I have docked at SB for many years and am reporting, more than reviewing. SM's new manager- Tim…read moreand Sales Manager-Melissa have done more harm to this business in the last 2 1/2 years than ever before. Neither one of them know how to manage people as is evident by the scores of people who have quit and by the fact that these 2 have yelled at other employees and boaters in front of customers and boaters. Melissa even had to find someone to pilot the boats when she was attempting a sale, because she couldn't do it herself. (No license and no experience). It is extremely disappointing that the owner seems to be blind to what is really happening. The rates in 2023 increased by 30% and yet I have witnessed boaters cutting the grass because SB's has no employees to do this work. New restroom facilities were installed by prior management; however, under Tim's management are rarely cleaned. (Emptying the trash does not constitute cleaning). My educated guess is that they are down to under 5 employees (which includes the 2 "managers"). If the owner wants to keep this business afloat, then he should fire the 2 managers immediately and attempt to salvage his business. What was once a decent marina is now pretty bad. Sad to report, but thought you ought to know.

I recently had work done on my boat at smith boys. This included winter storage and several repairs…read morethat cost thousands of dollars. I was to have the boat moved from their property in the mid to end of June but had difficulty finding a hauler to take the larger boat. They were well aware of the challenges and provided no referral for a ship hauler. Instead of the end of June, I finally got it moved July 16. I was shocked when they hit me with an additional full summer storage charge which approached $800 for the extra few weeks I needed. No discussion, no advanced notification and no prorating. I was just shocked they had the nerve to do this. They have my money but they've earned an extremely unhappy customer who will never set foot on that property again. I will remember getting screwed by them for many, many years.

The Good: excellent mechanical repairs and attention, if you can get it…read moreThe Bad: horrible at docks (they singlehandedly destroyed a thirty year old wooden dock in just three years), even worse at brokering boat sales The Ugly: if you cross them, even slightly, and even if you apologize, they cut you off cold--without even the integrity to tell you to your face. They just leave you to the mercies of the lake and don't look back. Read the other reviews--this is a pattern of behavior for them. Employ at your own peril.

This business is responsive and has a commitment to customer satisfaction. They worked quickly to…read moreresolve engine faltering at higher rpms. Problem was resolved without taking boat out of water. They drove to my dock and diagnosed the problem, got the parts for a 1990 boat, and it is running like new.

My dealings with Lou and his staff have always been very positive. They have serviced my boat,…read morewinterized it and stored it on location for the last few years. Prices have been extremely fair and services have been exceptional. I am certainly glad we have this business in Warren, PA.

STAY AWAY!!! After…read morereading the other 1-star reviews, I can confidently say our experience was very similar. The behavior we encountered was confrontational, combative, and completely irrational. Without question, this was the worst customer service experience I have ever had. Staff was incapable of having a professional conversation and handled the situation in an extremely unprofessional manner. We were denied use of the pontoon boat for the day we had reserved. Rather than simply refunding that day, he abruptly canceled and refunded the remaining three days of our rental as well, then told us to leave. The entire interaction was completely unprovoked. I genuinely feel sorry for anyone who has to work under those conditions. The woman who initially helped us at the counter was kind and professional, and she appeared visibly shocked and uncomfortable with the way the staff was conducting himself and representing the business. If I were the owner, I would be deeply concerned about the quality of management and customer interactions taking place. Then again, business must be doing well if they can casually refund $1,600 and turn away paying customers without a second thought. Based on our experience, I would strongly recommend looking elsewhere.

great folks great place. Definitely a great place to camp. Right on the water very friendly bath…read morehouses were clean definitely will come back.

RIP OFF! I'm a girl and BERNIE took advantage of me because…read moreof it. Charged me for battery replacement and spark plugs and he never took the cover off my boat. Told me it was fixed and it wasn't. Then I heard elsewhere he takes advantage of people who don't have a ton of money. I have a small boat and refused to make time for me, but definitely charged me for it! THIS GUY IS TERRIBLE!

I rented a ponton boat from Bernie and it was great. He had it delivered for me to Bemus Point…read morewith only a few hour notice. The boat was in top condition, ran great, was clean, etc. His price was cheaper than some of the competitors. I talked to him a few times on the phone and he was very friendly and quick to respond throughout the entire afternoon.

Great old, old store but the most knowledgeable chandler I've ever met... owner has more experience…read morethan anyone I know. Kind of quaint to see hand-written receipts still used - but they do take credit cards.

From the owner: Click Business Name for More Information…read more Anchor Marine Limited is a complete service, repair and shopping facility for all your boating needs. If there is anything that you need for your boat, we are your one stop source. We are a certified dealer for Mercruiser, OMC and Volvo. We carry a wide variety of parts for everything we service, and Jim has a knack of finding those old parts that just don't seem to be around anymore. Our shop has really excelled in the custom works department. We enjoy doing what others say can't be done. That's where our motto came from. Our fiberglass shop has also enjoyed tremendous success, which can be seen on our projects page. We have an A.B.B.R.A (American Boat Builder and Repairers Association) certified fiberglass repair technician on staff that looks at every new challenge as a great adventure. Our service manager has been in the industry for over 30 years and has seen many engine and drive designs come and go. We are always getting calls and people walking in with questions and requests for items that haven't been around for a long time. If there is an answer to be found, he can usually tell you what you need to know or where to find it.

I used Ready About Sailing for my spring tune up due to their proximity to where I store my boat…read more This included a tune up, plugs, cap and rotor, and a routine change of the bellows on the Mercruiser out drive. After about a week on the water the engine began running rough and the out drive was clunking on turns and the engine temp was erratic. I then took the boat to my usual Marina for service. The wrong spark plugs were installed, ancient plug wires not changed, found corroded wires in the distributor, bellows were installed wrong and kinked, blocking coolant water flow, and outdrive reinstalled without proper shims, causing the clunking on turns. All told, about $2K to address these issues.

Denny, Becca, Eric, Steve and Brent have all been amazing to work with. I have a 2007 Precision 185…read morewhich needed the transom rebuilt and Eric did it with no additional service ports being added. I really appreciate a sailing dedicated business and I do all I can to support them.

This is where all the big boats on Lake Chautauqua dock but being a small lake, nearly every boat…read morehas a gasoline (none of the marinas even sell diesel fuel) engine and a 35 footer is considered a big boat. This marina also has the best facilities such as a restaurant, an on rails boat lift, in house marine mechanics & etc.

We were referred to Holiday Harbor by another resident in the area. It was a pleasure to deal with…read moreJamie who is very knowledgeable and very professional. Very recently, I was in their office to drop off the batteries for our pontoon boat. That evening, I received a text from an antagonistic individual in the neighborhood which included a photograph of me covertly taken while I was in the Holiday Harbor offices. The text included profanity and threats. It turns out that Charles, the owner of Holiday Harbor, took the picture and sent it to at least one individual in the neighborhood, who then used it to send a threatening message to me. That individual was arrested and, when confronted with his actions, Charles indicated he does this type of thing routinely. I have never encountered a business owner, particularly in a small community, that behaves in that fashion. It is astonishing that a local business owner would act in that manner, intentionally and deliberately creating a controversial and potentially dangerous situation. I strongly recommend, for your own safety, that you avoid doing business with Charles. He has a great staff, but he should not be trusted whatsoever under any circumstances. Regrettably, there is no option to rate this business with less than one star.