I can count 5 times in a row where Aspen dental either had to reschedule me cause they had a tech, or they make you wait a long time because they are behind. It has become clear to me over time that my time is not valued here. Aspen does not adequately staff their business for some reason. read more

WAY to expensive. Doctor was too busy upselling products and lecturing about tooth care too actually listen to his future patients.

I went to them to get my teeth looked at. They were pretty bad ( i have a family history of this) and they were very nice and very understanding of everything. We came up with a plan that worked for me financially and also for comfortability. From start to finish even if it was just a fitting the doctor wanted to know about my progress! they are wonderful and i would recommend this team to just about anybody! Thank you guys again for making sure my dentures fit and understanding every concern! read more

Had my wisdom tooth removed by Dr. Rugi with Kayla assisting, and they made it shockingly easy. Quick, minimal pain, and easy on the wallet. Highly recommend if you need a great dentist in the area! read more

Highly recommend!. Doctors were great! Dental assistants were always caring and consistent. I had a complete removal with implants.. The doctors were always caring and wanted to make sure I was OK. Just deceived my final set if implants. Its been almost 6mths through the whole process. They have been consistent with patient care and making sure I was OK and that if I needed anything to come back and make sure things are taken care of. Im done with my journey and now on to maintenance care. Staff at Aspen dental n. Spokane have been great to me. read more

Outstanding professional care in every way from hygienist Tara, dentist Gubta and dental assistant Kalyae. Friendly and responsive to every question I had with thoughtful informed answers. I appreciate the cleanliness and attention to details in every room I was in. But key was absolutely the excellent care I received from each person. read more

I travel for work and am tired of finding new dentists. I thought getting a nationwide provider would be beneficial. Boy was I wrong. The initial visit was a dentist looking at my teeth, then providing a treatment plan that included $600 dollars worth of extras that insurance wouldn't cover. Had I not asked for a line item breakdown and explanation I would have been very upset at the end. They tried to sell/include a $200 electric tooth brush, oral rinses at twice the cost from the pharmacy. Laser bacterial cleaning. Nitrous Oxide was twice as much as other Dental offices. During my cleaning they stopped the process and wanted me to wait in the 'lounge' for an updated pricing which again included things no other dentist ever wanted to provide. I put a hard stop, walked to the waiting area told the staff to cancel all my scheduled appointments, and left. read more

Horrible. Crappy work and excessive pricing. I paid over 5000 + the insurance help for a single implant. The implant kept falling out. They then screwed it in at an angle to wedge it between two adjacent teeth. This was not the design configuration. I'm not sure how long it will last. Then, they said that I needed two crowns. They claim that the crowns start at about $1,000.00 each. I was shocked when the total estimate was over $7,000.00. That was my part, the insurance also would pay. They had a closer on staff that put the screws to me fairly hard. I left and did not come back. I went to a new dentist (Chaffin). The Caffin dental office told me that I only needed one crown. With my insurance, the crown was about $600.00. Aspen is a crappy organization that is focussed on separating you from your money. read more

My. Are was horrible here. Not only could he professional not repair my dentures. They said hey had to completely do them even though it was a clean split across. Then he price went up and hen hey said they had to add more teeth to it which would be thousands of dollars. Which I don't have. Then they told me my mouth would always be partially open. I tried to ask why would that be couldn't answer. I finally just told them never mind I did not want the financial plan and was not getting work done. This is after multiple attempts to get molds of my teeth the dentist assistant could not do. So had someone else do it. Now there saying we have to pull the rest of my teeth full dentures. Price went up. I'm 8 months pregnant and Everytime I thought they could help they could only help if I paid more money. This was so much stress on me and my inborn child. I am high risk and should have never went to them for help. My husband bought a rotary tool and denture repair kit from rite aid. Under 50 bucks he fixed my partial himself. He is Not a professional but was able to fix hem I can eat with them and close my mouth. The so called professional dentist and dentures at Aspen Dental claimed there was no fixing it. But my husband did it under 50 bucks. Do Not Go to Aspen Dental. They do shit work for high prices. And well lie to you cause you stress stating you have to get more work done which costs more. This was very stressful to myself and my child as I had high blood pressure the whole time his was happening. Looking into legal action at the moment. read more

