A simple, clean, friendly location that won't warn you before dropping your appointment. Rating 4/10. Came in for my checkup which was simple and quick at the beginning of the year and was told to come back later for the cleaning, given a reminder card and email. Annoying but okay I can do that. Come back and the "system error" in APRIL kicked my appointment in June. No update email about potential issues or suggestion to check my appointment. Arrive dead on time and then sent on a goose chase to get an appointment another 15 min further tomorrow. Already lost PTO and gas for this one. We will see if tomorrow is real or another prank. read more

Aspen Dental - Newport, KY - False promises - Oral Surgeons Near Me - Newport, Kentucky

I scheduled an appointment two weeks ago at aspen dental, for tomorrow. They have called me three times. And left a voicemail twice and both times I couldn't answer because I was in class. Both of those calls were to confirm my appointment. When I had already confirmed it online, and then through automation after the first time I called back. The third time they called, the voicemail said I had to verbally confirm my appointment. And all three calls said I needed to give them my insurance. Each time I selected option two, like the voicemail and the automated voice told me to do. The first time I called them back I was on hold for 4 minutes, and then was told that they were unavailable to take my call. The second time I called I got the same message. This last, and most recent time, someone picked up the phone and immediately hung up. After that call, I got a text message stating that my appointment for tomorrow was cancelled and I need to reschedule. I do not recommend this place. They have awful service. read more

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My visit started off fantastic. Everyone was kind. (The guy at the front desk and the gal doing X-rays were AMAZING.) My issues started after my visit. I went there because I had a problem tooth causing me pain. I had an appointment scheduled for a later date however due to pain chose to walk in. I waited a long time but I was fine with that, I was appreciative that they were seeing me same day. I saw the dentist in the morning. He prescribed me an antibiotic and gave me my options for treating the tooth. By late afternoon, I was in excruciating pain. I called the office to ask about pain control as everything over the counter I tried was not helping and was told to give the antibiotic 24-48 hours to kick in. I was in pain THEN. I ended up going to my PCP, who prescribed pain meds and also upped the dosage on the antibiotics because he didn't feel that the dentist had ordered a strong enough dosage. The following day (Saturday) I woke up with 1/2 of my face swollen, a knot on my jaw the size of a golf ball, and a bubble on my gum. I was told to continue the antibiotic and nothing would help until I did a root canal or got the tooth pulled. (Which I knew. I was trying to deal with the infection so I COULD get the tooth treated.) I had to go BACK to my Dr to get a new antibiotic. At this point I decided I would no longer utilize Aspen. I went to a new dentist, who called Aspen for my X-rays. Aspen refused to release my X-rays, telling my new dentist I needed to go into their office, sign a release, and it would take 7-10 business days to have the X-rays released because the request has to go to their corporate. So I had to have some new X-rays done, which I'm likely going to have to pay for out of pocket, because the new dentist can't treat me without seeing the damned X-rays. After getting new X-rays my new dentist determined I am going to need to see an oral surgeon because I have so much infection and swelling he doesn't feel he can adequately numb me up. Never ever again will I use their services. read more

In and out, good efficient staff. The staff was helpful and welcoming. I have established this facility as my primary dentist.

I had dentures made by Aspen in Eastgate, Ohio, about three years ago and have had to have them repaired three times in the last year and a half! Thank goodness I bought the warranty! Dentures should last for years without having to be repaired, certainly not three times! They claim "same day repair," but getting them to fit me in was almost impossible. When I started crying and begging, they finally told me to bring them in. When I dropped them off, they told me it would take 2-3 hours, this was at 2:30. I finally called them at 5:50 to see what the status was, and they told me the tech just finished them and to come and get them. I hopped in my car immediately, and halfway there, they called and told me they are closed. I was 10 minutes away. They would not stay, so I could pick up my dentures. I lost 5 hours of work between the 2 days. I will NEVER do business here again. If anyone does use them for dentures, you should buy the warranty package because the quality of workmanship is horrible! read more

I went into Aspin Dental, thinking that all of my dental needs would be taken care of and instead I've was sadly proven wrong. I went in and it felt like being hurt it in like cattle they were pulling patients and doing what they had to do giving them the minimal time going to the next patient to the night. I already had x-rays. They took more x-rays, which cost me to have to pay out of the pocket because I was over my limit. The professionalism was just to sterile. There was no personality. I was just disappointed in the place. The dental treatment was OK. There was nothing special about it and I would not recommend them anyway I was informed by a friend that the Aspin Dental in Newport was exceptional. I have not had a chance to try them but did call to see if my daughter and two grandsons could get their teeth cleaned there and come to find out they do not take Medicaid so I would not recommend them and I won't be using Aspen Dental.. read more

