Not sure why some folks rated Manhassat so low. I took…read moredelivery of my 2020 Model 3 yesterday. My original delivery date was scheduled for 3/22. One phone call and the they were able to push delivery to the 17th at 5pm. No problem at all. Accommodating and courteous on the phone. I arrived at 4:45, was greeted promptly with a smile and offered a water while I waited till 5. At exactly 5pm the delivery specialist greeted me and walked me over to the desk. 10 minutes later I was sitting in my car. Everything was explained clearly and patiently. 10 more minutes and i was on the LIE eastbound. I spent less than 1/2 hour from start to finish. The best car buying experience I have ever had. From ordering online to delivery. 5 star experience. Great car, great staff, great experience.

The Tesla Showroom at the Manhasset Americana Mall is offers a great experience should you have…read moreinterest in a Tesla. I went there to see the Tesla Cyber Truck and the experience was quite informative. The truck is so impressive in person, It is definitely a head turner. The staff is extremely helpful. No test rides in the Truck yet.

Great service at BMW of Manhasset. I was interested in a 330i and Russ executed right of away, no…read moregames. I told him what I wanted and he delivered. Simple process from beginning to end and all from the comfort of my home. One hour spent at the dealership just to sign papers. Thank you, Russ for making things simple and easy. Francisco

We came to BMW of Manhasset for a routine oil change. During check-in, we were told the car…read more"needed" spark plugs. When we asked for pricing, we were quoted an exorbitant $2,000+ and told it would take 4 hours. We explicitly said proceed with the oil change only and that we would decide shortly on the spark plugs. About 15 minutes after drop-off, I called to let them know we found the same spark plug service for less than half the cost elsewhere and that we did NOT want the spark plugs done. No answer. I called again. And again. No response. About 30 minutes later, I called the BMW showroom directly and clearly stated: Do not perform the spark plug service. We are coming to pick up the car now. We returned less than 40 minutes after drop-off -- and somehow all the work was already completed, including the spark plugs. I never approved this service. I was charged over $2,000 for work that was done without consent, after multiple documented attempts to stop it. I immediately called three times asking for a service manager to contact me to rectify this situation. No response. This is unacceptable, unethical, and incredibly shady. Performing major service without authorization and then ignoring the customer afterward is not how a luxury brand should operate. I will never return, and I will be sharing this experience with everyone. Terrible customer service and very questionable service practices.

Lance was very fair and honest with the deal he gave me on my 997 Turbo. Highly recommend! These…read moreguys have the best inventory of modern classics and exotics !

Businesses live and die by their reviews, so I understand how a negative review can affect them…read more Bad reviews often are not deserved, or small issues are blown out of proportion, so I normally leave either a positive or no review. I settled on 3 stars because I am satisfied with the car I ultimately purchased. I have purchased more than 50 vehicles over the years. I've also sold multiple cars on consignment that were ultimately sold over the Internet, so I know the process. I had never purchased a car over the Internet and, after this experience, I will never do so again. I erroneously assumed that a luxury car dealer with over 15 years in business would have in place a rigorous, detailed, well-documented inspection process before offering a car for sale. Their website boasts "We offer a level of customer service that is unparalleled in the industry". This review can't accurately convey the frustration and follow-up required to get to the finish line on this car. No individual issue taken on its own was important. But cumulatively they added up to a nebulous, tiresome, and frustrating process. I emailed the owner Lance, and sales manager Stu multiple times. The outcome might have been different if either of them replied. So, if you are willing to go through the process, you will probably, like I did, get a decent car at the end of the day, but the process is exhausting.

Amazing service, kindness, friendship and genuine concern. This is a car dealership like none other…read moreI have experienced. THANK YOU!!!

I recently purchased a Subaru Forester Touring from Jesse Berbig, my dealer. Jesse was incredibly…read morecourteous, friendly, and professional throughout the entire process. He was instrumental in helping me find the exact color and interior I wanted, and he ensured that I received the vehicle in a timely manner. I highly appreciate working with Jesse and am thoroughly satisfied with the Touring model.

We recently purchased a Chevrolet pickup and had an exceptional experience working with Gus. From…read moreour first interaction, he demonstrated professionalism, product knowledge, and genuine care for his customers. He guided me through the entire process seamlessly, ensuring that every question was answered and every detail was taken care of. His transparency and attentiveness made the experience both smooth and enjoyable. I highly recommend Gus to anyone in the market for a new vehicle -- his level of service is outstanding!

