's in West Covina for our new selection. We made our decision, but their so-called manager, Julio, was extremely disrespectful to my wife during the process. He was argumentative and misogynistic towards my wife. This made me end the process, and cancel this purchase. After we left the store we contacted Ashley's customer service representative. They approved our refund, but were extremely unresponsive to our request to make a complaint about our experience at their West Covina store. It looks like we will be doing our furniture shopping somewhere else. I have let my family and friends know about this situation, and they are in complete agreement with us. They will also be shopping elsewhere. read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. There are some hand sanitizers available for customers to use. This place is available for customers to view their showrooms. While I was here today checking out their furniture, I asked if they had any special offers and they currently offer 50% off on all furnitures. They also do not allow pets in their establishment. Parking: Massive parking lot shared by several other establishments like Walmart. So you don't have to worry about parking. Staff: The staff here are very friendly and nice. They helped me and my mom decide on a furniture. Overall, my mom and I left the place very happy. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

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We bought a calling size bed 4 months ago and this is how it looks like, the frame and the rails are broken. It's been 2 weeks since that happened, we still sleeping on the floor and no solutions for us yet. read more

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Updating my review to one star although I wish I could give Ashley HomeStore negative 50 stars. I had great difficulty returning lamps that arrived to me broken. Attempted to return to a store near me since I moved (my furniture and lamps were delivered to the new city I loved to) and was told that I had to return it to the store where I made the purchase. Mind you, I moved almost two hours away. SMH this is the dumbest thing I've ever heard of. Luckily I had to head back that way because I had a scheduled surgery being done. AFTER my surgery while still groggy from the anesthesia me and my husband stopped to drop off the lamps. At first they didn't want to take the lamps. I dealt with Daisy who was initially nice while I was physically there but when I had to call after my lamps were returned her tune changed. Oh, and I had sent an email previously explaining the situation to the supervisor mentioned in my initial review that I praised for assisting me with no response. This furniture store is HORRIBLE if there is an issue. I wouldn't shop here again if it was the last furniture store on the planet. I keep unsubscribing to the emails ...'please stop sending me anything from this whack A$$ store... Avoid ALL Ashley HomeStores at all costs. Go to Living Spaces, or Jerome's. read more

Would never purchase from them again. Worst customer service ever. Not satisfied with my purchase at all but there is no returning. Do yourself a favor and don't buy anything from this store. read more

My husband and I went into the store to get a new bed set for our new apartment. Derek Shyy was knowledgeable during the visit, but placed our order completely wrong. The delivery guys came with all the items and realized the items were ordered as a california king not a standard king. I filed a claim with customer service and wanted to let the manager know, but the store has not picked up any of my calls and our order has been delayed for two weeks, possibly longer now. I do not recommend going to this store as they did not listen to what we wanted and now we have to wait even longer for the bed we desperately need. I want this fixed as it was their mistake. read more

Overpriced, and the couch frame is already damaged from regular wear over 2 years. They sell you insurance that is basically a scam I've been trying to file a claim for months with the company and I can't get ahold of anyone they the website, phone or email. Very disappointed Edit : so it's two years after I left this review and I am updating to add that our dining set is also in shambles. The table held up pretty well. But one chair completely broke, and another chair is starting to become loose in one of the legs. We don't jump on our furniture lol we're not rough at all. We just sit down like normal people. Also, our coffee table got a chip in it and inside the chip you can see that it was not real wood as they claimed it was it was particle wood I believe it's called . Basically same as IKEA material. The lamp we bought was a spider fit. One of the legs on the spider fit completely broke off, so it was just lopsided. I had to just throw the whole lampshade away. Changing my review from three stars to one because almost everything we bought fell apart read more

It's very disappointing the type of "protection" plan that this company has to offer. It's all a LIE just to get $200. This protection was intendente for accidents. I had a couple of accident due to my kids but the protection plan (5yr Furniture Plan) never took place all because it wasn't done their way. This all happened within the year, as now I had a tear and the warranty can't take place. And now when I asked for a refund they only want to refund $80. WHAT A JOKE! I need all of my money back! Be ware DONT let them get to you with this lie of protection. It doesn't do anything!!! Now I need to take it with the BBB since they don't want to refund my money for a useless protection. read more

