Front door service was so rude. Whoever was working the evening shift around 8pm on Friday, April 17th needs to be held accountable. I walk in and we engage in eye contact. And I had to wait nearly 5 minutes-- meanwhile clearly having something privately urgent to discuss. She rudely put a finger up to signal me on pause, and then proceeded to giggle with what seemed like a friend on the front desk WORK phone. After she hung up, she gave such a distasteful attitude. Don't believe me, check the cameras. Very disappointing. read more

Aston has been our home for the past two years, and we truly love living here. What sets Aston apart from other residential buildings isn't just the amenities, it's the people. The front door staff make all the difference. Aisha, Ish, and the rest of the team are consistently kind, welcoming, and genuinely caring. They greet you with a smile every day, and their positivity creates such a warm, homely atmosphere. It's something you don't fully appreciate until you've experienced the opposite. Last year, we actually considered moving for a change of location, but ultimately decided to stay because we realized how much we'd miss seeing Aisha and the team every day. In other buildings we've lived in, the front desk staff felt distant or impersonal, which made the experience very different. While many buildings can offer a gym or a pool, it's the daily human interactions that truly define a place. At Aston, those interactions are exceptional. We're incredibly grateful for Aisha, Ish, and the entire team, they are a big part of why this place feels like home. read more

DO NOT LIVE HERE UNLESS YOU WANT TO BE CHARGES HUNDREDS OF DOLLARS UPON MOVE OUT The only reason that I am giving Aston 2 stars is because the door staff is amazing!! Other than that I would never recommend living here or any Greystar property. The first couple years were great, until we starting having issues with a barking dog. It would bark 3-4 NIGHTS a week, and only barked at night. I have multiple videos and voice recordings for proof but the office said they could not do anything because they had to catch it while it was happening. That was obviously impossible because they are not there in the evenings. They said there was no way to know that it was the specific unit I kept telling them it was, even though the door staff would call that resident, they would have someone come pick up the dog, and the barking would stop. They offered us to transfer units, but I did not want to go through that hassle when they had proven they couldn't resolve the issue if it were to start happening in a new unit. They would take DAYS (sometimes 3-5 when the office is open every day) to respond to my email and just stopped responding or acknowledging my emails. They would not let us move out earlier either even though I was unable to sleep a few nights a week or would be woken up from the dog barking. Once we decided to move out things got worse. They were being very difficult in letting my movers schedule an elevator and start at 8am. They could not provide the written policy and were clearly trying to make things very difficult for us. They said they would make an "exception" to let our movers park 30 minutes earlier, but again could not provide any written policy to this made up rule (see photos of email attached) After moving out, we received a bill of $800 for "damages" with no explanation. I had to reach out to the office to be provided with information. They would not answer any phone calls and were purposely ignoring my calls until I got ahold of someone in their corporate office that sent them a note. They charged me $150 to removed a couple of curtain hangers that were stuck to the metal rolling shade cover. The only reason we had to put these up in the first place was because the "roller shades" basically do nothing to block out the light and then you wake up whenever the sun rises, which is around 5am in the summer. We were also charged $650 to replace the stove top that was chipped. When they replaced the 2 burner stove that came with our apartment it was during covid and the only option they had was to put in one that was already chipped. They didn't even know they put this new stove in when they sent me the move in condition form to try and say we didn't mark this as a defect upon moving in, so they clearly don't keep detailed records. We had waited 4 months for another stove top that had a vent and on the day of installation they told us they were unable to install that one and had to pivot to using something they had on hand. Mind you, this was the middle of covid so it was impossible to get parts and at that point we didn't care if it had a small chip in it since we waited over 4 months for it. I'm attaching a photo they sent me of the tiny chip that they are claiming we damaged and now they are charging us $650. The stove was usable for 3 years living there, so it just sounded like an excuse to exploit past residents to pay for their upgrades. I will never even consider living in a building managed by Greystar again. I have never had any issues like this in any of the other apartments that I have lived in. read more

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Incredible location, building, apartments, amenities, management, staff, etc. Aston Chicago!

Amazing management team! Timea and Kyle went above and beyond to help me with questions. Love the amenities and location. Top notch!

