They did not check ID when someone used my credit card and helped a thief cause major fraud on my…read moreaccount. Would not assist me when asked.

10/7/24 2:50 Pm None of their disposable vapes work. The customer service is atrocious. The man…read morethere had no idea about the product that he sells. I bought a disposable vape and it didn't work, so I went back got a different one and he was angry and indifferent that he even had to help. Well a few minutes later that one also didn't work, I went back a third time and of course he had an attitude saying this was all he could do as he rudely grabbed a different vape. Don't shop here these people are just a**holes:

If you're ever in the downtown area and have an appreciation for cigars then this is the place to…read morego to. Walking through those double glass doors, you can see the crazy inventory and supply of cigars they carry and wouldn't doubt if there's more in the back. It's a pretty wide and open space and there's some seating to smoke a cigar inside if you so desire. I went in needing to find some maduros for my dad as a gift and we were able to find a few at different price points so I could makeshift my own tasting box. The staff here is pretty straightforward and to the point which is nice. I had gotten some advice on cigars priced around $10 a piece, $25 a piece, and $45 a piece. Grabbed a few at each price point and knew that this gift would be a super solid one for my dad. After I inquired about the duration for transporting them on a flight, they came to the rescue with a mobile humidor packet to keep them in tip top shape. My time here had me feeling like I was back at my great grandpa's with all the tchotchkes one could possess. Towards the entrance was a large pile of cigar boxes that their inventory came in and they sell them as storage or gift boxes. Every box came from different makers and consisted of wood, tin, and everything in-between. With the help of a friend, she was able to help me find a Rocky Patel Box that was perfect. All in all - this is one spot worth checking out for sure!!

Bought some pipe tobacco and lighter, great service. Good selection although at bit of a premium…read morecompared to online. I will be returning.

I love this place! Great selection and very sweet couple! Thank you for all of your helpread more

Had been to four other "smoke shops", but half the merch in the stores is all vape related. Pypes…read moreis a true head shop in most of the former glory and exactly where to go if you're looking for bong grommets and o rings and cleaning brushes. The old days are gone but this place has all the fun time accoutrements.

I used to love these downtown location. Like I would go almost daily so it was surprising when I…read morestopped by this morning and the lady ringing me up had left such a shitty impression on me that I'm writing a yelp review. Like wtf. I asked her question specific to her job and she showed no interest in helping me and treated me like I was an idiot for asking. This was my fav shop but fuck this place. She must be new. I was so disappointed I didn't even finish grabbing everything I wanted. If your downtown the guy on 2nd and burnside is much nicer and doesn't treat you like your an idiot for wanting to spend money.

Great selection and prices. They have some pretty amazing pieces. I looked all over town and found…read morejust what I was looking for at a good price.

A great place to find a decent bong, and the the store manager was very friendly and helpfulread more

I purchased the vape Plus from Mellow Mood on 12-17-25. The vape never worked, it overheats. It's…read morethe puff co plus. Mellow mood won't take returns or honor the warranty. I contacted puffco, but Puff Co. has failed to honor the warranty as well. I paid $90 for a vape that never functioned, it's basically useless to me. I wouldn't recommend Mellow Mood if they are selling defective products and failing to honor warranties.

Sometimes I come in here just for a whiff of how good the store smells…read more Never mind that the flagship store on 820 SW Alder is a true Portland icon, it's been around some 100 years selling pipe smoking essentials that create that fragrance that I lust after and the store in the Alphabet District has been in business for 12 years. Both delight me with their alluring fragrance. Both have one of the finest selections of cigars you'll find anywhere. Additionally, both have an extremely well appointed section of reading material both foreign and domestic. One last thing. If you need to wrap a small gift, consider buying one of the beautiful cigar boxes they have for sale, wrapping the box in a satin ribbon and voilà! Easy and elegant gift wrapping. 2017 - Review # 4

Not bad. Neither of the Rich's stores have all of their sticks in full view, so that's something…read moreyou have to get used to. Just because it's not visible, don't assume they don't have it! That said, this location SEEMS (I emphasize 'seems') to have less in stock than the main store. But the staff is always friendly so, when I'm nearby, I'll visit this location. However, with a choice of the two, I prefer the other location.

Huge selection, great prices, and the staff is always friendly and knowledgeable. The store is…read moreclean, well-organized, and they always seem to have exactly what I'm looking for. Customer service is top-notch, and they make every visit quick and easy. Highly recommend checking this place out!

I went in a couple days before Fourth of July and some white dude with stringy black hair was in a…read morefull nod and he was behind the counter working. This place does have a lot of good products, but if their employees are too high to sell them to you, I guess it doesn't really matter what they have for sale.

Great prices on cigs! Mine significantly cost more anywhere else in the area. The gentlemen who…read morework tbere are pretty great as well.

Reasonable prices!!! Dude was very helpful and informative! I'm definitely going back to get my…read moretobacco here!