It's been over a week and we have not received our furniture. Our deliver keeps getting rescheduled. We called the store to speak to the manager. 3 days later we have not received a call from her. read more

I went into this store regardless of its bad reputation and reviews. let me tell you employee ANDREA made it a beautiful experience for me and my family. amazing customer service, goes above and beyond to meet customers desire! if you go here please ask for her! Thank you a million times!! Alcala Family is happily pleased and grateful for the smooth experience. god bless you young lady!! read more

The sales people are nice. That's the only they get. The furniture is cheap and they'll say it's not covered by warranty (even within 1 year) when you ask to get it fixed. read more

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My husband and I have been furniture shopping and we went to Ashley's to check it off our list since we visited so many local furniture stores. We were greeted warmly by Andrea who told us the whole store was 55% off (Black Friday sale jackpot). We went around the store and found so many things we still needed/wanted. We were grateful Andrea was so attentive and answered all our questions. She gave us her honest opinions and was friendly, showing us all around the store. We did have to fix an order and customer service was prompt in helping us with our issues. read more

If only zero stars was a thing. TLDR: Unacceptable business practices, and I HIGHLY RECOMMEND AGAINST SHOPING WITH ASHLEY FURNITURE TO EVERYONE that reads this. Or else be prepared to experience such terrible customer service as we have. -On 9/2/24, we purchased a bed set for our guest room from Ashley Furniture West Covina, as we were expecting family traveling from overseas at the end of Oct. We informed the store of this and requested furniture that they had in stock at the time, knowing our family was coming soon. We were initially scheduled for a delivery on 10/5/24. Over a month later was doable since we shopped around early enough...so we thought. -On 10/5/24, we were home waiting the entire day for the bed set. No one ever showed nor called; there weren't any communications whatsoever. Basic customer service suggests at the very least a call the day of providing some type of courtesy notice that the shipment was delayed. -On 10/7/24, WE called the customer service ourselves and only then were we informed that our bedset was on back-order and that it wouldn't be delivered until NOVEMBER, more than 2 months after making the initial purchase! At this time, we went ahead and requested for our order to be cancelled altogether so that we could still use the money elsewhere to ensure we had our spare bedroom setup for our family by the end of Oct. We were told the refund would be processed within 72 hours from this call. Unfortunately, we never received an email or text confirming this request (our 1st mistake by not obtaining a confirmation before ending the call). -About a week goes by when we had yet to receive our refund nor any other communication about it. Then, we received a call from Ashley Furniture telling us that they somehow "found the item in another warehouse" and PROMISED the order could still be fulfilled and delivered on 10/19/24 (believing this was our 2nd mistake). So, given that our refund had yet to be procssed (within 72 hours as they suggested) and that we still needed furniture ASAP, we reluctantly agreed to accept the delivery on the firm condition that we would be guaranteed our order on the date promised. The customer service rep promised it would be delivered so we went with it. -Now, on the day of posting this (10/14/24), we AGAIN received a call from Ashley Furniture informing us AGAIN that our item was backordered until Nov 9th AGAIN! -They completely led us on believing the furniture would be delivered for a 3rd time, DISRESPECTFULLY WASTING OUR TIME when we could have been continuing to shop for our furniture elsewhere while still meeting our initial goal of having our furniture by the end of October. -If our refund was simply processed in the 72 hours they stated, we would have never gone forward with the 2nd and 3rd attempts. We would have already been shopping elsewhere and would still be able to meet our goal of having furntiure by the end of October. Instead, they continued leading us on, keeping OUR money in THEIR hands, making promises they knew weren't possible. -Now, we will have to rent hotel rooms for our family when they arrive at the end of October, as there is no way shop for and still receive at least somewhat decent new furniture by then, especially if when you have stores like Ashley that make you wait over 2 months for a product claimed to be in stock at the time of purchasing. -And finally, after the entire frustrating experience, Ashley REFUSED to offer us any compensation whatsoever, for their own wrongdoing. -This is absolutely unacceptable business practices, and I HIGHLY RECOMMEND AGAINST SHOPING WITH ASHLEY FURNITURE TO EVERYONE that reads this. Or else be prepared to experience such terrible customer service as we have. read more

