Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

I was searching for an appointment the week before the fall semester, which is naturally busy…read more Denied by many places, Kaitlyn was happy to come in early to do an appointment with me. Many salons wouldn't offer that, so I really appreciated the customer service. The decor inside is immaculate. As you'll see in the photos others have posted, it has an earthy yet luxurious feel to it. Down to earth but classy. Very bright and airy. A nice place to be. My stylist Kaitlyn (again, can't thank her enough for coming in early just for me) was very good about walking me through the steps of the process because I was doing a big change (cut off 12"+ and balayage; I've never even colored my hair before), making sure I was comfortable along the way. It definitely made me feel more at ease and trust in her abilities. She was very knowledgeable about the whole process of coloring from a chemical perspective. Which, as a chemistry major, I found pretty neat. Maybe others wouldn't care in the way I do about the chemistry, but it is relieving to know that your stylist really understands what she's doing to your hair. The products they use are very hair healthy and eco-friendly, which I find important. Louis offered me tea, too, which I've personally never experienced in a salon. Those little things help to make you more comfortable and at home, so I appreciated it greatly. As for how my hair turned out... I loved it! It couldn't have come out any better. It was exactly how I was hoping it would turn out. Masterful. It's been about 6 months since I got the cut and it's grown out nicely, which is exactly what I was hoping for! Before my hair was down to my hips with a lot of broken strands. I'm glad I got it chopped off because now it's healthy and turns out to be simple enough to style. Because now that I look back, I had so much hair that it just kinda sat there. I'm glad I got over the fear of cutting it, and that Kaitlyn was the one to do it! Just be aware that a process like mine cost about $200. Definitely not cheap, but these services also require a great deal of skill. Don't expect to be getting results this good for $20. I don't do a lot with my hair (I rarely ever use heat on it) so my hair is healthy enough to where I don't need cuts that often. But I think the next cut I need, I will come back.

This is my first time actually getting the haircut that I want!! I had a thick long hair and I…read morewanted to go back to a short haircut. I dreaded going to hair salons in the US because I have Asian type of hair (thick, heavy strands), and almost all salons I went to have been disappointing me with the results because they're not used to handle this type of hair. I went anyway because I was too desperate! I called in the morning and they told me to come in an hour later. Kristen was my stylist and she was super nice! She greeted me and offered some drinks. She really tried to cater to my needs and she even confirmed at the end if I want to adjust the length and the model (which I did and she was soooo accommodating!). The wash and blow at the end was really nice too! The place itself was really cozy and well decorated. It looks like high-end salon as soon as I walk in. But, here's the highlight, IT IS SO AFFORDABLE! I've had haircuts with the same price and they usually do just the bare minimum. I literally told her I can't believe I only have to pay that much! Would definitely come back for my routine haircut with Kristen!

I have been coming here for years as Jackie runs a beautiful salon that is modern and welcoming! I…read morehad to schedule last minute and it was very easy and convenient to do online. I got a partial highlight and haircut from Bridget Drury - my first time with her, and she did an amazing job! I wanted a fresh brightened look for a new start (as I'm moving) and she went above and beyond to take the time and care to give me a look that I was really happy with. She was very sweet, kind, and attentive, and I love the cut she gave me. It feels so much healthier and I feel so much more confident going into my new home not feeling unkempt! lol I am so grateful for the calming feeling she gave and the great skill she had with both the cut and color! I am always happy when I walk out of this salon and you can tell Jackie truly puts her heart and soul into caring for her customers and you can see that in her selection and care of the amazing people she has working for/with her.

I always receive fabulous service by Gavvy! She's amazing at what she does. It's a beautiful salon…read more They have water and a coffee bar to use during your visit as well.

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

Today was my second time here and once again I absolutely recommend this place! Emily does such an…read moreamazing job and she's incredibly friendly and welcoming. I just went in for a cut today and this was the first time where I walked away feeling like a star (just from a cut!). I feel so refreshed and so much better about myself. She's a rockstar and is my forever go-to.

Lawkong is amazing! He takes time to understand your hair and is extremely detail oriented. I drive…read more2 hours to get a cut and it's worth it.

Had my first appointment yesterday with Fynn! My only tiny complaint was the late start but mostly…read morebc I worked all day and was tired. Otherwise, it was an awesome experience. I felt very heard with my concerns and wishes. I felt very good questions were asked as well. The attention to detail and craftsmanship was amazing! I was pleasantly surprised only bc I have been looking for awhile for that person!! Happy to say that I made a return appointment!!

I've been coming here for years and am always so happy with the outcome of my nails. The owners are…read moresuper nice and everyone pitches in to take care of each customer- I love the teamwork. I've been with Cherry the whole time and absolutely love her- sadly I never take photos of my nails but I included the chrome ones she's done for me over the years! Prices are very fair. Would definitely recommend BOOKING AHEAD OF TIME, they are typically too busy for walk-ins.

I have been coming here for years, but lately there are some issues I'm concerned with. #1: There…read moreare NO perks for being a loyal customer. Never any coupons, deals for however many times you go there, etc. The best seems to be to save a couple of dollars by paying cash over credit/debit card. It would be nice to feel appreciated and have some sort of reward or coupon program, given how large the business has grown to. #2: Lately, it seems that the nail techs are too busy to sanitize their tools in between customers. I really have no desire to catch anything from non-sanitized clippers, cuticle trimmers, or nail files. I would LOVE to see the techs opening sanitized tools in front of me while I'm there, so I know they're using clean stuff during my session. #3: I'm not sure if it's the tool or the techs, but I am so sick of my fingers getting cut up by the edges of the nail files! Like a papercut but deeper and it stings!! #4: Not everyone is trained equally. Some techs refuse to learn simple new techniques. It could be because they are over-worked and always busy. I also don't think each person does the dip manicure or the cat-eye manicure the same way - which way is the right way? It's different every time, it seems, and some techs' manicures definitely have better staying power and durability than others'. Overall, I find that this is a pretty good value for what you get, most of the techs do a good job, and I love that cat-eye dip is now being offered, but I'm just starting to question what's going on here. Are the workers too busy and stressed? Do they need more time in between clients?

Quite honestly the greatest experience one could receive. I…read moresee jillain and have been for about three years now. I even take my kids to the salon to get the full experience! The prices are extremely fair, the atmosphere is relaxing, the people are so kind, and they are so friendly! Best hair salon ever!

I've been going to Jillain for years now and have loved my hair each and every time When I moved…read moreback to Syracuse about 5 years ago, I hopped around hair salons, always feeling disappointed. When I went to Jillain, I was hooked- she was the first one to give me what I want with my hair, always made me feel comfortable (I actually look forward to going to get my hair done!) and has become a true friend! She has helped me grow my hair out, while maintaining its healthy shine So grateful for Jillain...and JLuxe