First of all, this bill was sent to me after my free consultation. A consultation in which they advertised that they work with ALL insurance plans and have a financial plan to fit everyone's budget! Lies! It's all lies. They do not work with all insurance plans and unless you can afford a 10-15,000 down payment and $1000 monthly payments then they definitely don't have a financial plan to work with everyone. Then trying to call to find out about why you're being charged for something that was supposed to be free you better clear up your entire day to sit on hold with horrible music and it doesn't ever tell you how many callers are before you or what your expected wait time is. This was literally a nightmare, a waste of time and they are scammers and liars. The proof comes out in your initial appointment. They are ruthless and definitely don't care about you as a person. They're only in it for the money and it shows. So their company slogans are all bs and I would highly NEVER RECOMMEND ANYONE to go there. Save yourself the time, mental health wellness and money.!!! Worst experience ever. Please take my advice and don't even call them or waste your time. I have no doubts that you will regret it just as much as I do. I'm read more

Aspen Dental - Spokane Valley, WA - A bill for a free consultation - General Dentistry Near Me - Spokane Valley, Washington

Talk about a high opinion of himself. The dentist who talked to me about 10 minutes, is all about the money. I have Delta Dental and coverage only covers x-rays and a cleaning. Got the x rays and was told by the hygienist I needed a "deep cleaning" which is not covered by my insurance. But according to the receptionist the DDS will not change his mind and approve a regular cleaning. So ....... I have to find another dentist that will only do a cleaning. So far no luck, pretty sure the DDS won't release my x rays to another dental office. But first I have to find someone to clean my teeth without having to pay for x rays since insurance only covers it once a year. So good luck with your experince ! read more

The individuals in this site are incompetent. I've had issues with this site since I've started going there and the only reason why I've not stopped going there was because I paid upfront for services which were barely rendered. Here are a list of what could be done better. 1) fire the office manager and replace with one that would not be perceived as racist. 2) communication is key to an interaction. if there are issues in which a appointment has to be canceled a call to the patient would be nice. 3) if you are going to charge upfront for treatment then every time you go into the office for service of that treatment then you should not be receiving a bill. 4) when you sign up for treatment there should not be multiple dentist working on your plan. This would lend to issues during treatment since everyone's training and methods are slightly different. 5) do not charge patients for unnecessary equipment passing it off as "free" to the patient. I looked at my bill and saw a charge for a toothbrush that I never needed or wanted. but I was told that it was "free" read more

If I could give this location 10 stars I'd totally do it. The dentist really took my feelings and anxiety to heart when he extracted all of my teeth 3 weeks ago. Then today I went in for my follow up and to have him help me with some bone spurs I had, well then I had to be numbed up to remove them and he could tell I was very anxious about the numbing meds cuz of the needle. So he did an Amazing job with keeping me calm so I didn't have an anxiety attack. I love these guys. I hope everyone has a great experience like I did!!!!! Keep it up ladies And gentlemen!!!!!! read more

By far, the worst denture experience I have ever had. Almost $1,800 plus insurance and I can't even eat hard food cuz the bottom denture keeps eating my gums and they can't seem to get a simple adjustment right??? read more

Had a horrible experience. They also billed my Assurance for a procedure that never happened. When I called to get my dentures replaced because they are messed up the receptionist was beyond rude and unprofessional. Do not go here if you want to be treated with respect. read more

I gave these idiots one star because yelp doesn't take anything lower. My husband and I went there because he has to have teeth pulled and needs dentures. We went there two wks ago. Trying to get some relief. They didnt take his insurance. No one called back after he and I both called them. I called 2x. The first time I was told yes they take it. The second time it was after the visit. A week after. He has been in pain ever since. Agonizing pain. Like considering going to the hospital. He called them this morning. Finally got a hold of the billing there. Only to find out they do not take his insurance. Instead of calling back and letting us know. They are the WORST MOST DISHONEST DENTAL PLACE I HAVE EVER HAD THE "PLEASURE" WORING WITH. read more

This office does not provide dental / health care - they exist to steal as much money from you and your insurance company as possible. I went in for an appointment and was immediately assaulted with a sales pitch for a $30,000 procedure that was unwanted and absolutely unnecessary. Do yourself a favor - go to a qualified, professional who will provide you with the care you need. Aspen Dental is a den of thieves and should be run out of business. read more

