I used Ready About Sailing for my spring tune up due to their proximity to where I store my boat…read more This included a tune up, plugs, cap and rotor, and a routine change of the bellows on the Mercruiser out drive. After about a week on the water the engine began running rough and the out drive was clunking on turns and the engine temp was erratic. I then took the boat to my usual Marina for service. The wrong spark plugs were installed, ancient plug wires not changed, found corroded wires in the distributor, bellows were installed wrong and kinked, blocking coolant water flow, and outdrive reinstalled without proper shims, causing the clunking on turns. All told, about $2K to address these issues.

Denny, Becca, Eric, Steve and Brent have all been amazing to work with. I have a 2007 Precision 185…read morewhich needed the transom rebuilt and Eric did it with no additional service ports being added. I really appreciate a sailing dedicated business and I do all I can to support them.

Nice marina and friendly people but launching your boat for a day is nothing special. Ten bucks to…read morepark vehicle and trailer which is no big deal but trailer parking is at the far end of the lot from the launch and not that many spaces. Dumb. Launch itself in good condition and nice long pier. Bathroom facilities including shower available and in good condition. Restaurant was crowded on a Fri night so probably good food but we didn't try. Reservoir is gorgeous and worth the visit but I'll try a different launch next time.

Didn't get to rent a boat because no pets allowed. Event though I emailed ahead and said I had a…read moresmall dog.

I have docked at SB for many years and am reporting, more than reviewing. SM's new manager- Tim…read moreand Sales Manager-Melissa have done more harm to this business in the last 2 1/2 years than ever before. Neither one of them know how to manage people as is evident by the scores of people who have quit and by the fact that these 2 have yelled at other employees and boaters in front of customers and boaters. Melissa even had to find someone to pilot the boats when she was attempting a sale, because she couldn't do it herself. (No license and no experience). It is extremely disappointing that the owner seems to be blind to what is really happening. The rates in 2023 increased by 30% and yet I have witnessed boaters cutting the grass because SB's has no employees to do this work. New restroom facilities were installed by prior management; however, under Tim's management are rarely cleaned. (Emptying the trash does not constitute cleaning). My educated guess is that they are down to under 5 employees (which includes the 2 "managers"). If the owner wants to keep this business afloat, then he should fire the 2 managers immediately and attempt to salvage his business. What was once a decent marina is now pretty bad. Sad to report, but thought you ought to know.

I recently had work done on my boat at smith boys. This included winter storage and several repairs…read morethat cost thousands of dollars. I was to have the boat moved from their property in the mid to end of June but had difficulty finding a hauler to take the larger boat. They were well aware of the challenges and provided no referral for a ship hauler. Instead of the end of June, I finally got it moved July 16. I was shocked when they hit me with an additional full summer storage charge which approached $800 for the extra few weeks I needed. No discussion, no advanced notification and no prorating. I was just shocked they had the nerve to do this. They have my money but they've earned an extremely unhappy customer who will never set foot on that property again. I will remember getting screwed by them for many, many years.

Probably deserves 1 star but (sorry to say) boat yard owners are typically a shady lot --…read moreespecially on Chautauqua Lake -- so there may be worse operations. Lone exception was the old L.S. Aero Marine (now Lawson Boat Center museum in Bemus Point) which was run by a former licensed marine architect & magazine editor (brother & sister) who took on the business out of a family passion for boating. Shore Acres labor force is typically made up of neighbors who work under the table for merchandise, gas, etc. so don't expect a highly motivated or well trained bunch. Unless you're needing gas or something pretty simple, I'd be careful about dealing with Shore Acres; the owner Dick Sparling (like his father Charley Sparling before him) will rip you off if he can. Plenty of horror stories of ruined summer vacations going back over 50 years. You might have better luck at other boat yards on the lake, but be careful.

The service is as bad as the place looks!! While on vacation, I had a problem with my 2017 90 hp…read moreMercury outboard. Since this dump was conveniently located across the lake from us, I made the mistake of taking the boat and motor to them. What a mistake!! I was told that they would have to replace the impeller. The job was to take a day, but ended up being 2 1/2 days. The explanation given was that a bolt had broken and needed to be repaired. The motor was used a couple times at the lake before being brought home. The second time it was used upon returning home, the alarm, indicating overheating, went off again, just as it had at the lake. It was taken to a dealer and, lo and behold, the impeller that had been replaced by Shore Acres was scorched and found to be an aftermarket part and not Mercury. Talking to the owner of Shore Acres just got me more upset. He had every excuse imaginable, going as far as accusing me of running the motor in my driveway. As far as he was concerned it was not his problem any longer because I didn't somehow get it on my trailer and haul it 2 hours back to him so he could look at it. Before taking anything to this place, think twice. The work done is as bad as the place looks!!

STAY AWAY!!! After…read morereading the other 1-star reviews, I can confidently say our experience was very similar. The behavior we encountered was confrontational, combative, and completely irrational. Without question, this was the worst customer service experience I have ever had. Staff was incapable of having a professional conversation and handled the situation in an extremely unprofessional manner. We were denied use of the pontoon boat for the day we had reserved. Rather than simply refunding that day, he abruptly canceled and refunded the remaining three days of our rental as well, then told us to leave. The entire interaction was completely unprovoked. I genuinely feel sorry for anyone who has to work under those conditions. The woman who initially helped us at the counter was kind and professional, and she appeared visibly shocked and uncomfortable with the way the staff was conducting himself and representing the business. If I were the owner, I would be deeply concerned about the quality of management and customer interactions taking place. Then again, business must be doing well if they can casually refund $1,600 and turn away paying customers without a second thought. Based on our experience, I would strongly recommend looking elsewhere.

great folks great place. Definitely a great place to camp. Right on the water very friendly bath…read morehouses were clean definitely will come back.

Great place, great employees. We enjoyed our week at…read morelake,using your boat. Front office woman, very helpfulland nice. ( every one there is friendly.good company

Debbie was great, helped us get set up with a rental on late notice when my boat trailer broke…read moredown, they are friendly and accommodating.