I might have been saved by their ineptitude. What the heck is this two-appointment to get a simple cleaning done nonsense? Glad I read the reviews before going here. They sent me a cancellation text the Sunday night before what was supposed to be my 9AM Monday morning initial appointment of the two-part series of appointments they require to get a simple cleaning. Great big red flag. Then when I called to reschedule and asked what was the cause of their cancellation, they said they didn't have enough hygienists, but that one just came in and I could still come in if I wanted to, huuuh? Another red flag. I asked to reschedule for Friday afternoon, nope they don't schedule appointments for after 1PM on Fridays. Wow strike three this place is OUTTA HERE! Then I started reading about how bad this place is so won't be going here at all. read more

The staff was very pleasant and kind when I arrived. I am new to this area and had a great experience. I really felt that the care was excellent. read more

Scammers! Ridiculous amount of X-rays taken. I scheduled a check up and cleaning. I got neither. They try to add unnecessary services to add to your bill. I left abruptly during my first (and last appointment) after the dental hygienist informed me that after 40+ minutes into the appointment I wouldn't be getting a cleaning. I will not be returning to this side-show parading as a dentist office. read more

I waited an hour for a scheduled appointment and then when I got sat into a chair I waited another thirty minutes just to be berated for my teeth. They told me a tooth SHE DIDNT EXAMINE would be a root canal. I went to another dental office and they said it absolutely was not a root canal and they saved the tooth. This place is insane and I hope no one goes here. read more

Aspen Dental are thieves and liars. I went there for a toothache. First, they get all your information and then tell you they don't take your insurance. Okay. I'll pay cash. They first do a panorama Xray. Done? No They proceed to take a dozen bitewing x-rays. What? Is it overkill to do a panorama and then take a dozen bitewings? Maybe. Moving on. The dentist looks at my tooth. Tells me my options are an extraction or a root canal. Okay. Good to know. They prescribe an antibiotic. I went to the pharmacy 2x an hour apart, but they don't have my prescription. I call back and they say give it a few minutes. An hour later still no rx at my pharmacy. I call back and they hang up on me. I call back again. They said they will double check with the doctor when she gets back from lunch. No hurry, I'm only dying of pain. So, I have to schedule with the oral surgeon because of a certain medication i take and he is only there once a month. So they say I have to prepay. Okay I can do that. Then they cancel my appointment the day before because, get this, I didn't confirm. Now they won't reschedule or refund my money. Crooks and Liars. BEWARE BEWARE BEWARE read more

These theives!!! Shady shady shady business. They did not clean my teeth. They took a ridiculous amout of xrays that they said they would cover if my insurance did not, LIES. They came up with a $1600.00 treatment plan. I don't have nor have I ever even had a cavity. They said I had under the gums bone loss from having braces when I was in junior high. They snuck in $135 for a toothbrush I could get myself on amazon. They billed my insurance and sent me an invoice for $90, I did not get a teeth cleaning, JUST THIS LUDICROUS EVALUATION. They screwed me out of the 1 of the 2 cleanings my insurance covers per year. I wanted to laugh in their face when they brought up a payment plan. They are not interested in dental health just money. They get $213 for nothing. Its bullshit and I hope they get found out for fraud. They outright lied about covering the xrays that are figgin digital. If I could give negative stars I would read more

Kept me waiting for hours for a consultation with the Oral Surgeon that works out of their office. Was the last one to be called back to see Dr. A. Hanana and get the worst advice about the removal of a dental implant. He knew absolutely NOTHING about it and would have put me in danger if I had done things his way. Then when I checked out the girl tried to get me to pay over $800.00 for services! For what?? Nothing! Do NOT go here or any Aspen Dental. Deal only with true professionals. Your health is on the line and you deserve quality care. *Filthy bathroom with no toilet paper too. YUK read more

Aspen Dental is a straight up rip off. They over charge for services that are not covered by most insurance companies. I wanted a basic cleaning and ended up getting something that wasn't covered and in my opinion not needed. I have Blue Cross/Blue Shield and Tricare Prime and still had to come out of pocket $600 for the two times I went there for cleaning. I would not recommend this place at all. They got me twice, but they will not get me a third time. Signed disgruntled customer. read more