We got our car from this dealership and had an incredible personalized experience from Keith…read moreWilliams (Floor Manager). He was professional in all the paperwork, patient (he stayed late to deliver our car) and was attentive in explaining all the details of how our car works (over 30 minutes). He made the process as smooth as possible. We made 3 visits and drove off with our vehicle. We initially met with another sales agent-- he promised our car would be there on a specific day-- called us to let us know it would be there after 2:30PM. Then called 10 minutes later to inform us the car wasn't even in their warehouse-- but rather still in transit from Mexico and wouldn't be here at the dealership for potentially for a month. It really left a bitter taste in our mouth with that sales agent and the dealership. However, we spoke to Joe the manager-- he found us our car at a good price and Keith really sealed the deal and made our experience amazing again. Thank you Keith for making this deal happen for us. We are very happy!!!

I recently bought a car from Rallye. I've purchased probably 20 cars over the years in various…read moredealerships and usually dislike the experience overall, particularly when they get you into the finance office. I have to say this purchase was the most efficient and pleasant experiences that I've had when purchasing a car. The salesperson, Konstantin, found exactly what I wanted quickly and got things done in a very efficient manner without being pushy. Johnny Shi, in finance, made the deal close smoothly and with a better rate then my bank and credit union. I Definitely recommend Rallye, and these guys in particular.

Our relationship with Rallye Mercedes started off wonderfully. We worked with Rodni and did…read moreeverything possible to get us into our car. If he represented the dealership on his own then it would be 5 stars across the board. What decreased my rating significantly was the service every time we visited. The rest of the staff were extremely rude. If you walk in and smile and say hello they look at you and say you need to wait. The very last straw for me was when we were getting our car serviced and our loaner car malfunctioned and shut down a mile away from rallye. The dealership was unfortunately about to close but I called to se if they wouldn't mind waiting and the woman who answered the phone was incredibly rude and unhelpful. She told me that it was my problem. Luckily when we hung up we called back and spoke to someone else who had some courtesy. When it was time to look for another lease, I had enough. Why spend all that money to be treated like trash from half the dealership? We're in an Audi now. Audi Queens.. service was impeccable.

I purchased an Audi Q8 a month and a half ago. I've yet to receive title to the car, and the car is…read morestill unregistered. Audi Great Neck refused to extend the temporary plates. Audi Great Neck filed the application for registration was late, and they cannot give an ETA on when it will be complete. I've been trying to resolve this issue via phone calls and emails for 3 weeks. There is no sense of urgency on the dealership's part, to the extent they respond at all. tl;dr: this dealership sold me a car but refuse to provide the title or register the vehicle. Nightmare to work with. Would not recommend. --Update as of May 17-- Audi Great Neck has yet to provide an ETA or explanation. I still do not have title to the car I purchased. I still do not have a registered car. It has been more than two months now. In response to "Colin J." from Audi Great Neck: GM Jorgina Beto emailed me on May 6th to say that an update would be coming the next day. It's now May 17th, and still no update. Jorgina has ignored subsequent communications.

Just an update to my previous reviews as noted below. Almost 6 months from the date this dealer…read morerepaired my transmission, the same issue again occurred. I contacted GM Galante who responded with "we can't be responsible for everything that goes wrong the car". I had no intention of bringing the car back to this completely incompetent service department. I instead brought the car to a very talented shop in Great Neck. It took them one hour to point out the dealership's failure to repair the transmission including their failure to repair a fluid leak and refill the transmission fluid. They repaired the car by the next day while the dealer took 30 days to NOT repair the issue. I challenge GM Galante to respond with something more than his usual excuses and spin of the facts. I would say to stay away from Audi of Great Neck but don't take my word for it. Just read the other reviews.

My only regret is that it took me so long to get around to writing this review…read more In February of last year, I purchased a 2025 Ford Explorer. By March, I realized the air conditioner was not working. I immediately returned the vehicle to the original dealership, where I was told--shockingly--that the car had been in a major front-end collision. From that point on, they dodged every question and avoided all accountability, from the service department management all the way up to the owner of the dealership. Frustrated, confused, and honestly nervous to be driving a "brand new" car with my family, I sought out help from Biener Ford in Great Neck--and I am so glad I did. Without hesitation or judgment, I was welcomed into their service department. My vehicle was inspected immediately by their head mechanics, who ultimately determined the actual repair needed. Most importantly, they confirmed that my car had not been in any major front-end collision and that it was completely safe to drive. From start to finish, every single person I dealt with at Biener Ford was an absolute pleasure. They coordinated picking up my vehicle from my job, ordered parts promptly, and kept me informed every step of the way. The service manager, Peter, is truly the best there is--knowledgeable, patient, and exceptionally kind to both customers and his team. The mechanics at Biener are equally top-notch, and I wouldn't trust my truck--or any of my vehicles--with anyone else. I only wish I had researched service departments before purchasing my vehicle, because I never would have gone to Levittown Ford. The service department alone at Biener Ford has earned a lifelong customer. Highly, highly recommend.

Thank you to Steve in the service department for all his help getting my car fixed! He really did…read morego above & beyond... I truly appreciate all he did!!