There are so many things to fix around here, air conditioners, creaking floors, no hot water, takes…read more15 mins to heat up...really? Mgmt is ok, not very friendly either. These apts are nice, but not worth the money we pay.

We lived at this complex for 4+ years. It is a very quiet complex with beautiful views. The…read moredownside is: no pool, no fitness center, Carl who does maintenance was really nice until he found out I was not Republican. Really. The on-site manager Barb is nice but not always available (short office hours) the AC in the second bedroom was non existent. The water pressure is not good, and if you want hot water you have to run the water a long time to get it hot. The garages are a decent size. The price of these apartments is very high considering the Amenities they don't have. Water, garbage, sewer, pest control etc. will run you close to150.00 a month or more.

I've had a great experience living at Park Sierra. The staff is always welcoming, friendly, and…read moregenuinely helpful, which makes a big difference. It's a great place to live, and the customer service is outstanding. The maintenance team is efficient, professional, and quick to respond whenever something needs attention. Jeremy and his team truly set this community apart with their dedication, professionalism, and positive attitude. They consistently go above and beyond to make sure residents feel taken care of. I highly recommend Park Sierra to anyone looking for a well-managed community with excellent service and a friendly atmosphere.

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

1 Star - Extremely Unsafe and Poorly Managed Community…read more I am writing this review as a deeply concerned parent and tenant. I live in this complex with my newborn baby recently released from the NICU and my 12-year-old child who has asthma, and our living conditions have become unbearable due to ongoing harassment and constant exposure to smoke and heavy sage burning from our neighbor. Despite months of complaints to the leasing office, corporate, and even the police, absolutely nothing has been done. The neighbor continues to burn sage so heavily that it burns our eyes and throat, and the smoke fills our apartment daily. They have also threatened me and my child, harassed my guests, and slam their doors so violently that pictures fall off our walls. I recently had a total knee replacement on November 17th, and instead of recovering in a safe environment, I am dealing with constant stress and unhealthy air conditions. We even contacted ECHO Housing, who advised the neighbors to stop, yet the behavior continues every single day with no action from management. Corporate refuses to return my calls, and the office has shown zero concern for our health or safety. This complex does not protect families, children with medical conditions, or tenants dealing with legitimate safety issues. The quality of living here has gone completely downhill. So many long-time tenants have already moved out, and it's clear the management's priority is filling units--not maintaining a safe community. If you care about your health, your children, or simply living in a respectful and well-managed property, look elsewhere. This has been the worst living experience I have ever had, and they have officially lost a responsible, long-term tenant.

I loved it here! Great community and great management staff. Very quick to respond to my…read moremaintenance request. It all got taken care of ASAP. Alex and the staff are wonderful people who care about their and neighbors were great. My kids loved it there and I miss Living one of the best years of my living there with my little toddlers never got a complaint. We also never experienced any problems of any kind while living there.

Just moved into the Alexan and it's been great. Building feels brand new and amenities are top…read morenotch. Have to give a shout to David from the management team who has been awesome. It's clear he really cares about delivering a great experience!

From beginning to end the staff here were incredible, Kiersten and Jacob were extremely…read moreprofessional and helpful every step of the way from move in to move out. I only had to move out due to changes related to my work, otherwise, living here was heavenly. Neighbors were nice, amenities and the construction of the apartments were exquisite. And as mentioned before, the complex is managed so well by Kiersten, Jacob and maintenance Diego, who are all extremely responsive and organized. Maintenance, was always great too, even though I did not need them much, place was brand new and in great working order! Even though I only stayed here for a few months, it felt like a long little vacation. There was just simply nothing to complain about, I enjoyed every moment living here, and would say if you could take the opportunity, you will not regret it regardless of how long you stay ! - Kassy

If you are looking for Peace, this is the place, the Reflection pond with ducks and fountains are…read moreso peaceful. Sangeeta was so helpful, and truly loves helping future residents to find their perfect apartment. She's truly is a gem that treats you like a person and not a number. Highly recommended

My husband gave them a 30 day notice to move out and we paid them two more months of rent but…read morethereafter they are still charging more rent. My son emailed them three times to return us the extra month of rent but without response.

This property has went downhill. Broken cars everywhere, trash, stairwells and breezeways all…read moredirty. New residents who smoke on the property. I cannot walk anywhere without smelling cigarettes or weed. No fresh flowers around the monument signs. Very sad what this place has become.

