Mr. Parker came to my home for a warranty repair. He complained about having to walk down stairs to…read morethe appliance. He complained about the long drive (26 miles) and about the configuration of the Water Heater. "Whoever installed this was an asshole," he said, "I can't fix this." So, clearly not a problem solver and foul-mouthed to boot; he then left without even trying to diagnose the problem. This was a Friday and would have left us without hot water for at least the weekend. Fortunately, my regular plumber was able to come Saturday morning and get us taken care of for less than $100, all with a smile and a nice attitude.

If I would have had a choice in repairing/resetting my new hot water heater I would have contacted…read morePSEG. The hot water heater was under warranty and I had no choice but to contact this service. Mr. Parker was knowledgeable was is very condescending toward the customer and he did not explain why or what exactly went wrong with the heater when it failed to work. He also has a problem listening to his customers and does not care about what you have to say. I had to call him twice in a matter of 3 weeks for the same problem which leads me to believe that either he did not properly repair the problem in the first place or he sold my plumber a defective product. Time will tell if this product and his services are of any worth.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

My family always went to Bloomfield Appliance when I grew up in Roseland but I had not been to the…read morestore in decades. My refrigerator was not working and I had scheduled a repair but the repair was not done well (don't use Sears Home Service). I dropped by the store yesterday just as a precaution to check with Steve about refrigerator options. He had a Whirlpool floor model that is perfect for me. Ten minutes and purchase made. I will continue to patronize this store. I love supporting local, small businesses and it was just serendipitous. Thanks Steve!

All I can say is that my recent experience with Bloomfield Appliance ( Steve) was outstanding. My…read moremother called me the other day to tell me her AC broke during the heatwave. She needed a new window unit ASAP. None of the big stores had inventory or were they able to deliver and install for at least a week. Called Steve at Bloomfield Appliance 6:30 pm and told him that I needed this ASAP. He took the order over the phone and installed the next morning. This was a big reminder that your local stores can better serve when you are in a pinch.

Outstanding appliance repair service. Owner operated business so the quality of service is…read moreunmatched. Called George the Monday before Thanksgiving because the oven on my stove stopped working, he was able to get there the next day, diagnose the problem and repair it in under 30 minutes, and the cost was reasonable. He saved our Thanksgiving!!!!

AMAZING experience from start to finish! George is a real professional, he doesn't waste time. I…read morewas so fortunate to have him assigned to me through American Home Shield for my washing machine repair. George called me in less than an hour of me submitting my request and he was at my home the very next morning!!! He ordered the part that SAME DAY and had my washing machine back up and working in a week which is OUTSTANDING and surely would have been less time than that if he we didn't have to wait for the needed part. I will definitely be requesting him moving forward for appliance repairs. I would give him 100 stars if I could!!!

They were so great to work with. They responded right away and were so flexible with scheduling…read morewith us and communication. They came out and helped us very fast and efficiently.

Excellent!! The technician Sean was wonderful, respectful, and explained everything very clearly…read more We appreciated his service and expertise, fixing our washing machine. Oliver F. Scotch Plains

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

One Pro responded promptly to my call for an oven repair. He showed up at the time he promised. The…read morediagnoses of the problem was thorough and all problems with the oven were resolved quickly and efficiently. I would not hesitate to call on One Pro Appliance Repair again.

I had Appliance repair men come out to fix washer/dryer in Clark NJ and they did a superb job…read more Their fee was totally reasonable. They were prompt, fast and professional. I feel totally fortunate to know about this company. I will always call on them to fix my appliances from now on. Valerie

Fraud! Such a horrible experience with this company! Needed a credit card to make an appointment…read moreand card was charged 59.99 right away... said repairman would be her between 4 and 7 he showed up at 8:30 pm.. i called and canceled the appointment and 3 minutes later he rang my bell.. feeling bad we let him come in and what a huge mistake! There was a language barrier and we had no way of really communicating the problem. He was watching the machine spin for 20 minutes. I had to show him how to put the machine in factory setting. He called someone and explained what was happening and hung up and said drum is broken. Never removed the lid never even looked inside the machine. This company is not located where they say they are. I had the manager call me from Miami florida, customer service in hackettstown nj and when i questioned why the ad says clark, he said he can put whatever he wants! I asked for a refund for the fraud charge bc of all of this and was told no. He said the tech didnt want to tell me himself what was wrong. This is a scam! Do not fall for this!

Business such as this are now rarities. I brought in a very old backpack blower and they were able…read moreto revive it from its continual bogging. They also recommended a much newer model and would have given me a military discount. They not only service all sorts of equipment and machinery, they have a good selection of such equipment available for purchase, readily displayed during each season. If it's Spring, you'll see plenty of mowers, trimmers, etc. Winter is coming!?!? Snowblowers and generators a plenty. I did finally cave after a year and brought in that old backpack blower for a newer model, and glad I did. They not only gave me a great price, but I was able to "trade-in" that old blower for a new one. Awesome!

The main guy seems friendly and knowledgeable/ helpful. He did explain things quite well…read more Only complaint is that the waiting time can be too long. We visited once on a weekend and there were a number of people in front of us. There was only one person serving all of those customers. If I'm not in a rush and/or if I need more thorough help, I'll definitely return. P.s. there are maybe 2-3 parking spots right in front of the store. Otherwise it is metered street parking.