DO NOT GO HERE! Made an appointment for 3:30. Arrived 4…read moreminutes early, there was no one there. After standing at the desk for several minutes I sat on the couch. Another customer arrived; around 3:40, we both waited but clearly he was totally sketched out and took off. A woman came out and I asked if I could wait until 4; after saying I made an appointment for 3:20, then 3:40 but was told both times she was wrong. She then placed me in a room and shut the door. I waited and no one ever showed up. As I was leaving the woman said "she didn't come? So sorry." Something really off about this place - I do not recommend.

Rip offs, they double charge my credit card. The owner is very mean. Will not take the extra…read morecharge off.

This place was awful. They told us to tip them more after we already had tipped them. They charged…read moremy friends card twice and we called when we realized and they told us we were wrong and began yelling at us. Don't go!!! They were very unprofessional, timers going off, doesn't knock when ur getting undressed, very rushed and not relaxing massage.

Dont go here! I got a 1 hour massage as a gift on my birthday and the lady left like 5 times…read moredurring my massage with my timer still running waisting probably like 6-8 minutes and with all on that my massage only really lasted about 45 minutes because i timed it with my phone. But it gets worse! Annoyed on my way out, I wasnt going to tip, they not only got in front of the door, saying tip isnt included, they not only forced me to tip but i said charge me $5 instead they charged me $8 and twice then said it didnt go through and i gave them cash instead, to find out the $16 was charged on my card. WORST PLACE DONT GO HERE! ZERO STAR

Nick does orthopedic massage, which focuses on bone structure as well as muscles. He's worked…read morewonders for me. Thanks, Nick.

I was a loyal client here for many years and truly valued the professionalism and care I once…read moreexperienced. This place meant a lot to me. Over time, however, it felt like the management style, particularly at the ownership level, shifted. Communication became inconsistent, and situations that once would have been handled directly and professionally were not. This was not reflective of the front desk team. Many of the therapists I connected with moved on. My most recent experience simply was not the right fit. I did not feel fully heard, and the session felt more rushed than mindful. After the session, there was no follow up or check in at all, which has never happened in any of my previous experiences here. I was tired of bouncing around, so I gave it time to see if things might improve. In the end, she agreed it was not the right fit. What was most disappointing was how it was handled. It took several calls, emails, and texts from me to learn that my sessions had been canceled less than 24 hours before my next appointment. The front desk told me the owner was supposed to call me about the cancellations and to suggest an alternative therapist, but that call never happened, and there was no follow up afterward. There was also a brief moment that stood out. I had left more than 20 percent, though less than the week before because the experience felt different. When I shared that, it was suggested that the front desk might not have passed the full amount along. That surprised me, as the front desk team has always been consistently kind, professional, and trustworthy. I want to be clear that the front desk staff are excellent. They make scheduling seamless, communicate thoughtfully, and create a welcoming environment every time you walk in. I am writing this because I cared about this place. I used to genuinely look forward to coming here. Moving on feels like losing something familiar, almost like losing a friend. I would still welcome a one on one conversation with the owner, as I would have appreciated that before. I hope the practice finds its way back to what once made it so special.

What I love about Serenity in the City is the array of services they offer there! You can get your…read morehair done, nails done, you can get massages, injectables, facials, and you can even take a yoga class. It really is a wonderful place. I love the waiting area with coffee, tea, and sometimes mimosas! The service are priced fairly and I have been happy with my cut and colors. I see Dori, she is great.

My GO TO spot for brows, pedicures, and all things hair! Sam always does a great job with my…read moreblowouts and my balayage looks incredible even a couple months after it was done! Laureen is great for brows and always fun to chat with. Thank you to serenity for being my one stop shop! :)

(Sorry no photo) I have been to Serenity Spa several times…read moreand I am never disappointed. Prices have gone up since COVID but still very much worth it! The foot reflexology is incredible and includes a back, shoulder, and arm massage - equally incredible! The atmosphere is wonderful; peaceful, very clean, tranquil, and comfortable. I highly recommend this establishment!

Hidden Gem, these girls do an excellent job everytime i have been in there. I had back and shoulder…read moreissues, everytime i left everything felt great. Quiet (except for train sometimes), relaxing and great attitudes - they are genuinely concerned and always smiling.

Massage ultra has a wonderful and peaceful ambience. The staff is respectful, experienced, and…read moreprofessional. I always feel as though I get a great value every time I get a massage here.

My sister and I came for a massage before heading to a festival last weekend. This was our first…read moretime at this location. Upon entering, the nice lady at the front desk told us that one of us could go in if the other one wouldn't mind waiting. We said that was fine and so she went over our "sign in procedure" (reviewing body parts that we wanted more focus on or parts we wanted to avoid). Then my sister went in first and I waited in the waiting area. I was offered a whole cold bottle of water, which for some of you might feel like a standard, but I thought it was a wonderful add! The massage was great. The masseuse was polite and paused frequently to ask if I was doing okay (if I needed more or less pressure, feeling ok, etc.) She was able to get the knots I really needed to get rid of. The hot stone was presented and I said sure why not...but it didn't really do much for me. It wasn't warm enough. Though the service was good, the ending was not very consistent to the whole experience. We came in with the understanding that the price was $39.99 and with tip would be $48 each. We only brought cash with us and paid together. We handed her a $100 bill thinking we'd get back $6 after tip. I think she got confused as to why we wanted to change back. After much back and forth, we realized that the services weren't listed with updated prices. The service was $49 instead of $39. (which means if we calculated with tip, we underpaid her by $20.) We felt bad walking out because we thought we brought a 20% tip with us but we ended up only giving them $2. Just beware if you go, it's still pretty decently priced but bring extra cash or a card in case it happens to you. 1 star knock off purely for the fact that the advertised price was not the true price.

I was a first time guest and requested a male, they set me up with Danny and he was amazing! I came…read morein for a 60 and ended up extended it to 90! He listened to my needs and made sure he worked out all of my knots and tension. I will definitely be back. Thank you.

Very courteous, professional, and a clean environment in a great location. I was greeted as I…read morewalked in and then discussed what massage style was needed, I elected Deep Tissue, they applied a nice even pressure that worked out the knots. Highly recommend.

Rebalance is fantastic for providing a chill, warm, welcoming atmosphere that helps with…read morerelaxation, letting go, and can sooth sore muscles and aches - I am so glad they've reopened!

I'm a trained massage therapist as well, and this is the only place I go to get bodywork. Marcus…read moreis, hands down, the most skilled massage therapist I've ever experienced. I always leave feeling like my range of motion has just increased more than I ever thought possible. Need high pressure deep tissue? She never disappoints! Do yourself a favor and get work done by the best.