I was at a nearby store today and decided to visit the Aspen Dental office at Newport Pavilion in Newport KY. The front desk was unmanned, there was no staff in sight. After waiting a few minutes, I yelled out "hello". No response. Did it two more times. Still no response. Concerned, I called the police, fearing a problem. The police after arrival did not get a response either. An officer decided to check out the rooms and finally found the staff in the back room having lunch. The front desk was never manned, with an unlocked door. Totally unprofessional, especially in a city with a high crime rate ... and rude to any customers/patients. 2/14/2022 read more

Worst experience ever. For my "screening" appointment, I showed up 15 minutes early as requested, and they saw me 45 minutes after my scheduled time. I was late for work, and they didn't even acknowledge it. I scheduled for an earlier time for the actual cleaning, where they added fluoride, because "might as well since your insurance covers it" says the dental hygienist. Fast forward to when I receive the bill, they charged me for the fluoride, insurance didn't cover it. I called 3 times to ask why (first time they said they would have to call me back; 4 days later I called the second time because I didn't hear anything from them; third time I had to call again because the girl hung up on me instead of connecting me to the office manager). They didn't acknowledge my being disconnected, and instead gave a "get on with it" attitude. The office manager said she would take care of it. A month later, I get another bill saying I owe $29. Okay, fine, I'll just pay it and not go back. Go online, they say I owe $40. Call them, Rachel just repeated "I don't know why it says $29" followed by periods of silence. Then she finally says "well, $40 is the price for the fluoride, so I guess your insurance doesn't cover it." Soo is Aspen double dipping right now, or what? Find another company. If you can't, then go to the Aspen in Western hills. Carmen had that office in line! read more

Aspen Dental - Newport, KY - The bill that was actually $40 online, and Rachel only says "I don't know why it says $29" with long silent pauses. - Oral Surgeons Near Me - Newport, Kentucky

DO NOT GO HERE. Horrible experience and service. They canceled my appointment when I got a confirmation email that morning and drove 30 minutes each way for the appointment. I tried calling 25 times the day before to confirm my appointment but their phone lines were down and it even stated on their website "Aspen phones are down today." When I got there they even proceeded to tell me their phones were down yesterday, but my appointment was canceled because I could not call and confirm yesterday. How was I suppose to confirm when THEIR phones don't work. They were not friendly at the desk when it was their fault they canceled. They even said if I did keep the appointment it would have been a 2 hour wait... no thank you. I am gladly switching dentist now. read more

Very professional and caring. Listened to every thing I had to say. Took care of my issue with out any trouble. I highly recommend!

I've been here 3 times after I had to switch insurances and each time I have had to wait 30 minutes up to TWO hours after my appointment was supposed to start. Today during my cleaning, 3 different employees stopped in to tell my hygienist that other patients were waiting for her. Clearly, they overbook on purpose. The facility is dirty and everything from the decor (lots of fake plants) and even cleaning techniques seem very outdated. Check out my pictures of the dirty, old equipment and dead bugs in the lights! I forgot I had even made this appointment back in the fall or else I would have canceled it. I will be looking for a new dentist. read more

Aspen Dental - Newport, KY - Bugs in ceiling lights - Oral Surgeons Near Me - Newport, Kentucky

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Aspen Dental is a racket; they get paid per cavity. A summary of my visit: when I arrived, the receptionist told me they had canceled my appointment because their x-ray machine was broken. I had received no notification of my 'canceled' appointment. She said since I was there, they would see me. They proceeded to give me a LOT of x-rays. I guess their machine wasn't broken? This is still mysterious to me. While I was in the chair, I heard the receptionist calling my name to the waiting room. I guess she was slightly disorganized that day. The "dentist" came in to see me, and immediately told me I had four cavities, pointing to the points where my teeth touched. At that moment, the receptionist came into the room to tell me they actually didn't take my dental insurance and that I would have to leave. I was sent to the office manager's office to discuss future steps and payment. They did not make me pay for the x-rays they did. Needless to say I found a different, more experienced dentist who told me I had zero signs of decay. I did some research into Aspen Dental and it turns out they are on the radar of the Dental Board for shady practices, like tricking people into thinking they have cavities and need them filled. Listen to the other reviewers, do not go to Aspen Dental if you value your teeth! read more

They overbook. one hour wait. And after prepaying for the top of the line denture they attempted to put a hockey puck in my mouth. Was 3 times larger than the temporary that was very comfortable. Then the asshat dentist says they can adjust it but it will cost me. I will be requesting a full refund. read more

Do not go here! Save your time and money by going literally anywhere else. I got a simple tooth filling here and the women at the desk not only got the time I scheduled my appointment wrong and made me late for work but was rude. A simple filling turned into three other visits because they didn't fill it right. I've spent over 6 hours in this office between waiting and getting it filled just for two cavities. Not to mention I saw a family of bugs on the floor as I left to grab my stuff ... YIKES. read more