I have lived here for many years. There has been a lot of managers, leasing agents and maintenance…read moreduring this time. The past year has been a refreshing change. A year ago I needed to sign my lease in person ( in office ) due to a software issue on my computer. Diane was very helpful and patient making this an easy process. The office is professional and readily answers questions related to occupancy at Seville Apartments. Recently I visited the office for some additional information on my new lease and Diane went above and beyond to make sure I got the answers needed. Thank you to the staff at Seville Apartments!

I've lived here about 10 years over Memorial Day weekend my truck was towed and damaged tow costing…read moreme $645 damages being estimated no management or office people ever around The maintenance people are great but as far as office management no one around towing people who live here is not right hire security to stop the break ins will be moving asap

I give the maintenance guys 5 stars they're always very respectful and know what they're doing. The…read morepeople at the leasing office always have great customer service especially AJ. The 2 stars is for what's happening around the property. People's packages getting stolen, cars are getting broken into. I heard one of the neighbors got broken into through their smart lock. I'd rather have the old school double locks since people can hack into our smart locks. We need security circling our property. I've never seen security around. I no longer feel safe living here with my son. Can't even open my windows throughout the day because someone is always smoking weed and my son has bad asthma. Even when my son is playing at the playground the weed smell is so strong. There's cigarette butts everywhere it's disgusting. People aren't picking up after their dogs poo everywhere. There's always a pool party going on no seats available. I made sure to bring my own folding chair the last time I went to the pool. The type of people that have been moving in have no common courtesy. It's sad this place used to be a safe and fun place for kids. This place is becoming ghetto like Muirlands Apartments next door. That's known as the ghetto in San Ramon. They need to have security walking around the property throughout the day every day for our safety.

I would like to recognize the outstanding team here, whose professionalism and care truly enhance…read morethe living experience. The maintenance team, Manuel and Isaiah, are excellent. They are consistently responsive, courteous, and dedicated to addressing any concerns as efficiently as possible. Their respectful approach, strong work ethic, and commitment to quality service make a meaningful difference and do not go unnoticed. They are also very kind people. Lillya and Lisa in the office are equally exceptional. They are warm, professional, attentive, and genuinely committed to creating a welcoming environment for residents. Their communication is thoughtful, and they clearly take pride in providing a high level of service and support. The entire team demonstrates kindness, integrity, and professionalism, creating an atmosphere that feels well-managed and supportive. Their consistent effort and positive attitude truly set this community apart. Thank you to Manuel, Isaiah, Lillya, and Lisa for the care, professionalism, and dedication you bring every day -- it is sincerely appreciated. Sincerely, Victoria

BEWARE!!! Monthly…read morerent increased by nearly $500 in 3 years! That is an increment of nearly $5,500 - $6,000 per year! Additionally, the utility charge was a flat $95 until last year. This year, during lease renewal, they added a term called "a more fair and equitable method of calculating utility charge." Who would think that this means they are going to increase the utility charge by 120%? According to them, a "more fair and equitable method of calculating utility charge" means increasing it from $95 to $210. The apartment next to mine has been vacant for nearly a year. I have seen 4-5 different tenants in that apartment over the past 3 years. I hope you understand. So, I strongly recommend: BEWARE before you move in here. I'm paying the price for my laziness.

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

I recommend Highlands Point Apartments and can not say enough about the Assistant Manager,…read morePatricia! She is AMAZING and always goes above and beyond to make sure tenant's needs are taken care of timely and efficiently! Management and the office staff are always pleasant and helpful. Maintenance crew is exceptional too!

So to update, I was given the option to leave the apartment and nothing happened to the neighbor…read morewith barking dog with terrible scary neighbor in the unit below me who made lies about my dog and myself. When they were the issue. I decided move again after moving from Washington 15 hours cause I felt no compassion from management Tara and Tracey. I wanted everyone to follow the rules I don't understand why they can't follow rules. The neighbors were not supposed to have anything in the garage and they had a giant dog and a tv and couch and it would bark all day and night and I lived above it and I couldn't sleep. They were so rude to me. Anyways I ended moving out because of them. There were no available units either for me. I had to move out which wasn't fair. Since I drove 16 hours from Washington to come here. In the end Tracey was understanding but during the process I felt the support was one sided to the neighbors who were noisy and breaking the rules everyday. It was my dream to move there but the neighbors ruined it for me. All I have to say is those neighbors are the worst and I lived in building 12 unit 1226. I hope that management handles those neighbors better. They ruined my experience in their apartment and my life.