I've had a great experience living at Park Sierra. The staff is always welcoming, friendly, and…read moregenuinely helpful, which makes a big difference. It's a great place to live, and the customer service is outstanding. The maintenance team is efficient, professional, and quick to respond whenever something needs attention. Jeremy and his team truly set this community apart with their dedication, professionalism, and positive attitude. They consistently go above and beyond to make sure residents feel taken care of. I highly recommend Park Sierra to anyone looking for a well-managed community with excellent service and a friendly atmosphere.

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

Parking is scary dodging other cars coming and going, dated apartments, filthy carpets all…read morethroughout and noisy. Office staff nice but never available. Will not return deposit, do not bother hiring cleaners when lease expires.

PROS: *It was easy to tour and apply for this apartment…read more Front staff were helpful and friendly. Billing has been automated and hassle-free. *I feel very safe in this apartment, which was very important to me. All of my visitors have commented that the layout feels like a hotel! *Parking is great. I park on the floor I'm on and there's a door from the parking garage leading to my apartment. *The apartment is spacious and easy to maintain. I'm more than pleased with the walk-in closet, the new appliances, and ample lighting. *Heating works great! *Though I accepted an apartment facing BART, the noise never bothers me. The apartment's noise reduction qualities work very well. *This apartment's location is the real selling point. For me, it is a nice plus to be situated right next to BART. It makes jaunts to SF or the airport painless. It's quite close to the Whole Foods shopping center and the freeways. *It is simple to get a visitor parking pass for up to a week. *Very nice amenities, including bbq, gym, work rooms. Not that I've taken advantage of these, but I like knowing they're there. CONS: *Upon moving in, the apartment was not *dirty* but it was definitely dusty. There were minor hassles I had to deal with, such as getting the washing machine settings fixed, getting the window latch fixed, and getting the closet set-up corrected. The issues were fixed promptly and accurately when I submitted maintenance requests. *If I were to renew, I would have to pay $300+ in rent per month. I will not be renewing. *At times, I have smelt marijuana smoke come through the central A/C. *At times, I have fallen asleep to loud noises coming from above me. *Some areas could be more clean, such as the parking garage and trash room. *Getting my packages has been hit or miss. I never know if my packages will wind up in the leasing office, the mail room, or my door. I have often had packages that were opened (though nothing was stolen). You may want to get packages delivered to the Amazon locker at Whole Foods if you choose to live here. So far, I would recommend this apartment complex to others due to location, safety, and comfort. I will update the review once I see how the move-out process goes.

Upon giving notice we were leaving, Avalon listed our apartment for almost $600 less than what they…read moreoffered our renewal at. How is this allowed???!!! Shouldn't tenants in excellent standing get that decrease upon renewal to keep people there who actually pay their rent on time and don't tear apart their units? The place has gone down hill fast within the two years we lived there. Makes me not want to consider another Avalon property again. Not worth the money. Old appliances and tired units at large price tags unless you move out and let the next person live there for far less. Ridiculous!

My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

Management will try to take your security deposit to pay for cleaning and renovations of the units…read more We were told a minimum $270 fee applies for cleaning of our unit upon move out, regardless of condition. This charge wasn't in our lease, and we returned the unit back in great condition, yet they took almost $700 of our deposit. We fought IMT in small claims court and won the judgement, and now they ignore us when we try to collect. IMT blatantly steals from tenants after they move-out as their business model.

I lived here from 2014 until 2021. Initially, it was a great experience. The location near the BART…read morewas nice, and Dublin itself was a great little town. Over time, it became much worse. The rent perpetually increased, but if you were able to bargain, you could mitigate it. The security gate for the garage was consistently broken, enabling any rando to enter at will. My car was never broken into, but my bicycle was stolen. The elevators were bright, but mostly dirty. The smell of the neighbors' food and weed was ubiquitous. Oh, and garbage was frequently dumped in the garage. I can also say that the management team was more often absent than in the office. Frankly, you can do better in Dublin. And don't try to break your lease early, because they'll do nothing to mitigate the loss and find a new tenant.

Years later: excellent friendly maintenance like everyone has said and ******NOTE: horrible Essex…read moreoffice staff******. I raised a small administrative concern about a new requirement and instead of admitting their lack of planning and trying to accommodate their shortfall they made it my problem. The Essex office attitude shows they think it is my privilege to live here. If they acted like this to me, they most likely will do it to you!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

Great please to live !! close to shops, restaurants and freeway…read more good family and kids friendly community. for some reason, lots of pet lovers in the neighbor hood :) lots of pets in the community. Pool and Gym included with good clubhouse. Only con - street parking space for visitors.

I love living here, and agree that community is nice, safe, very family friendo - though I'm…read moreprobably only bachelor in the entire 'hood here. Still, it's cool that its young familes and all. BUT, why with the lack of parking? I had the inside of my place designed to look specifically like a bar (really) so like having my friends over to watch ball games - but they all complain about the parking!! WTF? It's not the city, the neighbors need to start parking in their garages. Bonus is that it's right by stores and freeway entrances. When is that new mall next door to us opening? We need a Whole Foods within walking distance and Toll Bros needs to start making good on at least some of their "soft sales" plans... I put up with your b.s. cable and greatly depreciated housing values, cmon. And still we didn't complain - but at least give us a Whole Foods!

There are very few decisions I make that go well for me, but deciding to move to Legacy in…read moreLivermore is one that's in the positive column. First off, the apartment is the nicest I've ever rented. Modern amenities, brand new appliances, clean from ceiling to floors upon move in. I don't hear my neighbors at all and I'm living on the third floor so I have people above and below me. Every neighbor I've met so far has been so sweet and welcoming. Lots of young people here which I love because I'm old, but young at heart so I don't want to look at people like myself! Situated smack in the middle of Main Street so you have restaurants, bars, grocery stores and movie theatre's literally right out your front door! The bldg is tight as far as security. You need a fob or phone app to get into this place or you're out of luck. Everyone picks up after their doggies. The staff from porters to management (shout out to Thy for being amazing) are all wonderful. Always a smile and a hello from the staff when you pass them. Such a great change from living In the last apartment community I just left. Good riddance. I'm happier than ever living here and can't wait to enjoy the roof top pool as soon as I'm done unpacking!

I've lived here since Nov. 2025. Great apartments, bad…read morepolicies. The hot tub and pool are great, until you get rudely kicked out by overzealous security people at 10pm. The residents pay luxury prices to live here but are treated like a problem vs a resident. Pool/ hot tub should be open till midnight, not 10pm. Security personnel should be friendly, instead they are aggressive and treat you like it's an emergency evacuation. They've ruined the fun perks of living here.

All staff went over and above to make my moving in, and living there, as easy as can be…read moreThe office staff all care, and that's rare these days The maintenance staff are equally fantastic. Jobs are responded to quickly, and effectively I recommend staying at Parkwood highly

I have been living at Parkwood for a month now. It has been a good experience. Thank you for your…read morehelp Shelley! And everyone else at the leasing office.