Amazing experience all around. Was able to schedule an appointment late at night after a quick…read moreresponse from Jafco on yelp projects. They came out next morning right on time. Miguel was super friendly and knowledgeable and fixed our problem right away. Would definitely recommend and will reach out to Jafco for any future plumbing needs!

First company to respond and come out for an estimate. Dakota was very responsive and easy to…read morecommunicate with. He provided 2 estimates - one with more work to make everything look nicer and one with just the basics. We had other companies come out as well and I inquired about a PRV that another company offered (at MUCH higher quotes) and Dakota worked with me to add the PRV to the basic quote at a great price. Very professional and the team completed everything in 2 days as promised. My highest recommendations!

These guys are amazing! They figured out a way to get to our challenging location, and cheerfully…read moretackled more than 25 years of waste with optimism and without judgement, when no other company would even try. They are friendly, respectful, courteous, knowledgeable, enthusiastic, and thorough, and they are solution-oriented problem-solvers. They are superheroes who saved us from a seemingly unsolvable nightmare, after so many others refused to help us at all. Whether your tank is a challenge or not, we highly recommend you reach out to Green Latrine. When we bought our home in 2000, we were assured that the septic tank had just been pumped because it was a required step before transferring ownership. The prior owners marked the location of the tank lids with metal stakes, and told us to make sure to remember where those were, for future servicing. We had never had a septic system before, but we learned that they should be pumped every few years. Over the last 25 years, we called MANY septic companies to arrange for service, but they all failed to ever come out -- some would cancel, some would not return calls, some agreed to get us on the schedule but instead would ghost us altogether. In December of 2025, after 25 years of being unable to get the tank pumped, our toilets and showers stopped draining, and we had to try again to persuade ANYONE to help us. No one would even come help us locate the tank lids. We called company after company, and this time we discovered that apparently our steep, rural easement road was too treacherous for any of them to attempt to drive up with a heavy waste-tank truck. We spent an entire month using a camping bucket toilet in our bathroom, and showering at friends' houses, because all our water use was backing up into the house, and we had lost all hope of ever getting our plumbing working again. Finally, one septic company, who said that their own truck was too big to navigate our easement road, recommended we call Green Latrine because, although they primarily handle portable construction and event toilets, they also do septic pumping and that their smaller-capacity trucks might be able to make the climb. The referring company warned us that with a completely overfull septic tank, a small truck might need to make two separate trips, and we should be prepared to pay full price for two separate service visits. When we called Green Latrine and explained the challenges to drive up our road, Paul Brown, the operations manager, said he thought his team might be right for the job. Doing something challenging and different could be a great change of pace, and he was pretty sure team member Matt White, their guru driver, would be thrilled to give our road a try. Matt can maneuver their trucks, even the larger ones, into the most complicated areas. Paul told us he would consult with his team to decide if they would tackle our road. When Paul called back, he said they could come on Saturday, only a couple of days later, and that Matt wanted to come along for the adventure even though it was his day off. They wanted to save us money, so instead of multiple visits, the plan was to bring both a large truck and a small one, and then empty the small tank into the larger truck that was left downhill, if a second round was needed. Despite Matt's best efforts, our road was, indeed, too difficult for the big truck, so Tim Brown skillfully navigated the small truck up the easement. Whenever we had plumbing issues in past homes, the plumbers would make comments about the waste, and express disgust, and we always felt embarrassed. Now we had 25+ years of waste, and a tank that was 20 years overdue for service, so we braced ourselves for negative judgement. But instead, these guys were cheerful and chipper, and interested in the opportunity to see how a long-standing accumulation is different from their more routine appointments. We asked a lot of questions about how the tank functions, and how their equipment worked, as well as general conversation. At the end of the day, our septic tank was empty, and our fears were remedied. We won't have waste backing up into the house anymore. And now we know who to call for the next periodic service. We are extremely grateful and impressed with Green Latrine, and their team's work ethic and willingness to tackle this challenge we had no way to solve.

I lost my phone at T mobile park and we were able to pin it in one of the multiple porta potties…read more The crew took the time to turn off the truck so we could ping my phone and they helped me look for my phone. These guys were so kind,patient, helpful, and understanding. I was having a pretty poopy day until we met these guys.

Old homes built on the sides of hills in the 1910s predictably have problems, below ground as well…read moreas in the above-ground structure. Responsive, knowledgeable contractors can be hard to find. Sewer Friendly took excellent care of a side sewer problem for me 10 years ago, so when new unrelated issue arose for an outside drain from a concrete basement stairwell, I called to request evaluation of what was going on and whatever remedy was needed. Sewer Friendly did another outstanding job! From Shannon and Caleb in the office to Izzy & Nacho (estimators) to Rodo & John (excavators and drain "architects") to Masa & Keean (concrete replacement), everyone was thoroughly professional - knew what they were doing, communicated well with me, showed up when promised, cleaned up the site each day, and made this old man's life easier. There is no reason to ever call anyone else for a drain or sewer problem!

Rodo and Gabriel were fantastic. They gave me clear and concise options. That allowed me to make…read morethe best decisions for me.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

After getting several quotes, we chose Eduardo to pump our septic tank and clean the filter. His…read moreprice was reasonable and included a generous military discount. He has no glitzy website and no fake 5-star reviews. Just an honest, hardworking "getter done" kind of guy. No BS, no upselling or fearmongering, just a real straight-shooter. When we need future septic or drain work, Eduardo will be the first one I'll call.

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Great company and great team. Hired them to clean up a mess created by another another Septic…read morecompany and Anthony, Moe and team made me feel like I could completely trust them, their work and gave great advice on what next steps needed were (with a great referral to another company). Highly recommend them. You will not be disappointed.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more

I hire Parnell regularly for my projects both to scope and fix any issues. He is the most fair…read moresewer company that I've found and he answers his phone if there's an issue or I need him to review the situation. I recommend him regularly and I've never had a complaint from friends. Only glowing thanks for the good connection

I have been using Parnell and the team at Metropolitan for almost 20 years. After dozens of jobs, I…read morehave seen them in all kinds of situations. Between the city, the age of the pipes, you never know what you are going to get with sewers. They have always done great work, stood by their work into the future and made it right if things did not to as planned. Highly recommended!