These guys are amazing! They figured out a way to get to our challenging location, and cheerfully…read moretackled more than 25 years of waste with optimism and without judgement, when no other company would even try. They are friendly, respectful, courteous, knowledgeable, enthusiastic, and thorough, and they are solution-oriented problem-solvers. They are superheroes who saved us from a seemingly unsolvable nightmare, after so many others refused to help us at all. Whether your tank is a challenge or not, we highly recommend you reach out to Green Latrine. When we bought our home in 2000, we were assured that the septic tank had just been pumped because it was a required step before transferring ownership. The prior owners marked the location of the tank lids with metal stakes, and told us to make sure to remember where those were, for future servicing. We had never had a septic system before, but we learned that they should be pumped every few years. Over the last 25 years, we called MANY septic companies to arrange for service, but they all failed to ever come out -- some would cancel, some would not return calls, some agreed to get us on the schedule but instead would ghost us altogether. In December of 2025, after 25 years of being unable to get the tank pumped, our toilets and showers stopped draining, and we had to try again to persuade ANYONE to help us. No one would even come help us locate the tank lids. We called company after company, and this time we discovered that apparently our steep, rural easement road was too treacherous for any of them to attempt to drive up with a heavy waste-tank truck. We spent an entire month using a camping bucket toilet in our bathroom, and showering at friends' houses, because all our water use was backing up into the house, and we had lost all hope of ever getting our plumbing working again. Finally, one septic company, who said that their own truck was too big to navigate our easement road, recommended we call Green Latrine because, although they primarily handle portable construction and event toilets, they also do septic pumping and that their smaller-capacity trucks might be able to make the climb. The referring company warned us that with a completely overfull septic tank, a small truck might need to make two separate trips, and we should be prepared to pay full price for two separate service visits. When we called Green Latrine and explained the challenges to drive up our road, Paul Brown, the operations manager, said he thought his team might be right for the job. Doing something challenging and different could be a great change of pace, and he was pretty sure team member Matt White, their guru driver, would be thrilled to give our road a try. Matt can maneuver their trucks, even the larger ones, into the most complicated areas. Paul told us he would consult with his team to decide if they would tackle our road. When Paul called back, he said they could come on Saturday, only a couple of days later, and that Matt wanted to come along for the adventure even though it was his day off. They wanted to save us money, so instead of multiple visits, the plan was to bring both a large truck and a small one, and then empty the small tank into the larger truck that was left downhill, if a second round was needed. Despite Matt's best efforts, our road was, indeed, too difficult for the big truck, so Tim Brown skillfully navigated the small truck up the easement. Whenever we had plumbing issues in past homes, the plumbers would make comments about the waste, and express disgust, and we always felt embarrassed. Now we had 25+ years of waste, and a tank that was 20 years overdue for service, so we braced ourselves for negative judgement. But instead, these guys were cheerful and chipper, and interested in the opportunity to see how a long-standing accumulation is different from their more routine appointments. We asked a lot of questions about how the tank functions, and how their equipment worked, as well as general conversation. At the end of the day, our septic tank was empty, and our fears were remedied. We won't have waste backing up into the house anymore. And now we know who to call for the next periodic service. We are extremely grateful and impressed with Green Latrine, and their team's work ethic and willingness to tackle this challenge we had no way to solve.

I lost my phone at T mobile park and we were able to pin it in one of the multiple porta potties…read more The crew took the time to turn off the truck so we could ping my phone and they helped me look for my phone. These guys were so kind,patient, helpful, and understanding. I was having a pretty poopy day until we met these guys.

I have used Sewer Friendly for almost two decades and they've always been great. This last time…read morewas no exception. I was going through a recent family tragedy and the whole team (Caleb, Jeff, Rodo, Gabriel) went out of their way to accommodate to my schedule and made the process as easy as possible during a very stressful time. They worked hard to squeeze me onto their schedule, knew exactly what needed to be done, and finished the whole project in a timely and tidy manner. Rodo and Gabriel worked so tirelessly that they forgot to eat and skipped lunch! So I brought them food :) I usually keep about 3 companies/names on hand in case of an emergency, but there's no need to do that with Sewer Friendly bc they have earned my trust. Thank you, Sewer Friendly!!

Rodo and Gabriel were fantastic. They gave me clear and concise options. That allowed me to make…read morethe best decisions for me.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

Prompt response, reasonable quote. I haven't used the service yet, the initial contact was very goodread more

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Septic Response saved the day when water was geysering in our yard this February. Our old company…read more(who we were under a maintenance contract with!) completely missed a clogged filter just a month before. Septic Response came out fast, fixed it right, and took the time to explain everything--something the other company never did. And not to mention great pricing, Super professional, honest, and helpful. We've officially switched our business to them. Highly recommend!

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

Strong do not recommend. Nice staff and team. But waste of money and time. Paid for a camera scope…read more Plumber took 3 days to send me the video, did not write down on plumbing report what he told me and did not properly diagnose the issue. Had to hire a second plumber to re-camera the line and diagnose the issue with the drain.

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Epic Customer Service! After speaking to more than 4 different Pierce County / Gig Harbor Septic…read moreCompanies, Hemley's offered the best prices and immediate service. The others had add ons and higher prices. The service agent understood what I needed right away and provided excellent service. Just call & you will experience the same outstanding support for your septic needs. :-)

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more