Went to Ashley today and the overall experience was fine, but what surprises me is the mark-up that they have in-store compare to the official website. We came on the first day of Jan 2022 hoping to find something good for the new place, and out of coincident they are doing a "new year 50% off sale" which caught my eye because who doesn't like marked down prices, then we browse through the store and find something we like, decided to see other stores before coming in to purchase with the sales associate. Turns out, those "new year 50% off" is still marked up wayyyyyyy higher than what is posted on their website. At this point I got turned down with this store, I understand that sales need to make a living but it is just absolutely disgusting to see how the 50% off still higher than the original price. Here is the prove guys, hopefully if you have done your research and see this review you better make sure you're getting the "deal". read more

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I purchased a leather sofa from Ashley Furniture. The first sofa delivered was damaged; the delivery person pointed out the damage and returned it to the store. The second sofa delivered looked nothing like the sofa I purchased, the back pillows weren't full, it had wrinkles and now the leather on one of the seat cushions leaves wrinkles after sitting on it. At first Ashley said they would send someone to fill the pillows, they never came. Then twice said they would send another sofa, they never did! I paid half on the sofa and let the credit card company know that if they accepted the payment that it would be as payment in full. I've been in dispute with the credit card company re Ashley for months for a sofa that looks second hand. The sales people that I've had contact with were great, but there's someone that although they've received pictures of the poor quality sofa still saying I have to pay the remaining balance, and that isn't right! Luckily I found a voice message today with them talking about the delivery; I'll send it to the credit card company. Even though I have an Ashley credit and was thinking about purchasing a dinette set, If this is how Ashley does business I want nothing to do with them! Poor quality merchandise that they're trying to get me to pay full price? No! If they deny this current dispute the only other remedy is to take it to Court, it's the principle of them having evidence if the issues and trying to make a senior citizen pay for poor quality merchandise! Nope! read more

Best customer service, Ziyi is amazing and super helpful. He was thorough and had great suggestions. I definitely will recommend my family and friends here. read more

Don't do it!! We bought a whole living room set in June. We received most of the furniture but the end tables. Now, October, we were advised that we may not get the tables until April 2022! They won't help us and just said that this is the new normal. Never doing business with this company again. If you are having problems with your promised furniture call corporate 800-240-3440 read more

Ashley Store - Furniture Stores Near Me - West Covina, California

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I am very disappointed with Ashley furniture and their return/exchange policy. I wanted to exchange my sofa bc after finally clearing out all the boxes in my living room, the sofa ended up being too big for the space (I recently move into a new place). When contacting their customer service, they told me I can't because I passed the 72 hr window for exchange. I called on the 5th day. I wasn't even aware of such as They don't make it known when you purchase your items about that. All they tell you is "if it doesn't work out just don't accept it on the day of delivery." There was no communication that I had 3 days for any exchanges. On top of that there was also no refunds if you purchased from the store no matter what, just FYI. These kind of important policy rules should have been explained properly to customers from the get go. These are big purchases and lots of money were spent! Their competitor that I went to, they actually went over their return/exchange before I paid for my items. Such an upsetting experience I have with Ashley furniture. After this whole fiasco, I won't be shopping at Ashley anymore and wouldn't recommend my families and friends to go there. Too much headaches to deal with as they are not flexible to work with their customers. read more

I bought a couch, loveseat and kitchen table with chairs from this location. All junk! I bought a 5yr warranty on the furniture because it was a large purchase. The store tells me to contact the insurance company, the insurance company says the store has to evaluate and provide a report. The store says they don't provide written reports. And they keep pointing the finger back and forth. Poorly made furniture, poor customer service and poor business practices. DO NOT THROW YOUR MONEY AWAY AT ASHLEY. read more

