I am a part-time Customer that has patronized this Business for many years. I have had Button Service on two pairs of Shorts recently because these Shorts were too large, trying to save two Clothing Alteration bills. Both were correctly positioned at drop off. However, after the two pick ups & bringing them home, the Button placement was changed on the opposite side of the original Button by their Tailor (because he thought it would look better appearance-wise) and those placements were both on the too tight side of the original Button. I returned pair #1 & that pair was correctly serviced. Later pair 2 was brought into the store separately & that pair was denied Service, saying "we cannot take any more Buttons from you". I would stay away from dealing with this Tailor since he cannot follow my original instructions. read more

Amazing experience with this cleaners! I had my dress for my wedding reception hemmed here and it turned out perfect!! There were a lot of gems and delicate material on it and it came back in perfect condition with nothing missing. The owner is super friendly and shows a lot of care for her customers! The measurements to get the gemming done took about 20 minutes and during that time, she was attentive to not only me but everyone else which I really appreciated!! Overall, great and efficient service which is what I love! :) read more

Aspen Hill Cleaners are always friendly, respectful, timely and great at cleaning our clothes. If the stain is too far gone, etc., they always tell us the limits and let us know what to do. I read the negative reviews and can simply state that I have never had any experience with them other than great. read more

I am very disappointed. I did my alteration and it was alright but the dry cleaning wasn't good at all. I dropped off a shirt and 3 blazers, it looks like they just pressed it and did not clean it at all. I don't wanna go back and have them fix it because there's no point. I'll just go back to my previous cleaners, now i wouldn't mind driving for a few minutes to get a quality cleaning. read more

Very pleased with the dry cleaning service we have received. The owner is extremely nice to work with as well. She told me today that she has many repeat customers. I wish they would leave their feedback in order to balance out the few negative rants that have been left on here. read more

They do well. I have been going there for years. They open early, which is convenient. They get my cleaning done before I need it.

Horrible experiences with this cleaners ALWAYS late on alterations and LATE never ready as promised and expensive---out of line with competitors. Complaints are just met with blank stare, no return calls and no commenting on poor service. After complaining and spending several hundred dollars--- a pant hem is $20 but generally good work so I paid. After addressing the customer service and lateness THEN after I picked up the late item and wanted to drop off a pair---told that my alterations ( a hem) were too much work and I should find a "real tailor" but they charge more than real tailor, have a sign that says alterations, etc.... Dry cleaning expensive and late as well. Will NEVER go back here--I am very fair and a great professional customer.... HORRIBLE and avoid here they take the praise---as I have commented on the good work on alterations but criticized when things were VERY late...and lack of communication====then you have the NERVE to tell me that she can't do a hem, read more

I was a customer here for over a year. They did a good job cleaning most of the time but I have had to return on multiple occasions because of a missed stain. I have had my pants hemmed and patched here before. The first time I paid to have my pocket patched they did not do the work when I came to pick it up. I told the young man working there that they missed it and he took care of it and apologized. The pants patchwork came undone today in the same spot so I brought them back and told the lady working that I have been here for the same repair and I wanted it done right this time. She looked up my history and argued that I have never paid for that repair. I told her I have and the young man can vouch for me but I would pay again I just want it done right this time but she just kept saying that they have never done that work and it's not showing up in her system. I asked when the young guy would be working again because he knows me and would vouch for me. She would not respond to that question. I again offered to pay and said what do you want to do? Do you want to make it right or me take my business elsewhere. She said again that I never had the repair done there and handed me my receipt from what I was picking up. I guess business is booming and she doesn't mind loosing a customer. read more

If I could give negative I would. My family has used them on occasion for over several years. We dropped off several things and upon arrival there was already a woman arguing with them about not having only one pair of pants to pick up when there was two. The employee was saying there was only one pant dropped off but the customer had the receipt clearly indicating two pants....with my issue she refused to accept responsibility for completely running a brand new $200 dress. There was absolutely nothing wrong with the dress but when it was returned it had bluish stains all over it and she kept on saying that's the way it was brought. It is a complete fabrication and not only did she refuse to apologize or accept responsibility, she charged us $53?!! In my opinion it's not only bad business it's just being a bad person. Things happen, but you can at least take ownership and be apologetic. I will not step foot in that place of business ever again. read more