Just a brief update when dropping my vehicle, Moose made sure everything went well and was…read moreespecially helpful ensuring the car was good and I had been helped along the way. Living in LA, definitely not used to this incredible customer service and genuinely friendly people returning a rental car. Moose, Amira, (return) Kiara and Ms. D (pick-up) were AMAZING.

Alexzander and LaNette were such a light! Thank you both for helping us, especially after a long…read moreday and a long flight delay. We appreciate you both and thank you for the wonderful experience!

Enterprise is located in section B of the new LAX Rental Car Center and on the 3rd floor when you…read moreare returning your vehicle. I use the Enterprise app to confirm my pick up, check in, and add a payment method before I hop on my flight. I skip the counter and go straight to the parking lot. I usually do my pick up early in the morning so there's no line but I've also been here where no one was in the lot and so I walked over to National to get help only to be sent back to the Enterprise lot. The staff looks at my phone with the reservation and then tells me which aisle to go for that type of vehicle and the keys are inside. There's not much service they offer. By the exit, have your information/cards ready to show the attendant. For my return, it was quick and smooth. I like they always ask me how the vehicle was and I'm honest. If there's trash, I will tell them some candy wrappers were under the passenger seat and I tossed it so I would not be charge a fee. This past rental, the vehicle had an odd and bad smell. I did not notice it till the AC was on and windows were up. I told Mel about it and she made sure they would address it in the cleaning. As I was checking in at the airport, Adam, did a follow up regarding the cleanliness of the vehicle so I really appreciate that. I've been a long time customer of Enterprise and even though they can be a bit more expensive than other rental companies, I will still go with them because they have good service and they treat me nice.

I had a really disappointing experience with this Enterprise location. The entire situation felt…read moremisleading, and I ended up losing about $110 because of how the Fuel Service Option was explained to me. At pickup, I was simply asked if I wanted the fuel option. The employee did not explain that I was prepaying for the entire tank regardless of how much fuel I actually used, or that unused fuel would not be prorated or refunded. Because this was never explained, I filled the tank myself before returning the vehicle. Had they clearly explained how the program worked, I obviously would not have spent additional money filling up a tank I had already prepaid for. When I raised the issue afterward, there was essentially no accountability for the fact that the option was not properly explained. Instead, I was left paying for the prepaid fuel AND the gas I personally put into the vehicle. There were other issues as well. They advertise their vehicles as newer models, but the van I received was clearly an older model and did not match that expectation. Even worse, there were ants inside the vehicle. Between the ants, the older vehicle, the misleading explanation of the fuel option, and the complete lack of accountability afterward, I would not rent from this location again. I feel like I was essentially scammed out of $110 because important information about what I was purchasing was never communicated to me.

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

Enrique the manager is really helpful and excellent service. We rented a Rouge and had some…read moreproblems with the car. Enrique took care of it very quickly. Excellent and speedy service.

On balance and having been an Emerald Club member for 35 years, I'd say National is the best among…read morethe big 3. Easy to rent, easy to return and competitive rates

We had a fantastic experience renting a car from SIXT at Los Angeles International Airport (LAX),…read moreand we especially want to mention April, who was absolutely amazing from start to finish! From the very first moment, April was incredibly friendly, kind and helpful. She took the time to explain everything clearly, helped us with all our questions and made us feel genuinely welcome. Her service was outstanding, and she went above and beyond to make sure everything was perfect for us. All the additional services and options were explained clearly and professionally, without making us feel pressured. The car itself was perfect -- clean, comfortable, in excellent condition and exactly what we needed for our trip. Unfortunately, we didn't have a good experience at the SIXT location in Santa Monica. We had made a reservation there, but we were turned away, which was very disappointing. Luckily, our experience at LAX was completely different, and April really turned things around for us. We are extremely grateful for her kindness, professionalism and excellent customer service. April is a real asset to SIXT, and she deserves recognition for the way she treats customers. Thank you so much, April, for making our rental experience at LAX such a great one! We would definitely rent from SIXT again because of this experience.

do not rent from this company!! i was traveling and i…read morecalled them to tell them i was gonna be 2 hours late!! they charger me an additional 300 dollars!!! wait what!!!!! my car is 91 dollars a day!!! why why no answer from the 3 people i spoke with do not rent from them

Went LAX to take a friend to get a car. Got caught in the brand new building. We could not get out…read moreof there. Luckily Ricky Davenport came to our rescue. Wonderful gentleman. So helpful. Big thanks to him. He would not even take a tip!

