This review is based off my attempt to make an appointment and the staff working at this office,…read moreand not specifically for Dr. Hamel's capabilities. Call 1: Approximately 11am - I am immediately asked if I would like to hold. Sure, no problem, I'll hold. 10 minutes pass without a single "we'll be right with you". I hang up. I am now irritated. Call 2: Approximately 2pm the same day. The phone is answered by a woman who talks to me for about 15 seconds, and then puts me on hold. 11 minutes and 33 seconds pass. I hang up. I am now pissed and decide to Yelp my lovely experience. Dear Dr. Hamel, You may be a lovely dentist, but you need to teach your staff how to handle phone calls. Long story short, I am in search of another dentist. Regards, Hates Being Put on Hold

Those of you who know me, I only write reviews when I am wowed with a service or meal...and these…read moredays unfortunately that doesn't happen as often as I wish. But today me and my lovely wife were very impressed with Dr. Hamel's office. Just go...you will not regret it. I have been to a few dentist in the Poconos, and not one tops Dr. Hamel and her staff. I was greeted by a very professional and friendly receptionist named Maureen. Shortly after I was called to the back by Dental Hygienist (Mindy) who took my x-rays and did a cleaning. I have been to many dentist in my life, I have to tell you Mindy is an artist with her hands and dental tools. I have to also mention another Dental Hygienist (Sandy) that took care of my wife. Both Sandy and Mindy were true professionals and are very good with their tools. Dr. Hamel..so gentle and honest. Integrity and trust is paramount when choosing a dentist. She examined me, addressed all my concerns and explained a needed procedure very well. Make an appointment and see for yourself. I only have on MAJOR complaint - not going to this dentist before today. I have lived very near to the Doctors office and it took me 10 years to get into the office (my fault). Don't make the same mistake as me and go see Dr. Hamel for your next dental visit. Thank you Dr. Hamel, Mindy, Sandy and Maureen. Welcome to our family we look forward to seeing you for many many years to come.

The wonderful women at this practice are amazing! I am a very nervous patient, but every…read moreexperience I have had here has been relaxing, comfortable and pain free. And they are absolute perfectionists! Their work is exceptional. I could not recommend them more!

My insurance covered all procedures since I started going here a few years ago. Now I get a…read morestatement and my visit was treated as out of network. Called my insurance and was told contract wasn't renewed and when I called office was told my insurance company should have let me know, what no! You should have let me know when I was there- every other time there was a balance due I was told what to pay before I left. The insurance company told me contract was renewed on 2/14. Something shady going on- time for a new dental practice

Had an appointment at 1pm and arrived early. Gave the woman at front desk my insurance and she said…read more"Now i'm gonna have to verify and you need to wait." I waited over half hour and asked if i was going to be seen soon as i need to return to work and she said "I need to check everybody else in first" I then asked for the deposit that i paid back so that I can go elsewhere and she did not care at all just told another employee to help me. Very rude and disrespectful. Would rate a negative if I could.

Woman at the front desk has horrible attitude. Never seen someone have their nose so high in the…read moreair and so mean.

Dr. Wert has just opened an office in Hellertown. I went to him because he was using the offices…read morethat my old dentist had used. I was so pleasantly surprised. I had been to my old dentist twice already because of pain on one side of my mouth. He took x-rays and examined me both times, but could never find anything. So I mentioned the pain to Dr. Wert. It took him five minutes to see what was wrong. He gently tapped on a couple of teeth--no pain--and then when he tapped on the third one it was clear he'd found the source of the pain. I had a crown on that tooth, and Dr. Wirt told me there was infection under the crown. He would have to remove it and clear out the infection. I was so relieved to know what was causing the pain, and that it could be fixed. I'm so glad he opened an office in Hellertown. Oh, and the office staff was very pleasant and helpful too.

I called to schedule an appointment as a new patient for a consultation and the front desk person…read morewas EXTREMELY RUDE. She was nasty and disrespectful and laughed as she apologized when I told her she was rude. This place was recommended to me by a family member who also said the front desk person was rude but everyone else was pleasant in the facility. Not a place that I want to spend my money AT ALL. Their loss. They need to get rid of the person who answers the phones and greets people.

Great experience! Dr. Poepperling is perfect with our children! We definitely recommend her for…read morepediatric care!

Dr Hanyon runs a great practice in the Mt Pocono office (haven't been to the others) and I find the…read moreentire staff to be caring and motivated towards providing excellent customer service. The staff has many times gone above and beyond for me and actually are just nice and caring people. which is the result of good hiring practices. Their team of dentists are exemplary. The operation is growing in terms of technology and while I'm sure that this increases cost, it also increases a better level of dental care, which is something that I personally care about as it impacts our general health. I highly recommend MPDC.

I had my first appointment here today and was rather impressed by the level of service I received,…read morethe technology used, and the friendliness of the staff. Dr. Silvia is obviously a master, as his work was both quick and painless. On top of that, the x-ray machine they used was impressive and VERY fast. Overall I am completely satisfied with my experience here and I highly recommend this Dental office to anyone in the area!

If you are searching for a great dentist office, this is the place. The staff is friendly and…read moreefficient. I just love feeling happy and satisfied when I leave!

I received my dentures here they're a good fit and are working out great they were very helpful…read morewith oral surgery referral

The dentist is nice. He does not clean your teeth well. The receptionist are very dry.read more

Dr. Taormina is a dream come true. When you enter the office, the atmosphere is so relaxing that…read moreyou don't even feel like you are at the dentist. The staff is beyond amazing. The hygienist will put you at ease and make you feel comfortable. There is no fear when you are here. Dr. Taormina will take all the time you need to explain things. He is an expert on everything, from fillings to implants. Thanks to the doctor and his amazing staff. I now have a million dollar smile. I highly recommend Serenity Advanced Dentistry. Try them once and you will be hooked for life.

I see at least one review that can't possibly be real. These are the nicest people I've ever met…read more They don't take insurance, but they help you get partial reimbursement. I'm okay with paying a little more to be around positivity like that. I have PTSD related to medical experiences, so the fact they made me feel calm is fantastic.