I've been living here for about 3 years and I've been through the ownership/management/maintenance personel changes, and I have to say this is hands down the BEST team any building in Chicago could ask for! Starting from Management and leasing, (Carrisa, Timea, Kevin, Gina) they are kind, thoughtful and are top professionals at what they do. They have transformed this building into a true luxury building in Streeterville. When I often bring my real estate professionals for a visit, they are absolutely blown away at the interior design, decor and new layouts. (Great job team!) They also say this could be one of the best views a rooftop can have. Also - the building staff (Ish, Maria, Kevin, Denise, Montse, Nell) not only are great people and workers, they have all become friends. Last but certainly NOT least, the maintenance team led by a truly great guy Ray, has the best team in Chicago. Gabriel, Gerrard, Fausto are an amazing crew. Always there to help no matter what. With GREAT attitudes. They are hard workers I'm honored to call friends. Had to write this during this time of quarantine and I just wanted to say thank you to all the staff at the Aston. I truly appreciate everyone working so hard to keep us safe and informed during this time. I salute you all. Corey read more

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Having lived in five cities and over eight apartment buildings, I must say that my experience living at The Aston has been the best. Whether it's the fantastic layout of my apartment, the location, the views - it's really second to none. In addition, the management team is friendly, responsive and always here to help with whatever I need! Add in the fantastic doormen, Ish and Kevin, and you've got yourself an awesome living experience! Highly recommend! read more

Aston Chicago Apartments - Morning sunrise from apartment! - Apartments Near Me - Chicago, Illinois

They are looking into updating the gym. I still stand by the fact that they dont have a full gym yet but this will get them closer to it. I also understand that they just got off a multimillion dollar renovation. Aston is one of the best places I have toured. I have seen over 200 places in chicago and I want to move there. I really do. The only thing that's stopping me is their gym. Now they do have a planet fitness close by but come on guys let's get this done. Happy to help in anyway. Obviously not now we have a pandemic to deal with but once we can. Your gym is literally the only problem area of your building and it isnt that horrible of a problem. Fix this problem and it is in my view that aston would be one of the top place to live. read more

Worst living experience. Building has constant issues with water pressure, lifts, pool and spa often out of order. The management are often in delay with their communications of issues. They are not responsive in a speedy manner to address building and residents issues. You need chase them daily. On top of all they locked all windows and with poor cooking vents it is impossible to cook let alone live with no fresh air in a hot box. The positives of this building are the door men and ladies, the cleaners and the fabulous maintenance team. If not for them we would have left much sooner. If you are looking for luxury living don't waste time on Aston. read more

Aston Chicago Apartments - Worst building ever, management is not responsive - Apartments Near Me - Chicago, Illinois

We relocated to Chicago from out of state for work and due to time constraints, couldn't visit apartments prior to signing a lease. We did the tours, screening and paperwork all with Kevin virtually and he was extremely responsive and helpful during the entire process. He also personally insured that move in day went smoothly. Today, Kevin is a joy to see around the complex and always there to help when in need. We are certain we made the best choice possible for our new home! read more

Wonderful Wonderful place to live. Extremely safe, wonderful parking garage with mirrors for visibility and speed bumps for speed safety. The apartment was immaculate when we moved in and continues to be great. If there is an issue and you log a maintenance request they come up IMMEDIATEALY and fix/replace any issues. Special Shoutout to the doormen Ish and Kevin, they are wonderful helpful and friendly. The amenities are always in pristine condition and this building has more amenities than most luxury building in the city. Also has good construction with spacious floor plans, something you just don't see a whole lot of. The leasing team is also especially accommodating and always have cute dogs in their office. Speaking of dogs this building is dog friendly but I have never seen any dog waste in the building at all. It is so clean and wonderful I cannot say enough good things. Definitely live here! read more

Thought things were changing but it only gets worst. The pool is closed from 12-6am for cleaning or suppose to be.... looks like it hasn't been clean for a while so much for luxury rental. On top of it they said they were putting in black out shades but instead I get a lock on the window ‍‍‍ do not move here plenty of buildings around especially with the construction at the Tribune Tower, this building is just become unlivable. They are heading towards just controlling the way you live restricting entrances, guest limit, window locks. read more

Aston Chicago Apartments - Apartments Near Me - Chicago, Illinois

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The only thing nicer than this beautiful building is the excellent staff. The leasing agent Kevin Sutton came through for me in the clutch when I first moved in during the busy holidays, and he went above and beyond to do so. I highly recommend choosing this building as your home and community. read more