This company over charged for work they did not complete. They charged my dental insurance for work they did not complete. While having a procedure they over sedated me and I stopped breathing a few time. Instead of telling my ride they kept working and started a IV in my lymphodema arm. A big no no. Never once told my ride about any of this. A few visits later they were laughing and told us. I laid in bed three days unaware of what had happened. Unable to process. I was bleeding out of my mouth. When I requested to speak to them about this I got Jen the manager who just chats and offers nothing. Make no mistake, I informed my insurance company. I want others to know that his office goes through many workers. Turn over is big. Please dont allow your loved ones to go there. read more

BEWARE!!!!!! I had visited the Aspen Dental, in Spokane Valley, many times having everything from root canals to deep cleaning done. I had paid for my treatments done and had a 0.00 balance at the end of my last visit. A couple of weeks later I received a bill for more than 372.00 dollars. After many phone calls, including calling the corporate office and talking to the regional manager, Aspen Dental would not remove the bill. There was multiple insurance claims that were not paid completely. The Aspen Dental office I visited had did not tell me there was any outstanding claims or provide me with any paperwork so. Aspen Dental needs to provide a complete balance ledger after every visit. Very poor accounting procedure from a medical business. BEWARE !!!! of their accounting process before you visit this business. read more

Terrible service. 3 broken dental plates. Waited 7 months for permanent implants. No scheduling of follow up appointment. Paid for services not provided. Left on hold 15 minutes or longer while trying to get services. Mismanaged dental records. read more

As a new patient I was coming in for the 2nd time. Long story short, I was told 3 different prices, billed for work on my credit card that had not even been done yet and never given a print out of what I was going to be charged for. I had to make two calls to get the print out.I was told the finance woman was new on the job and had made several errors. I wrote a review on their site but funny how that never posted. You will see only positive reviews on their site. The hygentist was very good along with the girl at the front desk who were both, in my opinion just trying to help straighten up a big screw up. I would never recommend this office. They do not back up what they tell you. read more

I will never return to this clinic, or any other Aspen Dental Clinic again. I needed to be seen for a chipped filling. Aspen had neglected to bill my dental financing for my last procedure. Because of their error, they refused to see me until their error was cleared up even though I had an appointment for that day, I had to reschedule for later in the week. I am not confident that this will be cleared up in time for my appointment. Screw it, I'm canceling that appointment. I will would not even give them one star but I can't post this review without at least one star. read more

Dr. JB placed two dental implants in my husband's lower jaw. From our consultation/x-ray appointment to the surgery day; he was professional, detailed, and a wonderful teacher about how the surgery would go. The procedure was seamless and went just as planned. My husband was feeling better within a few days. Dr. JB even called the day after surgery to see how he was feeling. His bedside manner alone would make me a return patient, but that along with the precise work he did makes him a real asset to Aspen Dental. I would highly recommend Dr. JB to anyone considering a dental procedure like this. Our family will for sure use him again. read more

STAY AWAY!! Don't waste your time, my wife went here this morning due to a set of abscessed molars that she had been fighting for a week. The dentist didn't offer antibiotics or pain management help. She later went to another dentist that offered her a pain solution and antibiotics to help her handle the infection. STAY AWAY!! read more

Aspen Dental - Spokane Valley, WA - General Dentistry Near Me - Spokane Valley, Washington

This office is absolutely awful!! The office manager never answers her phone or returns calls (I see this complaint all over the internet but now can tell you first hand). I will be changing my insurance plan so that I no longer have Aspen as my only in network provider. I had a small chip in my tooth that the Dr. refused to fill and said that a $1700 veneer was my only option. I refused to do that and said I wanted to get a second opinion. I saw the most wonderful office, highly recommended by a friend (Dr. Delwyn Dick in Coeur d Alene) who had absolutely no problem filling my chip and did such a beautiful job for a fraction of the cost!! Do NOT waste your money or time with Aspen. I would rather pay out of pocket for amazing professionals than suffer at the hands of unqualified, unprofessional "dentists ". Aspen is AWFUL!!!!!! read more

The only reason I gave them one star is that the site will not let you give negative stars. They pulled my wife's teeth and let her sit for ten months without being able to eat anything but mush. When she first went there, the lady (?) at the front desk asked her first name and how were we going to pay. It has been 11 months now and we have to go to another dentist to get the work finished. My wife still has the healing plate in. So when we go to get her dental records, they decide that the HIPAA laws don't apply to them and won't give them to us. 25k seems a bit excessive to have teeth pulled and they seem to be amazed when you get upset. read more

