Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Adam did an outstanding job on my kitchen counter tops he also worked 2 Saturdays to keep on time…read morehe is easy to work with and very clean and neat, yes I would recommend him anytime. Our countertops and backsplashes look beautiful and professional. Fred from Ben Lomond *

We needed a complete rebuild of our rental's master shower and floor due to water damage. Adam did…read morean awesome job and was diligently on task. Being landlords from out of state; most valuable to us were his consistent communication skills and photos of progress made . Our renters are delighted with their new shower and floor, as are we.

We've used Mario for several projects over the years, and one thing that has always stayed…read moreconsistent is his incredible attention to detail and quality of work. Most recently, as we prepared to sell our home, Mario handled our bathroom renovations with the same thoughtful, methodical approach he always brings to every project. The bathrooms turned out absolutely beautiful -- everyone who walked through the house commented on them, and the home flew off the market. You can tell Mario truly cares about his craftsmanship and takes pride in getting every detail right. Reliable, professional, and genuinely talented. Thanks again, Mario!

Mario is incredibly knowledgeable, professional, and takes great pride in his work. He did a…read morefantastic job installing our tile floor, from the preparation and attention to detail to the finished installation. We couldn't be happier with the results and would highly recommend Gonzalez Tile to anyone looking for quality tile work!

We've hired this company twice, for two bathrooms that both have 25 year old floor tile. Very happy…read morewith the job they did, they really went the extra mile to make the tiles look like new again. And no unpleasant surprises.

Had two projects completed. A few years ago, had some challenging and extensive tile grout repair…read moreneeded in my kitchen. Counter had hundreds of 4 x 4 tile. The results really freshened up the kitchen and allowed me to delay a counter renovation. recently had my shower pan perimeter re-grouted. Also, they are very easy to work with. Good communication and follow through. Peace of mind results.

I contacted Jose because I wanted to replace my kitchen countertops. He gave me a reasonable price…read moreand the guys did a great job. The process didn't take long. I highly recommend hiring him for your tile and countertops needs.

JC tile was quick to get back to me with a very competitive quote!! I recommend them for their…read morequality service.

A Five Star rating just doesn't do justice for the Pacific Construction and Handyman Services…read morecompany. This company stepped in the middle of a project that required immediate high resolution performance. The project advanced at lighting speed. All scopes of work were completed on time and done right the first time around. Very fortunate will the next client be, who enlists this company to perform on their next project! Respectfully Submitted, Sammy M. / Scotts Valley, Ca Retired Cal Contractor

Didn't finish the job. Paid no attention to details. His nature is that of a womanizer, so LADIES…read moreBE CAREFUL!!! Things that were in my contract to be done were never finished and I had to hire someone else to complete. He seems to not have things together AT ALL. Very disappointed. His worker drank beer on his lunch... This guy is a wolf in sheep's clothing. Again... A WOLF IN SHEEP'S CLOTHING. Spend your money on a real contractor.

Kitchen and dining room hardwood floor refinished over Thanksgiving week. Excellent work finished…read moreon time, friendly workers. Best price by a wide margin. Would highly recommend.

My story isn't unusual, my home needed to be re-floored, it's a 1971 double wide in an adult park…read morehere in Santa Cruz CA. I spoke with several diverse companies, got quotes from a few and finally narrowed it down to two companies, one a box store and the other Bay Area Floors. In evaluating the quotes and further interviewing both stores personnel during my final interviews I found the Project Manager, Mariela Guzman, with Bay Area, to be incredibly accurate, informed, and sincere in what she was offering as opposed to the "salesperson" at the box store. Having been in construction management prior to retiring, I felt that she was far better informed with what my project would require and backed by an extremely professional staff! Though the cost was a bit higher, I chose Mariela and her group over the others and have no regrets. I've enough experience in construction management and found that the tradesmen that did the work were better than any I'd dealt with in all my years in construction. During my construction career I was mainly responsible for QA and QC as well as the warranty department for most Companies I work with, and feel I'm in a position to say I found Bay Area Floors to be the best I'd ever worked with! Therefore I highly recommend Bay Area Floors and Mariela Guzman especially, for anyone's flooring needs!