Aston has had our windows locked since December 2018, making it impossible to cook and properly ventilate the apartment or get any fresh air at all. And, to make matter worse, management has not explained why our windows are locked or when they will be reopened. Do not move here! It is not safe and terribly mismanaged! read more

Aston Chicago Apartments - Apartments Near Me - Chicago, Illinois

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We recently renewed our lease for another 14 months because we love living at the Aston. Now that the city has opened up, we're able to have guests visit from back home and show off where we live. They can't get over the views from our apartment and the roof, and even after a year of living here, we can't either. We love it here! read more

Management staff does not embody GreyStar's values of delivering high integrity and world class services to residents. I've lived here one year and agree with the other negative comments from residents; inadequate service from management, lack of response on community and safety issues, uncleanly common areas, not "dog friendly", a high number of vacationers and loiterers in the building. It's frustrating and I wouldn't recommend living here. It doesn't feel like luxury living to residents. In the summer, management allows anyone in the building so that the pool, hot tub, and common areas are not enjoyable to residents. After being accosted by drunk vacationers in the hot tub at 6am on a Saturday I sent an email to the building manager Josh to ask why there is no monitoring or security of people entering the building. Below is an email response from Josh. I received no follow up after one email and felt unsafe all summer. They still do not follow their own policies stated in the lease. From management: "Thank you for reaching out to me with this concern. I sincerely apologize for your frustration with regards to this matter. The lease states that residents can have 2 guests with them in common areas, and they have to accompany the guests at all times. This is not something that has been enforced, because we want residents to enjoy their home and the building with their family and friends.." Final note: I hope these reviews help the management and office staff realize that tenants pay high prices to live here and we don't feel taken care of. Opening up a new "concierge" number so residents can request someone to make them dinner reservations is not what we need or what you should be spending resources on. Listen to your residents! read more

I have been here about 2 years and love it. All of the staff on site are amazing and couldn't be more helpful and accommodating. Carissa, has been amazing to work with even with everything this past year has thrown at us. She is always willing to help and constantly has a smile on her face. From the door and leasing staff to maintenance, they always greet you with a smile and are willing to go above and beyond. Would highly recommend living here read more

The managers at this building are very disrespectful do not come into this building. They don't want to help the managers live in the building and don't do anything to be nice and respectful please ppl don't deal with all the disgusting they give u read more

I love Aston! The best apartment I ve ever lived. I enjoy it so much and look forward to my first summer there where I can utilize rooftop. Fitness faculty is super clean and well maintained. I go there every other day. Never gets crowded. Maintenance crew is very responsive and polite. I would highly recommend this place. read more

Aston Chicago Apartments - View from my bedroom... breathtaking. - Apartments Near Me - Chicago, Illinois

Thoroughly impressed with ownership & management! For everyone who's quick to complain about the building, consider this: building two colossal towers in the Streeterville neighborhood of Chicago is anything but easy. To be quite frank, it's damn near impossible. You don't reach for the sky, without the ability to make it happen. Instead of judging Optima regarding some of the trivial or petty issues you've encountered, praise them for everything they got just right! Since the buildings are new, it will take a few months, even a few years to work-out all the kinks with operations. read more

We moved in 10 months ago, and the nightmare began after 2 weeks of moving in. There is a constant dripping noise in the wall next to washer/dryer and above the bathroom mirror. Since there's no door between the bedroom and washer, the dripping noise makes it hard to sleep and wakes us up at night. Writing this review at 2AM as I was just woken up by the drip.drip.drip. We submitted maintenance request, maintenance put insulation foam inside the wall, but did not resolve the issue. When we raised the issue to management office, the manager suggested that we use ear plugs and buy a white noise machine! We couldn't believe what we heard. To pay this rent and get service worse than a motel. At least you should get free ear plugs. Since then they kept dragging the issue, and despite second attempt of fixing, the situation is still not resolved. But according to the manager, this is not "inhabitable", so she won't let us move to another apartment or give us any rent relief. What a shame, the building is very well located with great view and facilities. But the horrible management actually makes this place "inhabitable". Can't wait to move out when our lease is up. Renters aware! Definitely do not recommend this building. read more