Current doctor residing there doesn't care about your teeth. Will make excuses on how she sees 1000s of teeth a day which is why problems keep reoccurring with filings done. Filing cracked 2 months after completed, called set to appointment to be fixed, and was told by doctor she doesn't have time when I showed up! Unprofessional. read more

If i could give 0 stars I would. I made appointments for all 3 of my children back in October. They were so booked the first appointment I could get was for 1/30. After waiting months to get in they now dont show the appointments. Very frustrating! I will now be finding a new dentist because I will not be waiting another 3 months to get in here just to have them erase my appointments again. read more

Avoid. I went once and felt uncomfortable but decided to give them the benefit of the doubt and a second chance. They were still unprofessional, slow, and scammy. They'll try to convince you to get an expensive deep cleaning and take you into an office to offer payment plans. Go to a local family owned dentist instead. read more

This place is a rip-off. They make you schedule two appointments for what every other dentist does in 1. They gave my daughter a referral a couple months ago for her wisdom teeth to come out, of course the appointment with the oral surgeon was canceled due to COVID. Had to call back to get another copy of the referral for an appointment, and now they won't give it to her until she comes back and pays for another appointment. Thats a joke. Nothing but a money grab. read more

I have no idea where all of the low ratings are coming from. I have had nothing short of an amazing experience while there yesterday and today. The staff were super friendly and knowledgeable! I was able to get an appointment the next day (yesterday) and back in today for my cleaning today. I have been to so many dentists in the Tri-State area and I am thrilled to have found this one. No long wait in the waiting room, a detailed explanation of each step before, during and after my appointment, super nice & caring staff, and absolutely no pressure to add any unnecessary procedures are just a few of the things that made these great appointments! Also, the dentist happily filed down a sharp edge of a broken tooth that was cutting into my tongue from a mishap the day before without cost. I will highly recommend this office to everyone I know! read more

Stay away from this place. They didn't send a bill to my house so not admitting their mistake Aspen Dental decided to send a collection agency to retrieve money from me. Now how stupid can you be. This after they were caught lien about over pricing everything to my insurance company. read more

Where do I start. First I had my very first appointment in September just to see about getting implants, I was there for 5 hours before the Dr. came in to see me and was with me a whole 10 min. Second, I had a appointment for a cleaning that went really good. Then in October we started the bone graft, then things went down hill, they started cancelling my appointments some I were all ready in the parking lot. Finally I got one more appointment, never really new what the appointment was for, but this was for a cleaning with this I could have brushed and floss my teeth at home. It just wasn't right. They would not call you back if you called. So finally I get my implants in on June 13 2023 and they were going to do my impressions on July 12 and before my appointment one of my caps fell out and here I am with no front teeth and these giant caps that didn't fall out. Now I have to pay someone else to fix their wrong. I wish I had checked things out better for my self. read more

My dental insurance changed at the first of the year. My previous dentist was out of network and I was forced to find a new provider. After some research I found Aspen Dental in Newport. It was close and seemed convenient. On my first visit after receiving X rays I sat in my chair unattended for over thirty minutes. After I finally got someone's attention I was acknowledged and was visited by the dentist. He was hurried and mentioned to me how crazy it was in the office that morning. He then preceded to lay out a plan to which I agreed. I agreed because I had a plan of action with my prior dentist and had spent many hours in his chair along with thousands of dollars. I mentioned my delay to the staff on exit of the office and I was offered a 25% discount. Hooray right- that is a substantial discount. I know the work that had to be done and was willing to move forward with it but I wanted to get my teeth cleaned. On a second visit I was examined by the hygienist and was told I need another deep cleaning-very expensive. I had just had this procedure done 3 1/2 months earlier. Their new insistence is that they could do no more work until this cleaning was done. It took the office over two weeks to get me this answer. I finally got it when I called the office for the third time. The office was ready to move forward with a crown and fillings without doing this deep cleaning. Those procedures are expensive and I do need them. They were unable to continue with the work that was provided by my previous dentist. It had to start from scratch. Again I just had this same procedure 3 1/2 months ago.Of course they are unable to do the cleaning which is 100% covered by my insurance and is relatively inexpensive. My experience here is that the office is not prompt and seems to be in a sort of "cash grab" mode. The lack of attention and sense of greed I felt there is very distasteful and I would not recommend this office to anyone. read more

Now it looks like they've left a generic form letter response to my review. Just proves my point even further. Useless.

