Once again, I had an excellent 5-Star experience at Midway Car Rental LAX this week. Adam Garcia,…read moreand the LAX Managers, made a long-term stay effortless when I had to extend my car rental due to special circumstances in Los Angeles. Adam's concern, and personal attention to my situation, were incredible. I always rent at Midway Car Rental LAX, because the staff and service are amazing, and the rates are excellent! Midway is a short walk from all terminals, thereby avoiding shuttle buses when arriving at LAX. On the return flight from LAX, following rental car return at Midway, Joe's Garage provides free shuttle to all terminals at LAX. Midway Car Rental LAX is the best!!

We landed in lax. Last week We went to midway to pick up…read more a car I must say great service clean car And. The ride was. Smooth I would. Rent from them again

Customer service was very rude. My daughter paid for a car in advance. It was supposed to be a…read morebronco... They did not have the car available and put her in a different vehicle and it did not have a full tank of gas. We returned the car a day early and we're not given any grace on a price difference. I put the deposit on my debit card. It was removed from my bank account and I never got my deposit back. I've had to call three times and each time they let me know they would refund it. Finally two weeks after I returned the car. I got $59 of my $250 deposit. I would not recommend this company to anyone. Budget rental at Los Angeles airport was the most horrible experience I've had with a rental car. We were on vacation and they made the start and end of it very stressful. This was not something I wanted to deal with. The rental that we were able to get was filthy dirty. I would not recommend budget rental to anyone flying into Los Angeles airport. It was a horrible experience.

I have rented a car from them 3 times this month for trips for a total of 7 days. First off their…read morecompetition has 2-3 busses show up for every one of theirs. Then the staff at the desks are less than helpful. For the first trip I had my kids so I requested the interior insurance. The one that covers everything, I paid $75 for this coverage and was still charged a $125 cleaning fee for crumbs. Their prepaid gas is a rip off. The second trip I was "upgraded" to an electric car that did not include an adapter to the North American Charging Standard, that meant after visiting 6 charging stations I still could not find a charger that would work. I only visited a Tesla supercharger once. After finding a charger I waited 4.5 hours for the car to charge. My next trip the car had as much crumbs in it as the rental I was charged for, the rear speakers did not work in the car and the car was due for service. The rear seat alarm went off despite not having anything on the seat. During my electric car escapade and the broken rear seat the roadside assistance machine could not recognize my voice or me hitting the number keypad. Good thing the car ran. Otherwise I would have been left hopelessly stranded with my kids thinking they are now orphans. Budget customer service completely blew me off. All told I use them because of their affiliation with United Airlines. I will no longer use them, their competitor with the Costco affiliation will be my new go to.

This is a no-frills operation. The staff said the shuttle runs every 30 minutes, but on the ride…read morefrom LAX to the location some other travelers said they waited almost an hour. I waited about 10 minutes. Once at the location, the line moved fairly quickly to get to the counter. I must have arrived at an off-peak time, the line was short. The cars are located in a large warehouse, so they are out of the sun and are not baking hot. They have you fill out a damage form to show any existing issues with the vehicle and then hand it to the attendant on the way out of the lot. I made sure to be very detailed in my walk through, just to be safe. Returning to the lot is simple, just pull in on the same road the shuttle came in on. The lot attendant will take the keys and finish up the transaction. The shuttle back to the airport picks you up from a canopy by that driveway. Overall, it went well. Just make sure to give a little extra time for transportation to and from the airport.

I have rented from Fox at LAX for years, but it's been a minute since my last visit. Reserved a car…read morefor 1/22/26 and arrived to find a mile-long line being served by TWO agents. But Fox now offers a skip-the-line option for $49 per rental. That would have doubled my total charges, so I sucked it up and waited. I will not be back; Sixt and Payless don't treat me like this. Since you're reading this, do us all a favor: when it's your turn at the counter, 1) have your license and credit card ready; 2) NO you don't want insurance -- it's a ripoff and your own carrier will cover it; 3) NO you don't want to pre-pay for fuel and "bring it back empty" -- it's a ripoff and there's plenty of cheap gas within 10 miles of LAX; 4) NO you don't want an upgrade; 5) NO you don't need a Toll Pass. Well, maybe you do, but it's gonna be a ripoff. That's it: we're all waiting behind you, so step up, pay, take your keys, get out. Fox does not employ enough agents for every driver to have an in depth discussion about rental options. Stick to the script, hit the road.