Drywall Doctor? More like Drywall Artist! Lee is absolutely amazing at repairing walls and making…read morethem look better than ever. When a contractor installed a fan and left us with a ceiling that looked like Frankenstein's monster, Lee came to the rescue and found a beautiful way to hide all the wires in the drywall - then he covered it all up so no one even knows it's there. Our house walls are a mix of various textures and styles, and Lee matched all of them for us. He's friendly, kind, and the best in town. I give him 5,000,000 stars!

Lee Smith has a great phone personality, if only his drywall installation could compare. I hired…read moreLee Smith to finish kitchen backsplash drywall which was removed for electrical before installing new countertops. I had more than half of it cut and in place and the other pieces more or less sized to the spaces. He showed up with a second person at 9:30 am, although I was expecting one person only, and he informed his hourly rate was $70 and his help was $60. They then proceeded to take one hour to unpack tools even though his truck was parked right outside the site near the garage entry. By 2:30 he had done almost nothing. By that time I had done quite a bit of work myself patching plugs in the ceiling, cutting 16" width around the breaker box, and replacing insulation behind the counters. I asked if he wanted to help with the insulation but he said he didn't have any gloves. He told me I had brought the wrong type of insulation so I had to show him the packaging and explain it was mineral wool. He did put a few pieces on an interior wall that is open to the next room, which I next explained would not be necessary. They did not use the tools they took out aside from mainly razor knives they used to whittle away around the outlets I had intentionally undercut so the outlets could easily be found to size the openings perfectly. They did not seem familiar with the tools I was using. Then when I pointed out the drywall was supposed to have been cut flush to the box so the metal tabs could hold the outlets tight against the drywall, they said "Oh, those are Mickey Mouse ears, some contractors cut them off!" They also let the piece of drywall fall behind the counter instead of holding it up to the base of the cabinets, leaving a gap, and resulting in the outlet box being overcut. Le assured me all the gaps would be taped and would fill in nicely with hot mud, but I couldn't tell by when that was ever going to happen, and where did all the gaps come from anyways? I had already cut the drywall without any gaps. It took them so long to cut out around the outlets so why was the drywall damaged around the outlets? Lee mentioned in passing he was a licensed contractor but he never presented a card with a license number. He has not responded to my text requesting his license number. At 2:30 pm I requested that they leave.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

We purchased TRUCOR® Prime Pinnacle flooring here for our 1800sf home in Soquel. Over the course of…read morethree months, David M. at the store measured our house, provided many samples of different flooring types, and created several different quotes (sorry for all the changes, David!) When the flooring arrived, a few boxes had been damaged in shipment. Without us even asking, the delivery documents described the damage and offered a refund or credit. This high level of service is the reason to choose a local vendor instead of an internet vendor. We tried getting samples from some online vendors, but it was clear those were more interested in getting our email addresses to spam us than helping us choose the right floor. Highly recommended!

David did a fantastic job on my partial bathroom remodel. I ended up having to leave the country…read morewhile he was working, but he handled much of the work while I was gone and I came back to find the floors beautifully redone. The vanity tops and sinks came soon afterward. It was a real relief to have someone I could trust to do the job properly (and to be respectful of my home while I was away).

David is an artist first…read more He worked beautifully with me. Listened and noted and incorporated my opinions without trying to lead me down a different path. As this was the most in depth remodel I had tackled in years it was of the utmost importance to me to ultimately achieve my fantasy bathroom/bedroom. He spent many hours with me on the tile selection, colors, mosaics, travertine shades, patterns, layout... the end result was a work of art. His crew was professional, friendly, smart, respectful, creative and clean. David seemed to be mentoring and encouraging his crew every step of the way and the mutual respect was evident. A real pleasure.