Scam artist!!! Get you on the door with a free appointment so they can tell you multiple things wrong that have to be fixed before doing a cleaning. read more

This place is just a meat market that only cares about the money. First you pay before anything is even looked at or decided upon. You don't make it past the front receptionist without paying. On my last visit they said I would need a deep cleaning and it would require two appointments. They charged me an extra $169.00 and the hygienist spent 15 minutes trying to get the equipment working and then only 10 minutes "cleaning" one side of my mouth. I show up to today to clean the other half and charged an additional $127.00 before anything is done. My teeth feel no cleaner than before I came in. I will never be back. Instead I will find a private practice that cares about the patients and not just the bottom line. read more

Do not waste your time with Aspen. I started going when I first moved to Cincinnati due to the ease of scheduling (the only pro of this company). I'd go for cleanings regularly. I was a little disappointed that I never saw the same dental hygienist or dentist and I was always charged for services at the start of my appointment before anything was done. This included a fluoride cleaning that is not covered by insurance, which no other dentist office has ever suggested I get. But, I figured it wasn't a huge deal. However, at my appointment this past July, and they were just going on and on about how bad my teeth and gums were. They had me in tears thinking my dental health was in such terrible shape and then took me into an office to discuss finances. Based on their oral exam and x-ray findings taken over a year ago, they told me I needed $9,000 worth of dental procedures. I didn't understand how I suddenly needed such urgent and expensive dental care. Furthermore, I had mentioned that I wanted to seek orthodontia care in the near future, and they highly advised me against it until I could have all of this dental work done. They let me leave without the receiving the fluoride cleaning I had paid for since they charge you at the beginning of your appointment. I was so emotional, I forgot I had already paid and had to call to arrange a reimbursement. I gathered my information from Aspen and then sought out a second opinion from a local, experienced dentist. Turns out, I just needed a filling. When I mentioned all the other dental work Aspen said I needed, my new dentist said it was all, AT MOST, elective procedures. Nothing was urgent or worth causing financial stress. My dentist also said there was no reason to hold off on orthodontia care. I will never go back to Aspen. My dental health is on track and I am feeling great without corporate Aspen Dental. Although scheduling appointments was convenient at first, it was not worth all the time and tears I wasted in their office that day. I have a busy schedule, but was willing to start over and find a new dentist that I trusted. My advice: AVOID ASPEN. Go to a local, private practice. But if you do go to Aspen, when they start claiming you need all this dental work, don't hesitate to get a second opinion. You will probably find that you don't need nearly as much as they say you do. read more

Newport Aspen: Dr Brennan is an awesome dentist. The Aspen staff were superb, very friendly. I never been to a dentist office where the patient is actually in control for once.. " shouldn't we always be first when it comes to alot of $" I said Doc this may sound crazy but I want upper dentures. The Dr. Said well then that's what you will get with a smile. Every other quack dentist out there says no way you are to young so I will need to spend $10,000 instead of $2,000 it's a money business. Also Aspen took my insurance and saved me $7500.00 can we say wow! Def. Reccomend Aspen in Newport!! read more

It was the worst decision I've ever made. Enter at your own risk! Only there for the almighty dollar. They really don't care about you or what's best for you! Staff is trained very well at fast talk and before you know it you're in a payment plan. Luckily they had to cancel my next appointment and I had time to think about what just happened and never went back! RUN don't walk away!!! Dentist was arrogant and no chair side manner. Greed is not good!!! read more

They tried to way over charge me (thousands of dollars).When I pointed it out they said they made a mistake. A dentist with 0 years experience inserted in my mouth a large rubber prop (because she said she needed room to work) which made it impossible to swallow and I could hardly breathe and completely panicked. This has never been done to me at a dentist in my 60 years. I will NEVER go to Aspen Dental again!!!!!!!!! I'm looking for a local private dentist with experience and good reviews! read more

I was pleasantly surprised with the cheerful enthusiasm of the staff and the dental procedure performed by Dr. Cole was flawless!!! I would definitely recommend Aspen Dental to anyone. Scheduling an appointment was done in a timely manner... read more

Very unprofessional. Waste of time and money. Spent 3 hrs in the Springfield TN location just to be rescheduled for four weeks later. They rescheduled again the day before that appointment. I have kids and I work 6 days a week. I have a hole in my tooth that the dentist won't fix. If they don't fix teeth what do they do? read more

I went for a consultation. They were thorough with my options and straightforward with prices.Also, i had an insurance issue, and they were very kind about it. read more