They deserve a zero! DO NOT SHOP Here! They will HOLD YOUR MONEY!! THE WORST shopping experience and customer service ever!! -On 9/2/24, we made a purchase of a bed set for our guest room from Ashley Furniture West Covina. We were scheduled for 10/5/24 delivery. -On 10/5/24, we were home waiting the entire day for the bed set. However, no one showed up or no phone call was received! (Shouldn't the store give the clients a headsup in advance, if you could make it on the schedule delivery time??????) -On 10/7/24, we called the customer service and were told that our bed set got back-ordered and the set wouldn't be delivered until NOVEMBER! Although we were not happy about it, we applied for refund and decided to go somewhere else to shop, since we need the bed set by the end of October. -One week later, we did not receive our refund! We received a call from Ashley Furniture saying that our product was back in stock now and PROMISING that the items will get delivered on 10/19/24! So they never initiated our refund request!!! We were very frustrated with the entire situation and we were like: as long as the bed set got delivered before the end of October. So we agreed on 10/19/24 delivery. -For sure, this BS will never end. On 10/14/24, we received a call from Ashley that our item got backordered again and they won't deliver on 10/19 as they PROMISED!!!! Now, we will have to rent hotel rooms for our friends, since there's no way that the bed frame could be delivered by October month end!!!! After the entire frustrating experience, Ashley REFUSED to offer us any compensations and DID NOT even show their apologies!!!!!!!!! read more

Great store with good selection of items. Was helped by friendly associate, Phil Ramirez, who was not pushy at all. Friendly and professional. Thank you, Phil! read more

I called to find out if a specific item was in stock. The woman who answered the phone said a floor model was, and because the item was on clearance I asked if the item was damaged. She said she was too busy to look at the item (I was driving over an hour to get to the West Covina location). I asked if a Sales Associate could call me if I left my number. Again she said they were too busy. I drive over there the one floor model was not there (even though I was told it was) and there were sales associates standing around looking "not busy". I drove there for absolutely nothing. I did speak to the store manager who said he would "train" the staff. Worst customer service ever. Will never go back. Zero stars for lying and being lazy. read more

Don't buy from this company. Product is garbage. It will more than likely arrive damaged like mine did. Screws didn't work. That was two months ago. Still have not received the replacement parts. And I've talked to 3 agents online. Pretty crazy how badly this business is running read more

I am totally unsatisfied with this store and the protection plan they offer. I bought a set of sofas for my house and when I did it they offered me the extra protection plan to protect the furniture. When I requested service from the protection to come to clean one of our sofas they did it but only removed one spot. I called them again and the rejected my claim saying the stain on the other sofa is not cover by them. I don't recommend this store and their protection plan at all. read more

I followed up today. they told me that I need to pick up the bed frame at their warehouse. I paid $300 for delivery and installation. and they want me to pick it up?! Seriously. customer service # never gets through and online assistant won't reply your questions. read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Andrea N. was SUPERB!! Just THE MOST helpful and pleasant employee ever! Even though she had to share some disappointing news, we STILL. came away feeling totally satisfied.. What a delightful experience read more

Do not recommend, very unorganized and they did not keep their end of what was promised. Every customer service rep I spoke to gave a different answer and I would rather give my business to a company that stands by their word even if it costs more. read more

Dave was my salesman. I highly recommend going to him because he was friendly, helpful and I didn't feel pressured to buy anything. He was very patient and informative. I had a good shopping experience. read more

Go elsewhere. Trashleys is not worth it. Expensive and cheaply made. Beware of the insurance from ProtectAll it is worth nothing! No stars if possible! read more