Aston is a great community - the staff is wonderful and the amenities are amazing. The area is really safe and close to Michigan Ave, the river, and the lake. Whether your apartment faces the north or south, the views are one of kind - can't beat it! read more

I just moved into this building and I'm so happy to be there. I was at my previous rental for 12 years, and the main reason I wanted to move was that the old building (yes, it is an old building) has 2-pipe climate control, and I wanted an apartment with 4-pipe so that I can switch between heat and air conditioning as soon as the weather changes. I love the modern look of the apartment, with granite countertops, stainless steel appliances, a huge refrigerator/freezer, modern-looking bathroom with stand-up shower, and bright overhead lighting all over the apartment. Although I have only been in the apartment for 3 days and haven't had any maintenance issues, I did have to ask a question about how to work the thermostat and get assistance in having my blinds pulled down, and I got taken care of promptly on both of those issues. Rebecca and Jill were very helpful in finalizing my lease and getting me ready to move in, and Ishmael the doorman is a nice guy too. He has been very friendly to me, and he talked to my movers to tell them where to park the truck and come in to unload my stuff. Also, I should say that I love the amenity areas. My cable and internet aren't hooked up, but I have been catching TV shows in the Resident Lounge and getting on the internet in the business center, which I plan on doing until my services are hooked up next week. The cable and internet are included in the utility package the residents pay for, and I just had to set up electricity with Commonwealth Edison. read more

Aston Apartment Review Do not live in this building. The property manager Carrissa Vera if anything is just an unprofessional, unhelpful and quite frankly rude property manager that doesn't get anything done. They charge for luxury when it is at a Motel 6 service. It is trash. We knew we made the wrong choice with the ASTON when on the first day the front desk already told me that we were making the building look bad by moving in the front door ( I wasn't aware that this was not allowed because no one told me). The front desk person, Mel proceed to shame be for being a bad neighbor on day one. The front desk here treat service people (UberEats, UPS, USPS, FedEX) people like trash and beyond rude to them and have a "I am better than everyone" attitude. STOLEN Packages- one of the big sell that we decided to sign onto the ASTON was that they were selling their security + mailroom. The amount of stolen and missing packages that we have dealt with in the short three months we were here are more than we have ever experiences out of the 5 years we have been in Chicago. Management addressed this by stating that it is not their responsibility for packages. So WHY sell this during apartment tours? (Kevin?) "Luxury apartment" but everything is CHEAP and BREAKS. at a glance during touring everything looks great. But we have to put in multiple service request because things constantly breaks. Our washer and dryer was completely broken, ruining a bunch of our clothes, making SO SO MUCH NOISE every-time we do a load. The response from the maintenance team was that we need to do smaller loads. We would wash two towels and water would not run or some cases even drained our curtain would constantly be stuck and not working, there are a few incident of no hot water and when asked about it the front desk people Ish, told me to run the water for awhile (what a privilege thing to say when there are people without water). Things are constantly broken. Also the elevator is constantly broken where you will have to wait for a long time to get down just to the lobby. Our oven was broken where it cannot be turn off and they said they can't do anything. Our fridge broke and had to be replace. All of this happened in the 4 months we have been here. Just make no mistakes and DO NOT RENT HERE. Everything sounds great when touring and everything is a complete disaster when you move in. Sometimes no hot water for shower, rude staff, constantly maintenance issue. Property management is a joke here where they consistently make excuses, we rather break our lease then the headache we have to deal with staying here and dealing with Carissa. Hanh read more

DO NOT MOVE INTO THIS BUILDING!!!!!!!!!!!!!! Let me start by saying I agree with pretty much everything negative and positive about this building from all previous tenants wrote. I really don't want to waste my time writing about this place because this is how awful it was to live here. Paid over $3800 a month to live here and besides the door staff, maintenance and location everything else about this place sucks including the new management company. So glad we moved out of that shit show of an "Luxury Apartment Building". DO NOT MOVE INTO THIS BUILDING!!!!!!!!!!!!!! read more

They've totally redone everything and the apartment is much better now. Such a relief the windows are replaced and can open now. Gym is clean with new lighting and windows look great! read more