Great experience renting from Hertz. We had the gold member…read moreexperience, once your reservation is confirmed when you arrive, you simply head over to the Gold Member kiosk and with no questions, you're given your key. All information is sent to you via text. We received our confirmation text the morning of our pick up, the text includes a parking spot number, and that number will correspond to a number in the garage floor to the car you rented. The spots are marked with bright white numbers so it's easy to find. On your way out, you'll pass through a security gate with has cameras all around to scan the vehicle. A visual is taken of the vehicle's to ensure there was no damages before it left. Returning the vehicle is a similar procedure. You'll drive through the gate and it will take pictures all around to ensure there is no damages. There's a drop off area, you're instructed to leave the keys in, and then be on your way.

The drive from the airport to the rental facility takes around 10 minutes, although keep in mind…read morethat LAX traffic can make the return journey longer. The facility itself looks quite new and modern. Once you arrive, you need to go up to the 5th floor following the signs to the rental counter. It's a bit of a walk from where the shuttle drops you off, so keep that in mind if you're traveling with luggage. There are both elevators and escalators available. Once I reached the counter and was helped, the actual rental process took less than five minutes. One thing to be aware of is that the rental clock starts when you sign the contract, but you then have to go all the way back down to the 1st floor to pick up your car, which takes additional time. Almost 20/30 minutes of people in line waiting to get a car. Drop-off was incredibly easy. Just follow the Budget signs, and attendants guide you through the process. You simply leave the keys in a little basket inside the car, and cameras scan the car as you drive in. I'm still impressed by how they somehow knew the car had been returned with the correct fuel level and without any new damage. The rental time stops as you drive into the return area, which takes away some of the stress if you're cutting it close to your scheduled return time. The free shuttle back to LAX takes around 10-15 minutes, but allow extra time for traffic. The shuttle operates on the lower level only, which is the Arrivals level--the same level where you'll be picked up when arriving at LAX. There are plenty of shuttles going back and forth.

Disability Discrimination and Harassment!…read more While parking in a designated ADA space using a valid disability placard issued for my child, our family was confronted by a security guard (yellow uniform) and an individual identified as manager "Joaquin." Despite our attempts to remain calm, both individuals yelled and threatened to tow our vehicle, claiming the property was private and therefore exempt from disability parking requirements. We explained that California law prohibits denying disability parking access on private property open to the public, but the harassment continued. We were ultimately forced to call the police to resolve the situation. The security guard stated that he has done to another lady the week before This conduct disrupted our visit and appears to violate the ADA and California disability access laws, including the Civil Rights Act.

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

I will never use Fox again. They have a number of sneaky fees so if you use, get a printed contract…read morebefore signing. You may be in a rush like I was and they'll take advantage. I signed on a tablet and they didn't explain anything that was signed. What was supposed to be a $200 ish rental turned into over $600 because of sneaky tactics by the rep. Disputed it with credit card company and was denied because I signed. I'm partly to blame but deep transparency by the company at signing and zero empathy when calling to describe the bind it put me in. I verbally denied any insurance and thought I was signing according to that but they have sneaky tactics to way overcharge. Get a printed contract if you use them. Better yet, use someone else. Terrible experience and I'll never go back

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

I had the worst experience at the Enterprise. They refused to take my rental for a swap due to a…read moredent that "wasn't documented" when I called the original location I got the rental from they confirmed it was. I also stated I had a video of the representative pointing it out he said "I can't see it" then began to mention how he couldn't take it because it had tint. What a waste of time!

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.