They fixed my mom's Whirlpool washer in a timely manner. She was very satisfied with replacement of…read moreher circuit board.

On time , all proper equipment. Fast and efficient. Fair price…read more Village duct cleaning for dryer done properly.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

I have been waiting since last Tuesday (6 days now) for a…read morequote to repair an oven after a service call in which the service person said he could not duplicate the situation. Nor did he call me 30 minutes ahead so I could be at the home where I have tenants, and when he could not duplicate the situation he did not bother to call me. Daily I call in and they tell me "someone will get back to you by end of day." Today it's "someone will get back to you in 48 hours" meanwhile I have a tenant who can not use their oven. This is the first time I have had bad service with Carter's since I have been using them. The repairman even complained to me about the tenants. They had left him alone. Only because they were working from home as it's COVID. That was why I needed to be there. Since he had already started with out me I figured he knew what he was doing.

What a disappointment have been using this company since 1990 at all the places I have lived. Had a…read moreproblem with my washer. Researched my problem by calling other technicians tried to educate myself a little bit. First I was given a window of 5 hours. When Sergio arrived he was agitated, was indignant when I tried asking questions. He quoted me $500 for shocks didn't even look at machine. I wanted to see what cost $500, he wanted me to make a commitment BEFORE taking machine apart. It went down hill from there. Knew I didn't want him working on anything of mine. Its a shame because other technicians were knowledgeable and left me with impression that my problems were fixed. I had no confidence in Sergio, he was looking at making money only.

we highly recommend this company. Andre, service manager for…read morethis company, went above and beyond for us. our refrigerator went out while we were traveling in our RV and he did everything possible to accommodate us. His customer service, workmanship, honesty, and care is phenomenal!! Thank you Andre

Only reason 1 star, is because you have to pick one. was…read morescheduled for dryer repair on 1/4/2025, they called and cancelled appointment on 1/3/2025. Was rescheduled for 1/6/2025, between 10am - 2pm. Received a text at 1:45pm that they were unable to make the appointment as a meeting came up. Since this was through my home warranty, I now have to what an additional two days to get another company assigned, and then who knows how long to schedule. Customer service must be a thing of the past.

Requested a repair got a confirmation text for 330-430 it's 5 now. No call no show. Tried calling…read morejust get phone is busy

I made an arrangement for repair online, received two confirmations and no show. I reached out…read moretwice to find out where the service provider was, no response.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.

Called them out for a washing machine making a horrible noise. The guy was honest and told me it…read morewould cost more to fix than to replace. Appreciate the honesty instead of just taking my money.

Excellent service. His labor rate Is a little pricey but he arrived on time and installed the ice…read moremaker quickly And was in his way.

Wilfredo was extremely professional, punctual, and polite. Completed the work in a timely fashion,…read moreand followed up to ensure everything was working properly.