We are very pleased with service provided by management and all staff at Aston Apartments. It has been a really good experience since we moved in a few months back. Recently we wanted to switch apartments to get a larger one, and the process has been easy and enjoyable. Kevin was very patient and helpful in our search for another unit. Timea was also very professional and nice to work with. Living in the beautiful Aston community is highly recommended! Imelda N. Chicago IL read more

I have lived here for a few years and I absolutely love the building, the amenities and the staff! Maintenance orders are resolved quickly and to expected satisfaction, staff is always helpful and friendly, amenities and location are top notch. read more

The new Management at Aston are amazing. They are trustworthy and do what they say. They had a lot to clean up before but I absolutely believe they are going to make this apartment into truly luxury living vs the direction of the old Management. You have an amazing location of the building and new stores being built all the time. In the new state of Aston I would recommend to friends. I would have stayed longer but got a job out of state. They are also putting a lot of capital improvement into the building. read more

Optima is beautiful building in the Streeterville area offering amazing amenities to their residents with a very helpful and cheerful staff. I worked with Rebecca from the leasing office helping my clients decide between a few buildings and she really Helped the process when I had issues earlier before with helping my clients decide to make Optima their next home. I will always be working with Rebecca going on forward with any clients looking in the streeterville area, thank you again Rebecca!! read more

We visited Aston recently and would say that the professionalism of its staff adds a lot to the overall attractiveness. Kevin Sutton, with whom we worked during our search for a rental, really stands out as he showed great expertise and commitment guiding our tour. Kevin was very friendly and ready to answer all our questions in detail, which made the whole experience easy and pleasant. We recommend Aston Apartments and especially Kevin Sutton to anyone who is looking for a rental in downtown Chicago. read more

This was our first place we lived in when we moved to Chicago and we LOVED living here! When we got a puppy the office staff was so nice and made us and out little fur baby feel right at home and Carissa and Kevin were so great and personable. Apartments are modern and very spacious and rooftop views breath taking. We would have continued living here if we didn't end up purchasing a home. You couldn't ask for a better place to live. read more

It is always so much easier for an angry person to write a review than it is for someone who has had a positive experience. So readers need to take everything on here with a grain of salt....just sayin I have lived here for a year and definitely plan on renewing my lease. You really can't get much better than this building. One of my coworkers lives here and I have referred 4 other people to this building and we all love it! Pros- -You can not beat this location. Extremely close to grocery stores, easy access to river north, bars and restaurants, dog parks, etc... -Yes, door staff is pheonomenal! -Maintenance is beyond amazing and very prompt! -Some of the most amazing views around! -The amenities are top notch, this building seriously has the nicest roof top I have ever seen. -3 balcony outdoor spaces! You can see the river dying for st. patricks day, watch fireworks in the summer and parades on Michigan ave. As far as the AirBnB fiasco goes, there was an issue when I first moved here but that issue has been taken care of. There are corporate suites in this building so this is probably what people have been seeing. Utilities: This is common sense people. NO building will EVER include the comed bill. Like really? The utility package here covers everything (even cable and internet) just not electricity. Even then, the most I have paid is about $40 and I live in the 969sqft 1 bed. All in all, no place will ever be perfect, unless you are planning on owning a home. Even then you have will have issues arise. Optima is amazing and that is all I have to say.....mic drop. read more

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The apartment itself is great, with luxurious amenities and views (I live in 34th floor). What makes living at Aston exceptional is their management team and front desk people. Kevin (management team) is very responsive and friendly. He is very easy to talk to and you can feel that he is passionate about his job and wants to do his best for the tenants. For example, my boyfriend and I wanted to move to a smaller unit with reduce rent due to COVID. He made the process very easy & easy to understand. We sort of changed our minds multiple times throughout the process which vacant unit to go and he made sure we get the unit we want. Also WiFi was super slow when we first moved in. Few months later, they implemented something for the whole apartment and WiFi speed drastically increased (this was my only dissatisfaction). I love front desk people! They are super friendly and always put smile on my face whenever I see them. Especially the guy who works on weekday mornings and the other guy who works on weekend mornings (don't know their names). I would hate them to leave Aston. read more