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.

Based on the low reviews of this place, we were a little nervous about our rental car process…read more Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles

A decade later, new location at the LAX rental car center... They have 24 shiny new desks, and…read moreonly two people working them. There are over a dozen people waiting in a very slow line. The staff is friendly, and doing their best. But the management still sucks.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

I recently visited the new LAX Rental Car Terminal to exchange a vehicle I initially received from…read morethe Woodland Hills location. My vehicle is currently in the shop, so this rental was intended to be a comparable loaner. I chose the LAX location specifically because of its size, assuming they would have better inventory options. Unfortunately, that was not the case. After returning my vehicle, I waited at the customer service desk for two hours. The process was extremely slow, and the overall attitude felt nonchalant and unresponsive, and no rush and do not care. After all that time, I was ultimately given a downgraded vehicle, which completely defeated the purpose of coming to a larger location. I also attempted to contact Enterprise during and after this experience, but there appears to be no effective system in place to resolve customer concerns. Every representative I spoke with deferred responsibility, promising escalation and follow-up "within a few days." It has now been several days with no response whatsoever. There was no acknowledgment of the excessive wait time, no effort to accommodate the situation, and no meaningful attempt to resolve the issue. Here take this car this is what we have. I ended up going to Avis Rent A Car, where, as a Preferred Club member, I received significantly better service and immediate assistance. To be fair, the new LAX facility itself is very clean, modern, and well-designed. However, the customer service and communication structure do not match the quality of the building. Enterprise needs to do better particularly with communication, accountability, and timely resolution of customer issues. Response to Jean that was done no results after 4 days, no results just overall a negative experience. Simply responded contact Woodland Hills . Sent support a complaint online just as suggested no better!

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

I am extremely disappointed with my experience renting from SIXT…read more On May 3, 2026, I rented a vehicle from SIXT and drove from Las Vegas to Los Angeles without any accidents, incidents, or damage to the vehicle. After I returned the car, I was unexpectedly charged $1,049.73 for two tiny marks on a door panel. I do not accept responsibility for this alleged damage and believe the claim is completely unsupported. SIXT has not provided any evidence showing that these marks were not already present before my rental began. They have also failed to provide pre-rental photos proving that the damage occurred during my rental period. Despite the lack of evidence, SIXT is demanding more than $1,000 from me. In my opinion, if a company intends to hold a customer financially responsible for damage, it should be able to prove that the damage did not exist before the rental and that it was actually caused by the renter. I am formally disputing this charge and am prepared to pursue all available legal remedies if necessary. This experience has seriously damaged my trust in SIXT's damage claim process. My advice to anyone renting from SIXT: take detailed photos and videos of the entire vehicle before and after your rental. It may save you from facing a similar situation. Damage Claim Number: 9077934317.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

I was greeted by Alberto and LB I had an exceptional experience and truly felt compelled to leave a…read morereview because the level of professionalism, care, and efficiency I received was beyond what's expected in customer service today. From the moment I arrived, the employees were welcoming, patient, knowledgeable, and genuinely dedicated to making sure everything went smoothly for me. What stood out most was their ability to remain calm, kind, and solution-oriented even during a busy time. They handled every interaction with respect and outstanding communication. I felt valued as a customer rather than just another transaction. Their teamwork, leadership qualities, and attention to detail were incredibly noticeable and made the entire rental process seamless and stress-free after all. Employees like this are a huge asset to the company and absolutely deserve recognition for their work ethic and commitment to excellence. It's rare to encounter staff who go above and beyond so naturally, and in my opinion, this level of service reflects leadership potential and promotion-worthy performance. Thank you again for such a phenomenal experience, this team truly represents the best of customer service.

Nice upgrade from a midsized car to a Jeep when our first car already had a driver sitting in the…read morefront seat. Oops!! Still, the Jeep worked out well to explore SoCal on a long Fourth of July holiday weekend.

DO NOT BOOK! We reserved a vehicle at LAX. Arrived at our…read morepick up time. There is literally nobody working and about 20 people waiting. When you call the number you speak to a man who say that "they must be on lunch" "wait 20 minutes" etc. We waited an hour and ended up booking a vehicle and getting the vehicle in 20 minutes with Budget who shares a counter space. I was talking to another lady who had booked with Payless... they charged her $50 to cancel but didn't charge us.... STAY AWAY DO NOT BOOK! Read the reviews!