ASHLEY furniture is absolute trash. Do NOT buy your furniture here. Once you purchase anything they basically do not care about any issues you have or to even attempt to provide basic customer service. We have bought many furniture pieces and there's always something wrong and they refuse to help. Don't even bother buying their "protection" plan. They try to say they basically don't cover anything, what the heck did I pay for then? This time around was the last straw. We purchased an almost $3k sectional with some other pieces. Well, when we received it it seemed okay, but as we started using it we noticed one side of the sectional kept its shape and the other didn't. One side looks lumpy no matter how much you fluff it up, and the other side stays nice and smooth. When we received the couches everything looked fine, we opened up two of the pillows to check the inside- unfortunately, it happened to be the two sections of the couch that do have the original stuffing that doesnt get lumpy. Turns out half the pillows have a nice stuffing with casings and the other half has this lumpy stuffing with no casings. I called about it and they basically said "oh well, the factory changed it and there's nothing we can do about it" after telling them that it's unacceptable they said fine we will send a tech to basically tell you the same thing in person. So they scheduled for the tech to come and he was like "well why didn't you check them when you received them?" Ummm because it's not my job to do YOUR company's QA!? The audacity. So the final solution was that they sent 3 boxes of the new stuffing with no cases and basically were like "fluff them yourselves". read more

Had a great buying experience with Oscar! Bought a box spring and a dresser and he took great care of us with a great price !! read more

Ashley Store - Furniture Stores Near Me - West Covina, California

We came with Melvin today to purchase our furniture for our first home. We literally took us around the entire store and was very kind even though we didn't know what we wanted. We finally picked out our dream sofa and other pieces. Definitely ask for Melvin when you come in. Thanks Melvin. read more

Ashley Store - Our dream sectional. - Furniture Stores Near Me - West Covina, California

Some good, some bad. We came looking for a small sectional. We were greeted by a salesman and he directed us to the sectionals section of the store. After walking around a bit, we had a question and a saleswoman helped us. She was not knowledgeable about anything. Couldn't answer any of our questions and then just left us to go talk to another customer! Next, another salesman , Sam I think, helped us and he was super knowledgeable about basically everything they have in their store and online. He gave us some really good suggestions too. So, I guess it's really by chance if you get a good or bad sales at this store. Plenty of parking in this plaza but it's hard to maneuver in this plaza. read more

Houston are sales person was awesome and very helpful got our perfect couches in excellent condition and delivery was super fast and professional. Would definitely buy from here again. read more

My girlfriend and I walked in there only to get an idea of the material we were looking for in a sectional for our living room to later buy something like it online for a cheaper price. Dave was so helpful answering all our questions and concerns. He wasn't a pushy salesman, more of a friendly guide. He also helped me get an amazing deal that was just above my budget but included a beautiful coffee table. I walked out with the peace of mind that I had tried the sectional and loved it before I get it delivered, not to mention the fact that I will get it professionally assembled. Quite simply, it was a great shopping experience I would never ever get online. read more

Agent was helpful, but I don't appreciate lied to about the warranty. Was told everything was covered including pet accidents. Not true. Please be honest with your customers. Will not be returning. read more

The store has a good selection and reasonable prices. Our sales person, Rani, she was very knowledgeable, helpful, kind and patient with us. We purchased a leather sofa, loveseat and a dinette. We are happy with the sofa we just received, but the dinette and chairs sit unevenly and rocks annoyingly so. The installer says probably the floor is uneven, but we didn't have that issue with our other dinette set. read more

I ordered a bedroom set of dressers and nightstand over a month ago for the "Presidents' Day sale" the first delivery was 3 weeks out from my purchase date. I didn't have a big problem with that. Then the first delivery came broken, and the second delivery replacement was broken as well. Tonight was the third "VIP" service delivery attempt , where they would inspect my items before they were delivered. The ETA for my furniture was noon then 4 pm then 7 pm and eventually arrived at 8 pm . Broken again , this time the crack was smaller but still visually cracked through the entire piece of wood. This has been a rough experience with minimal compensation options and still waiting for my order to be complete. Beware read more

Thanks Cruz for an awesome deal. Love my living room set. Ask for Cruz for the best deals read more

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