When you first walk into the Aston, you just know that it screams luxury! Disregard the bright colors of the old pictures you see from a few years ago because this building went through a huge upgrade to what I would describe as a nod to West Elm on a GQ magazine. What's more is the floor to ceiling windows throughout the entire building with panoramic views (somewhat obstructed looking northeast) installed with custom roller shades (not the cheap blinds you find elsewhere), new wooden floors in the kitchen and living space with new carpet in the bedroom (both are replaced when the unit is ready for move in), European style cabinets, AT&T TV and Fiber (up to 1 Gig), secure and monitored parking spots, revamped amenities for work and play (there's two bonfire pits on the 32nd floor and two on the roof next to the hot tub!), a package room with a huge refrigerator for all of your deliveries, designated storage units that are on site, a lap pool with a hot tub with men and women locker rooms that have their own steam rooms, and a complete gym (a panoramic view looking east - southwest) with dumb bells that go over 100 pounds (most apartments max out at 50). In terms of convenience, I work at the hospital 4 blocks down. There are 2 Starbucks, several banks, two dog parks, a Target, 7-eleven, 4 grocery stores (Whole Foods, Trader Joe's, jewel, breckwinkels, marianos), the abundance of shops on Michigan Avenue is a block away and (despite Covid.. thank you delivery) I would be surprised if you wouldn't be able to find fine dining within a 2 mile radius. The Aston is in the middle of it all. I've been living at the Aston for over a year now. I feel safe here not only because I can walk my dog around in this open area where there is surprisingly barely any through traffic nestled between Columbus and Michigan Avenue (the Aston is in a cul de sac type street extending to the the river right next to the NBC tower and behind the Tribune building) but because the building took serious precautions especially during the protests in June, immediately implemented safety protocols during the pandemic and kept us informed throughout. In terms of communication, the upkeep and feeling welcome here... Timi, Carissa, Gina, Kevin S, Ish, Kevin, Maria, Ray, Gabe, Gerardo and Fausto are the heart and soul of this place. These are the hard working and caring individuals that you will get to meet to perform upgrades, talk promotions and show love to your dog once you live at the Aston because when you're here, you will feel right at home. read more

This apartment is terrible. Don't be fooled. The management company rents half of it out to Pelican Suites. There are always kids running around using the amenities. The elevators never work, the amenities are always out of order. The doorman, Kevin is very rude and aggressive. I've had a maintenance request for over a month. The only good thing about this building is Ish, who works the front desk. read more

I've been living at Aston for about 6 months now and it's been a great experience. The staff is always so responsive, the location is fantastic with walking distance to Whole Foods, Trader Joe's, restaurants, and bars (for post COVID), and the amenities are clean and new. read more

I've lived at the Aston building for about 6 months and cannot rave enough about how much we love it. The location is ideal in the heart of Streeterville. The desk staff are always so nice and know us and our dog by name. We love the building amenities and love having friends over to show them off. read more

I'll keep updates here, publicly, and not just in my yelp messages: Here's an email I sent to Optima and Greystar (management company) for record keeping on 4/19. FYI, Optima did NOT keep their promise of contacting me by COB today. --- Lacy - thanks for the call today. As we discussed on the phone: 1) Please update me with where we are at with legal action on evicting the tenant. You set a target date by end of month and had hoped to get more information to update me by end of day tomorrow. 2) You were going to run my request by whoever can make the decision: If the tenants aren't evicted by first week of May (let's call it Monday, May 8th), I can lease month to month until I find a new building to move into. To have on record our conversation on the phone: - Tenants has been disruptive since the first week we've moved in, over 2 months ago. I've called 911 multiple times with no resolve. This is of course in combination with calling the front desk, and emailing Optima management about the issue. I know I'm not the only unit that has logged a complaint. - I feel for my safety. This isn't the typical noise situation where someone plays loud music or a dog is barking, and when asked to quiet down, they do it. I clearly hear them say "I don't give a fuck" after the police arrive, the Doorman knocks and they excitedly ask "Is that the police?!", and noise continues throughout the night. - My family is coming to Chicago to visit me, but I'm having to get them a hotel to stay in because they have a small child who needs to sleep and I fear for their safety. Something needs to be done and I'm requesting to be followed up immediately, or I'll take legal action myself. read more

Great location (steps from groceries, restaurants and public transportation) and amenities (dry cleaning inside building, large gym, game room/lounge, rooftop with jacuzzi). The staff is really helpful and attentive. read more