Let me start by giving you my back round, I worked in dental offices for 27 years doing front desk duties and chair side assisting. Unfortunately our insurance only had Aspen Dental as the PPO. I had heard rumors about the quality of care, figured some of the rumors were false. Wrong!! The full mouth set of x-rays they took at the first visit was the worst quality I have seen in my life. I do have some periodontal disease. I have invested thousands of dollars in Periodontal surgery and TX. When the Dr. came into do my exam the first thing she mentioned before even looking in my mouth was the need for a "deep cleaning". AND to be aware of the need for dentures in a year or two! Dr. should have looked at my tissue and quality of home care ( which is immaculate). Fast forward 5 years after transferring to a quality dental office, I still have all my teeth and a healthy mouth. As for the people who have written positive reviews I'm glad they got you out of pain. Please do some more research, there are lots of offices that offer payment plans, you don't need to go to the office with the lowest prices. Remember, you get what you pay for! read more

Very poor at billing and asking questions. We ended being billed an extra $1500 above insurance without notice, was told we were going to be sent to collections if we didn't pay, unable to work out financial plan since we did not do it before work, took payment in full without a in full payment discount. Now to the wisdom teeth, they drilled here and hit a nerve, bled out lots and had multiple injections of not very nice. I am so mad that they did not have any compassion. Will never go back!!! Recommend anyone else at this point. read more

Went in for a broken filling. Extraxtion was my only option. After a very unprofessional and painful extraction, the dr sends me home with ibuprofen. F that. Im in pain and was told i would get the ibuprofen as well as a 2 say supply of actual pain meds. Fuck Aspen Dental. Lost my business forever. They do not care about anything but money. read more

Stay Away!! Aspen Dental Spokane Valley are butcher's!!!! Don't worry they say for 1 tooth. My upper teeth are gone. Dentures have never fit right. They even broke the first fitting. And they broke two of my bottom teeth. Hit by a Mack truck right before Christmas. Spread the word "Butcher's" Please please stay AWAY read more

Patients beware!! Not only does this business way overcharge for dental procedures, but they will demand all payment in full before completing your care. I made several calls to management and wrote letters about the way I was treated and about their unethical business practices, and it took months to get an unhelpful and insulting response. I researched the medical codes on my bill and found proof they overcharge. If you do have insurance, be extra wary and inform your insurance company so they can assist you. read more

Truly wish I had went somewhere else. This place does dirty business. Told them what I wanted and they quoted me $1600 with insurance so I played everything up front. Came in to start getting ready for dentures. I wanted all but 2 bottom teeth pulled so my bottom teeth would fit better. These ass hats to my surprise only pulled 4 leaving me with 7. Not like I had any control under the knife. There was absolutely NO communication as to why or what. So I go in to get my permanent teeth and they were like oh yeah, you'll need to pay an additional $500 for your bottoms because they will have metal in them. I played everything up front!!! So hidden cost number one. So ok, I'm pissed but I'll pay $500 cuz I want my bottom teeth to be permanent not temporary. Then they were like oh, we cant do it because you have 5 bad teeth, and they'll need to be pulled in order for your new bottom teeth to not cause damage to your mouth. The 2 teeth you originally wanted pulled need to be pulled which will now cost you $1,100. I have the money, but to have more bottom teeth pulled that should of been pulled in the first place involves another damn healing process!! This could of been all handled in the first place and already payed for. I am not going to get my bottom teeth done here, I am going somewhere else. I just wish I would never had gone here in the first damn place. Please, there are other options out there for you to get your teeth done with no lying. Go somewhere else. This place is a FN joke. I hated my experience with ASSpin dental. On top of all that, No one told me how I should be taking care of my dentures until my second to last appointment there. F__K this place!! read more

This business deserves zero stars but unfortunately that isn't how this works. It is hard to say which is worse, their business practices or their dental work. I am fairly easy to please. Tell me what you can do and for how much and I will decide. I paid for my crowns up front as is their policy only to be billed two months after completion for an additional $800. I began having trouble with two of my crowns only to be told I would need to pay for an exam and xrays. Shoddy work bait and switch billing. If you like this go to Aspen Dental if not run fast. read more

Worst treatment I have ever expirienced. There are really no words to describe how degraded and really dehumanized this visit left me feeling. I was in an excrutiating amount of pain. Enough so I had to leave a corporate meeting at my job. By the time I got to the dentist I was in so much pain I was starting to panic. I am not one to cry, especially in public and I was bawling begging for help and the front desk lady and the dental hygenist both were insensitive to say the least, I felt like they were exasperated or looking at me like a attention hound, drug seeker. Not once was I offered something to deal with the pain or even a kind word of consolation. The dentist comes into the exam room, doesnt greet me or introduce herself just coldly states I have two teeth infected and need them extracted. She then turned and left and I was escorted to the finance area where they gave me a price, I was still reeling from the pain the brusque attitude of the entire staff and the news I was looking at losing two teeth. I knew I had to get back to work and wanted to get a second opinion so I stated I would consider it and if I could some antibiotiucs to combat the infection. They then stated that the there was need to treat the infection that they just need to remove the source and would not do anything until they recieve payment. I was then reduced to asking for them to please help me with pain management which they replied she would ask the dentist when she had a moment and get a hold of me if they decided to help. I never recieved a call or any sort of follow up. When I asked how much the initial visit was they said it was free of charge with a air of, expectancy. Like really I need to be grateful for this degrading, painful, judgement riddled, dismissive, unprofessionalism? I wouldnt reccomend this torture chamber to the worst of the worst of individual. Am considering legal action read more

I was 20 minutes early,you needed my bottom plate, instead of telling me when I went in you left me in the room for 30 minutes then decided to let me know you still needed the bottom. Had you just said you needed it and let me know I could have driven home and brought it back. Now because of your mistakes I am without bottom teeth again for at least another week. I am not a happy customer and when this gets fixed I will NEVER go here gain. read more

The staff is really nice, but their policies are not in the customer's best interest.

I would give a lower rating if I could. Their billing department is a joke, they say they got pre-approval for my emergency procedure and then tell the insurance company that it was cosmetic not necessary. I came in with a broken front tooth crown that is not cosmetic that is pretty necessary to me. Now they are trying to get me to pay another $1,600 for their billing error. When you call them, they never answer your questions and no one calls you back. Also, they try to sell you deep cleanings, which are not necessary as well. What a scam! read more

Took a Friend to Aspen Dental in the Valley yesterday. Was charged $337.00 for a cleaning and Dental Hygenist spent less than 20 minutes cleaning her teeth. When I asked about the cost at the onset of the appointment I was told it was because it was a deep cleaning and would be at a minimum of one hour to an hour and a half. $113 of this bill was for Topical Fluoride, Velscope Oral Cancer Screen and Sod Gel. I would not recommend this place. read more

I've had a serious fear of the dentist since I was a child and actually go out of my way to avoid going to the dentist, but today I needed 2 teeth pulled, they didn't knock me out or give me gas as there was no need, I felt absolutely no pain what so ever and before I knew it I was done....I highly recommend these guys as a dentist to go to....they have restored my trust in a dentist and I will be using them for all my dental needs.....oh yeah, they're very affordable too read more

Super friendly staff but the dentist ruined my teeth. I have never had any problems with my teeth until after going here. The year prior I went to a dentist where I used to live and was told I had no cavities. I went to Aspen Dental after moving here simply to get my teeth cleaned. They did x-rays and told me I needed to have 5 cavities filled! I wasn't sure how that was possible but, assumed a dentist wouldn't drill on your teeth if it wasn't absolutely necessary. So, I made an appointment to have them taken care of. I had to go back several times because my fillings would fall out and he left broken pieces of spacer wedges in my gums. I never had any pain or sensitivity prior to having said cavities filled. But now, my teeth hurt all the time! It started to feel like I had ACTUAL cavities where he supposedly filled them. He sanded parts of my teeth so far down that now my teeth no longer align. I get such sharp pains in the nerves of my teeth into my jaw now that it gives me the most painful migraines. I literally take 8 different types of headache medicine everyday just to be able to function. I'm now facing thousands of dollars worth of work on my teeth to try and repair some of the damage done at Aspen Dental. All of this after wanting nothing more than a simple cleaning....I don't like talking bad about people, especially nice ones but, It concerns me that this dentist did more damage to my mouth then I will ever fully be able to fix and he continues to work on others. read more